Senior Product Designer, Customers – Tock 

by | Aug 1, 2022 | Uncategorized

Job Description

Title: Senior Product Designer, Customers – Tock

Location: Chicago, IL

The Gig

The Tock Design team is looking for a Senior Product Designer for our Customers team! You’ll join a mission-driven design team who’s all-in and all about empowering restaurants, wineries, and the hospitality industry we love. We’re helping them run better businesses with new, innovative, and powerful tools that fundamentally change how they operate. And we’re creating a search and discovery network that connects these businesses to millions of diners around the world, giving us consumers a trusted guide to find and book delicious experiences. Our design team is behind it all and eager to find another teammate who’ll join us on this mission.

The Customers team supports the thousands of restaurants, wineries, and bars who use Tock to run their business and book reservations, experiences, tasting menus, takeout, and special events. These customers are booking more, selling more, and providing exceptional service because of Tock’s truly unique and unparalleled tools. As a Senior Product Designer on the Customers team, you’ll lead design for projects that expand upon this toolkit. You’ll help destination-worthy spots like Alinea, Noma, and The French Laundry to Napa’s and Sonoma’s coveted wineries to local, neighborhood favorites all thrive even in uncertain times by designing new features and exploring new ideas. You’ll partner with your fellow designers, engineers, and product managers to bring it all to life.

The Senior Product Designer position will report to the Product Design Manager, and can be located in Chicago or work remote from anywhere in the USA.

You’ll Get To

  • Explore ideas and solutions to some of our most exciting design challenges
  • Create prototypes to test and validate your ideas
  • Produce intuitive, beautiful, and user-centered designs
  • Work alongside your engineering teammates to support projects through launch
  • Collect insights and user feedback to iterate and improve designs
  • Support your design teammates by providing candid and constructive feedback on their own projects
  • Contribute to our growing design system and brand identity

Who We’re Looking For

  • At least 5 years of experience designing and shipping products with a portfolio to demonstrate
  • Experience designing for touch devices
  • Excellent visual and interaction design skills
  • Comfortable speaking with customers and conducting qualitative research
  • Capable of analyzing quantitative data and measuring success
  • Familiarity with design systems
  • Strong storytelling, presentation, and communication skills
  • Comfortable shaping and defining ambiguous problems to solve
  • Demonstrated ability to collaborate with researchers, engineers, and product stakeholders

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • 401k with employer match
  • Paid parental leave
  • Fertility and adoption benefits
  • Education reimbursement
  • Commuter benefit in the form of pretax (US)
  • Employee Assistance Program
  • Backup Dependent Care
  • Subscription to mindfulness app, Headspace
  • Charitable donation match

Tock’s Growth

  • Awarded Fast Company’s “Most Innovative Companies” for 2021
  • Awarded Built In’s 2021 Best Places to Work
  • Awarded America’s Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune’s “Game Changer” Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019’s 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain’s Chicago Business, New York Post, and more

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Solution Designer 

by | Aug 1, 2022 | Uncategorized

Job Description

Solution Designer

Austin, TX | Menlo Park, CA | Fremont, CA | Remote, US

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. We are seeking an HR Technology Solution Designer to lead technology solutions for HR programs. The ideal candidate will question common assumptions, rethink existing processes, and see every challenge as an opportunity for improvement. We’re looking for an execution focused individual, who can look at the big picture from a user experience, technology and business standpoint. This role supports process and technology on a global scale.

Solution Designer Responsibilities

  • Identify and support transformative cross-functional initiatives to improve employee experience and business processes for HR
  • Possess knowledge of HR Systems industry practices, advanced techniques and solutions to design new processes, and solutions
  • Translate business strategy and stakeholder needs into documented business & technical requirements for engineering teams , including process designs and user flows
  • Partner with Engineering teams to deliver innovative solutions and ensures acceptance criteria are met
  • Support shared vision across the HR and business functions by partnering with key internal business stakeholders
  • Maintain effective communication with project relevant stakeholders
  • Support team leads of technology professionals with a focus on HR products
  • Influence technical solutions by leveraging and maximizing suite of current and future technology investments
  • Effectively leverage data dashboards and metric libraries to inform prioritization processes and engineering roadmaps
  • Leveraging User Research to identify adoption opportunities for new products and improvements for current products, supporting user-centered activities such as concept testing and usability testing
  • Work closely with HR program & product owners to understand strategic direction and goals of the business

