Design Program Mgr, Amazon Music Creative Studio

by Ronald Barron | Jun 20, 2022 | Uncategorized

DESCRIPTION

Job summary
Are you excited about delivering on campaign level creative initiatives with captivating content? Are you driven by helping build project management pipelines to streamline workstreams and unlock efficiencies? Do you want to grow your skills of enabling and improving process alongside a global team of content creators and design experts? If so, the Amazon Music Creative Studio Program Management team is looking for a talented, passionate, Design Program Manager with a track record of delivery, ownership and process improvement that is excited to help us operationalize studio processes and production pipelines across a variety of work streams. You will help champion how the Amazon Music brand and creative experience best drives its key messages, ideas, and relationships with customers across different geographies and musical cultures.

A day in the life
We’re growing quickly and hiring the best; this is day one. This Design Program Manager will support the creative teams focused within areas of Content and Programming, Growth Marketing, and the Music Industry spaces. The role requires the need to be adept at both managing several campaigns simultaneously and building mechanisms, connecting global stakeholders on varying creative outputs, understanding intricacies of asset requirements, while also creating and maintaining mechanisms to remove the roadblocks to deliver content – including images, video, audio and motion. In order to build these mechanisms, they will work across global internal partners and external vendor resources, leveraging both process and technology to achieve our goals. The opportunity is to land all the briefs in the best way for each of our unique global music customers. Your key job responsibilities will include, but are not limited to:

• Lead and coordinate design/implementation efforts to develop optimal solutions to support the global creative studio across creative, marketing, product, industry and programming verticals
• Improve the briefing process – collect business and systems requirements from internal customers, write project plans, and drive project schedules
• Define streamlined processes upstream, drive best practices, and develop end-to-end workflows for global content alongside global marketing partners, customer strategy owners, and content infrastructure teams
• Clearly communicate roadmaps, progress, risks and change control to internal cross-functional and remote project teams
• Earn trust with marketing partners within the space, collaborating on overall process and potential improvements
• Manage event projects end-to-end, working closely with agency PMs, internal business partners, external vendors, global stakeholders and varying teams within Amazon
• Write, edit, review and maintain wikis and process documentation

This role may be based virtually within the United States. Preference for the East Coast.

About the team
The Design Program Management team is embedded within Creative Studio, striving and focusing on creative operational excellence across all business verticals within the org. The DPM team establishes the end-to-end workflow and SOPs for creative collaboration with all marketing, product and partnering design teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. We partner with our creative counterparts on the Studio and Brand team with the primary objective to enable the creation of bar-raising design for org-wide global campaigns and launches.

Work/Life Harmony
Our team is focused on balancing life with our work, and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale. While there may be an opportunity to work from an office (location dependent), working remotely is supported, and often times encouraged. Work hours are flexible and typically self-defined.

Mentorship & Career Growth
One of the most exciting aspects of being on the Amazon Music Creative Team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborative
environment means you’ll be working alongside music industry, product design, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market.

About Amazon Music

Amazon Music re-imagines music listening by enabling customers to unlock millions of songs and thousands of curated playlists and stations with their voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and Android mobile devices, PC, Mac, Echo, and Alexa-enabled devices including Fire TV and more. With Amazon Music, Prime members have access to ad-free listening of 2 million songs at no additional cost to their membership. Listeners can also enjoy the premium subscription service, Amazon Music Unlimited, which provides access to more than 90 million songs and the latest new releases. Amazon Music Unlimited customers also now have access to the highest-quality listening experience available, with more than 90 million songs available in High Definition (HD), more than 7 million songs in Ultra HD, and a growing catalog of spatial audio. Customers also have free access to an ad-supported selection of top playlists and stations on Amazon Music. All
Amazon Music tiers now offer a wide selection of podcasts at no additional cost, and live streaming in partnership with Twitch. Engaging with music and culture has never been more natural, simple, and fun.
For more information, visit amazonmusic.com or download the Amazon Music app.

