User Experience Researcher 

by | Jun 30, 2022 | Uncategorized

Job Description

Title: User Experience Researcher

Location: Remote

What you’ll do

In a few words

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning.

You will uncover user insights, inform design decisions, and forge new opportunities to improve business and product outcomes through the rigorous study of people. Your responsibility is to inform product owners, designers, and developers, so together, we can create the best user experiences for our enterprise applications. This is it! Pat yourself on the back and hug your eternally curious, problem-solving heart, because as UX Researcher insert cool noun here your job is to design and perform research that will facilitate and help shape the design process. You will represent our commitment to user-centricity by carefully gathering insights from our internal and external users, so the final experience is ultimately improved.

The fundamentals for the job

  • Collect and analyze user behavior through field studies, contextual inquiries, surveys, benchmark studies, server logs and usability studies.
  • Identify insights and opportunities, understand user needs, and test potential design solutions.
  • Define and measure UX metrics with use of technical tools for the analysis of that data.
  • Generate insights that informs short-term to long-term product strategy.
  • Translate insights into actionable recommendations with design concepts like user personas, journey maps, mindsets, service blueprints, and wireframes.
  • Share research findings to diverse teams through written reports and oral presentations.
  • Collaborate with business stakeholders, designers, product managers, and developers on research activities, discovery sessions, empathy workshops, ideation workshops, and testing of new concepts.

What you’re made of

The bold requirements

  • Bachelor’s degree in relevant field (In lieu of a degree, equivalent relevant work experience may be considered).
  • 2+ years of experience as a User Experience Researcher.
  • Excellent communication, problem solving, and collaboration skills.
  • You ride change with ease and help others adjust better.
  • Ability to deal with large amounts of complexity and ambiguity.
  • Your attention to detail is better than Sherlock’s and your organizational skills are legendary.
  • Your customer service game is extraordinary, and you desire to challenge and be challenged.
  • Fast-paced is your slowest speed.
  • You can communicate effectively (read, speak, write, daydream, make wishes, be offended by comments on Twitter, make jokes, etc.) in English and Spanish.
  • Knowledge of UI Design products like Figma is a plus.
  • Experience in Lean and Scrum environments are a plus.
  • Experience in Miro is a Must and in Dovetail a Plus

That something extra we d love to see

  1. Empathetic – As a natural born empath, your default status is inclusion. You know how to connect and communicate with very different audiences, and are aware of those who feel left out, quickly drawing them into the team dynamic.
  2. Questioning – You live for questions. If you haven’t tattooed why? somewhere in your body yet, you’re probably thinking about it. A firm believer that there are no stupid questions, you love to ask them and get answers. To you, life is an eternal learning curve and that makes you truly happy.
  3. Logical – You are on an eternal quest for reasons, causes, and effects. Understanding how things work is as necessary as the air you breathe. Your objectivity lets you think about all the factors that affect a situation. If things don’t make logical sense to you, then they must be nonsense.
  4. Analytical – You wear a spyglass on your sleeve, examining past, present, and possible futures more intensely than Dr. Strange. Your frequent overanalyzing is one of your trademarks and it helps you foresee things to your advantage.
  5. Passionate – You fall in love with ideas and projects, which is why you put your heart into everything you do and add a little extra. Your positive energy boosts the team and infuses your efforts with an iron will. The record shows you can sell a lighter to the Devil.
  6. Solution-seeker – Let’s just admit you like problems, but not because you’re some sort of drama nerd, you just love SOLVING problems in comprehensive ways that consider both internal and external needs. Once you find the root of a problem, you won’t hesitate to yank it out.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Applicant must be a United States’ citizen. Abarca Health LLC does not this time currently sponsor employment visas

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

APPLY HERE

Senior Product Designer – Marketplace

by | Jun 29, 2022 | Uncategorized

Job Description

Sr. Product Designer – Marketplace

at The Knot Worldwide

Remote, US

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They’re all in. So are we.

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They’re all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

We are looking for an experienced Senior Product Designer to join our Marketplace team to help drive the exciting evolution of our two-sided wedding marketplace that makes it easy for every couple in the world to find and build their dream wedding team and wedding pros build successful businesses.

