by Ronald Barron | Apr 12, 2022 | Uncategorized
Employer: PerfectServe
PerfectServe provides healthcare’s only comprehensive and secure communications and collaboration platform. The company’s flagship solution unites physicians, nurses and other care team members across the healthcare continuum and facilities timely interaction between them.
With Dynamic Intelligent Routing®, PerfectServe automatically identifies and provides immediate access to the right care team member, enabling effective population health management through communication-driven workflows.
More than 100,000 clinicians in organizations such as Advocate Healthcare, Ascension Health, Covenant Medical Group, Memorial Hermann, Memorial Care Health System, Orlando Health, St Joseph Health and WellStar Health System rely on PerfectServe to help them speed time to treatment, promote physician alignment, enhance the consult process, increase transition efficiency, provide nurses more time for direct patient care and reduce HIPAA compliance risk.
Position Overview:
Our growing team is seeking customer service professionals who enjoy helping, troubleshooting, and training our clients. If you are looking for an opportunity to advance a career in customer service this is a chance for you to get in on the ground floor. This industry is exploding and it’s our goal to help you to become a rock star! Support Center Specialists are an extremely important role while assisting our clients. This position demonstrates that PerfectServe genuinely cares about its clients and makes their requests easy.
Candidates who are selected to join this team will be provided successful extensive training and career development.
Key Responsibilities:
- Consistently exceed client expectations
- Field incoming client communications via phone, email and chat
- Train clients to manage their applications via PerfectServe web, phone and mobile interfaces
- Apply an expert understanding of PerfectServe’s technology to meet the communication workflow needs of our clients
- Troubleshoot problems to determine root causes and implement solutions
- Address clients’ complaints to provide best possible solution
- Implement all solutions with the highest level of quality to ensure safe, efficient, and effective clinical communications
Essential Qualifications:
- Associate degree or 1-2+ years of relevant experience
Beneficial Qualifications:
- Bachelor’s degree
- Experience with healthcare technology
- Experience in a process improvement role
- Experience in a contact center or professional services environment
Environment, Physical & Other Requirements:
This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.
While performing the duties of this job, the employee must be able to sit for extended periods of time(position is primarily sedentary),must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions.
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by Ronald Barron | Apr 12, 2022 | Uncategorized
Employer: Advanced Clinical
Overview
This is a work from home position that can be worked remotely from anywhere in the United States
The Lead Data Manager is responsible for the data management project oversight resulting in quality and accuracy of the database for a clinical study. The Lead is the primary data management contact for the project and may also coordinate the work across multiple projects for a client program.
Advanced Clinical is a global clinical development organization that provides CRO, FSP, Quality & Validation, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience for our clients. With global experience in over 50 countries, we are committed to improving all lives touched by clinical research. We understand the complex nature of the clinical research industry and approach each opportunity with compassion. Together, we answer the hopes of patients and healthcare professionals with industry-leading services in global life-sciences. As part of the Advanced Group family of companies, Advanced Clinical employees provide the support, structure, and professional background and experience for better clinical trials and research. They are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Clinical.
Responsibilities
- Serve as primary point of contact for data management projects
- Coordinate and ensure the accuracy and completeness of activities for data management assigned study team members
- Present at study kick-off meetings, investigator meetings, client meetings, etc.
- Author and maintain all project start-up documents; including, but not limited to: eCRFs, eCRF Completion Guidelines, Data Management Plan, Edit Check Specifications
- Perform user acceptance testing for assigned projects
- Create and maintain project timelines
- Prepare data transfer agreements & coordinate the receipt of data transfers
- Author all database lock documentation for assigned projects
- Prepare all data cleaning and data status documentation; including, but not limited to: metric reports, custom reports, data review listings, reconciliation reports, clean patient tracker, etc.
Standard Operating Procedures (SOPs)
- Strong understanding of departmental and company procedures; ability to guide others on procedures
Qualifications
- Minimum of 2 years direct data management experience in pharmaceutical development or CRO environment
- Bachelor’s Degree preferred. Work experience may be substituted for degree
- Working knowledge of CDASH standards
- Excellent oral and written communication skills, organizational skills, and attention to detail are required
Role Competencies
- Development of more advanced skills and knowledge relevant to the function. Able to perform routine assignments with little supervision and participate in more complex assignments.
- Maintains continuous, open and consistent communication with customers. Listen and ask questions to understand customer’s viewpoints.
- Establishes effective relationships with customers to understand and meet their needs. Ensures customer service standards are met.
