by Ronald Barron | Mar 9, 2022 | Uncategorized
Employer: Listrak
About Listrak:
We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000+ leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a family-run, 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product.
About the role:
As a Technical Support Analyst, you’ll provide technical support and issue resolution for the Listrak Platform to customers and internal teams. This role handles troubleshooting and resolution of requests through phone, email, and online chat during and outside of regular business hours.
You should have…
- Bachelor or Associate degree in Computer Science or related field
- 1+ year of experience in a technical support role is required
- Basic knowledge of HTML and CSS is required
- Experience with website programming languages such as ASP .NET, JavaScript, C#, PHP
- Understanding of Linux and DNS
- Strong technical writing ability
- Strong analytical skills and fluency with technical concepts
- An understanding of the installation, troubleshooting, and optimization of technology products
- Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
You should be…
Reliable, energetic and customer focused as well as empathetic with proficient soft skills; self-directed when necessary, but able to work in a team environment; an excellent oral and written communicator as well as organized, detail oriented and a strong problem solver and troubleshooter.
What You’ll Do
Technical Support Analysts troubleshoot and resolve a variety of issues including platform, HTML, CSS, JavaScript, and API. You will manage support ticket queue and documentation, handle requests professionally with a positive problem-solving attitude, meeting client satisfaction measures and maintain and exceed KPIs such as response times, resolution times, first contact resolutions, number of responses, etc.
You’ll continuously develop knowledge of the Listrak platform and solutions, manage escalations and coordinate with internal SMEs/department, and communicate issues and trends to management and other departments to reduce recurring issues and drive improvement
APPLY HERE
by Ronald Barron | Mar 9, 2022 | Uncategorized
Employer: Facebook
Business Integrity’s mission is to ensure safe and trusted connections between people, businesses, and Facebook. Our team works together to anticipate and predict potential threats to our platform, design and build tools to protect against these threats, and then implement and enforce these systems at scale. We leverage data analysis, machine learning and a robust infrastructure to review the quality of promoted content on our platform. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps. Successful candidates for this team are adaptable, creative, have a bias toward action, aren’t afraid of being wrong, and can successfully work across various teams & countries.
Business Integrity Associate, Technical Responsibilities:
- Build/maintain data infrastructure (data pipelines, aggregated data sets, reports, dashboards) to monitor the performance of our operations and drive business understanding
- Perform analytics to measure effectiveness of Operations and drive improvements in our managed and internal-partner ecosystem via strategic partnerships and insights
- Partner with Operations, Data Science, Data Engineering, Product and Engineering teams to solve problems and identify trends and opportunities using big data
- Apply quantitative skills to and incorporate qualitative insights to inform and influence strategy for Business Integrity Operations, our Global Sales teams, and our partner Product organization
Minimum Qualifications:
- BA/BS degree
- 2+ years of work experience in a role involving strategic/analytical initiatives (i.e. operations, project management, consulting experience, data analysis or technical systems)
- Proficiency in querying and manipulating complex raw datasets for analysis using SQL and at least one scripting language (PHP, Python, Perl, etc.)
- Experience with reporting systems, and data pipeline architecture, and leveraging data to make decisions and solve problems
- Experience resolving, communicating, and presenting issues & insights to both technical and non-technical audiences
- Critical thinking and problem-solving experience
Preferred Qualifications:
- Experience working and communicating with global teams
- Experience with statistical analysis, and a statistical package such as R, MATLAB, SPSS, SAS, or Stata
- Experience with data visualization tools (e.g., Tableau, Looker)
- Advanced technical degree with a quantitative focus (Economics, Computer Science, Operations Research, Math, Statistics)
- Experience working with or in support of diverse communities
(Colorado only*) Minimum salary of $90,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
APPLY HERE
by Ronald Barron | Mar 9, 2022 | Uncategorized
Employer: GitHub
- Are you passionate about bringing efficiencies to organizations through DevOps? Do you want to be part of an engineering team that is focused on building tools that drive organizational change and engineering system excellence? If so, keep reading!
- We are a growing team made up of customer-obsessed and passionate individuals. Much of our work focuses on building tools that help customers modernize their approach to software development. We use a breadth of tools and approaches to solve a broad spectrum of problems.
- We are looking for a thoughtful, analytical, and adaptive problem solver who has a broad range of interests. Our team brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage our people to collaborate, think big, and take risks in a blame-free environment.
Responsibilities
- Plan and develop new features for active projects
- Help troubleshoot customer issues as they arise
- Share knowledge with others through solution documents, engage with technical communities, and create learning materials.