This means someone who is a self-starter, clear communicator, and passionate about partnering with Product Managers and Engineers to set the strategic vision, design direction, and visual polish that make our products the best in the industry. This role is expected to partner across disciplines, including UX writers, researchers, and others to understand our users, define opportunities, set the strategic vision for our experiences, and deliver high-quality designs.

Ideal candidates will have a high degree of comfort with the full product design process – from discovery to ideation to execution. To be successful in this role, this designer will need to consistently partner with cross-functional counterparts to tackle design responsibilities for the full product lifecycle. While this role is the primary designer on a team, the full Product Design team is always ready to assist and collaborate. This role will additionally have hands-on support from their manager, a Director of Product Design.

RESPONSIBILITIES:

Be a great product designer

  • Know and love our users, understand their pain points, listen to their feedback, walk in their shoes, be their champions.
  • Explore multiple ideas while also knowing when to bring the work to an executable deliverable that is a user-centric experience and high-quality solution that simplifies complex problems.
  • Effectively articulate the value of design as well as the reasons for your design decisions clearly, in non-designer-speak, to Product and Engineering teammates as well as other important stakeholders.
  • Receive design feedback with professionalism and patience, and give clear and usable design feedback to design peers.
  • Uphold a high standard for design excellence, and contribute to raising the bar for design at the company.
  • Effectively present to and discuss solutions with stakeholders.

Be a great design team partner

  • Actively contribute to the evolution and strengthening of our design system for a cohesive user experience, including crafting components, auditing libraries, and ensuring quality in application of the system.
  • Participate in design team reviews and critiques.
  • Cultivate a culture of learning, self-improvement, and knowledge-sharing.
  • Keep growing your skills, stay curious, and receive constructive criticism with ease.

Be a great product squad partner

  • Collaborate with a diverse group of stakeholdersincluding researchers, product managers, engineers, product marketing, brand, and other designersto define and solve complex user problems together.
  • Take initiative, and be a valued partner in an autonomous, full-stack, product team.
  • Collaborate, ideate, and iterate with your product team.
  • Advocate for the user, impactful experiences, and high-quality designs.
  • Work with software development teams to meet technical requirements.
  • Facilitate workshops, design sprints, and other collaborative design sessions for your team.
  • Understand core product metrics to drive design strategy.
  • Consider the nuances, challenges, and opportunities of different device types, screen sizes, and platforms.

SUCCESSFUL SENIOR PRODUCT DESIGNER CANDIDATES HAVE:

  • Professional experience as a product designer, with work ranging from strategic ideation and problem-solving to wireframes, prototypes, and polished designs.
  • You have a Bachelor’s or Master’s Degree in Product Design, Interaction Design, or a related field (or equivalent proven field experience).
  • Portfolio which displays a strong design point of view and depth of experience with digital products (web to apps), including user-centered design methodologies, interaction flows, prototyping, high-fidelity screens, and shipped products.
  • Experience delivering multiple projects with cross-disciplined teams.
  • Experience defining patterns/style guides, performing user testing, and building low to high fidelity prototypes.
  • Proficiency in Figma, Miro, and usertesting.com (or similar programs)
  • An understanding of software development and how to best collaborate with engineers.
  • An appreciation for how language can simplify, clarify, and bring life to an experience.
  • A passion for research, with an understanding of how to process and balance qualitative feedback quantitative data, and empathy to drive innovative, user-centric solutions.
  • You are a strategic design thinker with strong and clear communication skills.
  • You have demonstrated a growth mindset along with informed and strong opinions, loosely held.
  • Competence in building collaborative relationships and aligning leadership stakeholders.
  • Embodies a We, Not Me attitude.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes.
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all elsein and out of the office.

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.
  • You Love Our Users. You keep our global community at the center of everything you do.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes.
  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the office. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our new normal, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)

US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

APPLY HERE

Client Support Engineer

by | Jun 29, 2022 | Uncategorized

Job Description

Title: Client Support Engineer

Location: United States

EST timezone – Remote USA

Who We Are

Roostify is a venture-backed fintech company committed to transforming traditional mortgage lending into a modern, enjoyable experience. Simple to implement and engineered to deliver a secure end-to-end process, Roostify’s transformational technology includes easily configurable workflows and a deeply integrated platform to foster an accelerated and personalized home buying journey.

