Technical Infrastructure Architect

Technical Infrastructure Architect

Employer: CGI

Position Description
CGI is seeking a Technical Architect to join our team!

You will be responsible for ensuring the technical architectures—platform, application, and data—are developed and applied consistently.

Responsible for ensuring technical standards and best practices are implemented consistently and is authorized to make decisions about the day-to-day execution of assigned tasks.

Provide leadership in general project management activities as well as oversight and guidance in other areas of the project including testing and implementation.

Your future duties and responsibilities:

  • Define, design, update, and document the necessary physical and logical technical architecture
  • Participate in the gathering of information in technical architecture discussions and sessions
  • Lead the planning, development, configuration, and execution of the configuration and development of the system infrastructure to meet the project scope and requirements
  • Primary focus on Solution configuration, such as reports, interface development, and other tailoring activities
  • Oversees Infrastructure staff and the installation of hardware and software
  • Manage day-to-day activities of the technical staff
  • Analyze requirements from a technical perspective and develop solutions to meet the identified requirements
  • Lead the team in addressing the technical requirements for the solution for software performance and reliability
  • Resolve and manage assigned issues and risks
  • Authorized to make team-level decisions

Required qualifications to be successful in this role:

  • 5+ years proven experience as a Technical Architect or Project Manager
  • 10+ years of hands-on experience with software development and system administration
  • 10+ years of experience in virtualization / cloud technologies
  • 5+ years of organizational and leadership skills
  • Ability to work with 3rd party vendors, create purchase requisitions, manage hardware/software maintenance contracts.
  • Position requires the ability to be flexible, and operate in a dynamic, fast-paced, team-oriented environment.
  • Solid understanding of Client/Server Architecture. Understanding of virtualization, Windows / Unix server platforms, and storage (EMC) in a large-scale enterprise environment or large datacenter environment.
  • Strong .NET background
  • Ability to create/modify processes to increase the efficiency of complex operations.
  • Be detail-oriented with the ability to coordinate multiple tasks at the same time.
  • Good communication skills are required.

Est. Salary Range (Colorado Only): $84K-$170K*

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

  • Competitive base salaries
  • Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
  • 401(k) Plan and Profit Participation for eligible members
  • Generous holidays, vacation, and sick leave plans
  • Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
  • Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

  • Leadership
  • Project Management
  • Technical Architecture
  • Virtualization Technologies

APPLY HERE

Principal Information Security Engineer

Principal Information Security Engineer

Employer: UnitedHealth Group

job description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading-edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

IAM Cloud Engineering (ICE) team provides support for Microsoft’s Cloud-based Identity and access management service, Azure Active Directory (AAD). Azure AD provides support for variety of User Personas including (B2E), Business to Employee, Azure AD support for Developers, (B2B) – Business to Business with Guest/External Partners including NIE/AEs and upcoming (B2C) frameworks. Azure AD is the Cloud IDP of choice that provides authentication and authorization services for Hybrid & Cloud born identities, Microsoft 365 Applications, SaaS Applications, workstations and Cloud servers, and other third-party cloud platforms. The ICE team manages and supports the organization with the adoption of the below services to support our mission of making Cloud First a world class experience for everyone.

As a Cloud Principal Engineer, your primary focus will be on IAM engineering activities for Azure AD & Cloud DevOps/Operational Support; implement and enforce IAM controls for applications migrating to or already deployed in Gov clouds (Azure Gov Cloud). You will work with IAM segment leads, IAM architecture team, IaaS/Cloud Engineering and CI/CD teams to identify and leverage the best practices for IAM controls implementation.

Primary Responsibilities:

  • Identify and establish the necessary structures, roles & responsibilities required within the Cloud IAM & DevOps teams
  • Serve as subject matter expert on multiple public Cloud IAM technologies / solutions
  • Collaborate with EIS, Cloud Application Engineering & IAM Operational support teams on Cloud IAM services and controls
  • Implement the cloud security best practices and Support the Cloud IAM Roadmap and implementation of enterprise wide IAM policies across the platform
  • Define the IAM cloud centric measures and performance metrics to track the effectiveness of the services and enforcement of controls
  • Manage the automation of cloud components using Infrastructure-as-Code (IaC) principles within a CI/CD pipeline
  • Create/enhance automation scripts, CICD pipelines to implement IAM roles, policy bindings in the AZURE public/Gov clouds env
  • Work on automation using CICD/Jenkins pipelines, Terraform scripts for IAM infrastructure setup and capabilities deployment
  • Support public cloud (Azure) hosted applications and infrastructure services by maintaining and enforcing IAM policies and procedures
  • Work on any escalation for IAM issues within public cloud platforms (Azure)
  • Identify gaps and recommend solutions to improve operational efficiencies across IAM processes and patterns

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 10+ years of working experience in:
    • Public Cloud Platforms (Azure, AWS) with focus on Azure AD IAM (Identity and access management) concepts and security frameworks
    • Directory services, multi-factor authentication, user provisioning, privileged access management, single sign-on, federation technologies and protocols such as SAML, OAuth, OIDC etc.
    • Cloud IAM functionality across multiple public cloud services (IAM Roles, Permissions and Policies)
    • Infrastructure and application deployment automation experience using Terraform and Jenkins to public clouds
    • Solid understanding of DevOps, Automation with CICD pipelines
    • Automating system administration tasks, deployments, and other repeatable tasks
    • Python and Scripting languages

Preferred Qualifications:

  • Government Clearance
  • Technical or security certifications (Azure certifications, CISSP)

APPLY HERE

Connections Specialist

Connections Specialist

Employer: Ease – Enrollease

About Ease:

Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease’s innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.