Skills and requirements
- 1-3 years of solid experience in software development and DevOps
- Hands-on experience with CI/CD solutions – e.g. GitHub Actions, Jenkins, GitLab, CircleCI
- Experience in both a compiled language and a dynamic language
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Able to coordinate with teams across locations and time zones
- Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown
- Possess an affinity for new challenges, a self-starting attitude, and the ability to work with a global team
Ability to meet GitHub, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft, GitHub’s parent company, Cloud Screen upon hire/transfer and every two years thereafter.
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together as individuals and in teams to create the future of software and make a difference in the world.
Leadership Principles:
Customer Obsessed – Trust by Default – Ship to Learn – Own the Outcome – Growth Mindset – Global Product, Global Team – Anything is Possible – Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We’ve designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe.
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We’ve designed our top-notch benefits program with these goals in mind. In a nutshell, we’ve built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don’t hesitate to ask your Talent Partner.
APPLY HERE
by Ronald Barron | Mar 8, 2022 | Uncategorized
Employer: Ensemble Health Partners
Thank you for considering a career at Ensemble Health Partners!
- Assist with project management tasks and implementation deliverables of Odeza’s solutions
- Work with Implementation Lead on projects to document existing client operational processes and gather requirements needed to set product configurations for business rules, workflows, and patient messages
- Communicate relevant project updates on weekly internal and client meetings
- Document project accomplishments, next steps, risks, and issues for client and internal teams
- Create detailed agendas for client meetings that cover important steps for the success of the project
- Build and maintain knowledge of Odeza’s solutions, processes & procedures, and the healthcare domain
- Problem solve with Implementation Lead and Implementation Manager to meet client needs during implementations
- Update and improve the Odeza technology implementation methodology as a whole, and contribute to Odeza’s organizational objectives
- Collaborate with internal teams to deliver on a successful project outcome
- Use project management tools to update internal and client-facing project plans
Scheduled Weekly Hours: 40
Work Shift: Days (United States of America)
We’ll also reward your hard work with:
- Great health, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Paid time off
- Tuition reimbursement
- And a lot more
APPLY HERE
by Ronald Barron | Mar 8, 2022 | Uncategorized
Employer: Splash
Splash’s mission is to develop the most innovative event technology to help marketers reach and engage their target audiences. From simplifying event creation to capturing attendee insights and measuring event impact, Splash enables teams to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.
What we’re looking for
We’re looking for an outstanding Data Analyst to help lead Data at Splash, which is responsible for providing wide-ranging analytical support and works on a daily basis with executive leadership. Your mission is to gain an understanding of our data, extract insights, and build data-driven narratives to shape decision-making at Splash. The right person for this role is passionate about communicating cross-functionally, turning business problems into data solutions, and assisting in the career growth of other team members.
Splash has embraced a remote first work environment, and we are now a fully distributed team across the United States, Canada, and Spain.
In this role, you’ll get to
- Build dashboards with Product, Marketing, Finance, and other internal stakeholders to provide insights and analysis
- Continue to build and expand our data warehouse and pull in new data sources
- Partner across departments to build, forecast, and report on metrics that facilitate decision making
- Define quarterly projects for the data team with a clear vision and strategy
- Design, develop, and launch extremely efficient and reliable data pipelines
- Create data products that bring intelligence into the Splash product
- Develop statistical models to better understand our users and the ways in which they are interacting with our product
On your first day we’ll expect you to have…
- 1+ years experience in a data heavy role working with SQL, and data visualization tools (Tableau, Looker, Sisense, etc.).
- Creative problem-solving skills with the ability to work on multiple cross-functional teams and projects simultaneously
- Strong working knowledge of and experience with relational databases (MySQL, PostgreSQL)
- Outstanding communication skills when interacting with both technical and non-technical stakeholders
- Impeccable attention to detail
Not a deal breaker, but it’d be great if you had
- Experience with Python
- Familiarity with Airflow, Luigi, or other ETL tools
- Experience applying statistical and machine-learning techniques to building data products, solving practical product problems such as predicting churn, LTV, and clustering user archetypes.
- Experience putting machine learning models into production
What we offer and other fun stuff!
We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer
- Competitive base salary and stock options. Our success is your success
- Brand new MacBook Pro / Linux and monthly stipend for work-from-home expenses.
- Great healthcare benefits, with paid coverage for you and your family
- Unlimited vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per month to unplug from work
- Remote first organization
- A bunch of other great perks/benefits that would make this description too long if we included it
It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. We have a yearly company offsite in New York (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).
APPLY HERE
