Senior Systems Engineer

Senior Systems Engineer

Employer: Substack

Substack lets writers connect with their audience on their own terms and earn money doing it. We make it simple for writers to publish to an email list that they own, get discovered on the web, and charge for subscriptions.

More than 500,000 people pay to subscribe to writers across the Substack network, and the top writers make millions of dollars a year. Substack’s model depends on the success of writers using Substack – we only make money when they do.

“Substack makes it dead simple to start a newsletter and get paid for it.” – Judd Legum, author of Popular Information

“Substack gives me a way to connect with my audience on my own terms.” – Lyz Lenz, author of God Land and Men Yell At Me

Make something that matters

  • Great writing is valuable. It respects readers’ time, their intelligence, and their trust. It helps us make sense of and change the culture we live in. At Substack, we’re building a business model that enables great writing to thrive. Learn more about our opportunity and mission.
  • We are a small but growing team, and there is more to build than we could ever imagine. That’s why we need you. We believe that engineering is in service to the community of writers and readers on Substack: we’re successful when they’re successful.
  • We aim to take pragmatic approaches to problem solving while shipping high-quality products that allow the writing on Substack to take the spotlight.
  • Every person at the company participates in customer support. We do this to build empathy with our users and enable us to build better products.
  • We believe that a diverse team will help us build a product that best serves the needs of a wildly diverse ecosystem of writers. So whatever your background or perspective, we’d welcome your input to help build the best possible version of Substack.

Systems Engineers at Substack are responsible for building the foundational infrastructure, tooling, and systems that enable product engineering and feature development. They are tasked with finding ways to architect systems that can operate at high scale while allowing flexibility in the face of a startup’s fast-growing product ecosystem. Systems engineers work closely with product thinkers and other engineers at the organization to prioritize, fund, and build out the next generation of infrastructure for Substack.

Responsibilities

  • Build out Substack’s serving platforms to scale with growing traffic and a multitude of services to support the writer and reader communities.
  • Partner with engineers and other stakeholders to design resilient and responsive architecture and solutions.
  • Contribute to the whole product process in collaboration with designers, writers, support staff, and many others. From product concept and research to implementation and deployment, we expect you to own your work and deliver high-quality solutions.
  • Work directly with customers to solve their problems. The entire company (CEO included) participates in customer support in order to drive empathy for our users and help us build better products.
  • We work with JavaScript, especially Node/Express and React, and Postgres. It’s helpful if you know these technologies already, if not, we’ll be excited to help you learn.

Requirements

  • 5+ years of software engineering experience.
  • Can contribute across the full web stack, especially on backend systems and scaling.
  • Independent and autonomous. We’re too small to micromanage, and expect that every person at the company owns their work and can be a leader.
  • Hold yourself and others to a high standard when working on production systems.
  • Take pride in building elegant and delightful product experiences. Substack works best when it gets out of the way so writers can focus on writing and connecting with their readers.
  • Enjoy collaboration with a diverse group of thinkers while bringing our own unique experience and background to the team.
  • Believe in Substack’s mission to build a better business model for writing.

Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.

APPLY HERE

Principal Business Analyst 

Principal Business Analyst 

Employer: GoDaddy

This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.

This position can be remote or near a GoDaddy hub in the U.S. or Canada.

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Join our team

As a data-driven company, GoDaddy is seeking dedicated and highly motivated Principal Analysts to join our Business Analytics team. On the BA team, you will be essential to our company growth through the insights you uncover and the thoughtful recommendations you make. You will join forces with leaders across Product, Marketing, Strategy, Finance and more. You will help tell a clear and succinct story from our data and communicate findings to the executive team. We are seeking team members that are outstanding, analytical, strategic, and inquisitive. The right person will raise the profile and excellence of our entire team. You can make a difference here!

What you’ll get to do…

  • Serve as a thought partner with Product Management, Engineering, and Design partners by gathering their requirements to identify areas of opportunity, define and implement tracking plans for the tool set, and influence prioritization decisions with data to drive the business improvements
  • Use data to tell a story. Conduct in-depth analytics to identify useful insights, suggest recommendations, and influence the direction of the business by effectively communicating findings to our internal teams
  • Build end to end reporting with dynamic and rich dashboards using out-of-box features, customizations, and visualizations using Tableau
  • Hands-on development of descriptive, diagnostic, predictive and prescriptive analytic models using tools such as Redshift, Hive SQL, Python and R for a variety of business use cases
  • Carrying out deep-dives and root-cause analysis of emerging business trends, identifying key drivers and useful insights on a global scale

Your experience should include…

  • 7+ years of relevant experience in a data centric role, performing high levels of full analytics lifecycle: ideation, data preparation, insights generation and modeling, operationalization, pre-post impact tracking and quantification of business value
  • Masters or bachelor’s degree in Statistics, Mathematics, Analytics, or Computer Science
  • Experience in a variety of marketing adjacent analytics disciplines including web analytics, app analytics, search, and social
  • Proficiency in SQL, ideally in a Big Data ecosystem e.g., Hive or AWS. You are comfortable with pulling, joining, re-shaping, and analyzing large, disparate, and highly sophisticated datasets
  • Command over data science techniques such as linear regression, binary classification, CART, clustering, time series forecasting, A/B testing
  • Proficiency in at least one scripting language like Python/R
  • Expertise with data visualization tools like Tableau/Power BI. You know how to package predictive models and diagnostic insights for business users in the form of reports and dashboards
  • The ability to work autonomously and make critical decisions independently. Proven communication and collaboration skills, willingness to take the initiative to contribute beyond basic responsibilities

We’ve got your back… Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

APPLY HERE

Principal Business Analyst 

Senior Product Designer, Payments

Employer: GoDaddy

You’ll be working remotely from anywhere in the US.