Some of the largest banks in the world rely on Roostify to empower lenders to confidently guide customers and help them unlock life’s big moments.

Here are some interesting facts to help you get to know Roostify:

  • Roostify is helping lenders process more than $50 billion on loans each month, from large enterprise banks to thriving independent brokerages
  • Our CEO, Rajesh Bhat was named one of the 100 Most Intriguing Entrepreneurs at the 2021 Builders + Innovators Summit by Goldman Sachs
  • 2020 Google Cloud Technology Partner of the Year Award for AI and ML
  • Two time HousingWire’s Tech100 Award Winner
  • Active members of NAMMBA – the National Association of Minority Mortgage Bankers of America
  • We are a distributed team and we have Roosties in 23 different states

Challenges You Will Solve

As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high contribution role with exciting technical challenges. We are looking for brilliant experts that are curious, persistent and happy digging through the platform from logs to code.

What You’ll Do

  • Reproduce, triage, identify and resolve technical issues, replicating customer instance as needed
  • Configure Roostify’s core platform to meet requirements
  • Document issues, author and review knowledge base articles
  • Meticulous case management and RCA documentation
  • Collaborate with Engineering as needed to provide solutions
  • Manage critical customer issues, facilitating communication between customers, DevOps, Engineering, Product, Technical Program Managers and Customer Success.
  • Serve as the customer advocate for timely resolution of issues and handling escalations to meet Service Level and Customer Satisfaction goals
  • Mentor less experienced Support Engineers providing support in the day-to-day and in their ongoing troubleshooting skill sets
  • As required participate in off-hours support activities, including a rotational on-call schedule
  • This role is based remotely. You will need to be comfortable with working with a distributed team to support our customers within Pacific/Eastern/Central time

What You’ll Bring

  • At least 3-4 years of experience as a Client Support Engineer
  • Experience testing, debugging issues, fixing configuration (using YML) prior to escalating to engineering.
  • Experience providing direct support to external customers by phone, chat and/or electronically
  • Exceptional communication skills, both written and verbal. Able to communicate complex concepts simply and concisely
  • Worked with or exposure to server-side web application framework written in Ruby or Javascript MVC framework
  • Experience supporting enterprise application solutions, including more than one of the following Web Technology: HTML, CSS, JavaScript, YML, HTTP requests and common error codes
  • Experience in performing log analysis of events and audits with Splunk
  • Experience working with REST APIs and interacting with them using Postman
  • Experience with a support ticketing system Zendesk or Salesforce is preferred
  • Proficient in the Google Docs suite
  • Mortgage industry experience or knowledge is a bonus
  • Bachelor of Computer Science degree or equivalent

Roostify HQ is located in San Francisco, CA, and we are open to remote work within the Eastern timezone USA for this role.

Benefits & Perks

At Roostify we know that people do their best when they feel their best; we care about our people and want them to thrive. Here are some of the benefits we’re proud to offer our full-time team members:

  • Competitive Salary & Equity Packages
  • Health, Dental, and Vision Plans
  • 401K with match
  • Flexible Vacation Time
  • Tuition Reimbursement Program
  • Bonus Program

APPLY HERE

Senior Product Designer

by | Jun 29, 2022 | Uncategorized

Job Description

Senior Product Designer
Remote, United States

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

  • Available nationwide in all 3,143 U.S. counties
  • 70 million projects started on Thumbtack
  • More than 4 million customers in the last 12 months
  • Pros earn billions on our platform
  • More than 8 million 5-star reviews for our stellar pros
  • 1000+ employees and $3.2 billion valuation (June, 2021)

About the Design Team

We’re a tight-knit team of product designers, researchers, and product writers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

As a Product Designer, you’ll work collaboratively and iteratively to turn complex problems into intuitive user experiences. You’ll own projects from conception to launch and measure success through data and user research. You’ll play a key role in roadmapping, feature design, and the quality of our products, and your work will impact both user and business goals.

