by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Recruiting Enablement Program Manager
Location: Remote – USA
The Opportunity
People are our greatest asset and the Talent Acquisition team is on the frontlines of helping Abnormal Security scale with incredible new team members. Recruiting Operations is the foundation of the Recruiting team, responsible for all things related to data, tools, process, project/program management, and enablement.
This role will be at the heart of key priorities and projects for the Recruiting team. The right candidate will have a unique blend of project management experience and domain knowledge of recruiting workflow and candidate life-cycle. We are looking for someone who will act with a sense of urgency when managing competing priorities. As part of the recruiting team, you’ll have resources to get things done, and autonomy to lead strategy and define tactics to attract technical talent.
Who you are
Humble, self-aware, trustworthy, you value relationships, and are committed to nurturing the culture of the team and company.
What you’ll do
- Own Recruiting’s Learning and Development program, includes onboarding and ongoing training and metrics on program effectiveness
- Develop and launch our Recruiting Enablement Program; create roadmap for initial and additional ongoing training
- Create project plans inclusive milestones, dependencies, track progress and manage resources accordingly for self and team
- Own content management for Recruiting enablement, includes maintaining Recruiting’s content knowledge base
- Promote Recruiter Self-Service with robust documentation on knowledge base
- Partner with stakeholders (internal and external to Recruiting) to deliver impact on project roadmap using traditional or agile project management models depending on need
- Define scope and levels of effort/level of impact, define requirements and prevent scope creep, incorporate relevant data to deliver a clear problem statement and objectives
- Be consistent in approach and execution
Experience you’ll need
- 7+ years experience in Recruiting and/or People team
- Understanding of the project lifecycle and can apply project management methodologies including initiation, planning, execution, control, and closure
- Knowledge and proficiency in project management tools, including Project Charters, Project Plans, Roadmaps, Risk Registers, Issue Logs, Change Logs, Decision making models, and Debrief Reports
- Strong communication skills with the ability to synthesize complex information in order to align stakeholders from individual contributors to executives
- Strong stakeholder management skills with employees from varied departments and levels
- Deep understanding of project management tools (Smartsheet, Asana, LucidChart, Trello, Jira, Google Suite)
- Prepare project correspondence and presentations, for status reports, executive updates, meetings, annual planning, etc
More About Abnormal Security
Abnormal Security is defining the next generation of email security defense. Our platform uses machine learning and artificial intelligence to baseline communication content, user identity, and behavioral signals in real-time and at-scale in order to detect the abnormalities of email attacks. Customers love us because we consistently detect and stop what everyone else in the market can’t — advanced attacks that have never been seen before — and we do so with beautiful user interfaces and best-in-industry customer support.
Our veteran team has built some of the most enduring machine learning platforms at leading companies including Google, Twitter, Pinterest, Amazon, Microsoft, and Expanse. We are located in San Francisco,CA, New York, NY and Lehi, UT.
Our company is growing – we’re on the Forbes AI 50, selected as a Gartner 2020 Cool Vendor, and our customer base includes multiple Fortune 500 companies.
Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Senior Manager, Customer Success – NAM
Location: Remote within the US
*This position can be remote within the US*
What we’re looking for
ScienceLogic is looking for a Sr. Manager of Customer Success who will help us build and scale a team of Customer Success Managers with post sales ownership of overall success of customers. Ensure customers derive maximum value and utilization from our technology and services such that they renew, expand and become ScienceLogic champions. You will have the opportunity to work with some of the most innovative companies that are using the latest AIOps solutions to transform the world.
What you’ll be doing
- Lead, manage, and mentor a team of Customer Success Managers to achieve customer, company, and team goals
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer objectives, their use cases, and ScienceLogic technology
- Partner with Sales teams to drive growth and successful renewal of accounts
- Collaborate with cross functional teams to mitigate customer risk and help your team with escalations as needed
- Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets
- Continuously provide input to scale and drive internal processes as well as customer success service offerings
- Ability to develop and deploy cross functional programs, plans, documentation
Qualities you possess
- 5+ years of successful experience in a customer facing role leading a team of CSMs, consultants/solution architects or technical account managers
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills
- Bachelor’s degree
- Resourceful, self-motivated and able to be successful in a fast-paced environment
- Startup / scaleup experience at a similar stage’ organization
Nice to have
- Experience with OnPrem and Cloud customer architectures
- Experience with CS platforms such as Gainsight, ChurnZero, Totango
- Experience working with large scale ITOM, ITSM or NPM/APM environments (Solarwinds, Nimsoft, Zenoss, AppD, or Dynatrace etc.)
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Senior Manager, Customer Success
Location: Remote within the US
*This position can be remote within the US*
What we’re looking for
ScienceLogic is looking for a Sr. Manager of Customer Success who will help us build and scale a team of Customer Success Managers with post sales ownership of overall success of customers. Ensure customers derive maximum value and utilization from our technology and services such that they renew, expand and become ScienceLogic champions. You will have the opportunity to work with some of the most innovative companies that are using the latest AIOps solutions to transform the world.
What you’ll be doing
- Lead, manage, and mentor a team of Customer Success Managers to achieve customer, company, and team goals
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer objectives, their use cases, and ScienceLogic technology
- Partner with Sales teams to drive growth and successful renewal of accounts
- Collaborate with cross functional teams to mitigate customer risk and help your team with escalations as needed
- Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets
- Continuously provide input to scale and drive internal processes as well as customer success service offerings
- Ability to develop and deploy cross functional programs, plans, documentation
Qualities you possess
- 5+ years of successful experience in a customer facing role leading a team of CSMs, consultants/solution architects or technical account managers
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills
- Bachelor’s degree
- Resourceful, self-motivated and able to be successful in a fast-paced environment
- Startup / scaleup experience at a similar stage’ organization
Nice to have
- Experience with OnPrem and Cloud customer architectures
- Experience with CS platforms such as Gainsight, ChurnZero, Totango
- Experience working with large scale ITOM, ITSM or NPM/APM environments (Solarwinds, Nimsoft, Zenoss, AppD, or Dynatrace etc.)
