by Ronald Barron | Mar 8, 2022 | Uncategorized
Employer: Amplify Education
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
The Materials Support Specialist is responsible for post-implementation order issues for all products and levels of end users. Typically our customers are school districts, which may include up to hundreds of individual schools and tens of thousands of teacher and student users. This role ensures customers receive all products and services purchased and that all customer needs are met.
The Materials Support Specialist acts as a liaison between customers and other internal groups within Amplify, while maintaining contact during the logistics and delivery process, focusing on proactive support, and ensuring customer success with each product.
“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “
Responsibilities of the Materials Support Specialist:
- Provide support specific to logistics, shipping, delivery and materials to Amplify external and internal customers via incoming calls, emails, voicemail and chat sessions across multiple platforms and systems
- Build and track support tickets for each issue with a high level of detail, log all contacts, accurately categorize issues, and follow up appropriately
- Research solutions to customer questions and problems using Knowledge Base or other relevant materials, collaborate with support teams aimed at working toward problem resolution, and provide timely follow-up for unresolved issues
- Develop expertise with Amplify’s proprietary products and systems
- Coordinate multiple aspects of new and existing business service delivery to customers, including shipments of materials
- Proactively settle and resolve escalated issues or sophisticated requests from customers by providing timely follow-up and mentorship to the team
- Consistently demonstrate customer service excellence and standard methodologies
Basic Qualifications of the Materials Support Specialist:
- Associates Degree or equivalent experience
- 1+ years’ experience in a Customer Service role
- Proficiency with MS Office suite and Google Apps
Preferred Qualifications of the Materials Support Specialist:
- Experience in a IT/Help Desk Support environment
- Experience in a project management function
- Proficiency with Sales Force
- Degree in Computer Information Technology or Education
- Experience in a IT/Help Desk Support environment
- Experience efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
- Experience conducting research
- Experience interpreting and writing instructional and user documentation
APPLY HERE
by Ronald Barron | Mar 8, 2022 | Uncategorized
Employer: Time Doctor
About the Role
If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you.
We are looking for a serious and reliable Technical Support Specialist / Customer Happiness Guru to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely. You need to be able to work full time starting 6 PM Manila Time.
As a Technical Support Specialist / Customer Happiness Guru, you will act as a trusted advisor to Time Doctor’s customers by enabling them to use our products to achieve their business objectives. You’ll partner with customers to develop and execute success plans – organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of our products. Furthermore, you will also act as a customer advocate for product features and requirements. You will work across customer-facing teams to ensure that a customer’s experience with Time Doctor exceeds their expectations.
Responsibilities:
- Maintain high-quality customer service and professionalism at all times
- Deal directly with customers and employees who have technical problems with our software, recommending and performing corrective actions
- Communicate with our developers to resolve technical issues as well as work with our QA team to verify and confirm the quality of the product and issue resolution
- Do callbacks regarding product inquiries and technical issues
- Create invoices, Issue refunds, and process payments
- Work with the customer success team to assist in resolving customer issues
- Update our self-help documents so that customers and employees can attempt to fix problems themselves
- Assist on-boarding team with technical knowledge during customer calls
Qualifications:
- Solid knowledge of Microsoft Windows 10/11 and troubleshooting common issues, and OSX common software troubleshooting
- Working knowledge of basic networking and troubleshooting
- Exceptional communication skills
- Ability to work in a fast-paced environment and being able to multitask
- Strong attention to detail
This is a full-time, 100% remote position that will allow you to work from anywhere.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Us
Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We’re looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
We’re a diverse global team of over 130 people working 100% remotely in over 40 different countries. We’re looking for an innovative Technical Support Specialist ready to help us modernize remote work.
APPLY HERE
by Ronald Barron | Mar 8, 2022 | Uncategorized
Employer: Listrak
About Listrak:
We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a family-run, 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product.
About the role:
As a Technical Support Analyst, you’ll provide technical support and issue resolution for the Listrak Platform to customers and internal teams. This role handles troubleshooting and resolution of requests through phone, email, and online chat during and outside of regular business hours.
