Senior Product Designer, Knowledge Lifecycle

Senior Product Designer, Knowledge Lifecycle

Employer: Guru Technologies, Inc.

Overview:

Some of the world’s best organizations use Guru to communicate, collaborate and connect around easily accessible and highly trusted company information. As the Lead Product Designer of Guru’s Knowledge Lifecycle pod, you’ll be guiding the end-to-end UX around how these teams share, verify, manage, and analyze Knowledge across their organizations. These workflows are crucial to overall customer success, as well as Guru’s high-growth expansion goals.

What You’ll Do:

  • Design for and evolve end-to-end features that allow organizations to grow and maintain a healthy knowledge base. We believe that knowledge lives at the core of the Guru experience, and in this role you will be responsible for features that help customers to maintain its health and growth. Some of these features include Guru’s innovative verification engine, personalized alerts and notifications, task management, usage analytics, roles & permissions, and our iOS and Android mobile apps.
  • Work on all aspects of Product Design, from customer research to ideation to pixel-perfect UI execution.
  • Work cross-functionally with your Product Management, Engineering, Product Marketing and Customer Success peers to innovate and improve upon the way that Guru builds and designs products and experiences for our customers.
  • Lead research initiatives with an open and inquisitive mind, guided by customer conversions & feedback, survey campaigns, usability testing, internal insights and product usage data.
  • Support your design decisions and empower teammates with your deep knowledge of UX best practices.
  • Remain very closely connected with customers, prospects and the workflows within their teams.
  • Apply Design Thinking to conduct brainstorms and ideations.
  • Move quickly and ship iterative experiments regularly. Always learning. Always growing.
  • The Lead Designer is an individual contributor (IC) role that will report to our Director of Product Design

You’ll Know You’re a Good Fit if you:

  • Embody Guru’s Core Values.
  • Have prior experience and success shipping best-in-class product features collaboratively alongside a cross-functional product team.
  • Are comfortable leading collaborative, cross-functional design thinking exercises and brainstorms that empower and align your pod around a shared vision.
  • Have the ability to objectively and clearly demonstrate how your work ties into the larger goals and objectives of the business. You can weave insights into compelling presentations for executives and stakeholders.
  • Find genuine joy in solving complex problems.
  • Are inspired by company growth and comfortable with ambiguity. Guru is growing rapidly, and therefore yesterday’s processes won’t necessarily work tomorrow. You are comfortable taking responsibility throughout this exciting period and using design thinking to help you and your team adapt along every step of the way.
  • Have a natural curiosity for current Design industry standards. You seek thought leadership through articles, speaking events, podcasts and beyond. You study products and apps to see how other Design teams solve similar problems. You freely share these insights with others and empower those around you.

Requirements:

  • A portfolio of work & success, demonstrating your passion for simple, intuitive and beautiful user-centered designs and the outcomes they’ve produced.
  • Mastery of remote collaboration tools including those in the modern Product Design stack (we use Figma)
  • Ability to balance multiple projects at once, while setting and meeting deadlines.
  • Rigorous attention to detail and consistency.
  • Familiarity working within and contributing to a dedicated design system
  • A basic understanding of front-end development and frameworks (HTML, CSS, responsive layouts, etc) in order to understand how these technologies can impact and be leveraged by design.

Benefits:

  • Competitive salary
  • Employee Incentive Stock Option Plan
  • Paid Parental, Family & Medical Leave
  • Unlimited Vacation
  • 401k
  • Professional Development Stipend
  • Wellness Stipend
  • Home Office Stipend
  • Tuition Reimbursement
  • Thrive After Five: in recognition of our long-tenured employees, Guru celebrates your five year anniversary with a $10,000 personal travel reimbursement
  • Remote perks
  • Generous medical benefits package
  • Guru-sponsored company & team events, no matter where you work

About Guru:

Guru is a dynamic, fast growing start-up based in Philadelphia and San Francisco. Our mission is to reinvent the way people connect with meaningful information at work. Guru’s knowledge management solution provides customer-facing teams access to expert-verified information where they work and when they need it most. We believe in cultivating a welcoming, inclusive culture that encourages personal growth through working hard and having fun.

Launched in September 2015, our vision is backed by an amazing group of investors including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, Thrive Capital and Accel. As we enter the next exciting stage of expansion, we’re searching for passionate individuals to join our rapidly growing team.

This is a full-time position that can be 100% Remote or based out of our Philadelphia or San Francisco offices. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US.

