by Ronald Barron | Nov 23, 2022 | Uncategorized
ob Description
Title: Staff Manager, Customer Security & Trust
Location: Remote – United States
TL;DR
GitHub is looking for an exceptional Customer Security and Trust leader with a technical bent and extensive hands-on leadership experience. This role will accelerate the growth of GitHub’s GitHub’s Customer Security and Trust program. In addition to filling the role of a manager, this individual will be uniquely positioned to build relationships and liaise across the enterprise and will work in close collaboration with the GitHub’s Security, Revenue, Legal, and Product Organizations. GitHub is committed to doing right by our customers and maintaining a Customer Security and Trust program where we put the trust and needs of our customers first.
If you have a demonstrated record in Customer Security and Trust, have experience collaborating with support and account teams and diverse business organizations in order to drive enterprise objectives, and want to contribute to building customer trust and security superfans of the world’s largest software development platform, we want to hear from you!
About the Role:
As part of the Governance Risk and Compliance (GRC) function under GitHub’s Security Org, this role will lead the talented Customer Security and Trust team. You will work closely with multiple groups including GitHub’s support and account teams, commercial legal, security incident response, technical risk, compliance, and product to:
- Develop scalable ways to share knowledge across a quickly growing company;
- Collaborate on durable artifacts and collateral to build on a customer’s ability to self-serve information around what they care about most;
- Build and maintain scalable tools and automation to support workstreams for responding to customer security questionnaires and requests for information;
- Establish program metrics to support business decisions and ensure activities are prioritized based on their potential impact to the business;
- Ship and iterate on process improvements with a goal of repeatability and consistency while maintaining high quality;
- Proactively identify opportunities across the business to deliver on customer trust through partnerships, new initiatives, and projects and
- Prioritize and nurture the current team principle of providing information and addressing questions in a transparent, honest, and accurate way with high standards of quality.
This is a team effort, so as an experienced manager bringing your team members, leadership, and customers along for the ride is integral to your success. Central to the team’s culture is that of inclusion, transparency, and teamwork – we lift each other up to be successful!
The selected candidate should be comfortable interfacing with revenue, engineering, product and security services, business and operational organizations, and occasionally directly with customers. The role will work with respective stakeholders and owners to prioritize CST strategy and revenue goals with the highest potential impact and support the operationalization of those efforts. Our ideal candidate takes an extremely pragmatic approach, functions as part of a growing team, and is able to balance the needs of a very dynamic culture.
Responsibilities:
You will be the lead of the program and collaborate with your direct reports on the maintenance and improvement of GitHub’s Customer Security and Trust Program. As part of this role, you will:
- Support a talented and motivated team of Hubbers as a people manager by prioritizing weekly team syncs, consistent 1:1s, individual development planning, performance reviews, hiring, etc.
- Practice and lead with kindness – our team is often engaged during incidents or when a teammate needs help. Treating each other with empathy and respect is foundational to building trust and creating positive relationships.
- Work closely with the GRC Director and Chief Security Office on program strategy and improvements to solidify and clearly articulate the priorities and goals of the program.
- Act as a conduit of information to and from the Revenue org.
- Advocate for customer needs and asks across the business.
- Support the full life cycle of customer security questionnaires and requests for information as well as the training and enablement efforts for the revenue org teams providing first line support.
- Track progress of team services and business functions against revenue goals.
- Collaborate with security and revenue leadership to ensure relevant metrics are captured in order to inform and drive business outcomes.
- Bring attention to potential high impact – low cost opportunities or innovations to increase the ability to reduce friction for customers to be able to purchase GitHub’s products.
- During incidents, play a supporting role in reviewing customer comms and fielding customer questions.
Required Experience:
- 7+ years of experience in the fields of security, IT, and/or sales enablement.
- 4+ years of people management experience with experience hiring and building a team.
- Experience managing a distributed remote team while customizing team processes for maximum productivity and minimal burnout.
- Direct experience with teams that build and maintain Customer Security and Trust programs and tooling.
- Practical experience with RFI workflows and tooling.
- Direct experience working through customer questionnaires and requests for information.
- Proven track record supporting customer engagement with superior customer support and ability to manage difficult conversations while satisfying customers.
- Exposure to customer contract terms, site policy, or terms of service in support of account and security teams in partnership with a legal function.
- Familiarity with applications and tooling supporting automation of processes and workflows.
- Proven communication skills and ability to understand the value and drivers behind adjusting style and tone for a given audience, including technical and non-technical peers across the company.
- Independent motivation, high comfort level with asynchronous work environments, written communication, use of chat tools.