You should have…
- Bachelor or Associate degree in Computer Science or related field
- 1+ year of experience in a technical support role is required
- Basic knowledge of HTML and CSS is required
- Experience with website programming languages such as ASP .NET, JavaScript, C#, PHP
- Understanding of Linux and DNS
- Strong technical writing ability
- Strong analytical skills and fluency with technical concepts
- An understanding of the installation, troubleshooting, and optimization of technology products
- Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
You should be…
Reliable, energetic and customer focused as well as empathetic with proficient soft skills; self-directed when necessary, but able to work in a team environment; an excellent oral and written communicator as well as organized, detail oriented and a strong problem solver and troubleshooter.
What You’ll Do
Technical Support Analysts troubleshoot and resolve a variety of issues including platform, HTML, CSS, JavaScript, and API. You will manage support ticket queue and documentation, handle requests professionally with a positive problem-solving attitude, meeting client satisfaction measures and maintain and exceed KPIs such as response times, resolution times, first contact resolutions, number of responses, etc.
You’ll continuously develop knowledge of the Listrak platform and solutions, manage escalations and coordinate with internal SMEs/department, and communicate issues and trends to management and other departments to reduce recurring issues and drive improvement
APPLY HERE
by Ronald Barron | Mar 7, 2022 | Uncategorized
Employer: Seamless.AI
About Seamless
Seamless delivers the world’s best sales leads. Through our product, we help sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence; by development of a robust real-time contact and company search engine as well as a suite of technically-advanced tools to support sales and lead generation. We have been recognized as one of Ohio’s fastest growing companies and have been recently ranked in LinkedIn’s Top 50 Startups of 2020, Best Place to Work in 2020, and #9 on G2’s “Fastest Growing Products” List in 2021!
The Opportunity
The Senior Data Analyst will be a key member of the product and development team, helping us to deeply understand our users and ensure that we maximize the impact of our platform. This role will report to the VP of Product and help to inform key product decisions with a data-driven approach and product-led mindset. This individual will also present insights to the company CEO and board.
Responsibilities:
- Lead data analysis and identify insights from product usage to drive product updates, enhancements and fixes
- Work closely with data analytics platform SME (Product Ops) to maintain and optimize those platforms, including Gainsight (CX and PX), Tableau, Hotjar and Google Analytics
- Evaluate and assist in decision making for any new analytics and product data platforms to enhance our analytics tech stack
- Ensure all product features are properly tagged, working closely with the development team to implement product tagging plans
- Ideate, plan and manage A/B Testing within the product, with support from our product and development teams
- Build and scale our product analytics team, with opportunities to lead and manage the team.
- Manage development of data resources, gather requirements, organize sources, and support tagging and measurement surrounding product launches
Experience and Skills:
- Bachelor’s degree in Analytics, Mathematics/Statistics, Computer Science or related field or equivalent professional experience required
- 4+ years of experience in data analytics, with an interest in sales and sales-enablement tools.
- Experience working in software and digital products.
- Strong technical understanding and experience implementing tagging and strategy for software and/or online product analytics. Analytics certifications are a plus.
- Experience with our current analytics stack is a plus: Google Analytics, Tableau, Gainsight, Hotjar (or similar platforms)
- Top notch organizational skills and ability to work within processes, as well as develop and optimize processes.
- Strong verbal and written communication skills.
- Ability to work independently, manage multiple priorities / projects and pivot between responsibilities in a fast-paced, high-growth environment.
- Ability to collaborate with team members and execute on project plans that require input from others on the team
- Exemplary personal and professional integrity and business ethics.
- Ability to execute on multiple projects simultaneously.
- Thorough attention to detail, highly organized and adaptable to shifting business priorities, have a passion for analytics and be able to instill that enthusiasm in others
Role Details / Example Projects:
This role will entail working with teams throughout the company and with various leaders in each department. This includes leading as well as supporting items such as the following:
- Enhancing product data through improvement is our data algorithms for things like data accuracy, recommendations and more
- Optimizing list building processes and working with our data team to develop target lists for sales and marketing
- Evaluating and improving sales conversion metrics through data analysis
- Identifying new marketing opportunities through data analysis
- Developing and optimizing ROI reports for internal use as well as end-users
- Supporting development and optimization of user dashboards for metrics analysis
- Evaluating and improvement core SaaS business KPIs such as churn, conversion rates and renewal rates
- Evaluating and optimizing pricing strategies for the product and business
- Evaluating product metrics to optimizing product workflows and new feature opportunities
- And more…
Culture
We have an amazing culture and work environment that anyone would want to be a part of. We encourage a culture of positivity. We thrive off of continuous feedback and do whatever it takes to help our team and customers be successful. You will grow as an individual, professionally, and be able to see and feel the impact you are making to the growth of Seamless every day. With a purpose to positively impact a billion people and help the economy generate a trillion dollars in growth, our mission here at Seamless.AI is to help every professional globally create new relationships and opportunities, faster than ever before using the power of AI!
