by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Transcom
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
Join our Transcom family as a Work At Home Agent!
- $16.00 Starting Pay
- Plus performance-based incentives each month, earning potential
- Pay increases with continuous learning and advancement to new tiers of support
- Benefits – Medical, Dental, Vision, 401(k)
- Paid Vacation Time
- Computer Equipment Provided
- 100% REMOTE – Work-at-Home
- Great Work/Life Balance while developing your career
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a CSR, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
- Position as a Transcom employee (not an independent contractor)
- Improved Work / Life balance with paid time off (PTO)
- Health Benefits for you and your family, including: medical, dental, vision
- 401(k) Investment options with employer match opportunities
- 100% work at home, including training
- Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 40 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
- Experience in a technical support role or troubleshooting technical issues preferred
- Previous call center and/or work from home experience preferred
*Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
- Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
- Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
- (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Minimum download speed 20 Mbps
- Minimum upload speed 3 Mbps
- Ping less than 100 ms
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
APPLY HERE
by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: ThoughtSpot
What makes ThoughtSpot a great place to work?
To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.
What is the job?
Solutions Architect
Our Solutions Architects (SA) are responsible for driving successful implementation projects for their assigned accounts and projects. The goal of the SA is to architect a successful solution that delivers on the benefits and value that are expected from the ThoughtSpot solution. The SA must be able to understand a client’s desired goals and business objectives, and then craft a solution that meets the client’s needs. The ideal candidate will thrive in a fast-paced, startup environment and enjoy collaborating with a team of colleagues who are all passionate about data and about driving success for our customers. The SA will work cross-functionally with our Engagement Managers (EM), Customer Success Managers (CSM), Sales, Sales Engineers (SE), Support, Delivery Partners, Product Management and Engineering.
What you’ll do:
- Serve as a trusted technical advisor to Client’s technical team
- Deliver successful end-to-end technical architecture to meet client’s business objectives and BI/Analytics requirements
- Design the ThoughtSpot solution for performance and scalability
- Advise client on data quality requirements for ThoughtSpot
- Create data model for BI/Analytics needs that will help the customer answer business questions for the identified use case
- Understand, document and design for client’s security requirements
- Design relevant ThoughtSpot artifacts (worksheets, searches and pinboards) that will help drive desired end-user experience
- Work with Engagement Manager to drive issue resolution
- Collaborate with Customer Success Manager to hand-off work product for user adoption
- Establish working relationships with the relevant client sponsors
- Train customer resources in ThoughtSpot administration
What you bring:
- Experience in consulting/solution delivery, with 5-10 years of designing, architect and leading technical implementations
- Required to have played the role of a consultant/architect
- Extensive experience in ability to understand client’s objectives and requirements (use case), translating it to technical design and solution to drive client’s business imperatives
- Solid experience working with Sales and Pre-sales teams to deliver client solutions
- Experience working with Product Management and Engineering teams to prioritize customer product requests/defects to deliver successful engagements
What will set you apart:
- Strong knowledge of data warehousing ecosystem (e.g. Data sources / ETL / Data warehouse / Data marts)
- Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
- Proven experience in delivering customer projects with products such as: Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerBI
- Familiarity with ETL tools (such as Informatica, SSIS, DataStage, Kettle, Matillion, Talend) and Python is a plus
- Hands on experience with SQL and Linux, Cloud and Cloud DW, Python and Javascript
- Strong knowledge and working experience of cloud data warehouse (CDW) technologies like Snowflake, Amazon Redshift, Google BigQuery and/or Azure Synapse.
- Working knowledge of Cloud platforms – AWS, GCP, Microsoft Azure
- Programming, scripting and experience working with API’s is a plus – Python, javascript etc.
- Prior consulting experience
- Bachelor’s degree
APPLY HERE
by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Recurrent Ventures
The Opportunity:
Recurrent Ventures is looking to hire an IT Manager to join our team and work cross-functionally in supporting our portfolio companies. The IT Manager will support the VP of Technology and the Tech integrations team to enable and implement org-wide initiatives and overall IT posture across the entire organization.
The Responsibilities:
- Work with VP of Technology and cross-org departments to manage and supervise the growing IT Department. Collaborate on setting initiatives and the culture of IT both as a valued internal department and an external asset/business partner.
- Assist with Integration/Migration of acquired brands and managing incoming assets.
- Manage the next hires for the IT department, as well as prepare training curriculums and internal training with the VP of Technology.
- Triage Tier 1-3 tickets, escalate when necessary.
- Assist in managing G Suite/Google Workspace, Slack, 1Password, Jira/Confluence, and other applications across the organization.
