User Experience Designer

by | Oct 11, 2022 | Uncategorized

Job Description

User Experience Designer (Remote)

Location: Remote

Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives apply to join our team.

SCOPE OF ROLE

DocSquad, the Bright Health Group telehealth platform, is looking for an exceptional designer to join our growing User Experience team. As a User Experience Designer, you are a key contributor in the planning and execution of the DocSquad human-centered experiences. You collaborate with your fellow designers, the design strategy and research team, and the Director of UX Design at DocSquad. You expertly craft digital experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.

In this role, you will apply your passion for the brand, craft, and design fidelity to create innovative end-to-end experiences.

As an Experience Designer, you will:

  • Collaborate with a team of designers in creating visions, forging concepts, and crafting the journey that will take our native mobile and web-based experiences to the next level.
  • Work on multiple designs/projects at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience.
  • Create journey maps to show and tell the steps required to complete simple or complex tasks.
  • Define information architecture, hierarchy, and workflow expressed as diagrams and screen schematics.
  • Create look and feel of the interface through color, typeface, illustration, photography, and layout.
  • Exercise strong knowledge of designing for multiple channels (especially native mobile and web-based applications).
  • Respect standards but constantly push where new ideas will improve the design, taking care to back your ideas up with qualitative testing and production metrics.
  • Work with the product and engineering partners to ensure timely delivery and alignment with product strategy.
  • Generate design specifications for fonts, color, and layout and deliver graphical assets required to build interfaces across multiple digital platforms.
  • Implement the mechanical aspects of a conceptual design for development, testing, and deployment.
  • Demonstrate understanding of new technologies and best practices in native and web navigation, browsers, mobile patterns, information architecture and usability.

ROLE RESPONSIBILITIES

The User Experience Designer description is intended to point out major responsibilities within the role, but it is not limited to these items.

RESPONSIBILITIES

  • Execute on the fine details of experience design across the DocSquad ecosystem, especially in native mobile design.
  • Build strong relationships and operating rhythms with team members inside and outside their core product team to efficiently design user experiences that are cohesive, inclusive, and well-informed.
  • Develop a deep empathy for consumers and medical providers.
  • Use insights gained through research to improve our products and deliver innovative new experiences.
  • Advocate for end-users in a fast-paced product climate, creating designs that foster a shared understanding of the user-centric intersection between design, product, and engineering.
  • Other duties as assigned.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree or four or more years of equivalent work experience.
  • Two (2)+ years of design experience with a strong portfolio of designs.
  • Experience designing for cross platform experiences (native iOS/Android and web-based applications) strongly preferred

PROFESSIONAL COMPETENCIES

  • Two or more years of relevant, on-the-job experience in Product, UI, or UX Design, delivering complex design systems for web and mobile native applications.
  • Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
  • A portfolio that demonstrates extensive experience designing digital experiences for native mobile and web-based applications.
  • Demonstrated ability to work fluently with standard design and workplace applications, including tools such as Figma, prototyping tools (Figma, InVision, Axure, etc.), task management tools (Asana, Trello, JIRA, etc.), documentation tools (Zeplin, Inspect, Confluence, etc.), Adobe CC and Microsoft Office Suite.

WORK ENVIRONMENT

The majority of work responsibilities are performed in an home office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

We’re Making Healthcare Right. Together.

We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:

Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.

Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.

Powered by Technology

We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

APPLY HERE

Tier 2 Customer Support – Photo Book Application

by | Oct 11, 2022 | Uncategorized

Job Description

Title: Tier 2 Customer Support – Photo Book App (2473)

Location: Remote – USA

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Tier 2 Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.

On this project, you will field questions from email, chat, and phone regarding customer orders, help with the software, and account issues.