Minimum Qualifications

  • Experience in prototyping and designing current and future state processes with Lucid charts or Mural board
  • Experience managing, growing, and developing individual contributors and leading and managing teams
  • 5+ years experience creating business requirements artifacts, including process designs
  • Proven experience with communications, relationship management, partnership building and leadership influencing skills
  • Demonstrated experience leading global technical projects end-to-end collaborating with cross-functional stakeholders
  • 5+ years experience implementing employee-centric HR technology solutions
  • 3+ years experience leveraging agile methodology to deliver solutions in collaboration with product/application managers, designers, researchers, data specialists and developers
  • Experience leveraging qualitative and quantitative data to drive business decisions & technology solutions
  • Experience implementing solutions with systems like Workday, Salesforce or web-solutions
  • Experience influencing at all levels of organization, driving and implementing company-wide changes

Preferred Qualifications

  • Proven track record of effectively interacting with internal and external stakeholders
  • Enthusiastic about solving complex, system-to-system integration problem
  • Familiarity with Workday, Salesforce and Workplace by Facebook functionality including tenant configuration, data loads, and maintenance
  • Demonstrated experience working in a fast-paced environment with stakeholders and users

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Product Manager

by | Aug 1, 2022 | Uncategorized

Job Description

Product Manager – (2200005W)

CWT is seeking a Product Manager to lead the discovery and delivery of our web & mobile products.

In this role, you will find & assess product opportunities, identify business value and work with UX & Engineering teams to discover solutions that deliver the very best outcomes for our users, our clients, and our business.

In the delivery phase you’ll work with a cross functional team to define the scope & phasing, deliver the functionality and behavior of the chosen solution and measure & iterate until the opportunity is fully realized.

As a part of the Technology Product Management team, you will be working with an international team of UX researchers, UI/UX designers, product managers and developers.

Qualifications

Responsibilities:

  • Assist Product Leaders with defining the product vision & strategy
  • Understand industry trends to support product & engineering teams in defining industry leading products
  • Follow and analyze competing products and services to identify gaps & opportunities for our own product improvements
  • Understand global, regional and market needs through research, and establishing methods for aggregating feedback and opportunities
  • Work closely with the UX Research team to identify user pain points, jobs to be done and any underserved needs. Assist with the creation of detailed personas for your target market
  • Demonstrate a thorough understanding and execution of lean product methodologies
  • Drive and execute a continuous product discovery process to evaluate, ideate, design, prototype, test, refine and validate solutions
  • Work closely with User Experience & Engineering teams to identify solutions that are valuable, usable and feasible and have support from stakeholders prior to committing heavy development resources.
  • Create user stories that define what needs to be built and ensure that they accurately reflect user needs & business value
  • Act as the Product Expert or Scrum Product Owner guiding and supporting Engineering and UX teams throughout delivery cycle
  • Drive product instrumentation and analytics strategy to build a thorough understanding of product usage, improvement opportunities and the value of new features delivered
  • Communicate plans & progress clearly throughout organization across all levels

Education & Experience:

  • Business or technical bachelor’s degree or equivalent industry experience
  • Minimum of 3 years of Product Management experience for web & mobile products
  • Travel Industry experience is preferred

Skills:

  • Ability to lead without direct authority
  • Exceptional time management & organizational skills
  • Asks insightful questions from stakeholders
  • Methodical & analytical
  • Ability to work & think independently and develop concepts
  • Extremely self-motivated
  • Ability to find creative solutions to overcome obstacles
  • Excellent oral and written communication skills – communicates information concisely and clearly across geographies and teams

Detail oriented with a focus delivery timeliness, product quality and accuracy

Primary Location: US-United States

Other Locations: GB-United Kingdom

Work from home: Yes

Employment type: Standard

Job Family: Product Management

Scope: Global

Travel: Yes, 5 % of the Time

Shift: Day Job

Organization: P&T_Strategic Planning & Operations

Experience Level: 3 to 5 years

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Website Management Specialist 

by | Jul 29, 2022 | Uncategorized

Job Description

Website Management Specialist

USA (Any)

Full time

Requisition – 2022200495

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy. Full vaccination is currently defined as two weeks after the second dose in a two-dose series, such as the Pfizer-BioNTech or Moderna vaccine, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Booster doses are not required at this time.

