by Ronald Barron | Jan 29, 2025 | Uncategorized
About the Role
Title: UX/UI Designer
Location: Remote (USA)
Type: Full-time
Workplace: remote
Category: Product
Job Description:
About Us
Marigold Health is a leading provider of app-based peer recovery support, empowering individuals on their journey to wellness. We combine compassionate peer support with innovative technology to improve health outcomes and enhance the member experience. We’re seeking a talented UX/UI Designer to help us create intuitive, engaging experiences for both members and peer supporters.
Role Overview
As a UX/UI Designer, you will design and optimize user experiences for our mobile app and backend web functionality. This role requires a user-centered approach to design, a strong understanding of industry trends, and a strategic lens on competitive landscapes. You’ll work closely with product managers, developers, and peer recovery specialists to ensure our platforms meet the needs of members and peers alike.
Key Responsibilities
-
- User Interface Design
- Develop visually appealing and accessible designs that align with Marigold Health’s brand identity.
- Create and maintain high-fidelity mockups, clickable prototypes and design systems to ensure consistency across platforms.
- Collaborate with product managers and developers to ensure seamless implementation of designs.
- Feature Development
- Partner with product teams to prioritize and design features that enhance member engagement, drive member outcomes, and improve peer efficiency.
- Help manage the design roadmap while representing the voice of the member.
- Incorporate feedback from members, peers, and stakeholders into iterative design improvements.
- Accessibility and Inclusivity
- Ensure all designs are ADA-compliant and accessible to users with Web Content Accessibility Guidelines (WCAG)
- Advocate for inclusive design principles throughout the product lifecycle.
- User Experience Design
- Conduct user research, interviews, and usability testing to understand the needs and behaviors of members and peer supporters.
- Map user journeys, create personas, and define user flows to guide design decisions.
- Design wireframes, prototypes, and mockups for mobile and web interfaces.
- Work closely with product and data science teams to understand how members and internal staff are using our product, and what can be improved.
- Competitive Landscape Analysis
- Monitor trends in app-based peer support and healthcare technology to identify opportunities for innovation.
- Benchmark against competitors to understand industry best practices and user expectations.
- Collaboration and Communication
- Work closely with cross-functional teams, including product, development, and clinical operations, to align design goals with organizational objectives.
- Present design concepts and rationale to stakeholders for feedback and approval.
- Create and present research and design insights reports to stakeholders.
- Lead design handoffs with development teams to ensure clarity and efficiency.
About You
- And the following would be nice
- Bachelor’s degree in Computer Science, UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field, or commensurate experience in-leu of a degree
- 5+ years of experience in UX/UI design, preferably for mobile apps and web platforms.
- Proficiency in design tools such as Figma, Sketch, Miro, Adobe Creative Suite, Storybook or similar.
- Strong portfolio showcasing user-centered design processes and outcomes.
- Experience working with user research and usability testing.
- Knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.
- Familiarity with healthcare, behavioral health, or peer support services.
- Previous experience at an early or mid-stage startup
- Previous experience working as a designer for a social network or online community
- Experience with design systems and component libraries.
- Understanding of front-end development principles (e.g., HTML, CSS) for effective collaboration with developers.
Key Competencies
-
- Empathy: A deep understanding of the challenges faced by members and peers, and the ability to design solutions that meet their needs.
- Strategic Thinking: Ability to analyze the competitive landscape and align design with business goals.
- Collaboration: Excellent communication and teamwork skills to work effectively across departments.
- Attention to Detail: Precision in creating polished, user-friendly designs.
Why You’ll Love This Role
-
- Impact-Driven Work: Contribute to meaningful outcomes in the lives of individuals on their recovery journey.
- Innovative Environment: Be part of a team that values creativity, collaboration, and continuous learning.
- Professional Growth: Opportunities to expand your skills and take ownership of impactful projects.
- Supportive Culture: Work with a mission-driven team that values inclusivity and employee well-being.
APPLY HERE
by Ronald Barron | Jan 29, 2025 | Uncategorized
About the Role
Senior Technical Support Specialist
at Iterable (View all jobs)
REMOTE – US
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work – SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you’re enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Technical Support in the US West Coast Region, you’ll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.
In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.
At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what’s listed in the job description.
In this role, you will:
- Become an Iterable product expert for our Premier customers.
- Provide top-tier customer service to delight customers.
- Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.
- Answer customer inquiries through email, live chat, Zendesk, and phone.
- Categorize and prioritize customer inquiries.
- Write and update support documentation.
- Escalate complex issues to Customer Success Managers and the Engineering team.
- Present support topics in customer meetings, such as Quarterly Business Reviews.
- Share your expertise across the Support team and other departments at Iterable.
- Lead projects to address technical or process gaps for yourself or the team.
