Client Service Manager

by | Dec 15, 2022 | Uncategorized

Job Description

Title: Client Service Manager – National Remote

Location: United States
Job Category: Sales & Marketing
Job Type: Full-time
Travel Percentage: -1
Job Description:

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.

As a Client Service Manager, you will manage matrix-heavy processes as you partner with the assigned Strategic Account Executive to bring the benefits of UnitedHealthcare Group Retiree Solutions to our Public Sector, Private Sector and Labor customers. Will be responsible for the day-to-day overall service experience for the client and consumer resulting in continued growth, profitability, and retention.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • The CSM is the primary day to day service contact for our customers. Must understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing UHC reputation in the industry.
  • To build a strong working partnership with the SAE to ensure customer satisfaction and retention.
  • Leads effective meetings with customers, vendors and matrix partners as necessary.
  • Will provide consultative services to clients to address service delivery needs.
  • Manages all service-related issues on assigned book of business. Investigates, research and resolve problems presented by the customer and Account Management Team (AMT) members.
  • Triage and troubleshoot client issues providing timely resolution and determining root cause.
  • The CSM will assist in the adoption of all Strategic Administrative Initiatives for the business
  • Identify trends and develop customer specific solutions in collaboration with cross-functional team’s expertise.
  • Ensures the timely and accurate delivery of client communications (correspondence, network and product updates, fulfillment materials, ID cards, etc.). Manage customer/ responsiveness throughout the AMT team.
  • Manages and meets internal metrics and client specific metrics. Collects and reports externally on the quality of service that is delivered to the client.
  • Engage senior leadership to adopt new ideas, products, escalations, and approaches.
  • Models UHG’s principles of integrity and compliance. Adheres to our business principles.
  • Acts as a project manager, facilitating and managing the AMT process, setting direction, schedule, and issue logs to ensure resolution of issues across functional areas are complete.
  • In partnership with the SAE, ensures customers are well-inform and knowledgeable about plan options, new products, policy and procedural and legislative changes.
  • Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity for customers by coordinating enrollment meetings and the ordering of enrollment materials. Creates customer specific presentations and trains vendors for OE meetings. May attend these meetings a necessary.
  • Maintains professional and technical knowledge by reading internal communications, attending educational workshops/training and reviewing industry related publications.
  • Maintains current insurance license(s) as required by law.
  • Along with the Implementation Manager and SAE, coordinates needed activities for the timely implementation of products and services onto UHC systems.
  • Proactively works with customers, SAE, AMT and business partners to create and implement service and process improvements.
  • Manages metrics and customer goals. Collects measures and reports on the quality of service that the business delivers to its customers. (i.e., performance guarantees)
  • Responsible for monthly/quarterly collection and delivery of client reports as directed by the client contract.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree (or higher) OR High School Diploma / GED (or higher) with 3+ years of Account Management / Account Services experience
  • 3+ years of’ account management experience/servicing experience
  • 2+ years of business project management experience
  • 2+ years of healthcare industry experience
  • 1+ years of public speaking experience
  • Experience with Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management) and Microsoft PowerPoint (creating slides and presenting in front of groups of people)
  • Experience with Medicare Insurance
  • Travel up to 25% of the time
  • Active license in resident state for Accident & Health or the ability to obtain it within 90 days of employment.

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Excellent verbal and written communication
  • Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations, and policies

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $66,100 – $118,300. The salary range for Connecticut / Nevada / New York City residents is $72,800 – $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

APPLY HERE

Paid Social Specialist

by | Dec 15, 2022 | Uncategorized

Job Description

PAID SOCIAL SPECIALIST – REMOTE

BOSTON, MA 02101

Specialist, Paid Social (Remote)

The role we are looking to fill is for a Specialist of Paid Social. This person will be responsible for day-to-day strategy and execution of paid social campaigns, by outlining effective strategies and techniques for accounts, implementing paid media disciplines, presenting recommendations and strategy to clients, as well as leading and mentoring junior team members. The role requires a demonstrated and comprehensive knowledge of paid social to effectively drive day-to-day tactical execution of the campaigns and continually exceed client expectations.