We are an equal opportunity employer and value diversity at our company. All are welcome here. At Guru, being inclusive is very important to us. We do not discriminate on the basis of race, age, ethnicity, religion, sexual orientation, gender identification, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent@getguru.com to request accommodation.

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Lead Clinical Data Manager

Lead Clinical Data Manager

Employer: Advanced Clinical

Overview

This is a work from home position that can be worked remotely from anywhere in the United States

The Lead Data Manager is responsible for the data management project oversight resulting in quality and accuracy of the database for a clinical study. The Lead is the primary data management contact for the project and may also coordinate the work across multiple projects for a client program.

Advanced Clinical is a global clinical development organization that provides CRO, FSP, Quality & Validation, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience for our clients. With global experience in over 50 countries, we are committed to improving all lives touched by clinical research. We understand the complex nature of the clinical research industry and approach each opportunity with compassion. Together, we answer the hopes of patients and healthcare professionals with industry-leading services in global life-sciences. As part of the Advanced Group family of companies, Advanced Clinical employees provide the support, structure, and professional background and experience for better clinical trials and research. They are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Clinical.

Responsibilities

  • Serve as primary point of contact for data management projects
  • Coordinate and ensure the accuracy and completeness of activities for data management assigned study team members
  • Present at study kick-off meetings, investigator meetings, client meetings, etc.
  • Author and maintain all project start-up documents; including, but not limited to: eCRFs, eCRF Completion Guidelines, Data Management Plan, Edit Check Specifications
  • Perform user acceptance testing for assigned projects
  • Create and maintain project timelines
  • Prepare data transfer agreements & coordinate the receipt of data transfers
  • Author all database lock documentation for assigned projects
  • Prepare all data cleaning and data status documentation; including, but not limited to: metric reports, custom reports, data review listings, reconciliation reports, clean patient tracker, etc.

Standard Operating Procedures (SOPs)

  • Strong understanding of departmental and company procedures; ability to guide others on procedures

Qualifications

  • Minimum of 2 years direct data management experience in pharmaceutical development or CRO environment
  • Bachelor’s Degree preferred. Work experience may be substituted for degree
  • Working knowledge of CDASH standards
  • Excellent oral and written communication skills, organizational skills, and attention to detail are required

Role Competencies

  • Development of more advanced skills and knowledge relevant to the function. Able to perform routine assignments with little supervision and participate in more complex assignments.
  • Maintains continuous, open and consistent communication with customers. Listen and ask questions to understand customer’s viewpoints.
  • Establishes effective relationships with customers to understand and meet their needs. Ensures customer service standards are met.
  • Questions currently accepted ways of doing things. Generates alternatives before settling on a solution.
  • Manages own time and workload effectively. Supports team through achieving project deliverables and objectives.

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Senior Server Engineer

Senior Server Engineer

Employer: Sonic Healthcare

Position Summary:

The Server Engineer is responsible for the design, implementation, maintenance, and support for large scale enterprise Microsoft and/or Apple devices including servers, computers, and mobile devices. The Server Engineer is expected to have a strong foundation of Windows Server 2019/2016/2012 or MacOS/iOS operating systems. Proficiency with VM infrastructure, Active Directory, DNS, Mobile Device Management, and/or Windows 10 should also be demonstrated. The Server Engineer must have strong technical, analytical and problem-solving abilities for management and administration of corporate environments. Day-to-day responsibilities include system administration and monitoring of systems, security, performance, backup/restore and configuration changes. The Server Engineer will troubleshoot incidents, determine root causes, and find/implement solutions for problems. They will assist with the implementation of new or additional technology to improve infrastructure service locally and remotely.

Essential Functions:

  • Installs, configures and maintains Windows Server 2019/2016/2012, Windows 10, Mac and iOS devices used in the SHUSA infrastructure.
  • Performs daily support of the Windows Server and Apple environment.
  • Uses common Windows system administration and AD tools to Support and troubleshoot Windows server applications and Mac applications/platforms developed in-house and externally.
  • Performs system backups and disaster recovery.
  • Builds Virtual Machines.
  • Thoroughly understands business needs and ensure comprehensive testing scenarios are documented.
  • Serves as the lead technical resource on complex systems projects.
  • Guides and trains less-experienced colleagues.
  • Models excellence in documentation of systems and solutions.
  • Tests and implements projects in accordance with written business and functional design documents and following established standards.
  • Delivers assignments within specified time frames, adhering to all established methodologies, standards and guidelines individually or as a member of a project team.
  • Reports, monitors and verifies system defects, as necessary. Ensures that defects in the products have been corrected and document results of testing.
  • Provides ownership and accountability for assigned testing, keeping supervisor aware of progress and risk.
  • Responds to after hour pages and participates in rotational on-call schedule.
  • Participates in process improvement projects.
  • Acts as second-in-command to Windows Server Manager in their absence.

