by Ronald Barron | Jan 5, 2024 | Uncategorized
Job Description
Customer Support Engineer, Federal
Remote, USA
Joining Collibra’s Support team
Collibra seeks to expand our Support Engineering team with the addition of a Technical Support Engineer to support the company’s growth. Collibra’s Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
Customer Support Engineers at Collibra are responsible for
- Managing all communication with customers and partners required to resolve support tickets
- Resolving support tickets within the limits of contractual Service Level Agreements (SLA)
- Coordinating and tracking the escalation of tickets
- Maintaining a record of all communication and actions in ZenDesk
- Contributing frequently answered questions to the Collibra knowledge base
You have
- You have 3-5 years in a customer facing role, ideally in a SaaS environment
- Experience troubleshooting web-based applications
- Must have: SQL Database knowledge, Kubernetes or containers
- Experience with Java and REST API is a plus
- Working knowledge of SSL, SSO, and LDAP is a plus
- A bachelor’s degree in Computer Science or related field or equivalent related working experience is required
- Because this role supports the U.S. Government, it is required that this candidate be a U.S. Citizen who resides on U.S. soil
- Important: this is a shift work 5PM-2AM EST starting on Sunday evening until Thursday evening (Friday early morning) at a 15% compensation, occasionally being on call during US public holidays
You are
- Customer focused and willing to put the customer at the center of everything you do
- Experienced with providing very customer focused, white glove service during incident management
- Eager to learn and utilize new technologies and tools
- Team player, you’re at ease to synchronize with a lot of people and always think as a team
- Investigator, you like to solve problems and investigate technical issues
- Communicator, you’re at ease to sum-up, document, or explain complex situations
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by Ronald Barron | Jan 5, 2024 | Uncategorized
Job Description
Title: Senior Reporting Analyst
Location: United States
Job Type: Full-time
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Reporting Analyst supports the Pharmacy Audit Strategies and Communications (PASC) Team within ARS, which has the primary role of ensuring that audit policies and procedures are aligned across the different pharmacy network audit flows. The position is responsible for various audit planning activities with a focus on client performance guarantees (PGs), audit recovery and revenue projections, and audit and client reporting.
**Sponsorship not available**
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Create, generate, and distribute monthly/quarterly/annual audit recovery reports
- Produce monthly recovery and revenue projections for all audit types
- Responsible for PG planning and monitoring of all Pharmacy Network Audit departmental PGs
- Prepare and produce annual PG target lists
- Compile, report, and interpret monthly audit results to/from management
- Identify and interpret contractual PGs relevant to Pharmacy Network Audit
- Accurately forecast, plan, and track PG progress with clear and specific directions to impacted stakeholders
- Document and report on audit activities and results including those required to support audit recovery performance guarantees
- Act as lead SME and support analysts and management with ad hoc and other reports and analyses
- Create and maintain job aides that pertain to PGs, projections, and reporting
- Support various one-one readiness activities
- Generally, work is both self-directed and prescribed as required to meet both performance guarantee targets and service level agreements
- Work with less structured, more complex issues
- Demonstrate ability to problem solve with minimum direction from supervisor
- Serves as a resource to others
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
One year of post-high school education related to Business/Reporting Analysis can be substituted/is equivalent to one year of experience.
Required Qualifications:
- 4+ years of experience in writing business and/or system requirements and business/finance/data analysis
- 3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
- 2+ years of experience with MS Access, Word, Excel, PowerPoint
- 2+ years of experience with SQL and reporting creation
- Ability to work from 7am-5pm pacific time zone
Preferred Qualifications:
- Health care industry experience
- PBM experience
- Team lead or project lead experience
- MS Project experience
- MicroStrategy experience
- Tableau experience
- Visio & SharePoint experience
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by Ronald Barron | Jan 5, 2024 | Uncategorized
Job Description
Title: Digital Experience Analyst and Researcher
Location: US National
Remote-US
About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.” -George Kurian, CEO
Job summary
NetApp is a cloud-led, data-centric software company dedicated to helping businesses run smoother, smarter, and faster. We build technology that ties together data from all kinds of applications on-premises and in the cloud. We have a range of customers, including some of the world’s largest, most well-known enterprises. We focus on key user concernsspeed, agility, and simplicity.
As a UX Researcher, you help shape our products and services with insights about the digital experiences of our customers.