BASIC QUALIFICATIONS

• Self-starter that can operate efficiently within ambiguous situations and complexity
• 2+ years of experience as a producer, program manager or similar role with interactive/ad agencies, design studios, production or Internet companies
• A degree in program management or equivalent experience
• Demonstrated experience with in-house or third-party project management and/or ticketing systems
• Strong problem solving, issue-resolution, ability to work in a tight deadline-driven work environment, attention to detail, and ability to work on different projects simultaneously
• Demonstrated ability to communicate and collaborate with multi-disciplinary teams

PREFERRED QUALIFICATIONS

• Proven ability to work cross-team and synthesize feedback and input from creative stakeholders
• Basic knowledge of creative desktop design tools
• Demonstrated competency in cross-cultural communication and program building

The pay range for this position in Colorado is $120,500 – $163,000 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

APPLY HERE

Portfolio Planning Business Analyst

by Ronald Barron | Jun 20, 2022 | Uncategorized

Job Description

*This position is located in Columbus, Ohio but may be eligible for remote home based as long as selected candidate is within AEP’s current operating territory (WV, VA, TN, AR, KY, TX, OH, IN, MI, OK, LA)*


Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP’s technology standards, architectures and best practices.  Independently performs advanced business and project analysis for any sized project.

ESSENTIAL JOB FUNCTIONS are listed below:

Responsibilities include the following for any sized projects or initiatives:

• Develop strong partnerships with business and provide proactive thought leadership in the ideation of technology services and solutions 
• Assist in business case evaluations and value statements 
• Work with business units and technology teams to develop project proposals and project initiation materials (including class estimates) 
• Supports consulting on technology standards for implementation of business solutions/efficiencies efforts 
• Works with BU stakeholders to define, analyze, design and document business processes 
• Work across all areas of the organization to build portfolio planning processes 
• Ensure alignment of investment plans with overall financial and resource capacity 
• Understand, communicate, and manage (directly and indirectly) all technology projects impacting the portfolio 
• Understand, communicate, and manage the health of the solutions (Health of the Portfolio) 
• Support the Portfolio Leader in portfolio management planning activities: 
  • Manage project/program costs 
  • Monthly forecasting and other forecasting exercises 
  • O&M reductions 
  • Overall department budget processes 
• Collaborate with stakeholders to lead and influence the delivery solutions and services with high quality, efficiency, and agility 
• Able to organize analysis to understand stakeholder needs and create business case and project scope 
• Analyze portfolio performance, and drives changes in investment mix to achieve goals 
• Plan and monitor expenditures to meet organizational objectives and compliance 
• Provide training and mentorship for peer planning analysts within department/organization 
• Able to organize analysis to understand stakeholder needs and create business case and project scope.
• Demonstrates breadth and depth of business analysis techniques and tools for use case modeling, data modeling, and process mapping.
• Demonstrates ability to learn new domain by advocating and collaborating with business and technical teams utilizing extensive experience in methodologies
• Demonstrates advanced facilitation skills and process improvement skills.
• Creates analysis work plans and estimates of analysis activities
• Conducts workshops for requirements elicitation, creates documentation, establishes business capabilities, and ensures asset organization and refinement.
• Proves technical aptitude utilizing querying tools and understanding relational databases.
• Ability to provide feedback on internal database designs and identify data issues and resolutions
• Able to understand and apply technology solutions by translating business requirements into conceptual, logical, and physical data models, and basic system configuration
• Mentor business analysts within department/division.
• Provide a specialized level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
• Plan and monitor expenditures to meet organizational objectives and compliance 
• Monitor and manage assets and resources from a financial perspective.
• Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for a large business unit or major corporate initiative – from defining and targeting the investment mix, to planning the portfolio structure and packaging, to creating and communicating the portfolio plan and implement actionable items to achieve results.
• Plays a key role in the strategic planning process for the IT organization, acting as a lead advisor to the CIO, CFO, other senior business leaders, the IT leadership council, and governance committees.
• Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities and advises other Portfolio Managers.
• Directs the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
• Analyzes portfolio performance, and drives changes in investment mix to achieve goals.
• Proactively identifies opportunities to improve the strategic position to lower cost of ownership and provide a competitive advantage to the business.  
• May provide training and mentoring, as well as work direction, to others on the team.

