Communication Implementation Consultant

Job Description

Title: Communication Implementation Consultant – USA Virtual

Location: Lincolnshire Illinois United States of America

Our story

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Job Description

Alight s Consumer Experience practice is seeking a Communication Implementation Consultant to join our team. Our consultants are passionate about developing creative strategies to solve problems, shift perceptions and drive employee behaviors for our clients.

As a Communication Implementation Consultant, you will apply your effective communication, change management and consulting skills to develop strategies that achieve your client s goals and objectives. You will lead large communication implementation projects for select clients. You are a skilled communication strategist who confidently guides your internal team of content developers, designers, project managers and technical experts to deliver quality work. You are experienced in developing and implementing complex digital communication strategies that engage users and produce results. You also will contribute to business development initiatives and practice growth.

This is a virtual / work-from-home / remote opportunity available anywhere in the U.S.

The Communication Implementation Consultant responsibilities include:

  • Managing large, complex client implementation projects and relationships
  • Planning strategic development of effective multi-media communication and change management campaigns that inspire consumers to take action
  • Staying current with communication trends and demonstrating fluency with delivery channels.
  • Consulting with select clients at the senior HR level
  • Anticipating client needs through the study of industry trends and the business environment and addressing them with the savvy application of human insight, creative strategy and friendly technology
  • Helping to build cohesive, high-impact teams, leveraging colleague skills and talents
  • Proactively identifying and addressing downstream impacts through cooperative problem solving
  • Working collaboratively with other workstream leads to deliver large multi-service, complex communication projects successfully.
  • Mentoring and coaching junior consultants
  • Identifying opportunities to extend and expand work with existing or new clients
  • Contributing to proposals and advancing sales initiatives

Required skills, experience and technical knowledge:

  • Exceptional communication skills, demonstrating creativity, as well as HR/benefits and digital communication expertise
  • Minimum of 7 to 10 years of relevant work experience
  • Comfortable engaging with and presenting to clients
  • Able to assimilate source materials, input from subject matter experts and other relevant documentation to create strategic recommendations and content
  • Able to understand role on project/team, while going beyond to add value
  • Able to collaborate efficiently and effectively with clients and colleagues
  • Accountable for assignments/projects to ensure they re delivered with excellence and profitability
  • Demonstrated experience in coaching, leading, motivating and/or managing people
  • Able to partner with subject matter experts from other lines of business
  • Can learn and apply new technologies
  • Software fluency, including the Microsoft 365 suite and Adobe Acrobat
  • Excellent organizational and project management skills and experience working in formal project management routines
  • Ability to effectively balance and prioritize multiple competing deadlines and workflows
  • Demonstrated presentation and business development skills
  • Flexibility to travel (up to 15%)

Education:

  • Bachelor s degree or higher in related discipline.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

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Digital Marketing Account Manager

Job Description

Digital Marketing Account Manager

Company Overview

Brandetize is a people-first environment that focuses on a positive work energy. Our core values are the principles we live by and we have a transparent community that encourages your opinions, ideas, and feedback in every situation. We build and promote only brands and clients that we are proud of and believe in.

We believe in supporting our determined and motivated staff and we place a lot of trust our team to help run the clients’ businesses successfully and fearlessly. At Brandetize, we have a saying – you win or you learn.

Position Overview

Are you looking for a role you enjoy showing up to every single day?

Are you looking for a place full of people who work hard, have fun, and support one another?

We’ve been looking for you.

This position is full-time, exempt, salary. This is a remote position. Office headquarters are in San Diego so you have the opportunity to use the office as needed if you’re in the San Diego area.

