Job Description

Title: Senior Technical Product Owner

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

Are you looking to join a high energy team who are tackling meaningful problems to transform digital healthcare? As a key player on the Conversational Tools team for Amwell, you will be leading the drive in our investment in present and future platform capabilities for delivery of conversation authoring tools to provide a higher level of service, reliability, scale and functionality to our key internal customers and stakeholders. This capability is at the heart of our ability to deliver automated care programs which have transformed the way healthcare is delivered by increasing accessibility and driving deeper connections between providers and patients.

Amwell is seeking an experienced and talented Technical Product Owner. In this role, you will be part of an organization that has a great Agile maturity and will have a unique opportunity to work in a Kanban model. The ideal candidate will have experience leading agile teams, proficiency with common programming languages, an understanding of human centered design methodologies and be well versed in utilizing JIRA or other project management tools to achieve and clearly articulate product requirements.

Core Responsibilities:

  • Work closely with the Product Manager on the creation of a product vision and roadmap.
  • Engage with our internal customers and partners to understand and identify needs and develop elegant solutions which align with product and company goals.
  • Engage various stakeholders and engineering leads to define the products functional and non-functional requirements and ensure implementation of product roadmap.
  • Write and capture user stories and acceptance criteria in Jira to communicate clear product objectives and requirements.
  • Collaborate with delivery teams in daily scrum meetings to ensure features are clearly understood, estimated, and prioritized.
  • Management and maintain a healthy backlog of development ready stories/epics.
  • Evaluate technical requirements to evaluate scope, risk and adherence with business requirements involving stakeholders were appropriate.
  • Test implementation to ensure business and user objectives are met. Presents and validates solutions with stakeholders and partners.
  • Craft internal and external communications around features, including release notes
  • Maintain and create product documentation to ensure stakeholders and partners understand how our products function.
  • Drive sprint and release plans and communicate changes to business teams


  • Bachelor’s degree in Business Administration, Information Technology, or related field
  • 5+ years working in tech, consulting, IT, or related field, as a Product Owner, Business Analyst, Product Manager, Consultant, or Project Manager
  • 5+ years working with software products
  • Experience working with common programming languages
  • Naturally curious, with excellent critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to work effectively under deadlines and juggle multiple projects simultaneously
  • Team player and affinity to collaborate with others
  • Experience working with Conversation Editors or Chat Bot technology preferred
  • Experience working with medical taxonomies and/or Clinical Informatics teams preferred
  • Experience in agile product development and healthcare industry preferred

Additional information

Your Team:

Should you join Amwell and the Product Management team, you can expect:

Energetic, forward thinking, and resourceful are a few words that describe the Product Management team at Amwell. This innovative team manages the product roadmap, designs experiences that delight users, and works closely with current and future customers as the product experts of the Amwell family. Each member of this dynamic group works very collaboratively, communicating the product’s value across all other Amwell teams and to our customers.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast paced and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

  • Unlimited Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance