Employer: HubSpot

In this role you will get to:

  • Manage the application layer for HubSpot’s Wiki environment
  • Assist in the migration and implementation of our upgraded Wiki infrastructure
  • Test and deploy new features and configurations
  • Troubleshoot issues as they arise, working directly with internal customers to reduce any points of friction as quickly as possible
  • Partner closely with the Wiki Product Manager, thinking creatively for technological solutions to realize the broader vision for the Wiki experience
  • Stay close to multiple vendor roadmaps, managing any changes that could impact the HubSpot environment
  • Document how-tos and best practices for support redundancy amongst the team
  • Assist in the management of other Collab team systems
  • Work across a broad range of stakeholders within BizTech, Security and other HubSpot teams

We are looking for people who:

  • Have experience managing SaaS technologies, including a social intranet or similar business critical system, in a scaled corporate environment
  • Have experience administering Confluence, SharePoint, Jive or other enterprise social intranet / internal community platforms
  • Are passionate about ensuring a delightful experience within enterprise tools
  • Are comfortable supporting a diverse employee user base with a variety of technical literacies and can translate complex concepts with empathy
  • Demonstrate sound troubleshooting capabilities and change management skills to minimize adverse effects of system changes
  • Can design systems with a security-first approach
  • Have experience translating desired business outcomes into a set of technical tasks that build towards the desired deliverables and outcomes
  • Have a future-oriented mindset – architecting system configurations that will set us up for scale
  • Have experience acting as a technical owner of dynamic, mission critical enterprise systems
  • Demonstrate strong customer service skills, empathizing with customers and prioritizing their needs over backend processes
  • Detail-oriented with demonstrated analysis and follow-through skills
  • Work effectively with vendors on system related changes and any outage scenarios
  • Experience integrating systems for working with APIs, is a plus
  • Experience with the Velocity coding language and/or Java, is a plus
  • Have a team-first mindset with a willingness to do whatever it takes to help the broader team succeed