Project Hours (All Times Pacific):

Mon – Fri 7am – 5pm, Sat – Sun 7am – 1pm

Hourly Pay Rate:

To be discussed in the interview phase

Commitment:

90 days

15 hours per week, 4 of those on the weekend (either day)

Language:

English

What We Are Looking For

  • Customer support experience, and light technical support experience
  • Being able to multitask, while maintaining a helpful and friendly tone with the customer will be key in this role
  • Zendesk familiarity is a plus

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on the phone

What s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to Hot Gigs postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we re your squad for the digital world.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

APPLY HERE

Customer Support – Tickets – Digital Library

by | Oct 11, 2022 | Uncategorized

Job Description

Title: Customer Support – Tickets – Digital Library (2258)

Location: Remote – USA

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support – Ticket background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

Our team provides customer service through Zendesk handling refunds, subscription cancellations, payment issues, feedback, feature request, tech issues, login issues, deletion of documents and accounts, and newsletter inquiries. We also handle any questions concerning Slideshare tickets.

Project Hours ( All Times Pacific):

5 pm – 12 am (Monday – Friday)

Weekend – all-day

*Need to be available for at least one day during the weekend.

Commitment:

20 hours per week

90 days (as needed)

What We Are Looking For:

  • A superstar Tier 1 agent
  • Fast learner, adapts quickly to a fast-paced project
  • Knows how to quickly add some empathy sometimes
  • Able to personalize answers to different types of requests
  • Able to handle multiple types of admins and payment processors
  • Resourceful

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone

What s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to Hot Gigs postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport #MGMod

APPLY HERE

Senior Technical Product Owner

by | Oct 10, 2022 | Uncategorized

Job Description

Title: Senior Technical Product Owner

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

Are you looking to join a high energy team who are tackling meaningful problems to transform digital healthcare? As a key player on the Conversational Tools team for Amwell, you will be leading the drive in our investment in present and future platform capabilities for delivery of conversation authoring tools to provide a higher level of service, reliability, scale and functionality to our key internal customers and stakeholders. This capability is at the heart of our ability to deliver automated care programs which have transformed the way healthcare is delivered by increasing accessibility and driving deeper connections between providers and patients.

Amwell is seeking an experienced and talented Technical Product Owner. In this role, you will be part of an organization that has a great Agile maturity and will have a unique opportunity to work in a Kanban model. The ideal candidate will have experience leading agile teams, proficiency with common programming languages, an understanding of human centered design methodologies and be well versed in utilizing JIRA or other project management tools to achieve and clearly articulate product requirements.

Core Responsibilities:

  • Work closely with the Product Manager on the creation of a product vision and roadmap.
  • Engage with our internal customers and partners to understand and identify needs and develop elegant solutions which align with product and company goals.
  • Engage various stakeholders and engineering leads to define the products functional and non-functional requirements and ensure implementation of product roadmap.
  • Write and capture user stories and acceptance criteria in Jira to communicate clear product objectives and requirements.
  • Collaborate with delivery teams in daily scrum meetings to ensure features are clearly understood, estimated, and prioritized.
  • Management and maintain a healthy backlog of development ready stories/epics.
  • Evaluate technical requirements to evaluate scope, risk and adherence with business requirements involving stakeholders were appropriate.
  • Test implementation to ensure business and user objectives are met. Presents and validates solutions with stakeholders and partners.
  • Craft internal and external communications around features, including release notes
  • Maintain and create product documentation to ensure stakeholders and partners understand how our products function.
  • Drive sprint and release plans and communicate changes to business teams

Qualifications:

  • Bachelor’s degree in Business Administration, Information Technology, or related field
  • 5+ years working in tech, consulting, IT, or related field, as a Product Owner, Business Analyst, Product Manager, Consultant, or Project Manager
  • 5+ years working with software products
  • Experience working with common programming languages
  • Naturally curious, with excellent critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to work effectively under deadlines and juggle multiple projects simultaneously
  • Team player and affinity to collaborate with others
  • Experience working with Conversation Editors or Chat Bot technology preferred
  • Experience working with medical taxonomies and/or Clinical Informatics teams preferred
  • Experience in agile product development and healthcare industry preferred

Additional information

Your Team:

Should you join Amwell and the Product Management team, you can expect:

Energetic, forward thinking, and resourceful are a few words that describe the Product Management team at Amwell. This innovative team manages the product roadmap, designs experiences that delight users, and works closely with current and future customers as the product experts of the Amwell family. Each member of this dynamic group works very collaboratively, communicating the product’s value across all other Amwell teams and to our customers.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast paced and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance

APPLY HERE

Pillar Architect, Product Growth

by | Oct 10, 2022 | Uncategorized

Job Description

Pillar Architect, Product Growth

Location: Remote (US)

MURAL’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.