Skills:

  • Confidence and experience in using the typical Windows and/or MAC software and management tools
  • Excellent written, oral, interpersonal, and presentational skills.
  • Possesses strong analytical and problem solving skills, including application and network-level troubleshooting ability.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Knowledge of Healthcare Information Technology
  • Ability to work independently or in teams and manage multiple assignments simultaneously
  • Familiarity with Microsoft products such as SQL, IIS, SharePoint and Exchange.
  • Experience with group policy objects on domain servers.
  • Strong understanding of various protocols and services including NFS, DHCP, DNS, IP, TCP, UDP, TFTP, NTP.
  • Ability to develop business relationships and communicate effectively with the developers, peers and supervisors.
  • Ability to use data and logic to quickly find solutions to difficult challenges.
  • Adheres to schedules and agendas and respects others’ time.
  • Adjusts effectively to new work demands, processes, structures and cultures.
  • Works well independently or in teams.
  • Able to manage multiple assignments simultaneously.

Education, Licensure, Certification / Job Qualifications:

  • Bachelor (4-year) degree with a technical major such as engineering or computer science, or demonstrated work experience.
  • VMware VCP or Microsoft MCSE Certification would be a plus.
  • Apple certifications would be a plus.

Scheduled Weekly Hours: 40

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Senior Manager of Marketing Process Design, Data and Analytics

Senior Manager of Marketing Process Design, Data and Analytics

Employer: CVS Health

Job Description:

The CVS Marketing Operations organization is responsible for building and sustaining enhanced capabilities that support efficient management and execution of the Enterprise Marketing portfolio. Marketing Operations drives operational excellence in execution by designing and monitoring processes, tools, data and analytics that optimize the way that the Enterprise Marketing organization works. We are enthusiastic change agents that build strategies and solutions to better enable agility and innovation, which leads to an enhanced ability to connect with people in innovative and motivating ways.

Process Design & Optimization is a key component to the Marketing Operations function. Reporting to the Director, Marketing Operations Process Design & Optimization, this individual will support and lead efforts to execute on the Enterprise Process Design and Optimization roadmap for the Retail Marketing organization with visibility and awareness to the overarching Enterprise Content Strategy.

This role will partner with Aetna and Caremark marketing operations to drive cross-functional process design & optimization as it relates to Operational Metrics, Reporting and Analytics. In addition, the candidate selected will work with process designers and various departments across the enterprise marketing organization to define, build, and maintain operational data intelligence solutions, including Adobe Workfront reports and dashboards, as well as Tableau reporting capabilities to turn insights into actionable strategies for improvement & optimization. If selected, you will combine critical thinking and change management expertise to design solutions and drive adoption of data driven decision making across the organization with a goal to generate efficiency, reduce cost, reduce cycle times and enable organizational goals and effectiveness.

Primary Responsibility:

  • Responsible for leading the Operational Metrics, Reporting & Analytics workstream for enterprise marketing, while partnering with Aetna and Caremark Marketing Operations to drive the overarching Enterprise Content Strategy
  • Partner with peers and leadership to define and execute on a strategy to bring operational metrics together with business outcomes i.e. calculate marketing campaign ROI to inform annual planning
  • Develop visualizations, reports, and dashboards using business intelligence tools (Adobe Workfront, Tableau, etc.)
  • Owner of Quarterly Business Reviews with CMOs and VPs bringing forth identified successes and opportunities for process improvement and optimization
  • Projects will include, but are not be limited to, developing reports dashboards to provide visibility to volume of Marketing Portfolio/Campaign work, resource capacity and utilization, quality metrics, and Colleague engagement to help inform strategies and improvements that promote Marketing business excellence across the organization.
  • Ensures continuity and adherence to process and Workfront adoption to produce a repeatable and reliable reporting structure to inform actionable insights for improvement and optimization
  • Provide support to process designers during post-launch periods for new/improved process rollouts ensuring processes are measured and monitored on an ongoing basis.
  • Partner with internal stakeholders to identify requirements, extract data, and create reports related to Marketing Portfolio Execution, Campaign ROI, Resource Management and Utilization, etc.
  • Influence the adoption of standard processes across the organization to support consistent, aligned, and accurate reporting and measurement
  • Deliver all associated Change Management, Training, and Communications deliverables per an established plan
  • Support the development and adherence to a methodology to define, train and implement process improvement, quality management, and change management best practices, utilizing lean and six sigma frameworks.
  • Establish a data and reporting governance structure for the retail marking organization.