This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.


What you’ll get to do…

As a Senior Product Designer, you will be a fundamental member of our Product Design team working alongside some of the best product, engineering, design, and marketing talent. This is a unique opportunity to join a growing team and help entrepreneurs around the world build, manage, and grow their business. You will be working on our commerce offering – shaping the experiences of tomorrow across GoDaddy.

The Payments Platform is a global financial services platform for serving sellers and partners across the GoDaddy ecosystem. It provides what is necessary to manage identity and risk, process payments across multiple channels in person and online, hold and transfer funds, provide financial capabilities, accounting, reconciliation, and reporting in a secure and compliant way.

As a Senior Product Designer on the Payments Platform team, you will drive design execution for building payments experiences that help our partners and merchants get paid whether selling online, through marketplaces or in person.

Commerce is one of GoDaddy’s top initiatives, so you’ll contribute to a growing team and product suite. You will be joining a group comprised of product, design and engineering leaders who share a passion for innovative products and services that help entrepreneurs and small businesses build and grow their businesses, selling online and in person.

  • Craft Engaging Experiences – Support the customers’ needs and our business objectives by solving problems in unusual and innovative ways.
  • Communicate and Collaborate – You understand technical limitations, where to take liberties and how to communicate with engineers, product managers, designers, researchers, and writers across different teams and offices.
  • Design for Scale – Create experiences across multiple touch points, mediums, products, regions and customers without sacrificing consistency and simplicity.
  • Prototype, Test, Iterate – Be comfortable concepting, working in low fidelity and high fidelity as well as testing, learning and iterating on designs.
  • Define & Document – Create artifacts that articulate our users needs, product principles and design details necessary to bring something to life with our engineers.
  • Mentor, Lead, Inspire – Your team, other designers, and the larger GoDaddy design community.
  • Contribute and Invest – In our growing design community as well as customer research and discovery activities.

Your experience should include…

  • 5+ years experience in delivering products to market with a proven track record
  • A rock-solid portfolio that demonstrates skills in user experience and a proven track record of delivering products to market
  • Strong design and prototyping skills
  • Experience collaborating with multi-functional teams including product, engineering, and end user groups.
  • Expert communicator who can encourage and sell a vision.
  • Deep understanding of design tools like: Sketch, Figma, Framer, InVision.
  • Ability to think through complicated design systems and challenge existing constraints
  • A passion for small businesses.

You might also have…

  • Experience building software for customer experience or service design industries
  • BA or MA in interaction design, communication design, industrial design, HCI, or equivalent
  • Experience with micro-interactions and animations
  • Experience with UX writing, micro-copy and why content is important
  • Ecommerce, POS or Fin-tech experience
  • Experience working with complex information architecture and navigation challenges
  • Ability to plan, scope and deliver work that contributes to a larger, long-term plan
  • Ability to communicate complex ideas and concepts to a broad team of Designers, Engineers and Product Managers
  • Ability to take complex problems and crystalize them into actionable items
  • Experience working with, contributing to and managing design systems
  • Experience mentoring and guiding junior designers on the team
  • Ability to work independently and autonomously to deliver on goals
  • Experience with user experience and usability testing

We’ve got your back… Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

APPLY HERE

Principal Business Analyst 

Product Design Lead, Point of Sale

Employer: GoDaddy

You’ll be working remotely from anywhere in the US.

This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.

This is a remote position, so you’ll be working remotely from your home. Once we can safely travel, you may occasionally visit a GoDaddy office to meet with your team for events or offsites.

What you’ll get to do…

As a Lead Product Designer, you will be a fundamental member of our Product Design team working alongside some of the best product, engineering, design, and marketing talent. This is a unique opportunity to join a growing team and help entrepreneurs around the world build, manage, and grow their business. You will be working on our commerce offering – shaping the experiences of tomorrow across GoDaddy.

As a Lead Product Designer on the Point-of-Sale Team, you will think deeply and strategically about our GoDaddy Poynt Smart Terminal platform and the challenges a business might face getting started, setting up, launching and managing all aspects of selling in-person. Your primary focus is on creating world-class frictionless experiences for the commerce apps and checkout solutions that bridge the physical and digital world, such as buy online pick up in store.

In this role, you’ll lead design projects of significant scope, complexity and responsibility in creative vision, strategy and execution, with limitless opportunities for you to turn your ideas into reality.

