Job Description
Freelance Community Manager
EMPLOYEE TYPE: Contract
WORKPLACE: Remote
Job Description
Our client a PR and communications agency, is looking for a senior-level Community Manager to help with live coverage for a 3-day event for a client in the tech industry in mid-November.
As a Community Manager, you will be responsible for monitoring and engaging with our audience across X and Facebook channels. You’ll serve as the frontline representative of the event, ensuring that their online community remains informed, engaged, and inspired.
This position offers a unique opportunity to work within a dynamic tech-focused environment and collaborate with a cross-functional team to create a vibrant online community experience. If you have a passion for technology, exceptional communication skills, and the ability to foster positive online interactions, we want to hear from you.
Responsibilities:
- Monitor X and Facebook channels continuously to stay updated on conversations, trends, and user engagement.
- Identify and escalate important or sensitive comments, questions, and issues to the broader event team for timely response and action.
- Respond to comments, messages, and inquiries from event attendees and community members, ensuring that responses align with established guidelines and tone.
- Foster positive interactions and maintain a friendly and welcoming online atmosphere within the community.
- Promote event-related content and engage users in discussions to enhance their experience and participation.
- Create and curate content that resonates with the audience, including posts, images, and videos, to encourage interaction and discussion.
- Stay current with industry trends, technology updates, and relevant news to maintain informed conversations within the community.
Required Qualifications:
- 5+ years of proven experience as a community manager or a similar role, particularly in tech or event-related settings.
- Prior experience in community management with a tech brand.
- Excellent written and verbal communication skills with a keen eye for detail.
- Strong understanding of social media platforms, especially X and Facebook, and their unique dynamics.
- Familiarity with social media management tools and analytics to track performance.
- Ability to maintain professionalism, positivity, and empathy in online interactions.
- Exceptional problem-solving skills and the ability to handle potentially contentious situations with grace.
- A passion for technology and a solid grasp of tech industry trends and developments.
- Creative thinking and the ability to create engaging content.
- Strong organizational skills, the ability to multitask, and work effectively in a fast-paced environment.
- Flexibility to work outside regular business hours to cover live events and respond to real-time comments.
