by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Creative Designer
Location: US National; Canada
Who We Are
At Osmosis, we believe that everyone who cares for someone can learn by Osmosis. Our global team’s mission is to empower clinicians and caregivers with the best learning experience possible, increase healthcare capacity, and ultimately improve patient outcomes. In 2021, Osmosis partnered with Elsevier – the world’s leading publisher. This combined partnership will help us reach our goal of educating a billion people by 2025. Together, we are creating a more caring world by developing the most caring people.
What You’ll Do
This is a remote, independent contractor position. The creative designer provides imagery for use by the Marketing and Operations teams. Many of these visuals are used primarily to engage learners with the Osmosis platform and therefore must be eye-catching, accessible, and adhere to the Osmosis style. The successful designer will be able to produce content consistently, accurately, within the constraints of our in-house style on a week-to-week basis.
The deliverables for this role include, but are not limited to:
- Design visuals in our unique style for a variety of topics from prompt descriptions using design/illustration software (specifically Affinity Designer).
- Complete all requests on time & the goal of 100+ completed Marketing designs per quarter.
- Work from templates and our large image asset library to quickly assemble social media imagery, sales ads, email banners, mugs, and other quick turn-around requests.
- Receive and apply feedback to improve style, tone, and voice, often involving multiple drafts and revisions.
- Follow all workflow standards and file archival protocols.
- Proactively communicate project statuses and issues.
What You Bring:
- Strong design skills as demonstrated by satisfactory completion of a sample project and a portfolio with examples of graphic design that shows a keen eye for structural hierarchy, clarity of information, and attention to detail.
- Preferred – Strong illustration skills, as demonstrated by a portfolio with examples of digital illustration that show knowledge of composition, color theory, and a range of styles.
- Preferred – Strong interest or background in the life sciences and/or medicine, with an emphasis on physiologic and biologic principles and mechanisms.
- Strong experience with graphic design software (e.g. vector- and raster-based software)
- Experience working on marketing, brand alignment, content, and/or communications projects.
How You Work:
- Proven history of working on your own, while operating within a fast-paced team environment that is deeply metrics and performance-based.
- Skilled in time-management, in order to effectively multi-task and prioritize projects from multiple stakeholders.
- Acute attention to detail, to handle information accurately and in an organized manner.
- Open to receiving and incorporating feedback quickly and positively.
- Mission- and Value-Aligned. You resonate with our organizational values. You are motivated to help us achieve our common goals and vision!
- Caring Communicator. You know the importance of clear, thoughtful communication in a fully distributed environment.
- Adaptable. You are flexible, open-minded, and adjust quickly to changing projects, goals, and strategies.
- Proactive. You anticipate challenges, problem-solve with your teammates, and seek out new ways to improve project processes. You don’t wait for someone else to pick up the slack.
- Reliable. You hold yourself accountable and take ownership for mistakes. You are comfortable working in an entirely virtual environment.
- Entrepreneurial. You are a proven executor and work with urgency to produce excellent project results with limited time and resources.
Additional Information
This is a remote independent contractor position (North America based preferred)
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Practice Operations Analyst (Remote – Nationwide)
Location: Sacramento US-CA US
Job Type: PERMANENT
Job Time: FULLTIME
Job Description:
Remote, Nationwide – Seeking Practice Operations Analyst
Everybody Has A Role To Play In Transforming Healthcare
If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside.
Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.
Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Serve as an external and internal information conduit to solve an issue at a site, Regional, or Divisional level; participate in regular and ad hoc meetings to support division needs
- Collaborate with departmental leads, Business Analysts, and other Stakeholders and Subject Matter Experts to support the creation, implementation, and maintenance of reporting and technology solutions and workflows
- Oversee and support tracking, coordination, and other activities that improve and sustain the financial health of practices and programs (e.g., AR, contract incentives, stipends, etc.)
- Work with physician leaders, business partners, workgroups, and committees to develop necessary supporting materials (e.g., manuals, training modules, presentations, curriculum, etc.) for the diverse needs within the Operations Division (i.e., different practice lines within the division) each of the practice lines
- Support and evaluate of programs and initiatives in meeting the defined objectives and outcomes at a practice or regional level
- Assist with the development and writing of site annual reports, operational assessments, and project proposals
- Complete data reporting and interpretation including financial statements, client and provider surveys, hospital reports and publicly available sources
- Compile data from various sources and support workflows for data consolidation to support collaborative efforts between Operations, Finance, Growth, and other departments
- Track, escalate and investigate data quality issues with product managers and subject matter experts throughout the organization
- Build expertise in business context and familiarity technology infrastructure to help formulate business requirements for the development of reporting and analytical products that support operations within the division
- Provide project management and coordination support for new business growth, practice service line expansion, performance improvement initiatives, and program implementation as needed
Required Experience and Competencies
- Bachelor’s level education or equivalent experience in addition to below is required
- 1-3 years of experience in data analysis; healthcare practice management; planning, coordinating, and implementing programs required
- Experience in healthcare industry preferred
- Microsoft Office Suite, including Word, Excel (intermediate-advanced including pivot tables and advanced functions), Outlook, and PowerPoint
- Proficiency with visual analytics
- Ability to write business proposals and excel in written communication with clients
- Understanding of lean / process improvement methodologies
- Basic knowledge of medical terminology
- Excellent writing skills (writing sample will need to be submitted during interview process)
- Data reporting, analysis and interpretation skills, including financial statements and statistical reports
- Proven ability to establish credibility quickly with internal and external customers
- Knowledge of program development and project management concepts and best practices
- Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and work as a team member in a collaborative manner with limited guidance
- Strong customer service skills
The Community
Even when you are traveling or working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more.
- Trainings to help support and advance your professional growth.
- Team building activities such as happy hours and holiday celebrations.
- Flexible work hours.
- Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: Four weeks’ vacation, Paid holidays, Sabbatical
- Student Loan Repayment Program
- Professional and Career Development Program
- EAP, travel assistance and identify theft included
- Wellness program
- Commuter Benefits Program
- Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Senior Site Reliability Engineering- Platform
Location: Lincolnshire, IL US | Remote
About iRhythm:
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 2 million patients and their doctors on a shorter path to what they both need answers.
About this role:
iRhythm is currently looking for a Senior Site Reliability Engineer who will be responsible to provide services for Engineers and SQA to build, provision, deploy, manage and trace their application stacks in AWS and other Cloud Platforms. You will drive standards, tooling and services that are used by internal teams for all aspects of running an application. This role can work remotely.
Specific Job Responsibilities:
- Write, build and deploy services globally and at scale and how best to write tools to automate the entire development lifecycle.
- Be involved with building and scaling within and across multiple regions for services that utilize Java applications, Docker, MySQL, Kubernetes and AWS Services
- Work on projects from the design phase so you will have the context to help with everything else on the journey to production and beyond.
- Lead technical discussions and debugging sessions alongside development engineers during major incidents
- Opportunity to design and lay out the foundation for a observability platform
- Participate in the On-Call rotation, and help refine the process
About You:
- Degree in a technical discipline or equivalent work experience.
- Experience with AWS
- Strong Linux system administration skills
- Experience with Python or other scripting languages
- Experience working with testing and performance automation frameworks
- Experience with SQL databases
- Experience with configuration management tools such as Terraform, Puppet, or Ansible.
- Experience with container management technologies such as Docker and Kubernetes
- Knowledge of networking concepts and protocols (DNS, TCP/IP, and firewalls)
- Familiarity with Incident, Change and Operations Management
- Self-sufficient, self-managed, self-motivated; must be effective working both independently and as part of a team
What’s In It for You:
This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!
iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, equity grant, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Senior Manager, Support Operations – WFM, Quality, Training
Texas or Remote /
Support /
Full Time
At Favor, we are looking for a seasoned Senior Manager of Support Operations with deep contact center experience to join our growing Support Team in either Austin, TX, or remotely. You’ve ideally been a leader in a contact center with a 100-500 seat range and you have successfully scaled and led WFM, Training and Quality teams. You are a team player – people love working with you, you’re proactive, you seek to understand, you get results, and you operate with a high degree of urgency.
Responsibilities:
- Provide leadership to our Support Operations group which supports 170+ team members who are supporting three lines of business, in a variety of contact channels, and operating 7 days per week.
- Partner closely with the Director of Support to develop and execute strategies to evolve and scale the Support Operations groups (WFM, Training & Enablement, Quality Assurance, and Systems) while being focused intently on achieving excellence in the customer experience.
- Lead our WFM team and drive strategy and results around: accuracy of forecasting and capacity planning, answer rates and SLAs, future hiring needs (including tracking attrition and proactively planning for this), shift-bid cadence and process, and overall costs.
- Lead our Training team to ensure we deliver best-in-class training experiences, including onboarding, ongoing development, and upskilling across teams based on identified needs.