Preferred Experience and Approach:
- Your first and foremost job is to put your employees and team members first by building and maintaining a safe psychological environment based on GitHub’s Leadership Principles: Customer Obsessed – Trust by Default – Ship to Learn – Own the Outcome – Growth Mindset – Global Product, Global Team – Anything is Possible – Practice Kindness
- Mastery at digging into problems, answering questions, and assisting colleagues both within the CST Team and across the company.
- Experience / familiarity working with GitHub’s Products and services
- Proven success in developing and using metrics/KPIs to assess, report on and improve program performance.
- Experience in an iterative, transparent environment where work is shared in draft stages.
- Proficiency in working under ambiguous situations, with demonstrated drive to bring clarity using communication and independent research of existing documentation and resources.
- Experience with a team-centric mindset. Drawn to collaboration with a belief that we create a better result together.
- Expertise in functioning as a business to technology translator and help bridge the revenue and security teams.
- Demonstrated confidence in ability to say “I don’t know, but I will find out!” with a strong desire to learn.
Minimum salary of $118,100 to maximum $265,100.
At GitHub certain roles are eligible for additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Location: In this role, you can work remotely from anywhere in the United States or onsite in one of GitHub’s U.S. offices (San Francisco, Bellevue, Raleigh).
#LI-Remote
APPLY HERE
by Ronald Barron | Nov 23, 2022 | Uncategorized
Job Description
Note from FlexJobs Staff: This employer is currently hiring in the following states: AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.
Customer Support Representative | Remote
- South Jordan, UT, USA
- Employees can work remotely
- Full-time
Company Description
HireVue is the talent experience leader accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.
We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.
Job Description
Full Time | Must be located in the US | Must be willing to work in the Mountain Time Zone | Starting Hourly rate from $17.50
This is an early career professional role with potential to grow within the business. As such, we have this role posted continuously, and will be interviewing and hiring on an as-needed bases.
Who are we looking for?
The award-winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.
The role of the Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
What will you be doing?
- Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
Qualifications
- Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role; experience in a technical support role is a plus
- Strong problem solving skills and ability to be resourceful
- Flexible schedule (we provide 24/7 customer support)
- Requires US Citizenship to work in this position
Additional Information
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.
Per US Federal Contractor Mandate HireVue requires that all employees are vaccinated against COVID-19 and are able to demonstrate proof of this vaccination as a condition of employment, subject to exemptions permitted by law.
Here are some of the states where HireVue is currently hiring:
AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.
APPLY HERE
by Ronald Barron | Nov 22, 2022 | Uncategorized
Job Description
Associate Director, Lead UI/UX Designer
locations
USA – New Jersey – Kenilworth
USA – REMOTE – REMOTE
time type
Full time
job requisition id
R208833
Job Description
Attention NJ Applicants: In April 2020, our Company announced plans to consolidate our New Jersey campuses into a single New Jersey headquarters location in Rahway, NJ by 2023. Therefore, the NJ work location for this role will be temporarily based and the exact timing of the departmental move to Rahway, NJ will be communicated at a future date.
Associate Director, Lead UI/UX Designer will work within the Human Health Insights, Analytics and Data area to contribute to development of our advanced data science application platform. We are realizing the vision of a cohesive commercial decision support suite, helping stakeholders make data-driven decisions to optimize delivery of our product to patients. The candidate will lead UI/UX design and the evolution of a consistent design language to apply across our Company’s commercial analytics application suite, ensuring usability and consistency.
The preferred candidate will work closely with business users to understand their needs, conduct listening workshops, propose UX concepts and evaluate responses. The candidate will team up with front end developers to build the solutions and should have experience translating design concepts to technical requirements language and understanding of the capabilities and limitations of implementation technologies. This role will require collaborating with cross-functional teams around the globe, strong communication skills is a must.
Primary Responsibilities:
- Lead development of master design guide for user-centric commercial analytics solutions.
- Collaborate with frontend engineering team to translate designs to functional applications.
- Conduct workshops to develop user requirements, wireframes, and UI prototypes.
- Apply best practices in UX design to continuously improve upon intuitive user experience for business stakeholders.
- Thought leadership in quantitative UX practices, incorporation to improve designs.
- Lead and grow solutions UX team to continue improvement of our solutions suite.
Education Minimum Requirements:
- A minimum of BS (or equivalent) in Human-Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline, or equivalent experience.
