by Ronald Barron | Jan 6, 2022 | Uncategorized
Employer: ModSquad
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Do you have a background in the medical field? This opportunity is perfect for you!
You will provide phone & ticket support for users of a digital healthcare platform.
Hourly Rate:
To be discussed during the interview
Commitment:
10 hours per week
90 days (as needed)
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Professional English and Spanish proficiency
- Must be located in the USA
- Technical support background preferred
- Medical-field experience is a plus (not required)
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
APPLY HERE
by Ronald Barron | Jan 5, 2022 | Uncategorized
Employer: UnitedHealth Group
UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.
Here’s the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we’re changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you’ll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You’ll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!
Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you’ll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You’ll get the opportunity to work with an elite team that goes beyond the usual analysis, they dig deeper knowing our goal is nothing short of transforming health care. Does the challenge of utilizing your analytical abilities on vital projects towards a larger strategic mission excite you?
As a Business Analyst, you’ll have the opportunity to provide data analysis to support, compile and report key information for operations and business objectives. This is a position that affords you the ability to drive processes and improvement initiatives. By gathering and documenting business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Some people would call you a data geek, but at UnitedHealth Group that passion turned into information is used for decisions made by leadership. This is a challenging role that creates an opportunity to grow and develop while doing your life’s best work.
Schedule is Monday-Friday standard business hours. No nights, no weekends and no holidays.
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Analyze and interpret data to identify trends, patterns and opportunities for the business
- Communicate analysis and interpretation to appropriate audience
- Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational/strategic business activities – by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes. *Employees in jobs labeled with ?SCA? must support a government Service Contract Act (SCA) agreement
Required Qualifications:
- Bachelor’s degree in Business, Finance, Health Administration, related field or 4 years of professional working experience
- 1+ years of experience in data analysis including workforce planning
- Intermediate level proficiency with MS Excel and MS PowerPoint
Preferred Qualifications:
- Experience in analysis of business process and workflow and providing an evaluation, benchmark and/or process improvement recommendations
- Intermediate level proficiency with MS Access
- Ability to communicate trends and opportunities to the business both written and verbally
- Ability to problem solve, manage multiple priorities and research conflicting and/or inaccurate data
APPLY HERE
by Ronald Barron | Jan 5, 2022 | Uncategorized
Employer: Coalition Technologies
WHY YOU SHOULD APPLY
Our company is devoted to doing the best possible work for our clients and maintaining a fun, thriving environment for our team. You will work side by side with top talent to improve your skills and advance the company as a whole. We listen to your ideas and use them.
We offer opportunities for growth and training and the best profit sharing bonus plan in the industry. Up to 50% of all profits are paid out monthly to all full-time employees! All team members enjoy paid time off and subsidized gym memberships. We offer medical, vision, and life insurance in all US states.
100% of our team works remotely with the support of time tracking software. Our company culture has specialized in supporting remote team members for over a decade. We welcome your application, wherever in the world it’s coming from!
YOU SHOULD HAVE:
- A strong knowledge of Shopify platform
- An expertise in Shopify theme development and customization
- Expert-level knowledge of Shopify Liquid templating language
- A proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections etc)
- An expertise in HTML5, CSS3 and JavaScript/ECMA Script 5/6
- A knowledge of SCSS (preferred)
- An expertise in JavaScript libraries (eg: jQuery).
- A thorough understanding of cross-browser compatibility issues
- A strong understanding of responsive web design techniques
- An understanding of W3C web standards/semantics and accessibility guidelines
- An ability to work on multiple projects and tasks at the same time
- Great attention to detail and be highly organized
- A positive and upbeat attitude with the ability to learn quickly
- A minimum of 2 years of experience in Shopify Websites Development
- Experience with WordPress, Magento, and BigCommerce (preferred)
- Experience with Ruby (preferred)
- Proficiency in PHP/MYSQL and AJAX (preferred)
- Excellent written and spoken English
- The availability to work 40 hours per week from 9:00 am to 6:00 pm PST
- The ability to adapt to a diverse and multicultural environment
- Passion to build a startup
- Reliable transportation if working in-house
- A reliable workstation with a fast computer, microphone, webcam, speakers, reliable internet and power if working remotely
- Shopify Certification (Preferred)
YOUR DUTIES AND TASKS:
- Developing eCommerce sites on Shopify platform
- Developing custom Shopify themes
- Migrating websites from other eCommerce platforms to Shopify
- Extending Shopify’s functionalities to next level using storefront APIs, liquid programming, meta fields, etc
- Integrating third-party and platform supported apps in the sites
- Setting up payment integration, shipping methods and taxes in Shopify platform
- Page speed optimization of Shopify sites
- Implementing SEO/CRO best practices in Shopify sites
- Transforming complex layout PSDs into pixel-perfect presentation-layer HTML5/CSS3 templates
- Creating responsive website designs
- Working with version control systems such as GIT / SVN
- Working under tight deadlines
- Handling multiple projects at the same time
- Producing high quality of work with a strong focus on detail
- Thoroughly QA work prior to submission
We are looking for talented and diligent candidates who excel in our skills tests, and will consider these candidates even if past experience or educational background criteria aren’t met.