- Lead the QA team to ensure our systems and processes accurately measure customer experience and sentiment to inform strategy to reach our goals of 95% CSAT.
- Develop and produce daily/weekly/monthly reports on contact center performance, training success, and quality assurance results and trends.
- Provide clear strategies on how we drive continual improvement and elevate the customer experience every day.
- Partner closely with our Support and Product teams to identify opportunities to improve both the Support agent experience (tooling and process) and the customer experience (contact deflection, reduction, and overall ease of contacting support).
- Coach, inspire, and motivate your team to achieve our goals and develop in their careers.
- Collaborate with key business partners and stakeholders to drive the right outcomes for our operations.
Skills & Qualifications:
- A related degree or comparable formal training, certification, or work experience
- 10+ years leading teams (and managing managers) in high-volume contact center environments (start-up experience, or rapidly growing business preferred)
- 4+ years directly managing WFM, Training and Quality teamsExperience in an inbound contact center ideally in the 100-500 seat range (preference multi-channel environments)
- Proven experience leading a workforce management team and developing the right strategy towards hiring and ensuring service excellence
- Expert-level analytical, problem solving and decision making skills, using data/analytics to get to root cause/improvement opportunities
- Experience partnering directly with senior leadership to develop customer experience strategies
- Proven experience analyzing, interpreting, and summarizing complex data as it relates to call center technology with the ability to communicate clearly and concisely
- Experience with strategic planning and process improvement
Ideal Candidate:
- You’re a people leader – you believe that we perform our best when we engage and inspire our teams; you’re a strong EQ and cultural leader
- You’re a problem solver – you’re hyper-focused on the root cause of why, and you develop a plan of attack to correct it quickly
- You stay oriented to the goal you’re trying to achieve and act with urgency to achieve it
- You are steady and consistent – you are as comfortable being strategic as you are digging into the minute details to uncover problems that need to be solved
- You thrive in a fast-paced, ever-changing environment – you can handle curve balls and pivot accordingly
- You don’t get overwhelmed – you persevere in the face of challenges with a positive, can-do attitude
- You’re an expert in analytics, but you also know where to get answers and when to ask for help
Life at Favor:
- Benefits — We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts!
- Time-Off — We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- Learning & Development — We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
- Community — Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.
At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Head of Service Desk
Location: Remote
Category: Product Support
JobType: 1st Shift
JOB DESCRIPTION
Responsibilities
This opportunity is part of the CTO Infrastructure Services Organization, where our mission is to delivery modern and highly impactful technology that enables the way Citizens Colleagues work and support our customers. We provide best-in-class foundational technology products and services including Networking, Core Infrastructure, Cloud, End User Services, and IT Service Management.
Reporting to the head of End User Services, the Head of Service Desk will be instrumental in bringing innovative ideas to fruition. The Service Desk serves as the face of IT related to addressing the technology needs of our workforce, and offers support through a variety of channels including self-service and voice. You will initiate, drive, and manage initiatives that result in ever-improving Colleague Experiences.
The Head of Service Desk will be responsible for:
- Leading a globally distributed team of employees and contractors that will provide technical support to all Citizens Colleagues.
- Manage daily Help Desk operations including governance of outsourced vendor providing Tier I support. Responsible for guidance, assistance, coordination and follow-up on client inquiries, escalations, problem reports and the identification and resolution of reported problems
- Propose, develop, and track service definitions, service metrics, key performance indicators, and colleague experience
- Leverage user centered techniques to drive transformational and operational improvements to the service, including initiating and driving projects
- Managing strategic vendor relationships including delivery metrics and cost management
- Manage the processing of incoming requests to the service desk to ensure courteous, timely, and effective resolution of end-user issues.
- Collaborate with the Service Management Office to drive enhancements to the ServiceNow platform and processes
- Interfacing with peer technology teams to identify key enhancements to the technical environment, as further ways to reduce call drivers
Required Qualifications
- 8+ years of experience working in enterprise technical service delivery
- Strong customer service mindset and commitment to the colleague experience
- Demonstrated leadership skills and strategic mindset required to manage transformation
- Experience setting and managing operational KPI s / Metrics
Desired Qualifications
- Experience in the financial services or similar regulated industry
- CX/UX/UI experience, including relevant content management / knowledge management
- Experience with Chat assistance channels
- ITIL or other technical certifications
Education and Certifications
- Required: Bachelor’s degree in Software Engineering, Computer Science or related discipline
APPLY HERE