Responsibilities

  • Design intuitive, human-centric flows and experiences on web, iOS, and Android
  • Collaborate closely with fellow designers, product managers, and engineers
  • Use research and qualitative data to guide design and development decisions
  • Analyze the success of your solutions and iterate
  • Contribute to the visual design of our patterns and design system
  • Present work and use design to build alignment and influence product direction
  • Contribute to high-level strategic decisions with the product and executive teams

Must-Have Qualifications

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

  • 6+ years of experience
  • Portfolio with a history of impactful projects that showcase your design process
  • Demonstrate strong UX, interaction, and visual design skills along with a human-centric approach to designing products.
  • A bias for action and tenacious focus on how your work impacts users and the business
  • Strong cross-functional collaboration and communication skills.
  • Fluency in commonly used design software and related tools (Figma, Sketch, Adobe CS, etc.)

Nice-to-Have Qualifications

  • Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
  • Experience setting a vision for a product experience
  • Experience designing for a two-sided marketplace
  • Prototyping skills (using Invision, HTML, CSS, Framer, Principle, etc.)

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

Benefits & Perks

  • Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
  • 20+ company-wide holidays including two week-long shutdowns
  • Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
  • Stipends for remote work support, home office set-up and Thumbtack services
  • Cell phone and WiFi reimbursements
  • Subscriptions and Employee Assistance Program for mental health and well-being

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

APPLY HERE

Software Engineer II- Perpetual Inventory

by | Jun 29, 2022 | Uncategorized

Job Description

Title: Software Engineer II- Perpetual Inventory (Remote)

Remote

Location: United States

WHAT YOU’LL DO IN THIS ROLE

Everything we do at DICK’S Sporting Goods centers around our customers, or as we call them, our athletes. From online to in-store, we’re disrupting retail through technology.

Our Software Engineering teams are key disruptors. We empower our engineers to tear down the silos and work collaboratively with their product team to deliver solutions. We work in nimble product teams composed of engineers, designers, and product managers that aren’t bogged down by project plans and politics, but are empowered to continuously create, test and execute. One of the best parts is after the work is done, you get to see the results of your work in our stores, online and throughout our business. You get to make a difference.

WE INSPIRE TOP PERFORMANCE.

  • Competitive Pay
  • Professional Training Programs
  • Performance-Based Pay Increases
  • Teammate only discounts
  • DailyPay – Payday your way
  • And more. See a full list of benefits.

HAVE A PASSION FOR SPORTS.

We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.

GET BETTER EVERY DAY.

The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.

PUT OUR ATHLETES FIRST.

Our teammates know that there is an athlete behind every in-store and eCommerce transaction. We go beyond the expected to build technology that makes the DICK’S Sporting Goods’ experience innovative and hassle-free.

COMMITTED TO INCLUSION & DIVERSITY.

We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.

COMMITTED TO INCLUSION & DIVERSITY.

We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.

WHAT WE’RE LOOKING FOR

First, let’s talk Tech

We expect that you have experience in at least some of these:

  • Spring/Spring Boot (strongly encouraged)
  • Kotlin/Java (strongly encouraged)
  • Kafka (sets you apart)
  • PostgreSQL (any database experience will do)

Applying your experience

We expect that you:

  • Bring at least 3-5 years of professional experience to the table
  • Work collaboratively with designers, product managers, and engineers
  • Actively participate in daily standups, pairing sessions, architectural design sessions, and cross-team collaboration meetings
  • Leverage cutting-edge technologies and modern practices
  • Build and ship high-quality code at a rapid pace
  • Take advantage of career development opportunities
  • Ask questions frequently to accelerate your learning in a complex domain
  • Review and discuss code with engineering peers and leaders to understand best practices and optimal design patterns
  • Increase your business acumen to understand why we do what we do
  • Want to be a part of a collaborative, innovative culture tackling the challenges of scaling our business and serving up new experiences for our athletes

Lastly, here are some things that won’t be a part of your day-to-day:

  • Work in a silo
    • At DICK’S, you will collaborate with many teams to solve problems
  • Be limited by project plans
    • At DICK’S, you will contribute to high-value initiatives
  • Find yourself stuck in a boring cube
    • At DICK’S, you will work in highly collaborate open spaces with ample opportunity for teammate interaction
  • Pay to park or be stuck in a corporate high-rise
    • At DICK’S, you will get to experience our awesome campus in Pittsburgh (if not remote)
  • Be pigeonholed into proprietary and stagnant codebases
    • At DICK’S, you will get to work with many different cutting-edge technologies, and we are always modernizing

If you’re excited about joining the DSG team, we’d love to meet you.

APPLY HERE