Responsibilities

  • Act as a client-facing marketing manager responsible for client leadership, client communication and advocacy that result in long-term client retention, profitability, and growth of accounts.
  • This role supports the strategic development and execution of results-driven, performance digital marketing campaigns.
  • As an individual contributor and collaborator with a team, this role is responsible for the execution of digital marketing programs across an array of client industries and channels, including Paid Media, Email, SEO, Content, Social Media and Web.
  • Work with lead strategists to create marketing and sales funnel maps and develop strategic initiatives.
  • Support full funnel optimization efforts to hit client goals and targets.
  • Quantify, prioritize and execute tasks that will have the most significant impact in hitting client KPIs.
  • Ensure client accounts are profitable, operating within scope and budget for services
  • Use a data-driven approach for monitoring, analyzing, and reporting of online marketing campaigns ensuring KPIs are on track.
  • Experience interpreting data and making strategic recommendations
  • Employee management and coaching of account managers and coordinators.
  • Support in the development of processes and systems for account managers to use and continuously optimize
  • Use tools and software for efficient results, including Google Docs, Asana, Acello, Slack and other project management and communication tools
  • Stay up-to-date with trends and technologies and educate the team and agency

Requirements

  • Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities
  • Be data literate, obsessing over metrics and reporting and using the numbers to direct decisions with insight and confidence
  • Superb communication and client-facing presentation skills
  • Extreme attention to detail
  • Knowledge seeker with excellent critical thinking and problem-solving skills
  • Excellent interpersonal skills, attentive listener, and ability to grow rapport quickly
  • The ability to juggle multiple clients, think on your feet, showcase initiative, and shift mindset to accommodate varying clients in various verticals
  • The humility to stay humble and leave your ego at the door

Skills & Background

  • Proven track record and previous focus on client strategy, account growth and retention
  • 5+ years of performance digital marketing experience in an agency or client-side digital marketing setting, with hands-on experience managing and optimizing online marketing campaigns.
  • In-depth knowledge of results-driven performance marketing including customer lifecycles, marketing funnels, website experience, email campaigns, social media, paid ads, video, content and more.
  • Experience with web analytics and familiarity with Google Analytics
  • Direct-response/info-marketing experience a plus
  • A solutions-oriented and innovative thinker and problem solver

Benefits

  • Compensation commensurate with experience
  • Annual bonuses
  • Full-remote or hybrid if you choose – A great flexible working space in San Diego next to Balboa Park
  • Unlimited Discretionary paid time off and flexible working hours
  • 401k retirement plan with employer match
  • Full health benefits (including medical, dental, and vision care)
  • Individual learning budget for growth and development courses and conferences
  • Internal opportunities for employee advancement and growth
  • Monthly Fringe benefit stipend (choose fun perks like monthly coffee subscriptions, Netflix and more)
  • Monthly Fun Fridays and Lunch and Learns to connect and grow with the team
  • Annual company retreat and holiday party to celebrate
  • A team that works hard, has fun, and loves a challenge
  • Clients that are dedicated to making a positive change in the world

Submission Instructions

Too often we talk ourselves out of exciting opportunities before we’ve even taken the first step. It’s easy to hold ourselves back and stick to what’s safe, but some of the best doors in life haven’t been opened yet. No matter where you come from, how you identify, or which path led you here today – you are welcome on our team.

If you read this job description and think YES, this is what I have been waiting for, then please take a leap of faith. We’re just as excited as you are! And remember, you’ll never know unless you apply. We can’t wait to hear from you. 🙂

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Merchant Success Manager

Job Description

Merchant Success Manager

Remote

Meet Upside:

Upside is a high-growth retail technology company driving hundreds of millions of dollars in proven profit to brick and mortar businesses. Unlike the many apps and services that provide discounts to consumers but actually hurt retailer profitability, Upside is the only two-sided marketplace that provides proven incremental profit to retailers. Tens of thousands of retailers nationwide are seeing a 52% ROI on averageresults that have been independently audited by Fortune 500 and third-party analytics companies. On the consumer side of the marketplace, millions of users power $5 billion in purchases through the Upside platform every year. They use our top-rated mobile app to see 2 to 3 times more value on their purchases than with any other product. By helping people and businesses do better, communities grow stronger. You’ll join a Team whose experience hails from places such as Google, Uber, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte’s 2021 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D was raised in March 2022 and led by General Catalyst at a $1.5B valuation. Other investors include Bessemer Ventures and Formation8.

About the Job:

As a Merchant Success Manager at Upside, you’ll be part of a groundbreaking team whose goal is to help merchants succeed in their business goals by leveraging the Upside platform after onboarding. This role will dig deep to understand the layout of our merchants’ technical infrastructures and teach them how to creatively address the needs of their users to achieve their ROI goals. You’ll build deep relationships and translate significant, complicated merchant needs into straightforward, measurable solutions.

What You’ll Do:

  • Provide long-term merchant education and training for both merchant-specific and wide band audiences.
  • Develop healthy merchant relationships by building trust and transparency, evaluating and analyzing merchant needs, and providing technical support to improve the overall merchant experience.
  • Educate yourself and the team on each merchant’s business in order to serve as a top merchant advocate.
  • Promote merchant loyalty, and encourage merchants to upgrade their products through continuous communication and evaluation of Upside offerings.
  • Attend and support merchant QBRs.

What You Need:

  • 3+ years of experience serving in a customer, merchant success, or product support role for a SaaS or technical platform.
  • Ability to learn and adopt new technologies.
  • Ability to build and maintain relationships with Executive decision-makers and subsequently educate and influence using data to tell a compelling story.
  • Consistent record of expansion and product adoption within your book of business, and experience supporting accounts for a product that solves complex problems across many business units.
  • Excellent creative and critical thinking skills, as well as strong communication and presentation skills, as much of our day-to-day is spent thinking of and presenting solutions to merchants.
  • Adaptable nature and the willingness and ability to shift strategies quickly to meet merchant needs.

The Fine Print:

  • Location: This is a fully-remote role that may sit anywhere in the United States. You’re welcome to work from our DC, Austin, Chicago or New York office if you’re in-region! Full Covid-19 vaccination is required to enter our Upside offices.
  • Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. Were passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!

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Director, Global Partner Learning Design

Job Description

Title: Director, Global Partner Learning Design

Location: Remote

Job Description

The Director of Learning Design will lead the learning strategy and design to communicate the value of Magic Leap AR products to enterprise partners. You will lead a team of global trainers and coordinate the facilitation of hands-on technical training and virtual training.

Build the Magic Leap learning methodology, architecture, and toolsets for the development of innovative training content. You will use standard methodologies to establish plans for measuring training effectiveness that aligns with business goals.

Responsibilities:

  • Conducts needs analysis to determine training needs
  • Develop surveys to capture data and analyzes data to improve training effectiveness
  • Manages global training budgets
  • Formulates standard training programs and measurement plans
  • Identifies and implements training processes and systems
  • Lead the RFP and onboarding of global training vendor partners
  • Creates mixed-method training content to accelerate learning
  • Works cross-functionally with Product Engineers to develop and update training content
  • Build sales enablement training content, including industry use-cases
  • Implements various instructional methods that meet all learning types
  • Develop, organize, and maintain training materials in a knowledge-base system
  • Develop and manage a global Learning Management System
  • Develop effective training techniques and provide coaching for master trainers
  • Evaluates the performance of master trainers and maintain a performance index
  • Maintain knowledge with regards to product portfolio and act as a product matter expert

Qualifications:

  • 8+ years of experience designing innovative learning
  • Experience with creating training plans, learning paths and e-learning courses
  • Experience with management of LMS
  • Experience with managing a team of trainers
  • Bilingual fluency is a plus.

Education:

  • Bachelor’s degree in Business, Communications, Education, Health Care, Instructional Design, Marketing, or related field, or equivalent relevant work experience

Additional Information

  • All your information will be kept confidential according to Equal Employment Opportunities guidelines.