Have you ever thought about making a difference with your web design skills? In this role, the Website Management Specialist will manage the websites for three major projects funded by the National Institutes of Health focusing on HIV and other diseases impacting global health. They will work directly with scientists and researchers to communicate vital study information, ensure visual design communicates the desired message and is consistent across the websites, and ensure that the websites function successfully for varying technical and performance specifications. They will also assist with marketing and campaign needs from a digital and reporting perspective and may occasionally develop graphical and other multimedia content on web sites and for other platforms.

Responsibilities:

  • Oversees network websites from a functional, operational, design, and project management perspective.
  • Involved in selecting, managing and interfacing with external vendors for website and data dashboard design, development and enhancement.
  • Creates and manages study-specific websites using content management systems such as WordPress.
  • Creates or collaborates on the creation of all online visual design, including typography, visual concept, logo and icon design for the websites and interactive platforms.
  • Coordinates with applications analysts for specialized scripts for websites.
  • Leads the effort in strategic design and user interface direction:
  • Gathers information and architecture requirements from key stakeholders in cross-functional meetings.
  • Determines style, size, and arrangement of type and illustrations.
  • Enhances the usability of websites by creating and policing coding standards and best practices for user interface, site organization, navigation, color palette, fonts, page layout, and graphical elements.
  • Liaises with internal website experts to facilitate development of graphical and other multimedia content websites.
  • Serves as main contact for external website developers.
  • Recommends plugins and modules for websites such as translation services or contact form software.
  • Executes changes/enhancements to websites, aligning with the needs of the Networks and with emerging online trends/tools.
  • Conducts regular monitoring and reporting of web metrics, keeping in mind the overall goals of the Networks.
  • Assists with graphic materials for network conferences and meetings (PowerPoint presentations, materials, signage, and research posters) as needed.
  • Creates or edits study materials, advertisements, mobile and social media ad campaigns.
  • Effectively communicates and coordinates with clinical research managers, community program managers, and communications officers to ensure that the visual design communicates the desired message, and functions successfully for varying technical and performance specifications.
  • May serve a marketing function for digital projects such as ad campaign management.
  • Captures and edits photos and video as needed. Creates accessible links to video trainings and webinars for study teams using platforms such as Vimeo.
  • Joins relevant stakeholder and partner calls in relation to digital efforts, branding, and study communications activities.
  • May assist with copyediting for newsletters, documents, press releases, and other written materials as needed.
  • Stays abreast of emerging website trends and new technologies/tools within field. Assesses new software products and web solutions, advising on the best to adopt and on emerging best practices.
  • Accountable for immediate response and resolution of any website problems that may emerge.

Requirements:

  • Bachelor’s Degree or its international equivalent in computers, graphic design, web design, computer Science, marketing, or other related field.
  • Certifications in web development, web design, and web programming preferred.
  • 5-8 years of experience with developing, structuring, and managing web site designs.
  • Prior work experience in a non-governmental organization (NGO), research, or public health setting is a plus.
  • Strong skills in HTML/CSS, and familiarity with CMS platforms.
  • Knowledge of web-based display issues, such as web-safe color palettes, ADA compliance, resolution, file size, and file formats.
  • Design abilities in Photoshop, Illustrator, and InDesign a plus.
  • Experience in Google Analytics and other analytics tools, and experience using that information to inform future projects.
  • Understanding of site optimization techniques (SEO).
  • Experience in corporate branding, layout, color theory, and typography in both print and digital media.
  • Strong project management skills.
  • Knowledge and experience with databases (Oracle, SQL Server, etc.) recommended.
  • Illustration and animation skills and experience with video and photography are a plus.
  • Keen attention to detail and ability to accurately proof code and content.
  • Self-motivated, positive attitude, team-player and strong work ethic.
  • Articulate, professional and able to communicate in a clear, positive manner.
  • Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines, and work well under pressure.
  • Ability to read, write, and speak fluent English.

Travel Requirements:

  • Less than 10%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others and yourself.

About Us
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.

As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

APPLY HERE

Developer 1 

by | Jul 29, 2022 | Uncategorized

Job Description

Note from FlexJobs Staff: CampLife does not hire candidates from California, Colorado, or Nevada.

INVENTIVE DEVELOPER I

  • Job Title: Developer I who loves learning as much as solving puzzles
  • Pay Type: $50,000 to $60,000 per year
  • Location: Virtual / Work from home

Besides making incredible software that helps park operators live their BEST lives, we commit to creating dependable relationships with our customers and each other.

You’ll be working on the bread and butter of CampLife. In this role you’ll help develop a product that makes the record keeping, financial, and reservation process so simple the campground owners can get back to doing what they do bestgetting outside and interacting with their guests, rather then spending all of their time behind a desk or on the phone. Designing intuitive, efficient systems that take the hassle out of the paperwork side of our customers’ business is your chef’s kiss. Plan on providing expertise in the full software development lifecycle, from concept and design to testing. Update, design and implement architecture and features to dependably support current and future customers.

While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.

Necessary Qualifications for the Job

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
  • Proven work experience in object-oriented development (Java preferred)
  • Experience developing web applications using at least one client-side web framework
  • Object-oriented analysis and design using common design patterns
  • Knowledge of relational databases, SQL, and ORM technologies (JPA2, Hibernate, etc.)
  • Experience in the Spring Framework preferred
  • Familiarity with Amazon Web Services infrastructure preferred

Fitting into the Culture

Customer Focus

  • Create dependable relationships with team members and other CampLife teams.

Humility

  • Demonstrate a respect for others.
  • Willing to share and learn together.

Teamwork

  • Interest in building and maintaining a strong rapport with team members.

Communication

  • Excellent written and verbal communication.

Problem Solving

  • Willingness to work to understand customer challenges and dedication to creatively solving them.
  • Analytical mindset.
  • Innovative, willingness to think outside of the box.

Technical Knowledge

  • Well-organized and pays attention to detail.
  • Ability to quickly gather pertinent details and learn on the job.

Drive for Results

  • Demonstrated ability to take the initiative and complete work independently.
  • Resourcefulness to work on multiple tasks and projects simultaneously.

Day-to-day Work Expectations

Design and implement software solutions in various programming languages.

  • Write, document, test, and commit code.
  • Conduct informal peer code reviews.
  • Assist team members in development activities as needed.

Define application objectives and functionality in collaboration with software leads.

  • Contribute to the refinement of the software development roadmap.
  • Weigh various options to deliver needed functionality/solutions.
  • Review customer feedback and resolutions in support tickets to identify areas for improvement.
  • Review feature requests submitted by end users. Analyze and infer the root causes to identify potential solutions. Aggregate common requests together to avoid duplicate work.
  • Collaborate with appropriate stakeholders to determine the best path forward to address functionality and improvement needs.
  • Communicate scope changes, deadline changes, project obstacles, etc. to stakeholders.

Debug and resolve technical problems that arise.

  • Assist the onboarding and customer success teams in the resolution of customer issues.
  • Contribute to and serve in the hot seat’ to directly support customers as assigned.
  • Research and resolve escalated support tickets.
  • Assigned tickets marked as in-progress or complete as appropriate.

Contribute to the development of yourself and the team.

  • Produce detailed design documentation.
  • Document knowledge and share information with dev team members.
  • Help others through team-coding.
  • Stay up-to-speed on new software methods, technologies, and platforms that may add value at CampLife.
  • Contribute to streamlining and updating development processes like build tools, code branching strategies, etc.
  • Participate and engage in team meetings and activities.

Assist in maintaining and advancing our web-hosting solutions.

  • Ideate and contribute to improvements to the software development stack.
  • Monitor system activity and log files for problems.
  • Assist in resolving server/infrastructure issues internally and with vendors.

Develop internal documentation for CampLife teams.

  • Track work progress on open tickets and issues.
  • Document the checklist of activities in tickets taken to resolve support issues.
  • Add testing notes to tickets to help guide onboarding and customer support teams when troubleshooting issues.

Perform other duties and complete special projects as assigned.

APPLY HERE