- Questions currently accepted ways of doing things. Generates alternatives before settling on a solution.
- Manages own time and workload effectively. Supports team through achieving project deliverables and objectives.
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by Ronald Barron | Apr 12, 2022 | Uncategorized
Employer: Sonic Healthcare
Position Summary:
The Server Engineer is responsible for the design, implementation, maintenance, and support for large scale enterprise Microsoft and/or Apple devices including servers, computers, and mobile devices. The Server Engineer is expected to have a strong foundation of Windows Server 2019/2016/2012 or MacOS/iOS operating systems. Proficiency with VM infrastructure, Active Directory, DNS, Mobile Device Management, and/or Windows 10 should also be demonstrated. The Server Engineer must have strong technical, analytical and problem-solving abilities for management and administration of corporate environments. Day-to-day responsibilities include system administration and monitoring of systems, security, performance, backup/restore and configuration changes. The Server Engineer will troubleshoot incidents, determine root causes, and find/implement solutions for problems. They will assist with the implementation of new or additional technology to improve infrastructure service locally and remotely.
Essential Functions:
- Installs, configures and maintains Windows Server 2019/2016/2012, Windows 10, Mac and iOS devices used in the SHUSA infrastructure.
- Performs daily support of the Windows Server and Apple environment.
- Uses common Windows system administration and AD tools to Support and troubleshoot Windows server applications and Mac applications/platforms developed in-house and externally.
- Performs system backups and disaster recovery.
- Builds Virtual Machines.
- Thoroughly understands business needs and ensure comprehensive testing scenarios are documented.
- Serves as the lead technical resource on complex systems projects.
- Guides and trains less-experienced colleagues.
- Models excellence in documentation of systems and solutions.
- Tests and implements projects in accordance with written business and functional design documents and following established standards.
- Delivers assignments within specified time frames, adhering to all established methodologies, standards and guidelines individually or as a member of a project team.
- Reports, monitors and verifies system defects, as necessary. Ensures that defects in the products have been corrected and document results of testing.
- Provides ownership and accountability for assigned testing, keeping supervisor aware of progress and risk.
- Responds to after hour pages and participates in rotational on-call schedule.
- Participates in process improvement projects.
- Acts as second-in-command to Windows Server Manager in their absence.
Skills:
- Confidence and experience in using the typical Windows and/or MAC software and management tools
- Excellent written, oral, interpersonal, and presentational skills.
- Possesses strong analytical and problem solving skills, including application and network-level troubleshooting ability.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knowledge of Healthcare Information Technology
- Ability to work independently or in teams and manage multiple assignments simultaneously
- Familiarity with Microsoft products such as SQL, IIS, SharePoint and Exchange.
- Experience with group policy objects on domain servers.
- Strong understanding of various protocols and services including NFS, DHCP, DNS, IP, TCP, UDP, TFTP, NTP.
- Ability to develop business relationships and communicate effectively with the developers, peers and supervisors.
- Ability to use data and logic to quickly find solutions to difficult challenges.
- Adheres to schedules and agendas and respects others’ time.
- Adjusts effectively to new work demands, processes, structures and cultures.
- Works well independently or in teams.
- Able to manage multiple assignments simultaneously.
Education, Licensure, Certification / Job Qualifications:
- Bachelor (4-year) degree with a technical major such as engineering or computer science, or demonstrated work experience.
- VMware VCP or Microsoft MCSE Certification would be a plus.
- Apple certifications would be a plus.
Scheduled Weekly Hours: 40
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by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Amazon
Job summary
Come help us imagine and create innovative products for Amazon’s Associates, managers, and leaders to support the evolution of People eXperience and Technology (PxT) Solutions. The PxT Solutions team is a two time winner for the Jeff Bezos “Just Do It” award, and is looking for a UX Researcher to help the team continue on the path of strategic innovation ensuring we’re building the best capabilities for our users.
As a UX Researcher within PxT Solutions you’ll be responsible for driving and executing research strategy directly and influencing design and product decisions. You will work closely with the UX designer, product managers, engineers, and BI analysts to understand the needs of candidates, employees and managers across Amazon’s Consumer business, worldwide.
You will craft and conduct UX research studies and you will dive deep into data to bring forward new insights that drive product innovation. To build a research-led organization, you will also empower the broader UX and product teams with guidance and tools for self-service research to contribute to your research strategy. You must be customer obsessed, creative, innovative and think differently – we do not want the status quo! You’ll need to be responsive, flexible, and able to deal with ambiguity within an open and collaborative peer environment.