MURAL created the Collaborative Intelligence System to power cultures of effective collaboration where everyone is connected, contributing, and empowered to deliver business-driving outcomes.

Founded in 2011, MURAL is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 700 MURAListas around the world collaborate in the MURAL app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

MURAL has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

YOUR MISSION

The Product Growth pillar is responsible for building a best-in-class self serve experience that drives Online ARR growth. We do this by leveraging qualitative and quantitative insights to formulate and quickly test hypotheses and learn and iterate to uncover new opportunities.

As a Pillar Architect Software Engineer at MURAL within the Product Growth pillar, you will work across engineering teams, product managers, design teams, leadership, and our usual stakeholders (Product Analytics, Marketing, Data Engineering) providing architectural expertise, mentorship, working proofs of concept, and technical design guidance.

In this role, you will:

  • Report directly to our Director of Engineering, Product Growth, and work closely with our Engineering Managers and our Team Architects (reporting to the Engineering Managers).
  • Collaborate with engineering leadership as a key author of our technical strategy.
  • Guide our teams in technical decision-making without gatekeeping, through intentional culture creation, transparency, and occasional formal review.
  • Help teams choose the right tools, frameworks, or techniques for their projects.
  • Work closely with our Team Architects to ensure the right level of quality for the code and the tests, address short-term issues and build a long-term strategy around quality
  • Partner with members from Product Analytics, Marketing, and Data Engineering to take into account their technical needs in the product.
  • Contribute to engineering-wide initiatives as a leader in MURAL’s engineering leadership team.
  • Serve as a key resource for our engineering teams and identify and raise cross-team and cross-org technical, process, and culture issues, working with other technical and non-technical leaders as needed.
  • Spend less time on writing code (~25%) and more time on having conversations with stakeholders, writing, reviewing, and socializing plans.

YOUR PROFILE

  • Deep experience in technical leadership as a lead engineer for multiple teams.
  • Experience working in a software engineering organization of MURAL’s size or larger (~25 product teams, ~200 engineers).
  • You seek first to collaborate, understand, and listen before sharing your opinion.
  • Strong verbal and written English communication skills and comfortability presenting highly technical topics to a highly technical audience and less technical business stakeholders.
  • Experience building software using React or another modern frontend framework and Node.js across the full stack, but are more interested in broad exposure and helping others tackle their problems.
  • Experience mentoring Senior and Staff level engineers.
  • Designed systems that are used in a large-scale production environment.
  • Deep understanding of distributed systems, design patterns, and practices related to building fault-tolerant, highly available, performant applications.
  • An advocate for quality and participate in setting standards for the organization.

Nice to Have:

  • Experience working in a Growth team and/or experiment platforms (e.g. Optimizely)
  • Experience with Marketing Technology (we heavily rely on Segment, Marketo, Mailchimp)
  • Proficiency in analytics tools (Heap, Periscope, Google Analytics, SQL, etc)

In the state of Colorado, the salary for this role ranges from $167,000 to $225,000 + equity + benefits, but may vary based on your qualifications and job-related experience level, that could result in a level outside of this range.

In New York City, the salary for this role ranges from $208,000 to $282,000 + equity + benefits, but may vary based on your qualifications and job-related experience level, that could result in a level outside of this range.

WHAT WE OFFER

In addition to being part of our quest to help people empower their imagination, we offer:

  • Competitive salary
  • 401K (US only)
  • Company equity
  • Health insurance
  • Fertility benefits
  • MURALvida stipend (for fitness, wellness, learning and coworking)
  • Fully remote team
  • Parental leave
  • End of year closure
  • Design thinking trainings
  • MURAL free forever plan

OUR VALUES

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

  • Make others successful
  • Adapt to thrive
  • Play to wow
  • Think global
  • Experiment like an owner

APPLY HERE