Job Type

Full-Time

Relocation

No

Minimum Requirements

BASIC QUALIFICATIONS

Tech Business Analyst Sr.:

Education:

• Bachelor’s degree in computer science, information systems, business or related field of study;
• Or Associate’s degree in computer science or related field of study with 2 years of relevant work experience;

Job Description

*This position is located in Columbus, Ohio but may be eligible for remote home based as long as selected candidate is within AEP’s current operating territory (WV, VA, TN, AR, KY, TX, OH, IN, MI, OK, LA)*


Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP’s technology standards, architectures and best practices.  Independently performs advanced business and project analysis for any sized project.

ESSENTIAL JOB FUNCTIONS are listed below:

Responsibilities include the following for any sized projects or initiatives:

• Develop strong partnerships with business and provide proactive thought leadership in the ideation of technology services and solutions 
• Assist in business case evaluations and value statements 
• Work with business units and technology teams to develop project proposals and project initiation materials (including class estimates) 
• Supports consulting on technology standards for implementation of business solutions/efficiencies efforts 
• Works with BU stakeholders to define, analyze, design and document business processes 
• Work across all areas of the organization to build portfolio planning processes 
• Ensure alignment of investment plans with overall financial and resource capacity 
• Understand, communicate, and manage (directly and indirectly) all technology projects impacting the portfolio 
• Understand, communicate, and manage the health of the solutions (Health of the Portfolio) 
• Support the Portfolio Leader in portfolio management planning activities: 
  • Manage project/program costs 
  • Monthly forecasting and other forecasting exercises 
  • O&M reductions 
  • Overall department budget processes 
• Collaborate with stakeholders to lead and influence the delivery solutions and services with high quality, efficiency, and agility 
• Able to organize analysis to understand stakeholder needs and create business case and project scope 
• Analyze portfolio performance, and drives changes in investment mix to achieve goals 
• Plan and monitor expenditures to meet organizational objectives and compliance 
• Provide training and mentorship for peer planning analysts within department/organization 
• Able to organize analysis to understand stakeholder needs and create business case and project scope.
• Demonstrates breadth and depth of business analysis techniques and tools for use case modeling, data modeling, and process mapping.
• Demonstrates ability to learn new domain by advocating and collaborating with business and technical teams utilizing extensive experience in methodologies
• Demonstrates advanced facilitation skills and process improvement skills.
• Creates analysis work plans and estimates of analysis activities
• Conducts workshops for requirements elicitation, creates documentation, establishes business capabilities, and ensures asset organization and refinement.
• Proves technical aptitude utilizing querying tools and understanding relational databases.
• Ability to provide feedback on internal database designs and identify data issues and resolutions
• Able to understand and apply technology solutions by translating business requirements into conceptual, logical, and physical data models, and basic system configuration
• Mentor business analysts within department/division.
• Provide a specialized level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
• Plan and monitor expenditures to meet organizational objectives and compliance 
• Monitor and manage assets and resources from a financial perspective.
• Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for a large business unit or major corporate initiative – from defining and targeting the investment mix, to planning the portfolio structure and packaging, to creating and communicating the portfolio plan and implement actionable items to achieve results.
• Plays a key role in the strategic planning process for the IT organization, acting as a lead advisor to the CIO, CFO, other senior business leaders, the IT leadership council, and governance committees.
• Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities and advises other Portfolio Managers.
• Directs the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
• Analyzes portfolio performance, and drives changes in investment mix to achieve goals.
• Proactively identifies opportunities to improve the strategic position to lower cost of ownership and provide a competitive advantage to the business.  
• May provide training and mentoring, as well as work direction, to others on the team.

Job Type

Full-Time

Relocation

No

Minimum Requirements

BASIC QUALIFICATIONS

Tech Business Analyst Sr.:

Education:

• Bachelor’s degree in computer science, information systems, business or related field of study;
• Or Associate’s degree in computer science or related field of study with 2 years of relevant work experience;
• Or High school diploma/GED with 4 years of relevant work experience.

Experience:

• In addition to any experience required above, 5 years of relevant work experience is required.

Tech Business Analyst Prin.:

Education:

• Bachelor’s degree in computer science, information systems,  business or related field of study;
• Or Associate’s degree in computer science or related field of study with 2 years of relevant work experience;
• Or High school diploma/GED with 4 years of relevant work experience.

Experience:

• In addition to any experience required above, 7 years of relevant work experience is required.