We are looking for people who:
- Candidates MUST be located on the west coast (US)
- Have a strong ability to build and nurture customer relationships
- Have Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.
- Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.
- Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.
- Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.
- Can solve highly technical problems and answer both product and technical questions related to Iterable and its integration ecosystem.
- Are eager to teach new and existing customers about the platform.
- Are passionate about startups, software, and SaaS products.
Bonus Points:
- Previous experience in a B2B technical support role at a SaaS company
- Experience with email, push or SMS platforms
- Experience with JIRA or Zendesk or similar tools
- Experience with Datadog or similar tools
- Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks
APPLY HERE
by Ronald Barron | Jan 29, 2025 | Uncategorized
About the Role
Senior Operations Lead, Fraud
Remote, United States
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
We’re seeking a Senior Operations Lead, Fraud to serve as a connection between senior leadership and frontline teams. In this newly created role, you’ll align strategic goals with actionable frontline execution, driving meaningful impact across Fraud Operations.
This is a unique opportunity to shape critical operations at a company on the verge of becoming the household name in consumer credit for the 50% of Americans who are not served by traditional financial institutions.
The impact you’ll make:
You’ll advance our mission of enabling financial progress by driving operational excellence, ensuring regulatory compliance, and fostering employee engagement across multiple fraud-focused teams.
As Senior Operations Lead, Fraud, your responsibilities will include:
- Lead & Develop Teams: Manage, mentor and support 6+ Fraud Team Leads across 4 distinct teams, empowering them to succeed.
- Performance Insights: Establish meaningful reporting and performance dashboards that provide clear insights into agent performance and operational success.
- Employee Engagement: Foster an environment of open communication, collaboration, and empowerment, ensuring Fraud associates feel supported, connected, and motivated.
- Optimize Fraud Operations: Drive process improvements to enhance efficiency, scalability, and regulatory compliance.
- Stakeholder Engagement: Partner with cross-functional teams—including legal, compliance, and enterprise risk—to align Fraud strategies with company goals and regulatory requirements.
You’ll thrive in this role if you:
- Have 5+ years of operations experience in the banking or credit industry.
- Have 3+ years of experience managing Fraud Operations and/or Investigations in the banking or credit industry.
- Have a proven track record building and refining investigation processes that drive efficiency and accuracy.
- Are an accomplished people leader with a history of motivating and developing teams to deliver outstanding results.
- Understand key federal regulations impacting the banking and credit industries and can ensure compliance in all operations.
- Have designed and led quality monitoring programs that have successfully improved operational effectiveness
- Have identified and driven business and process improvements that saved time and resources for your company.
- Are adept at setting a strategic vision and executing it through your team to achieve measurable results.
- Excel at communicating, collaborating with and influencing partners at all levels, including business leaders, legal, compliance, risk and enterprise stakeholders.
- Are excited to jump into our dynamic, fast-paced, innovative environment.
APPLY HERE
by Ronald Barron | Jan 28, 2025 | Uncategorized
About the Role
Title: Mid-Level Web App UI/UX Designer
Location: Remote US
Type: Contract
Workplace: Fully remote
RemoteTechContract
United States
Job Description:
Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, R my Cointreau, and Asana.
At SketchDeck, our values are more than just guiding principles-they’re the foundation of how we work and grow together globally. We commit to:
- Win as a Team.
- Find Solutions.
- Take Ownership.
- Do the Right Thing.
- Be Human.
Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.
At SketchDeck, we’re looking for a UI/UX Designer to create user-friendly, accessible, and visually appealing digital experiences for our web applications. A key part of your role will involve designing and enhancing the user experience of the SketchDeck platform, which empowers our clients and team members to collaborate seamlessly on creative projects. You’ll work closely with our software development team to ensure that our products’ functionality and design meet user needs and expectations. You will report to the Senior Product Designer.
This is a 6-month contract position at 40 hours/week with the possibility of becoming fulltime. Please include your portfolio link with your resume or cover letter.
Key Responsibilities:
- Conduct user research to understand needs and gather insights.
- Create wireframes, prototypes, and final designs using Figma.
- Collaborate with developers to translate designs into functional web applications.
- Iterate designs based on user feedback and data insights.
- Ensure accessibility and usability in all designs.
What Success Looks Like:
- You have a strong understanding of user needs and translate them into practical design solutions.
- Your designs are clear, functional, and visually engaging.
- You proactively contribute to team discussions and adapt quickly to feedback.
- You balance aesthetics with functionality to create products that are enjoyable to use.
To excel in this role, you will enable the platform team to work more efficiently by eliminating design-related delays and create thoughtful, research-driven design solutions that address user needs and elevate platform functionality.
- Provide on-time, high-quality design deliverables that empower the platform team to meet quarterly goals.