Qualifications:

  • Bachelor’s degree required
  • 2+ years paid social experience
  • Prior experience leading channel strategy, approach and plan development for paid social
  • Experience analyzing paid campaign results and developing insights/recommendations/optimizations
  • In-depth experience managing campaigns within (but not limited to): Meta (Facebook/Instagram), Pinterest, TikTok, LinkedIn, Snapchat, Twitter
  • Bonuses:
    • Meta Blueprint certification
    • Previous experience managing others
  • Advanced computer skills, proven proficiency in Excel, PowerPoint and Google Docs

Responsibilities:

  • Lead the strategy and execution of paid social campaigns across multiple clients, including but not limited to account strategy development, setup, and management
  • Must have experience working directly in social platforms managing paid campaigns including but not limited to: Meta (Facebook, Instagram), Pinterest, Snapchat, LinkedIn, TikTok, Twitter, etc.
  • Monitor campaign performance, including owning budget pacing
  • Build and establish client relationships by acting as the lead day-to-day contact for client communication, running client meetings, statuses, and presentations.
  • Supervise, train and mentor junior team members to build skillsets, and foster strong career growth trajectory within the AMP paid social team
  • Help manage workflow and allocation of tasks to Paid Social Coordinators on the team
  • Act as a quality assurance’ manager to ensure all deliverables are client-ready & error-free before they are sent externally
  • Proactively identify areas of opportunity to improve efficiency and present data-driven recommendations that improve current marketing and business practices
  • Use statistical analysis to draw conclusions about marketing campaign performance, and provide insights and recommendations
  • Monitor media and competitive trends, best practices and techniques to demonstrate thought leadership, both internally and externally, ensuring account growth and identifying new opportunities
  • Self-motivated & ability to work autonomously
  • Strong communication and presentation skills
  • Exceptional organizational and time management skills
  • Be comfortable managing upwards when necessary, to tap into Director and/or Executive level resources to help troubleshoot client and/or team issues
  • Ability to stay current on search trends, new opportunities, and industry changes
  • Ability to consistently perform under pressure in a fast-paced environment as an individual on a team
  • Proven ability to manage multiple projects, drive hard to completion, and deliver effective results

About AMP Agency

AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We’re a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an “Insights Inspired, Results Driven” approach to design end-to-end marketing solutions for the brands with which we partner.

AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.

APPLY HERE

Personalized Internet Assessor

by | Dec 15, 2022 | Uncategorized

Job Description

Personalized Internet Assessor Chile

Country

Chile

Job Type

Freelance

Work Style

Remote

Description and Requirements

What does the role involve?

In this role you will be reviewing online search results in order to improve their content and quality. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will involve reviewing the language used in the search results by examining grammar, tone and cultural relevance.

Through this work you will be making a valuable contribution by expressing your opinion on the quality and content of what is currently out there on the web. You will play a part in improving the quality of one of the largest search engines in the world using both your PC and required Smartphone device.

Who is suitable for this role?

We are currently seeking dynamic and creative people who have a strong interest in social media, specifically those who are an active daily user of their Gmail account. We also require suitable candidates to own & use a smartphone – Android or iPhone – and have a familiarity with other forms of social media and Google products. You should also be flexible, reliable and have the ability to interpret and follow established guidelines.

You will have the flexibility and freedom to work from your own home, working your own hours. We are currently seeking people who have a specific smartphone device (Android V4.2 or higher or iPhone running iOS version 13.0 or higher) to complete tasks.

What are the main requirements for the role?

  • You must have full professional proficiency in written and verbal English and Spanish
  • You must be living in Chile for the last 5 consecutive years
  • You must own and use a Smartphone (Android V4.2 or higher or iPhone running iOS version 13.0 or higher) to complete tasks
  • The majority of the task types will require both a desktop/laptop and a Smartphone
  • Gmail must be your primary email account
  • Active daily user of Gmail and other forms of social media (Twitter & Facebook)
  • You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Chile
  • Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
  • Experience in use of web browsers to navigate and interact with a variety of content

Additional Job Description

In this role you will be reviewing online search results in order to improve their content and quality for Spanish speakers in Chile. You will be required to provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this role will involve reviewing the language used in the search results by examining grammar, tone and cultural relevance.

Through this work you will be making a valuable contribution by expressing your opinion on the quality and content of what is currently out there on the web. You will play a part in improving the quality of one of the largest search engines in the world using both your PC and required Smartphone device.

APPLY HERE

Senior Graphic Designer

by | Dec 15, 2022 | Uncategorized

Job Description

Sr. Graphic Designer

at Fetch

Chicago, IL, Madison, WI, or Birmingham, AL

What we’re building and why we’re building it.