Ease video

We are seeking candidates with a strong aptitude for troubleshooting and problem solving in addition to a focus in math. Experience in the health insurance industry is preferred. Prior SaaS experience is a plus.

We use a number of software applications, including our proprietary HR and benefits platform, on which you will be trained to support and guide our customers. You should have technical experience navigating and troubleshooting online applications and with spreadsheets.

Responsibilities:

  • Resolve Connections inquiries received via phone, web, email, and internal ticketing system, in a timeframe consistent to department and team service levels and goals.
  • Work collaboratively with customers and various internal resources to achieve desired results. Cross-functional teams include Product, Marketing, Training, Implementation, CSM, and Engineering teams.
  • Work collaboratively with carrier partners to resolve connection issues.
  • Resolve complex technical EDI and API errors from file transfers and assist customers with carrier communications.
  • Own and address customer needs and product issues from inception to resolution, including customer onboarding/development, diagnosing/resolving technical issues, and escalation support.
  • Identify and analyze upsell opportunities with customers and communicate details to appropriate stakeholders.
  • Maintain and create detailed documentation through logging of support cases, email, and knowledge base articles for customer and internal use.
  • Reports to the Sr. Manager of Connection Support.

Qualifications:

  • 1-3 years of experience in a customer-facing role.
  • Experience with benefits i.e., medical, dental, vision preferred.
  • Strong communication and interpersonal skills are a must, including exceptional phone and written skills.
  • Strong troubleshooting and problem solving skills.
  • Effective organization and time management skills.
  • Strong customer focus and ability to manage and exceed customers’ expectations with every interaction.
  • Self starter with the ability to work independently in a remote environment.
  • Experience with Google Suites, Salesforce and Microsoft Excel preferred.
  • Knowledge of Atlassian, Jira and Confluence helpful.

APPLY HERE

Data Support Analyst

Data Support Analyst

Employer: Kelly

Employment Type: Temporary

Career Level: Entry Level

Compensation : $35 per hour

Shift First Shift (Day)

Job Category Information Technology

Willing to Travel None

Job Industry Insurance

Work from Home Yes

Kelly Services is seeking a Data support Analyst for one of our leading clients.

Job Title: Data support Analyst

Location: Cedar Rapids, IA, 52499 (REMOTE anywhere in USA)

Type of contract: W2 ONLY

Pay Rate $35 per hour

Responsibilities

  • Act as the support and team member for the actuarial experience studies team.
  • Document existing business processes and identify database solutions.
  • Improve performance, scalability, and stability of databases and application processes.
  • Design, develop and maintain database, BI, and data visualization applications per business needs.
  • Identify issues and improvements to existing SQL processes for optimal efficiency.
  • Automation of common database and application tasks.

Qualifications and Requirement

Here are some of the technical skills that we believe make candidates a great fit:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field is required.
  • Entry-level experience in Data Modeling and databases such as MS SQL Server, Oracle, MySQL, DB2, MS Access, etc.
  • Entry-level experience with Data Warehousing and ETL is highly desirable.
  • Exposure to programming language such as C, C++, C#, VB, Python, R, etc. is highly desirable.

APPLY HERE

Technical Support Engineer

Technical Support Engineer

Employer: Canopy Servicing

Canopy helps Fintech businesses succeed by providing an extremely flexible and developer-friendly SaaS loan managing platform. With Canopy, fintechs and other brands can rapidly launch next-generation financial products and support them with world-class service in a highly secure and compliant way.

At Canopy, we are passionate about providing fast, efficient, and friendly service. Our experienced technical support team is one of our differentiators and is core to the success of our business. We are growing very fast and looking for a Technical Applications Support Team Agent to add to the team.

As part of an advanced and collaborative technical support team, the agent will manage escalated tickets, phone calls, and chats. This contributor role will support the business by answering customer questions relating to our application and any aspects relating to troubleshooting issues; performing Datadog, Postman, and PostgreSQL queries, and making solution recommendations. This role will provide support as necessary to both the customer and to Internal Canopy teams.

You will be a go-to product expert that can diagnose complex setups and communicate clearly through to resolution.

Responsibilities:

  • Exceed customer satisfaction, efficiency metrics, and issue resolution targets
  • Continuously search for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • A desire to continuously learn and ramp-up on Canopy and LMS space
  • Troubleshoot and resolve customer service inquiries via email, and telephone inquiries while building and maintaining positive relationships with customers
  • Escalate customer inquiries to Engineering as needed
  • Communicate up and down with the Engineering and Product departments for trends and issues
  • Proactively surface new ideas to improve support processes
  • Support Canopy team members by being readily available through the Slack collaboration application

Requirements

  • Strong technical troubleshooting, problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Exposure to creating/using Datadog, PostgreSQL, and Postman is a definite asset
  • Passion for helping others
  • Regular and reliable attendance
  • Results-oriented, attention to detail, ability to prioritize multiple objectives and projects
  • A desire to learn new job-related skills quickly
  • Passion for being the go-to in customer service
  • Ability to own one’s work and take pride in results

Benefits

  • Space and support to grow
  • Comp package in the 90th percentile of startups our size
  • Unlimited PTO
  • Parental Leave Policy
  • 401k matching
  • Monthly stipend for mental/physical wellness
  • Excellent health, vision, and dental package
  • Home office set-up package
  • Yearly team offsite somewhere fun
  • Donation (give-back) budget

APPLY HERE