Perks and Benefits
- Great Medical, dental, and vision benefits (short-term disability & and term life insurance also available)
- Several Paid Holidays + Paid Time Off (PTO) Days
- Option to allocate pre-tax dollars to 401K and have company match (after working for 1 year)
- Eligible to participate in “Equity for All” plan with stock options, becoming a partial owner of Seamless.AI!
Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups 2020. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups 2020. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
APPLY HERE
by Ronald Barron | Mar 7, 2022 | Uncategorized
Employer: BookNook
About Us
BookNook is closing the early-learning gap for kids in grades K – 8 through pairing dedicated tutors with proven technology to teach the reading and math skills kids need to succeed. School districts across 35 states entrust BookNook tutors and technology with the job of supporting their students who need it most. By providing a learning platform based on 30+ years of research and outcomes and offering high-frequency tutoring, BookNook propels schools to achieve academic results that are unparalleled in the industry.
At this time we are not able to provide sponsorship.
About the Role
As a Senior DevOps Engineer at BookNook, you will immediately play an integral role in building out, scaling, and optimizing our cloud-based learning platform. You will join our fast-growing team as an early employee that can build and shape the future direction of our services in delivering outstanding user experiences and learning tools.
BookNook has reached an inflection point – our user base is growing exponentially, and our engineering team is doubling in size year over year. As a Senior DevOps Engineer, you will play a key role in driving engineering infrastructure and culture that emphasizes operational excellence and sustainable practices that can weather immense growth.
At BookNook, you will:
- Combine engineering experience and a process-driven mindset that drives you to improve existing systems and processes.
- Build systems to allow us to ship code faster and more reliably. We deploy code a few times a week with our existing CI/CD pipeline (CircleCI), but our goal is to achieve zero-downtime continuous delivery.
- Take responsibility for the availability and reliability of our critical platform services and applications.
- Design and own the critical success metrics for our app’s availability and reliability.
- Design and improve the tooling used for monitoring and alerting, and educate the engineering team on how to leverage them as part of the on-call rotation.
- Measure and improve app performance.
- Take an active role in improving the team’s security posture.
- Perform post-mortems and in-depth root cause analysis to ensure we are always improving.
What we’re looking for:
- 3+ years as a Site Reliability or DevOps Engineer with proficiency in one or more high-level languages (such as Ruby, Python, Java, C/C++, or JavaScript) required. We run a Nodejs / Postgres stack that leverages Google Firebase for realtime sync.
- An understanding of what it takes to design and run services at scale – and achieve the capabilities with infrastructure as code.
- Previous experience working on cloud based infrastructure, CI/CD systems, docker containers, all while leveraging an infrastructure as code solution. We host our services on Heroku, AWS and Google Cloud, and are looking for someone who would be interested in helping us iterate on a container-based infrastructure as we grow.
- Knowledge in at least one of the following: saltstack, chef, puppet, ansible or other mainstream deployment orchestration tool.
- Operational knowledge/experience in AWS and GCP.
- Experience scaling applications & capacity management.
- A fondness for learning and tackling new and exciting technical challenges.
- A passion for teaching and our company mission. Many BookNook employees are former educators.
Perks and Benefits:
- Work remotely: Live and work wherever you like in the US.
- Health insurance: We offer medical, dental, vision and pet insurance for all our team members.
- Time to recharge: We offer unlimited PTO, 12 paid holidays, and two company-wide weeks’ off.
- 401(k): With 3% company match.
- Employee stock purchase program.
- Retreat: Join us for our annual company get-together.
- Home office setup: Get a laptop + $100 monthly stipend for home expenses.
Join a company with a mission. BookNook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environments. We’re a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balance. Work on exciting technology and make a tangible difference in the world every day.
Equal Employment Opportunity
BookNook embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
APPLY HERE