APPLY HERE
by Ronald Barron | Jan 5, 2022 | Uncategorized
Employer: PerfectServe
Technical Consultants are responsible for onboarding new customers, providing technical support for existing clients, and maintaining a strong relationship with their portfolio of clients.
Technical Consultants also support customers to drive system utilization, adoption, and high levels of satisfaction. As a Technical Consultant, you’ll be responsible for collaborating with the customers and internal teams to ensure that the client is maximizing the value of their Lightning Bolt investment. You will proactively identify client configuration issues, take ownership of and resolve escalated technical issues, and lead efforts for increased client satisfaction.
What You’ll Do:
- Onboard and train new clients through remote and onsite delivery.
- Analyze client requirements and configure the software based on their specific requirements.
- Serve as the system-expert providing consultation and recommending solutions to the client.
- Troubleshoot schedule configuration and system issues.
- Provide continued support for clients regarding potential issues with their configuration and help advise/provide corrective steps.
- Recommend solutions to organize, simplify, and streamline their scheduling workflows.
- Develop and maintain product expertise; driving high levels of end-user satisfaction.
- Identify, reproduce, report, and escalate system issues and bugs impacting clients.
- Build trusting relationships and provide day-to-day support to clients, e.g., execute sponsors, department/service line directors and key strategic practices.
- Provide creative workaround solutions, when appropriate, for client requirements.
- Ensure that the client is maximizing the value of their Lightning Bolt investment.
- Identify, develop, and share best practices that enable clients to achieve their business goals and objectives by fully leveraging the applications they license.
- Serve as the voice of the client and an advocate for end users into the Lightning Bolt organization.
- Collaborate with Project Managers on enterprise projects and Account Executives on department projects to establish appropriate client expectations and timelines.
- Collaborate with Customer Success Managers to escalate and resolve At Risk clients.
- Collaborate with other departments within Lightning Bolt to deliver best possible solutions to meet client needs.
What You Bring to the Team:
- Product expertise and the ability to apply Lightning Bolt to solve client problems
- Troubleshooting, analytical, and problem solving skills
- Ability to establish and maintain relationships
- Excellent communication skills
- Demonstrated, strong interpersonal skills
- Detail-oriented
- Ability to juggle multiple tasks in high-pressure situations
- Ability to drive process change
- Strong work ethic
- 1+ years experience in a software implementation role
- Ideally, experience with SQL or other relational databases
APPLY HERE
by Ronald Barron | Jan 5, 2022 | Uncategorized
Employer: Blackboard
The Opportunity:
We’re looking for Help Desk Customer Service Advisors to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
Blackboard Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Blackboard Student Services is hiring for remote, work-from-home opportunities with immediate availability and schedules that offer flexibility.
Blackboard is looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.
Position responsibilities:
- Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
- Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
- Managing and resolving identified client issues for assigned customer accounts
- Documenting information into web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
- Participating in internal training programs to expand knowledge and support multiple clients
- Providing delightful, efficient, and accurate resolutions to customer inquiries
- Completing special projects as requested by management
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
- Completing software installations
- Establishing good relationships with all departments and colleagues
- Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
Requirements:
- You must be able to work from home
- You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
- Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
- Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
- Minimum download speed 10 Mbps
- Minimum upload speed 5 Mbps
- Ping less than 100 MS consistently that is dedicated to the workstation
- Strong computer knowledge, including the ability to accurately type at least 25 wpm
- Strong interpersonal skills and a very high degree of customer service ethic.
- Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
- Ability to walk customers through outlined problem-solving processes, using our knowledge base system
- Ability to ask questions to determine nature of problem
- Strong multi-tasking abilities while working in a fast- paced environment
- Ability to perform remote troubleshooting
Qualifications:
- High School diploma or equivalent
- Must be 18 years old or over
- Excellent oral and written communication skills
- Experience working on computers (building, configuring, troubleshooting)
- Knowledge of internet applications
- Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
- Familiarity with education-related technologies
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Analytical orientation with strong attention to detail.
Preferred requirements/qualifications:
- Some level of higher education completed
- Customer service or contact center experience
- Previous experience in the education industry and with e-learning technologies
APPLY HERE