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
District Success And Sales Operations Manager
Location: Mountain View, CA / Remote friendly (US + Canada Only)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.
WE ARE DRIVEN BY OUR COMMUNITY
Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.
THE ROLE
Khan Academy forges deep working relationships with school districts, especially schools in under-resourced communities, to make Khan Academy’s educational tools available to as many students as possible. This new role provides critical operational support to the District Sales and District Success team. You will build out, implement and use the operational systems the team needs to manage the sales process and the district success work.
KEY RESPONSIBILITIES
Operational Systems
- Develop strong operational systems that strengthen our district sales and success efforts through implementation of process, strategy, and reporting
- Develop and document clear business rules and procedures to assist all members of the team to meet their goals
- Bring competency with our data in Salesforce and other analytics tools and data sources to capture different views into the business
- Train team members on operational systems to ensure all smooth operations
Support Sales Activity
- Sales Analytics: Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management and increase forecasting accuracy
- Shepherd contracts and renewal contracts for new and renewing school districts through the multi-step process required to secure final execution
- Coordinate with the legal, finance, analytics and product teams to respond to questions and requests from school districts regarding compliance documentation
- Track and process all requests for Data Privacy Agreements from schools and districts and coordinate with the Khan Academy legal team to ensure that customer documentation reflects the relevant product and customer jurisdictions.
- Create and own Khan Academy’s internal process for responding to district and state level RFPs and coordinate with our partner NWEA to support and track their own RFP submissions
Database Management
- Ensure all information related to district sales is documented accurately and maintained in the Salesforce database
- Assist Director of Sales to generate sales projections using data in Salesforce
- Generate regular pipeline reports to track progress of the sales cycle
- Generate regular status reports to track the progress of contracting and compliance items
- Generate Customer Health Reports reports, of existing partners, for Success team.
WHAT YOU BRING
- 3-5 years of experience in sales and/or operations with proficiency optimizing processes, creating reports, and managing dashboards
- Familiarity with sales pipeline management
- Salesforce proficiency: Create and maintain dashboards & regular reports, and ability to create custom report types
- An ability to initiate and build relationships with people in an open, friendly, and accepting manner
- Well-developed capabilities in problem-solving and crafting efficient processes
- An ability to build and manage relationships with internal Khan Academy teams and external districts and vendors in a collaborative manner
- Ability to take ownership of projects from planning through to execution
- Strong attention to detail, and superior organizational skills
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well!
- Competitive salaries and annual bonuses
- Ample paid time off as needed we are about getting things done, not face time
- Generous parental leave
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
- The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Senior Program/Project Manager
UNITED STATES
TECH – PROGRAM MANAGEMENT
FULL-TIME – REMOTE
Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful — whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $550M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.
What You’ll Do
Agile Process Management:
- Scrum Master – Serve Scrum development team and help them achieve and maintain productivity.
- Use Jira & Confluence and report metrics to help increase transparency and efficiency of the work done by the Team.
- Guide and mentor the team on how to use Agile/Scrum frameworks.
- Manage impediments, eliminate waste and direct the team to foster an environment where they do their best work.
- Drive the successful outcome for the delivery whilst adhering to our values and quality.
Program and Project Management:
- Assure Delivery by owning Scrum team performance, impediments, risks, and dependencies impacting the project.
- Own the project status reporting in line with the stakeholders’ expectations.
- Manage and prioritize resources and Work (Agile approach).
- Stakeholder Liaison (Support Issues, Schedule, Requirements, Testing, Status reports).
Team Management:
- Assisting with internal and external communication, improving transparency, and radiating information.
- Providing all support to the team using a servant leadership style whenever possible, and leading by example.
What You’ll Bring
- Experienced Scrum Master, project and program management, 10+ years of experience desirable.
- Financial domain and product experience.
- Should be able to understand APIs, Backend Technologies, 3rd party integrations in the financial domain.
- Proven track record in the successful delivery and agile engagements.
- Proven track record communicating sprint and release progress to the PMO, Leaderships, and Stakeholders.
- Strong Risk / Issue Management experience.
- Strong interest in developing PM/Agile Capability solutions and methodologies.
- Seasoned Leadership, stakeholder management, and communication skills are musts.
- Comfortable working with product owners, developers, designers, and testers.
- Ability to coach the team. Excellent team motivator with strong facilitation skills.
- Scrum Master Certification (PSM / CSM) is nice to have.
- Excellent organization and communication skills.
What You’ll Get
- Work for a mission-driven company to transform the lives of millions by building a better, values-oriented financial firm.
- Opportunity to be part of and to contribute to ESG, as a steward of social and environmental change.
- Participation opportunities in Diversity, Equity and Inclusion employee activities and events
- Robust benefit offerings, including medical, dental, vision and 401k.
- Parental Leave expansion (12 weeks of paid leave over the course of a year)
- Pet Insurance and other voluntary benefit plan offerings
- Unlimited vacation time and 80 hours of sick time annually
- 12 Paid Holidays
- Work from home setup and equipment reimbursement
- Semi – annual performance reviews
- Employee Referral Bonus Program
Aspiration is proud to be an ESG company. We are an equal opportunity workplace. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.
APPLY HERE