Commerce is one of GoDaddy’s top initiatives, so you’ll contribute to a growing team and product suite. You will be joining a group comprised of product, design and engineering leaders who share a passion for innovative products and services that help entrepreneurs and small businesses build and grow their businesses, selling online and in person.

  • Craft Engaging Experiences – Support the customers’ needs and our business objectives by solving problems in unusual and innovative ways.
  • Communicate and Collaborate – You understand technical limitations, where to take liberties and how tocommunicate with engineers, product managers, designers, researchers, and writers across different teams and offices.
  • Design for Scale – Create experiences across multiple touch points, mediums, products, regions and customers without sacrificing consistency and simplicity.
  • Prototype, Test, Iterate – Be comfortable concepting, working in low fidelity and high fidelity as well as testing, learning and iterating on designs.
  • Define & Document – Create artifacts that articulate our users needs, product principles and design details necessary to bring something to life with our engineers
  • Mentor, Lead, Inspire – Your team, other designers, and the larger GoDaddy design community
  • Contribute and Invest – In our growing design community as well as customer research and discovery activities
  • Drive & Deliver – Actively lead multiple projects, from start to finish, to meet priorities and requirements in an agile environment

Your experience should include…

  • 5+ years experience in delivering products to market with a proven track record
  • A rock-solid portfolio that demonstrates skills in user experience and interaction design on mobile devices
  • A deep understanding of what makes an experience good or bad and can communicate why
  • Strong visual design and prototyping skills
  • Deep understanding of design tools like: Figma, Sketch, Framer, XD, InVision, Axure, Illustrator, and Photoshop
  • Ability to think through complicated design systems and challenge existing constraints

You might also have…

  • Experience building software for customer experience or service design industries
  • BA or MA in interaction design, communication design, industrial design, HCI, or equivalent
  • Experience with micro-interactions and animations
  • Experience with UX writing, micro-copy and why content is important
  • Ecommerce, POS or Fin-tech experience
  • Experience working with complex information architecture and navigation challenges
  • Ability to plan, scope and deliver work that contributes to a larger, long-term plan
  • Ability to communicate complex ideas and concepts to a broad team of Designers, Engineers and Product Managers
  • Ability to take complex problems and crystalize them into actionable items
  • Experience working with, contributing to and managing design systems
  • Experience mentoring and guiding junior designers on the team
  • Ability to work independently and autonomously to deliver on goals
  • Experience with user experience and usability testing

We’ve got your back… Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

APPLY HERE

Manager HIT Service Desk

Manager HIT Service Desk

Employer: Advocate Aurora Health

**POSITION PROVIDES OPPORTUNITY FOR FULLY REMOTE WORK (including out-of-state remote work)**

Does the thought of improving patient care, while helping front-line clinical staff get back to work and focused on their patients sound fulfilling and a great way to leave work at the end of each day? Do you work best when you are constantly challenged to push to new heights? If you said ‘Yes!’ to these questions, then we have a new home for you as our HIT Service Desk manager!

The Advocate Aurora Health (AAH) Service Desk is big, and we need a Manager who can help us move it to a world class service operation. Advocate Aurora Health is the 9th largest healthcare system in the United States. Our 24x7x365 Service Desk team serves our 70,000+ AAH team members across the states of Wisconsin and Illinois. You will be responsible for 75+ team members that are dedicated to helping those frontline doctors, nurses, and all of the team members who are dedicated to outstanding patient care and outcomes. As the Manager of our HIT Service Desk, you will be the face of one of the most important operations in health care. If you are ready to lead a large Service Desk that is responsible for supporting more than 100 clinical applications and more than 100,000 computer devices, we have a place for you.

Position Requirements:

  • Bachelor’s Degree (or equivalent knowledge) in Information Technology or related field.
  • 5 years of experience in progressive Information Systems in management of service desk, technology and support, strategic planning, customer service and mentoring.
  • 1 year of supervisory experience in management of staff and budgets.
  • Demonstrated project management experience.
  • Knowledge of business process reengineering.
  • Strong decision making, proven systems implementation experience.
  • Excellent analytical, technical, and problem solving abilities.
  • Excellent verbal and written communication skills.
  • Excellent team player, customer service orientation.
  • Exposure to staff management and development.

Accountabilities:

  • Manages Service Desk operations to ensure 24x7x365 coverage for all Advocate Aurora Health team members.
  • Responsible for maintaining KPIs for all Service Desk staff. Analyzes and reports on the performance of the supported products and services. Provides monthly dashboard for all Service Desk KPI’s. Provides plans to mitigate KPI shortfalls and executes plan.
  • Partners extensively with other HIT groups to find ways to get calls out of the Service Desk by permanently resolving issues that cause team members to call the Service Desk.
  • Constantly comparing and contrasting industry trends to ensure the AAH Service Desk is moving in the direction necessary to achieve world class status.
  • Consistently evaluates the needs of Service Desk team members to ensure that they are getting the appropriate training, refreshment training, and development necessary.

APPLY HERE