Fetch is a build-first technology company creating a rewards program to power the world. Over the last 5 years, we’ve grown from 0 to 18M active users and taken over the rewards game in the US with our free app. The foundation has been laid. In the next 5 years, we will become a global platform that completely transforms how people connect with brands.

It all comes down to two core beliefs. First, that people deserve to be rewarded when they create value. If a third party directly benefits from an action you take or data you provide, you should be rewarded for it. And not just the “you get to use our product!” cop-out. We’re talkin’ real, explicit value. Fetch points, perhaps. Second, we also believe brands need a better and more direct connection with what matters most to them: their customers. Brands need to understand what people are doing and have a direct line to be able to do something about it. Not just advertise, but ACT. Sounds nice right?

That’s why we’re building the world’s rewards platform. A closed-loop, standardized rewards layer across all consumer behavior will lead to happier shoppers and stronger brands.

Fetch is an equal employment opportunity employer. This position can be based remotely or hybrid in Birmingham, Chicago, or Madison.

The Role:

The next step in evolving our shopper journey will be bringing on a Sr. Graphic Designer who will create smart, memorable content to move Fetch’s brand forward and to keep our app users informed, entertained and engaged.

What you’ll do:

  • Design content for a range of communications, including emails, mobile inbox messages, in-app carousels, and much more
  • Support design leads in generating elite content that is reflective of a world-class app
  • Work within Fetch’s visual identity, while identifying opportunities to push its boundaries
  • Take on other design-related projects when time allows

How you’ll do it:

  • Concept, design, iterate, and revise pixel-perfect(ish) projects based on provided briefs and feedback
  • Seek out opportunities for design elevation throughout Fetch’s portfolio of creative work
  • Utilize the ideal mix of photography, illustration, typography, and textures to make each design project sing
  • Follow and adhere to team processes, and adapting as processes evolve
  • Demonstrate dedication to diversity, inclusion, and representation
  • Keep on top of trends in content, storytelling, and best practices for design
  • Provide opinions and points-of-view about the best approach to each project

Who you’ll work with:

  • Collaborate closely with creative team peers – writers, illustrators, motion designers, other designers, creative leadership, production artists & project managers
  • Support design & illustration leadership, & their initiatives
  • Work with Fetch leadership, Partner Development and New Business teams to understand objectives, target specific audiences, and evaluate design outcomes

Ideal Candidate:

  • 5-7 years graphic design experience
  • Transform insights & strategy into excellent creative output
  • Adobe Creative Cloud software, Microsoft Office programs, and Google Suite
  • Understanding & designing for specific audiences
  • Collaborative spirit
  • Values & welcomes feedback
  • Willing & able to ask questions and seek suggestions from teammates
  • Capable of articulating design rationale and making insightful recommendations
  • Motivated and curious
  • Organized and self-starting attitude
  • Persistent and resourceful in execution
  • Thrives in a fast-paced environment, with tight deadlines
  • Ability to manage multiple projects simultaneously and still deliver high-quality work within the given timelines

Nice to have:

  • Figma and HTML experience

At Fetch, we’ll give you the tools to feel healthy, happy and secure through:

  • Stock Options: Fetch wants you to be on the rocketship with us! Options will give you the opportunity to share the excitement of the company growth and have your own stake in its success.
  • 401k Match: We match 100% of the first 3% of your 401K contribution.
  • Benefits for humans and pets: We offer comprehensive PPO and HDHP plans (Dental | Vision | Life Insurance) in addition to pet insurance, fully covered for the first pet. Our bereavement leave also includes our furry friends.
  • Continuing Education: Fetch provides up to $10,000 per year in education reimbursement support for any job-related courses/programs/certifications. You will also have access to Udemy, an online course provider with thousands of topics to discover.
  • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. Current groups include Amplify BiPoC, Amplify Women, Amplify LBGTQ+, Amplify Family, and Amplify Veterans.
  • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our End-of-Year break.
  • Robust Leave Policies: Whether it’s for you or a loved one, Fetch offers generous leave time for various health and personal needs that take you away from work. Our parental leave policy provides 18 weeks of paid time off for primary caregivers, 12 weeks for secondary caregivers, and the option to create a flexible return to work schedule in the last few weeks of leave.
  • Wellness Program: Utilize these tools and resources to bring your best self to work each day.
    • Wellness coach on staff to help you create goals, provide accountability and support you on your wellness journey
    • Nutrition counseling through Charge Nutrition
    • Gympass membership to access in-person gyms, virtual workout classes, meditation apps, and much more.
    • Employee Assistance Program (EAP) provides no cost, confidential resources and services to help navigate life’s many changes and challenges.
  • Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago 1-2 times per week. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
  • Social Impact Efforts: Take part in volunteer events or donate to your favorite organizations through BrightFunds.