Required Experience and Skills:
- Have a portfolio that demonstrates a customer-centered approach to design, care in craft, and well thought through, end-to-end experiences
- 5+ years of product design experience
- 3+ years of shipping product experiences
- Passion for user-centered design
- Strong attention to detail
- Natural entrepreneur
- Strong communication skills with an ability to collaborate with cross-functional partners (Design, Product, Engineering, Marketing)
- Ability to support UX research
- HTML, CSS + JS are a plus
- Excellent interpersonal and communication skills
- Excellent organizational skills, with ability to navigate a complex matrix environment and organize/prioritize work efficiently and effectively
- Demonstrated ability to collaborate and lead with diverse groups of work colleagues and positively manage ambiguity
- Experience in Pharma and or Biotech Industry is a plus
Our Human Health Division maintains a patient first, profits later ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Yes
Travel Requirements:
25%
Flexible Work Arrangements:
Flex Time, Remote Work
APPLY HERE
by Ronald Barron | Nov 22, 2022 | Uncategorized
Job Description
QA Manager
Remote
Full Time
Manager/Supervisor
Sertifi is a self funded, leading technology company dedicated to helping businesses finalize business faster. It offers industry defining Agreement and Authorization Platforms built for businesses who need more efficient and secure ways to manage workflows. Sertifi simplifies how businesses send and collect agreements, payments, and authorizations by bringing it all into a secure platform. Sertifi automates processes, saves time from performing repetitive tasks, enhances security and PCI compliance, and provides customers an easy and convenient way to get business done faster. Tens of thousands of businesses around the world use Sertifi to streamline their contracts and payment processes, recognize revenue faster, and increase job efficiency.
We are currently seeking an experienced QA Manager to join our growing Engineering Team and manage our existing automated quality assurance efforts as we continue to improve the experience of our Sertifi Agreement Platform (large-scale SaaS web application).
In your role as QA Manager, you will be expected to continue developing your own skills through a mixed balance of hands-on coding along with mentoring and day-to-day management responsibility for our existing team members.
You will work closely with other QA Engineers, Scrum Teams, Security, DevOps and Product to build upon and improve the functional aspects of our existing automated testing efforts including integration of our automated testing into the DevOps lifecycle. This is an opportunity to immediately contribute and see the results of your work in use by millions of our users across the globe.
This position will report to our Director of Engineering.
Challenges You’ll Tackle:
Day to Day
- Establish, document, and implement quality assurance automation best practices
- Mentor and develop the skills of existing team members, as well as continually improve your own automation and development skillset
- Work in an Agile environment where innovation, teamwork, and creativity are the pillars of success across our 8 scrum teams
- Lead and manage existing QA team members to successfully meet their sprint deliverables and personal goals.
- Ensure that every phase and feature of the solution is tested, and that any potential issue is identified and fixed before the product goes live
- Work with Product and Scrum teams to extract test scenarios from business requirements
- Evaluate and document results of manual and automated tests into software release notes for our bi-weekly software releases
- Develop, document, and maintain functional test cases and other test artifacts such as test data and data validation including test results
- Work with the product, support, and customer success teams to replicate customer issues and application use cases when required
Leadership Expectations
- Provide quality assurance expertise to fellow team members and other scrum teams on best practices and innovative approaches to testing our bi-weekly software releases
- Manage the performance and career alignment of your team members, conducting regular 1:1s and formal annual appraisal reviews
- Focus on employee retention by providing feedback, aligning career goals, and fostering the growth of each team member
- Forecast hiring needs and collaborate with the People Team on job description creation, interviewing, and offer negotiation
- Forecast budget needs, working closely with your Director and our Finance team when asked
- Represent your team at our bi-weekly Scrum of Scrums which includes each of our scrum team leads, security, DevOps, and product teams to report progress being made against the sprint deliverables and identify any roadblocks that quality assurance is facing
- Ensure that our approaches to automated (and manual) testing are well defined, planned and executed
- Foster a culture of self-organizing teams through delegation of tasks/projects to fellow team members
- Own the assignment of testing workload into a release testing plan to be compiled and distributed at the beginning of every sprint
- Collaborate closely with one (or more) of our 8 scrum teams to promote software quality standards
Future Challenges
- Define and implement a long-term strategy and approach to both performance and stress testing at the API, micro-services, and database layers
- Continue to champion the adoption of automated testing integrated into our DevOps lifecycle
- Develop and implement an improved and repeatable process for defect tracking, logging, reporting, and trend analysis
- As Sertifi continues to grow and evolve we need you to be flexible in your role and from time to time you may be asked to participate in an on-call out of hours Support rotation.