About Us
- Our UX team of 11 designers and researchers supports the work of hundreds of engineers across several products, so there is always something happening. We value UX research because we want to ensure our decisions resonate with users.
- Our company is global, and our UX team includes members in Arizona, India, Colorado, Massachusetts, California, and North Carolina. We coordinate our schedules and control the hours we work while interacting with people throughout the world.
Key responsibilities
- Generate impact and value through storytelling with data by identifying data-driven insights that influence product design decisions.
- Coordinate our use of FullStory, including training, implementation, privacy, and defining relevant funnels and segments.
- Develop agile user stories to define FullStory development opportunities further.
- Analyze a variety of data sources (e.g., surveys, research projects, online forums, product telemetry) for customer-centric digital experience insights and disseminate your findings to a wide set of internal stakeholders.
- Collaborate with user experience designers, researchers, data scientists, product developers, product managers, engineers,and stakeholders throughout the design process.
Job requirements
- You’ve been doing quantitative digital experience analytics for enterprise software for at least 5 years, and you love learning new things and teaching other people.
- You have 2 years of experience with web analytics (FullStory or GlassBox)
- You have 2+ years direct experience with 2 or more of the following:.
- Survey development and best practices (with software such as Qualtrics, Confirmit)
- Web front-end development (JavaScript, HTML, CSS, or similar)
- Data analytics programming (with SQL, Dremio, Python, Pandas, SPSS, R, or similar)
- Data visualization (with QlikSense, Power BI, Tableau, or similar)
- Text analytics and natural language processing (NLP) tools
- You’re fascinated by technology that impacts the world, and you want a role in helping to shape it.
- You’re a proactive self-starter with passion, perseverance, and interest in the success of everyone around you.
- You’re self-sufficient and skilled at working on multiple concurrent projects while bringing together insights from them into actionable recommendations. Your work not only improves products but also influences others to be more focused on users.
Education and experience
- Bachelor’s degree or higher
- 5+ years professional experience in digital experience, data analysis, survey research, or arelated field
- Portfolio and/or examples demonstrating analysis you’ve conducted in a prior role.
- Excellent written and verbal English
APPLY HERE
by Ronald Barron | Jan 5, 2024 | Uncategorized
Job Description
Location: TX-Austin
**Overview**
What You’ll Be Doing
Cadmus seeks a Clean Energy Data Engineer with engineering and data analytics experience to join our Energy Services Division. This position applies engineering and analysis skills as a consultant to collect, process, and interpret data on complex systems under real-world conditions. We are looking for an analytical individual who is comfortable both interacting directly with clients to understand and document their energy systems, and working independently with large datasets to evaluate the performance of those systems.
The Decarbonization Solutions team in the Energy Services Division at Cadmus provides advanced analytic and strategic consulting services to energy companies, utilities, governments, and non-profit organizations across the United States and around the world. We assist clients in quantifying the performance of energy efficiency projects, evaluating energy efficiency and clean energy programs, providing actionable insights for clients through engineering studies, analysis, and research, conducting project due diligence, providing measurement and verification for pilot studies, and providing other relevant technical expertise on a wide range of clean energy technologies. At Cadmus, you’ll collaborate with leading energy experts to help our clients across the globe incorporate renewable energy, reduce electricity consumption, improve distributed energy systems, and attain energy equity. From research and policy development to project implementation, our work supports the advancement of energy efficiency and distributed energy in the marketplace.
The clean energy technologies and analytics tools relevant to this role are constantly evolving and vary widely between projects. We do not expect you to already be familiar with every concept on every project, but are looking for inquisitive, creative team members who are excited to grow their career by continuously learning and trying new things.
Who We Are
At Cadmus, we recognize that solving the world’s most challenging problems can’t be accomplished alone or with cookie-cutter solutions. That’s why we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. On the Cadmus team, you’ll collaborate with leading experts to help our clients across the globe.
Cadmus’ mission is to deploy industry-leading expertise to help our clients achieve extraordinary results that strengthen society and the natural world. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and opportunities for professional growth. We are committed to advancing diversity and fostering a culture of equity in the workplace and across society, and we strive to maintain an inclusive environment where all employees feel connected, respected, and valued.
Join Cadmus. Let’s solve the world’s most challenging problems together.
Responsibilities
- Apply engineering knowledge to lead the development of data pipelines, collection tools, templates, and protocols for a diverse range of energy projects; collaborating with internal and external stakeholders to ensure products are clear to users and capture the necessary data points to support analysis deliverables.
- Organize, clean, and analyze data using analytical techniques with software like Excel, Python, or R, and using Cadmus proprietary tools; identify and troubleshoot data quality issues.
- Engage with internal and external clients to understand project needs, challenges, brainstorm new ideas and solutions, define analysis outputs, and report and present results, findings, and actionable recommendations.
- Work under general guidance, demonstrate an initiative to develop approaches to solutions independently, review architecture, and identify areas for automation, optimization, and right-sizing, to support the overall health of the environment.
- Take ownership of assigned tasks, communicate proactively to collaborate with interdisciplinary teams, and seek or offer guidance when appropriate.
Qualifications
- Undergraduate or graduate degree in computer science, statistics, information systems, or engineering; or related scientific fields.
- Five years of relevant work experience (master’s degree or undergraduate co-op experience in relevant field may be counted towards years of experience).
- Experience managing, analyzing, and interpreting large datasets, including timeseries data, energy usage data, and renewable energy data, using one or more programming languages like Python (preferred), R, or Matlab.
- Strong interest in energy efficiency, electrification, carbon reduction and mitigation technologies, and clean energy.
- Experience collaborating with energy and data engineers and building productive cross-functional relationships.
- Experience in managing multiple deliverables concurrently and prioritize workflows.
- Excellent verbal and written communication skills, demonstrating the ability to communicate complex concepts to both technical and non-technical audiences.
- Intermediate to advanced experience with Microsoft Excel, Word, and PowerPoint.
- Active driver’s license (vehicle ownership not required).
Desired Qualifications:
- Experience working with electric utilities, large energy consumers, and energy service providers.
- Familiarity with common energy systems, including HVAC equipment, motor systems, electrical panels, lighting, and building management systems.
- Experience analyzing AMI energy consumption data, electric tariffs, wholesale energy market data, and renewable energy data.
- Familiarity with power and energy analysis techniques, such as regression models and bin analysis, cross-validation, and parameter tuning/optimization.
- Working understanding of relational database concepts and experience writing SQL queries.
- Experience developing data pipelines using cloud services like Databricks, Snowflake, SQL Server, and Azure Data Factory.
- Experience with Power BI, Tableau, or other data visualization software.
- Familiarity with project management practices and tools, including developing schedules, tracking budgets, and reviewing work products to ensure quality control.
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by Ronald Barron | Jan 5, 2024 | Uncategorized
Job Description
Principal Applied Scientist, Artificial Intelligence (USA REMOTE) in Seattle, Washington
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Role:
As the Principal Applied Scientist in the Artificial Intelligence group, you will be responsible for developing the core AI/ML capabilities to power the entire Splunk product portfolio and help our customers to drive their journey to digital resiliency. You will collaborate with cross-functional teams, mentor junior team members, and help drive the scientific roadmap of the area.
Responsibilities:
The responsibilities of this role include:
- Lead the development of core AI/ML models and algorithms that drive our product’s key use cases in the cybersecurity and observability domains.
- Collaborate closely with software engineers, data scientists, and product managers to integrate generative AI solutions into our products and services.
- Stay up to date with the latest research and developments in the field of AI/ML, and ensure that these advancements are properly incorporated into our technology roadmap.
- Provide technical guidance and mentorship to team members to ensure the development of their skills.
- Actively participate in cross-functional discussions and strategic decisions related to AI research directions and product roadmaps.
Requirements:
Knowledge, Skills, and Abilities:
- PhD in Computer Science or a related field with at least 4 years of experience OR MS in Computer Science or related field with at least 7 years of industry experience
- Deep understanding of ML frameworks (e.g., TensorFlow, PyTorch) and programming languages commonly used in AI research.
- In-depth knowledge and proven track record in AI/ML technology, including deep learning, time series modeling, natural language processing, and unsupervised learning.
- In-depth knowledge and proven track record in Generative AI technology and Large Language Models (LLM).
- Experience developing large-scale, complex models and deploying them in production systems.
- Strong problem-solving skills and the ability to translate research insights into practical solutions that address real-world challenges.
- Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience in mentoring and guiding junior researchers or team members.
- Experience in the Cybersecurity and/or Observability industry is preferred.
APPLY HERE