This role can be based anywhere remotely in the U.S. or near one of our Corporate Offices.

Required Qualifications

  • 5+ years of related marketing experience

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

  • 7+ years of related marketing experience
  • Experience building reporting/dashboard in Adobe Workfront
  • Adobe Workfront System Administrator experience
  • Experience driving the integration of multiple data sources into dashboards and reporting (i.e. API connections, Fusion connections, etc.)
  • Working experience with data visualization tools, including the ability to build and maintain Tableau reporting and dashboards.
  • Experience partnering with peers and leaders to define reporting requirements
  • Knowledge and application of change management principles and techniques
  • Exceptional communication skills – both written and verbal
  • Proven ability to effectively partner with peers and influence leaders to drive change in a highly matrixed organization
  • Demonstrated ability to lead multiple complex projects from inception to completion
  • Ability to work in a fast-paced, fast-changing environment

Education

  • Bachelors degree required, preferably with a concentration in marketing or business

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Senior Technical Project Manager

Senior Technical Project Manager

Employer: ThinkHR

About Us

Every small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, taking the guesswork out of HR and compliance so that they’re always ready for whatever lies ahead.

Mineral brings together the best of two HR and compliance powerhouses: ThinkHR and Mammoth.

By combining certified HR experts with tech-enabled tools, Mineral takes the guesswork out of HR. Our innovative platform is a one-stop resource for small businesses, filled with everything they need to tackle even the trickiest workplace issues with confidence.

Humble brag alert: Mineral has been consistently recognized for our award-winning culture, and we’re especially proud of our 2020 Great places to Work certification. Simply put, Mineral is a place where people want to be, which could explain why we’ve also been ranked among the nation’s fastest-growing private companies.

As a company, Mineral is also made up of incredibly diverse, vibrant individuals, working together for the greater good. We’re here to help our clients build healthy, thriving organizations, and we’re looking for some like-minded people to help us do it.

The Sr. Technical Project Manager is organized, flexible, and detail oriented with a background in engineering along with technical projects such as product integrations, migrations, and implementations. They will manage multiple software implementations for partners, acting as a hybrid of project manager and technical/business consultant including tier 3 level of support. This person will be the primary technical contact between our partner’s engineering team and our internal engineering team.

You will:

  • Develop and maintaining a technology project plans, outlining a project’s tasks, milestone dates, status, and allocation of resources to stakeholders and other interested parties.
  • Clearly defining and quantifying each step of the project, as well as establishing concrete deadlines for each project milestone and deliverable
  • Assist internal and external resources in the coordination and maintenance of projects with partners.
  • Support customer integrations into the platform
  • Manage multiple software implementations, migrations, or integrations for partners
  • Lead project design sessions and provide guidance and best practices on configuration options and workflow design to meet partner needs
  • Identify areas of opportunity to improve on or create additional operational processes.
  • Develop and maintain technical project plans to drive healthy revenue growth in partnership with Account Managers
  • Lead the collection of key project metrics and health/progress indicators
  • Provide internal and external team members or leadership with consistent updates on projects in flight.
  • Prioritize work efforts based on contractual obligations and timeframes, organizational strategic plans, and resource availability.
  • Forecast project planning resource requirements
  • Perform other duties as assigned.

You have:

  • Preferred qualifications
    • 5+ years in a customer facing technical project management role
    • 5+ years in engineering in a SaaS business
    • In depth knowledge of APIs and SSO
    • Excellent written and verbal communication skills including effectively translating technical verbiage to non-technical users, communicating with end users and C Level executives, and communicating cross functionally
    • Demonstrated success solving problems proactively
    • Proficient with project management software such as JIRA, Basecamp, Trello, etc.
    • Bachelor’s degree (B. A.) from four-year college or university; or equivalent combination of education and experience
    • Experience with sales engineering, technical customer support or professional services a plus
    • Certifications such as PMP, CPM, Agile or Scrum

Benefits and Perks

  • Generous medical, dental, and vision insurance coverage
  • 401k + company match
  • Flexible PTO + Company Holidays
  • Corporate Bonus Program
  • Paid Family Leave
  • Other market competitive perks and benefits

Equal opportunities, accessibility for all

Mineral values diversity and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mineral are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

We’re also committed to providing reasonable accommodations for qualified applicants with disabilities in our job application and recruitment process. If you need assistance or an accommodation, don’t hesitate to reach out to us at careers@trustmineral.com

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