- Design and implement basic organizational information security policies such as 2FA/MFA
- Work with VP of Tech and Internal stakeholders to provide direction, guidance, and training company-wide on systems, onboarding, offboarding, daily operational tools and services
- Onboard new employees into our IT infrastructure and processes
- Ensure smooth delivery and operation of IT services by monitoring systems performance, and improving on both workflows and systems
- Create processes and standards for selection, implementation, and support of systems
- Troubleshoot hardware and software issues related to internal IT
- Facilitate integrations with engineering systems and platforms
The Qualifications:
- 3+ years of experience working in IT and IT Infrastructure
- MacOS experience required
- MDM technologies (ex. JAMF, Kanji and Apple Business Manager) experience required
- Experience implementing and managing G Suite, Slack, password manager, Atlassian products, CMS tools, Google Analytics and basics
- Experience with setup and advanced maintenance of G Suite, Antivirus systems like crowdstrike, falcon, current tech stack
The Person:
- Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
- AWS experience preferred, but not required
- Information security experience preferred, but not required.
The Benefits & Perks:
- Medical, dental, vision & life insurance
- Unlimited PTO
- Remote – work from anywhere!
- Offices in Miami, San Francisco, New York, San Diego
- Parental leave
- Matching 401k
- Equity package
Hiring & Equal Opportunity Statement
Recurrent Ventures provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, ethnicity, national origin, color, religion, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic or affiliation protected by federal, state or local laws.
With a number of our media brands reporting on the military, veterans’ affairs, and topics facing the active military community, we are very supportive of veterans’ activities and highly encourage this community to apply.
APPLY HERE
by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Bitfocus
About Bitfocus, Inc.:
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
This is a fully remote role at a fully remote organization.
Our Core Values:
- People First. Always.
- Live in the WOW
- Elevate our Mission
- Start with Yes
- Take Detours
- Practice Humility
- Paint with Numbers
- Speak the truth in kindness
- Grow Together
- Unite in Excellence
About Our Professional Services Team:
Our Professional Services team sets us apart from other software companies. A mission-driven team of analysts, communicators, strategists, and technologists, Professional Services tackles some of the most significant challenges facing communities and catalyzes their success with Clarity Human Services. With expertise in statistical, technical, and policy analysis, we collaborate with community leaders, share knowledge gained working with communities across the country, and take the lead on a variety of projects and initiatives to help our communities meet their goals around ending homelessness.
Success/Impact Statement:
Professional Services Senior Project Managers at Bitfocus are experienced professionals who are passionate about supporting their team of project managers to help communities use technology and data to move the needle on ending homelessness.
As a Senior Project Manager, You Will:
Supervise and Mentor
- Supervise a team of project managers, providing support, feedback, and mentoring to help them use and build their project management skills.
- Provide project leadership both within your team and across the department to ensure that all projects meet department and company standards.
- Model department and company values to set an example for junior staff
Lead and Support Internal and External Projects
- Work with customers and/or Bitfocus teams to define project requirements, scope, timelines, and objectives.
- Work with customer stakeholders to translate needs and business processes into Clarity functionality.
- Attend relevant stakeholder and community meetings to provide input and gain system knowledge.
- Complete and/or obtain resources to complete tasks outlined in project workplans.
- Track project progress and update relevant Bitfocus staff and/or customer stakeholders.
- Create comprehensive project documentation including requirements documents, SOWs, workplans, decision logs, configuration logs, etc.
Provide Subject Matter Expertise
- Advise customers on a variety of subjects including
- Federal and regional requirements for homelessness response systems
- Clarity Human Services functions and solutions
- Pros, cons, and other considerations for any given solution
- Industry trends and best practices
- Create internal and external documents summarizing workflows, solution comparisons, configuration options, etc.
- Develop presentation content such as software demonstrations, training, and progress reports to project leadership, and present in front of remote and in-person audiences.
Develop Strategies and Manage Operations
- Support department Director in carrying out company vision for Professional Services department
- Work with Director to continue to build and refine department and project management infrastructure
- Actively participate in conversations around department strategy, planning, and capacity building
You Will Love This Position If:
- You seek and are inspired by new ideas and new ways of thinking.
- You never let your ego get in the way.
- People always tell you you’re a good listener.
- You’re ready to “pivot” like you’re a professional dancer.
- You’re obsessed with understanding the big picture.
- Gantt charts and process diagrams soothe your soul.
- “Bringing order to chaos†is your personal slogan.