- Conduct thorough user research to inform and propose innovative design improvements for platform projects.
Role & Responsibilities
- Lead projects from discovery through polished UI and prototypes in Figma, collaborating with design, product management, and engineering to ensure alignment.
- Provide our development team with regular feedback and design guidance.
- Develop a deep understanding of our user, business, and technology goals and become an advocate for improving the platform.
- Follow established processes, guidelines, and usage of our design system to ensure consistency across the platform.
- Identify inefficiencies in our operations and suggest improvements.
Requirements
- 2-4 years in Product Design roles, with experience designing web dashboards.
- Understand and practice the fundamentals of both UX and visual design.
- Have practical knowledge of current design patterns, trends, and methodologies.
- Demonstrated ability to conduct user research, including interviews, surveys, and usability testing to inform UX design.
- Be able to present your work, collect feedback, and make adjustments.
- Be on your way to becoming a Figma expert and have familiarity creating designs using Figma library components.
- Have an understanding of design systems, and ability to influence and support an existing design system.
- Be able to work independently with problem-solving, self-direction, and time management skills.
- Have a portfolio that clearly demonstrates your experience (please include your portfolio link with your resume or cover letter).
APPLY HERE
by Ronald Barron | Jan 28, 2025 | Uncategorized
About the Role
Title: Lead Product Marketing Manager
Location: New York United States
Job Description:
About us
Dagster Labs, the organization behind Dagster (the open-source project) and Dagster+, simplifies data engineering. In recent years, there’s been an explosion of data tools, making data stacks too complex. Dagster brings order to the chaos with a unified, data asset-oriented orchestration control plane. By centralizing data pipeline management, Dagster helps organizations efficiently navigate modern data infrastructure.
As an early-stage, well-funded startup team, we boast a proven track record of shipping open-source software with global adoption. Our culture prioritizes respectful, clear, and comprehensive communication while fostering creativity, curiosity, effectiveness, and empathy among team members.
About the role
As the Lead Product Marketing Manager at Dagster Labs, you will be building the product marketing function from the ground-up. We have product that developers love, great customers and logos, and a greenfield opportunity to build product marketing. You will report directly to the Head of Marketing and Developer Relations and will set the direction of our overall product marketing strategy, including positioning & messaging, sales collateral development, competitive differentiation, technical evangelism, and larger go-to-market initiatives. You will collaborate directly with our founders and executives to drive revenue growth and product adoption.
The ideal candidate will have previous experience with developer tools, understands both open-source and enterprise-led GTM motions.
Responsibilities
- Dagster’s Positioning and GTM Strategy: You will lead product marketing initiatives to build product positioning, craft messaging frameworks, establish a framework for product launches, develop a product launch roadmap, and influence our GTM strategy.
- ICP & Personas: Crystallize our ICP and associated buyer/influencer personas, and develop psychographic profiles for those personas.
- Messaging: Develop differentiated and compelling messaging to convey Dagster’s value to our target personas across segments and verticals.
- Enablement: Educate and enable our Sales and Customer Success teams on product capabilities and features, and our differentiation; build battle cards, objection handling guides, and discovery questionnaires; partner with sales/CS on ROI/TCO/BVA assessments.
- Product Launches: Oversee the successful launch of new products and features by developing launch plans, coordinating with cross-functional teams, and executing high-impact campaigns that drive adoption.
- Content Creation: Collaborate with content marketing, demand generation, and sales teams to develop content (blogs, case studies, white papers, datasheets, solution docs, and videos) across different stages of the marketing funnel.
- Thought Leadership: Pulling on larger industry and vertical trends, create thought leadership content for our blog, social media, conference presentations, and third-party bylines that showcase our company’s point of view and product innovation.
- Competitive Intelligence: Monitor and analyze competitor activities, market trends, and emerging technologies in the data space. Use these insights to inform messaging and positioning.
- Cross-Functional Collaboration: Work closely with product, sales, customer success, and technical teams to ensure alignment and support for marketing initiatives.
Qualifications
- 5+ years of experience in product marketing in B2B, preferably in data engineering, data orchestration, or other developed-focused companies.
- Strong understanding of data technologies, market trends, and customer needs.
- Proven track record of developing and executing comprehensive go-to-market strategies for complex data and software products for midmarket and enterprise companies.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into compelling narratives
- Experience managing stakeholder expectations and driving consensus on cross-functional decisions with Sales, Customer Success, Marketing, and Executive Stakeholders.
- Familiarity with marketing analytics and ability to use data to inform decision-making
- Strong project management skills and ability to handle multiple priorities simultaneously
Nice-to-haves
- Experience as a solution engineer, solution architect, product manager, or a similar technical customer-facing role.
- Experience with open-source software marketing.
APPLY HERE