You will advocate for our customers and evangelize your findings to senior leaders, stakeholders, and team members. Your most important mission is to ensure that we’re doing what’s right for Amazon employees.
Key job responsibilities
- Own the end-to-end research process, inform and execute against UX research roadmaps for core product experiences
- Identify the best method or mix of methods to address research questions, with consideration for timeline and resources
- Perform data analysis to determine key findings and recommendations
- Able to quickly turn around high-quality research and insightful reports
- Translate user insights into impactful product related and strategic recommendations
- A clear passion for making a positive impact on customers’ lives through your work
- Excellent moderation and research interview skills to conduct research
A day in the life
This UX Researcher will be working with design, and product partners closely on day-to-day basis. This researcher will be deeply involved in the UX design process to identify improvement opportunities as the go-to person for user needs. They will initiate research before asked, spend most of the time on researching planning, conducting the studies and synthesizing the insights independently. This researcher will evangelize research best practices and user-centric culture to empower product managers in cross-functional teams. More importantly, every work day is full of fun, engagement and building world class capabilities for our employees.
About the team
Are you a dynamic individual, passionate about improving employee experience? Do you lie awake at night coming up with great ideas wishing you had a team that champions innovation? Do you like the idea of impacting a worldwide workforce to turn Amazon into Earth’s best employer? If so, then Amazon’s People Experience and Technology Solutions (PxT Solutions) team could be a perfect fit for you! Amazon has one of the largest and most complex workforces and the PxT Solutions team obsess over employees by inventing on their behalf for solutions that truly matter. We don’t make decisions without listening – we capture real-anecdotes, walk the floor to uncover business problems and opportunities, gather customer feedback, iterate to improve, over and over. We’re nimble, creative and always thinking beyond the status quo – that’s why we’ve won the Jeff Bezos Award, TWICE!
BASIC QUALIFICATIONS
- 3+ years of user research experience.
- BS in Human Centered Design & Engineering (HCDE), Human Factors, Cognitive Psychology, or a related field.
- End-to-end experience with all aspects of research (study design, HR, moderation, analysis, reporting).
PREFERRED QUALIFICATIONS
- Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis
- A strong portfolio demonstrating past work experience and deliverables (e.g.: white papers, case studies, study design documents, reports)
- The ability to understand, analyze, and interpret complex data
- Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Strong grasp of quantitative data analysis and statistics
- Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result
- Experience with continuous delivery and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment
- Knowledge of UX research, agile UX, and user-centered design
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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by Ronald Barron | Apr 11, 2022 | Uncategorized
Employer: Amazon
Job summary
Are you interested in shaping the future of live sports broadcasting? Do you want to define the next generation of how Amazon customers are watching live sports and develop world class support?
If so, you might be the right person for the Support Engineer (SE) role on the Prime Video Live Events team, supporting new sports leagues and other live broadcast events to Prime Video customers around the world.
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one placeWe offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports eventsWe also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video StorePrime Video is a fast-paced, growth business – available in over 240 countries and territories worldwideThe team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
Key job responsibilities
- Monitoring service health dashboard and respond to system anomalies for mitigation utilizing
- Incident Management Facilitation and Response to help drive service degradations and outages to full recovery
- Track, investigate, and resolve support contacts with varying levels of complexity and customer impact
- Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
- Act as an escalation point for the most complex and in-depth issues that potentially span multiple organizations while working independently
- Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution
- Develop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environments
- Use use sound judgement to manage and prioritize issues based on multiple factors including customer impact
- Act as a role model to other support engineers, leading discussions, proactively solving issues and identifying and removing blockers for the entire team
- Develop and document processes and training material to for standardization and knowledge sharing
- Own a small program to scope in support opportunities into TOS
- Ability to script to enable standardization and automation of manual tasks
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science or related field.
- 2+ years overall technical support experience, ticket creation, and escalation
- Proven ability to troubleshoot and identify the root cause of issues
- Experience developing and executing scripts for automation
- Clear and concise written communication skills, and experience writing process and training documentation and technical papers
PREFERRED QUALIFICATIONS
- Experience in a technical customer support role
- 3+ years of technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting
- Experience writing and executing standard operating procedures and runbooks
- Experience working in live sports or other streaming media services
- Knowledge of streaming video technologies
- Foundational knowledge of AWS technologies and networking concepts
- Experience as a Program or Project Manager
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit
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