- You love helping team members reach their maximum potential
Required Experience That Drives Success In This Role:
- Project management experience, including:
- Creating and managing project schedules and work plans
- Tracking project progress and identifying areas for improvement, making adjustments as needed
- Coordinating stakeholder communication around project milestones and timelines, providing consistent updates on progress, as well as any adjustments
- Assigning tasks to other team members as needed, and communicating expected deliverables
- Coordinating with other departments for effective use of resources
- Experience managing complex projects including large scale projects, projects that are politically sensitive, projects involving multiple stakeholder groups, and other projects with challenging dynamics
- Subject matter expertise in one or more of the following domains:
- Coordinated Entry
- HMIS
- HUD and/or Federal Partner Requirements
- HUD and/or Federal Partner Reporting
- Continuum of Care Roles and Responsibilities
- New Customer Software Implementation
- Data Quality Improvement
- Data Analysis
- Experience supervising and motivating teams of people
- Enthusiasm for technology and learning new software applications and database products
- Ability to quickly build advanced knowledge of Clarity Human Services, HMIS System Administration, and related subjects
- Ability to work both independently and within a team environment
- Innovative thinking to identify best practices when approaching problems and resolving conflicts
- Ability to create thoughtful structure in ambiguous situations and implement effective processes
- Excellent organizational, time management, people management and influencing skills
- Ability to work effectively with civic and other community leaders, social service agency staff, and a variety of other stakeholders
- Emotional intelligence: ability to “read the room,†recognize and de-escalate customer frustrations, and recognize and manage your own emotions
- Strong analytical abilities with working knowledge of descriptive statistics and (basic) analytics tools
- A background in HMIS, the homeless services Continuum of Care, and/or the human services system
What Makes You Stand Out:
- Excellent business/proposal writing skills
- Significant coordinated entry knowledge and experience
- Sophisticated project management experience with large, politically sensitive projects
- Proven experience successfully and diplomatically working with stakeholders who do not share your goals
- Proven experience inspiring teams toward excellence
- Driven, self-motivated, and enthusiastic
- Experience using Clarity Human Services or another HMIS software, especially as a system administrator
How Bitfocus Will Support You:
- Robust onboarding and training support
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
- Medical, dental, vision insurance
- Medical insurance covered at 100% for employees
- 401K Retirement Plan
- 12 weeks of fully paid parental leave
- Paid time off
- Paid volunteer time off
- Bitfocus primarily uses Apple computers; all new employees receive either an iMac or MacBook Pro to use in their role at Bitfocus
- Opportunities for professional growth and development
APPLY HERE
by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Advanced Clinical
Overview
This is a work from home position that can be worked remotely from anywhere in the United States
The Lead Data Manager is responsible for the data management project oversight resulting in quality and accuracy of the database for a clinical study. The Lead is the primary data management contact for the project and may also coordinate the work across multiple projects for a client program.
Advanced Clinical is a global clinical development organization that provides CRO, FSP, Quality & Validation, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience for our clients. With global experience in over 50 countries, we are committed to improving all lives touched by clinical research. We understand the complex nature of the clinical research industry and approach each opportunity with compassion. Together, we answer the hopes of patients and healthcare professionals with industry-leading services in global life-sciences. As part of the Advanced Group family of companies, Advanced Clinical employees provide the support, structure, and professional background and experience for better clinical trials and research. They are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Clinical.
Responsibilities
- Serve as primary point of contact for data management projects
- Coordinate and ensure the accuracy and completeness of activities for data management assigned study team members
- Present at study kick-off meetings, investigator meetings, client meetings, etc.
- Author and maintain all project start-up documents; including, but not limited to: eCRFs, eCRF Completion Guidelines, Data Management Plan, Edit Check Specifications
- Perform user acceptance testing for assigned projects
- Create and maintain project timelines
- Prepare data transfer agreements & coordinate the receipt of data transfers
- Author all database lock documentation for assigned projects
- Prepare all data cleaning and data status documentation; including, but not limited to: metric reports, custom reports, data review listings, reconciliation reports, clean patient tracker, etc.
Standard Operating Procedures (SOPs)
- Strong understanding of departmental and company procedures; ability to guide others on procedures
Qualifications
- Minimum of 2 years direct data management experience in pharmaceutical development or CRO environment
- Bachelor’s Degree preferred. Work experience may be substituted for degree
- Working knowledge of CDASH standards
- Excellent oral and written communication skills, organizational skills, and attention to detail are required
Role Competencies
- Development of more advanced skills and knowledge relevant to the function. Able to perform routine assignments with little supervision and participate in more complex assignments.
- Maintains continuous, open and consistent communication with customers. Listen and ask questions to understand customer’s viewpoints.
- Establishes effective relationships with customers to understand and meet their needs. Ensures customer service standards are met.
- Questions currently accepted ways of doing things. Generates alternatives before settling on a solution.
- Manages own time and workload effectively. Supports team through achieving project deliverables and objectives.
APPLY HERE