OTHER REQUIREMENTS

• 3+ years experience with AEP internal processes (financial management, forecasting, CITO governance, ServiceNow, CI approvals, Work order management, etc.)
• Resource capacity management
• Prioritization frameworks
• Value realization monitoring
• Strong Communication Skills

• Or High school diploma/GED with 4 years of relevant work experience.

Experience:

• In addition to any experience required above, 5 years of relevant work experience is required.

Tech Business Analyst Prin.:

Education:

• Bachelor’s degree in computer science, information systems,  business or related field of study;
• Or Associate’s degree in computer science or related field of study with 2 years of relevant work experience;
• Or High school diploma/GED with 4 years of relevant work experience.

Experience:

• In addition to any experience required above, 7 years of relevant work experience is required.

OTHER REQUIREMENTS

• 3+ years experience with AEP internal processes (financial management, forecasting, CITO governance, ServiceNow, CI approvals, Work order management, etc.)
• Resource capacity management
• Prioritization frameworks
• Value realization monitoring
• Strong Communication Skills

APPLY HERE

Product Support Specialist Tier 2, Full-Time

by Ronald Barron | Jun 20, 2022 | Uncategorized

Description

Position at Imagine Learning

Great Purpose. Great People.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We serve more than 10 million students and partner with more than 7,500 school districts nationwide.

Envision Your Experience

The Product Support Specialist – Tier 2 is expected to do everything that a Tier 1 Specialist does at a high proficiency, as well as handling several other responsibilities including but not limited to taking on escalated and high priority calls/chats/tickets, performing advanced troubleshooting on high-level issues, assist with training and monitoring of Tier 1 Specialists, and occasionally working miscellaneous projects/tasks to improve the team’s workflows and processes.

• Take escalations from Tier 1 Specialists and provide advanced troubleshooting
• Maintain a professional and polite attitude throughout all communications, including the use of proper grammar, punctuation, and spelling.
• Be proficient in soothing upset customers
• Provide an enhanced level of support to the Tier 1 Specialists.
• Continue training to maintain a high level of product knowledge to better serve our clients.
• Ability to take initiative and manage high profile projects & escalations.
• Display a high level of confidence.
• Remain aware of Service Level Agreements and response times on all ticket types.
• Take appropriate steps to bring open support cases to resolution in a timely manner.
• Closely communicate with Exit Queue and Product Support Leadership to ensure a continuous knowledge of existing known issues.
• Perform call monitoring and QA assistance as requested.
• Other duties as required.

This is a regular, full-time position, based out of your home office in: Scottsdale, AZ, Provo, UT and/or Austin, TX.

Imagine Learning offers competitive total compensation, including incentive opportunities for all regular employees.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree in a technology related field; or high school diploma with a one-year certificate from college or technical school; or 2 years of related experience and/or training; or an acceptable combination of education and experience.
• Excellent communication, interpersonal, and organizational skills with a high level of professionalism.
• Ability to diffuse and resolve difficult client contacts using tact and empathy.
• Proficiency in some Imagine Learning product lines, including but not limited to Edgenuity, Odyssey ware, Pathblazer, MyPath, Galileo, Language & Literacy, Math, and SIS with Genius.
• Understanding of processes including but not limited to nightly imports, LDAP & SAML, SSO (LTi, Clever, Classlink).
• Ability to resolve tickets that require a high level of technical understanding.
• Experience with media appliances.
• Willingness and ability to work flexible hours.
• To help ensure the safety of our valued employees, customers, and other business associates, Imagine Learning encourages employees to be fully COVID-19 vaccinated. Employees entering our office locations must be fully vaccinated or have received a negative COVID test result within 24 hours of their visit. 

Ignite Your Career

We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

• Imagine Learning is a hybrid workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Provo, UT, Austin, TX, Petaluma, CA, and Rock Rapids, IA.
• We offer a comprehensive benefits program to eligible employees, including:
  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 401k plan with a company match
  • Company-paid behavioral health coaching
  • 15 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day
  • 15 days of accrued annual Paid Time Off (PTO) to start
  • Paid bonding leave when a new child joins your family
  • Paid volunteer hours and annual giving events
• Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
• We offer a wide variety of professional development programs, including tuition reimbursement for eligible employees.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.

IND1

#LI-Remote

APPLY HERE