#LI-REMOTE

Our salary ranges are determined by role, level and location. In addition to salary, Magic Leap offers a discretionary bonus, equity, and a fully comprehensive benefits package for eligible employees.

US Base Salary Range

$135,000$190,000 USD

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Staff Product Designer, Acuity

Job Description

Title: Staff Product Designer, Acuity (Remote)

Location: Remote, United States

Squarespace is a design-centric product company at heart. Acuity Scheduling is a distinct brand and product platform that sits within the Squarespace suite of products alongside Tock and Unfold. As a full-service scheduling platform, Acuity provides powerful tools like calendar integration, invoices & payments, client bookings, reminders, intake forms, physical products, classes & customer loyalty programs. It is much more than just appointments. Acuity is one platform with multiple access points from within Squarespace. The Acuity mission is to help businesses who rely on appointments do more of what they love. We help entrepreneurs start and grow their service and appointment businesses by allowing clients to directly schedule appointments with our users seamlessly, helping users manage day to day tasks efficiently and take away the administrative burden of their business so users can focus on what they love

What are we looking for? An experienced Senior or Staff level Product Designer to help guide the visual design direction for www.acuityscheduling.com and partner with PMs and Eng across the group to build a growth engine within the Acuity product experience. We are looking for a strong background in visual, web, mobile-first interaction design and design-systems, especially those within Saas product-focused. You should be comfortable working closely with product managers, engineers, user research, content strategy, analytics and product marketing. You will own the full user journey of our scheduling experiences, and documenting the access points to/from Squarespace, including how our new brand guidelines impact the overall end to end product experience across all surfaces.

You will report to the Product Design Director of Acuity Scheduling.

RESPONSIBILITIES

Summary: You will be responsible for improving the current experience of Acuity Scheduling through top of funnel from acuityscheduling.com throughout the entire customer lifecycle. You will also work heavily with other designers to develop unified, new concepts that push the entire experience forward.

  • Think holistically about the user journey and product ecosystem
  • Create thoughtful, elegant solutions to complex problems, and present those solutions clearly and effectively
  • Utilize and improve upon existing design paradigms, while simultaneously pushing to evolve our design language and systems by collaborating with our Design Systems team.
  • Collaborate with product and engineering teams from concept through delivery and beyond and maintain clear team alignment around goals and priorities
  • Contribute to OKRs, product strategy, vision, and roadmap by working closely with PM and Engineering partners as well as talking to CustOps, users and looking at data in equal measure, to help define key metrics in order to track success and business impact
  • Collaborate closely with cross-functional teams including Marketing and Brand, UXR and UXCS to develop and deliver product consistency that is relevant and on-brand, such as information architecture, sitemaps, and wireframes that tell a cohesive story of opportunities for improvement.
  • Able to mentor or coach more junior designers through pairing and ongoing relationship development.

QUALIFICATIONS

  • 6+ years of experience
  • Deep experience with sketching, wireframes, visual design, and prototyping for product and web design experiences, as well as an affinity for consistency, color, typography, photography, and animation with a mobile-first mindset.
  • Deep experience with, facilitating and understanding of UX methodologies including research, prototyping, testing, and iterating with an experimental and iterative mindset.
  • Can go broad and deep in your work – use of a systems approach to design, applying service design and information architecture, with the ability to also dive into the work with a keen eye for even the smallest of details.
  • POV and passion for products you design and the impact they have in the world
  • Understanding of HTML, CSS, JavaScript, browsers, and mobile devices

A portfolio of 2-3 case studies, relevant product and UX design work displaying current trends in design and technology and speak to the impact of the design decisions on the overall user experience as well as the business needs is required for consideration for a Staff Product design role.

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums
  • Health Savings Account with Squarespace funding
  • Fertility and adoption benefits
  • Supplemental Insurance plans
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote Stipend
  • Access to supplemental insurance plans for additional coverage
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $170,000 – $299,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

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