What You’ll Need to Succeed:
- A Bachelor’s degree in Computer Science or related discipline with 4 years of test automation experience developing and executing end-to-end tests for complex systems, preferably at a SaaS company
- Must have prior experience in both managing a Quality Assurance team, as well as hands-on experience in a QA role
- Proven success in building high-performing teams, including previous recruitment/hiring experience
- Strong communication skills and the ability to deliver prompt feedback as needed
- Solid experience using SQL to validate test results would be consider a must have skill
- Proficiency with OOP languages such as Python, familiarity with C# or Angular 8 is a plus
- Experience developing and executing manual and automated tests for complex web applications, preferably at a SaaS company
- Expert understanding of web application design and debugging skills including micro-services. You will need to be familiar with accessing data sources (Databases, Web Services, APIs)
- Solid understanding of testing across distributed applications utilizing message bus technology and architecture
- Experience utilizing distributed source control such as Git would be preferred
- Exceptional communication, interpersonal and organizational skills with the ability to multi-task, meet deadlines and prioritize both your own and your team’s workload
- Ability to solve complex problems in a systematic and organized way
- Experience developing and maintaining formal test documentation and reports including quality assurance metrics
- Experience with any of the following is a plus: Salesforce, Selenium WebDriver, Load Ninja, Zephyr, Robot Framework, BrowserStack, SOAP and REST API testing (Postman and Ready API), JIRA and Confluence
- Exposure to cloud platforms such as Azure as well as build and deployment automation (CI/CD pipelines) would be preferred
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of the time.
What’s in it for you:
We offer great benefits such as: Competitive salary, Unlimited PTO, medical/dental/vision insurance,short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-taxTransit Benefit Program.
Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.
APPLY HERE
by Ronald Barron | Nov 22, 2022 | Uncategorized
Job Description
Full Stack Lead Engineer (Atlanta-based, remote)
Location Atlanta (Remote), US (Remote)
Type Full time
Department AirCrew | Acclinate
Overview
The successful hire will work exclusively with our AirCrew client, Acclinate.
This is a US-based, remote-eligible role. We’re looking for engineers in the Southeastern US, preferably Atlanta, GA but remote US applicants will also be considered. The working schedule will be from 9 AM to 5 PM EST, Mondays to Fridays.
Who is Acclinate?
Acclinate is a digital health startup company improving health equity through inclusive research. We help pharmaceutical companies and healthcare organizations access and engage communities of color so their research efforts are more inclusive and reflect the populations they serve.
Job Description
We are looking for a talented Full Stack Lead Engineer to join Acclinate’s remote team. As Full Stack Lead Engineer, you will serve in both lead and individual contributor capacity on the engineering team developing Acclinate’s e-DICT platform. Your primary responsibilities will be to translate product features into technical designs (e.g., solution architecture) and tasks for e-DICT engineers, and directly support the implementation of each release. You will report to the VP of Product and Technology, work alongside e-DICT’s product manager, and oversee 3-5 engineers.
Requirements
- 5+ years in an engineering leadership role (e.g. senior engineer, engineering manager, tech lead, solution architect, etc.)
- Demonstrated proficiency with cloud-native platforms (GCP is preferred, AWS is also acceptable)
- With experience using data/analytics-specific services
- Demonstrated experience in developing NodeJS-based applications, with exposure to NestJS, Angular and/or React (Angular is preferred)
- Experience designing and implementing event-driven systems with a microservice architecture
- Experience leading in agile environments and leveraging supporting agile stacks (e.g., Jira/Confluence)
- Experience developing solutions in healthcare or other highly regulated industries would be preferred
Responsibilities
- Participate in product and release planning processes by providing estimates of the technical feasibility of e-DICT product features
- Produce technical design artifacts – e.g. solution architecture options, data modeling, API specifications, etc. – to guide the development of features
- Define and assign development tasks to engineering team members
- Execute high-priority development tasks as a part of the engineering team (e.g. product development, environment staging, platform deployment, troubleshooting etc.)
- Champion industry standard development practices and define/document engineering processes (e.g. coding standards, development workflows/tools, etc.)
- Perform code reviews and approvals
- Provide mentoring and coaching to junior team members
- Provide input into hiring / scaling the engineering team – resume screening, technical interviews, etc.
- Coordinate with external development partners to align on implementation approaches, developer onboarding, and overall quality assurance
- Work with development partners and/or new hires to address key capabilities supporting engineering (e.g. data science, DevOps, security, QA, support, site reliability, etc.d)
- Present solutions and architecture to technical and non-technical stakeholders
- Identify technical debt and structure plans to resolve
Our Benefits
- Medical, Dental and Vision plans
- Flexible Paid Time Off (PTO) policy, along with 7 paid US holidays
- Company shutdown for the Winter holidays
- Maternity / Parental leave
- Flexible Sick Leaves and Bereavement Leaves
- Remote work
APPLY HERE