APPLY HERE

Motion Graphics Designer

by | Dec 15, 2022 | Uncategorized

Job Description

Note from FlexJobs Staff: Employer states this position will be remote in the US.

Motion Graphics Designer

WFH Flexible • CA

Job Type

Full-time

Description

YR Media is seeking a Motion Graphics Designer. As part of the Creative Team, you will be responsible for creating eye-catching, dynamic video graphics for social media campaigns, and content marketing across our social, web, and paid channels as well as templates that support branding efforts across our video teams.

The Motion Graphics Designer has a keen design eye and strong attention to detail. The ideal candidate must be advanced in post-production software, be able to come up with creative solutions quickly, and most of all are willing to work with and mentor our developing creators in accordance with our organization’s mission.

This position works within a larger team of design professionals, supporting organization goals and media initiatives. Additionally, this position will be a leader in maintaining and advancing the design aesthetic of the YR Media brand.

Requirements

Position Responsibilities:

  • Collaborates with visual designers and other members of the Creative Department to create fresh, engaging motion graphics content that follows our brand standards across social media and paid marketing channels, and more, often for our mobile-first audience
  • Produce sketches, storyboards, animatics, and style frames to visualize concepts
  • Master existing brand guidelines and help to establish additional motion and video guidelines
  • Works with Graphic Design Program Manager to help establish ways to incorporate motion design concepts into the design curriculum
  • Consistently track and showcase relevant inspiring work to motivate and inspire creative production teams
  • Collaborates with internal teams such as our Development & Growth department and Newsroom during ideation of campaign solutions to identify opportunities for video solutions
  • Cuts existing video content to produce new promotional content for use on various social media platforms
  • Creates motion graphics involving typography, photography, video, and animation
  • Helps to develop YR Media’s brand motion identity and set high visual standards for all brand videos
  • Works with multiple video codecs including Raw video format
  • Collaborates with team members on delivering projects on time and on budget while occasionally working on video productions as needed.
  • Experience with multiple formats and can identify graphic and editorial trends
  • Keeping project files organized, clean, and properly labeled
  • Exporting assets to specific file specifications according to need. Experience creating Media Encoder presets a plus
  • Serves as a mentor and leader to all interns and production assistants across all teams of the Creative Department
  • Performs any other duties as assigned

Qualifications & Skills

  • 2+ years of video and motion graphics experience
  • High-Proficiency in Adobe Premiere, After Effects, Illustrator, and Lightroom
  • Proficiency in video production software (Premiere, Final Cut, etc.)
  • Proficiency in 2D motion graphics
  • Experienced with post-production workflow and the latest post-production techniques
  • Skilled with typography, composition, color, and rhythm
  • Proven skills in sound editing and mixing
  • Strong competency in color correction and color grading
  • Strong desire to learn new techniques and technology to advance your skills
  • Familiarity with project management tools eg Asana
  • Excellent communication skills and ability to collaborate with different levels of management and creative teams.
  • Experienced in carrying out campaigns and has an advanced understanding of what makes content engaging and successful across digital channels and audiences
  • Personable, professional and patient demeanor to interface with staff and youth of diverse backgrounds
  • Must be conversant with DE&I practices
  • Strong team player and creative thinker; ability to support smaller projects while taking the creative lead on a larger project.

Supervisory:

This is a full-time role, has no direct reports, and reports to the Brand and Visual Design Manager.

Salary Range: This is a full time exempt level position with a salary range of $65k – $75k.

Location Requirements:

Employee’s principal place of work shall be located in Oakland, CA, or any of YR Media’s designated hubs around the country.

Physical Requirements:

This position requires the ability to occasionally lift 25-pound boxes to a height of 3-4 feet.

Benefits offered: Health Insurance, fifteen (15) days of vacation, Paid holidays, Paid sick leave, Float day, 403(b), Professional development, Headspace, Financial wellness through HoneyBee, Paid YR (organization) holidays, EAPs (Halcyon and Guardian), Paid Bereavement leave, etc.

Salary Description

$65k – $75k/ year

APPLY HERE