by Ronald Barron | Jun 14, 2023 | Uncategorized
Job Description
Title: Software Support Engineer – Regional Lead
Location: United States
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.
Axon is seeking a high-energy, experienced Lead Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in leading a team of world-class Support Engineers as well as navigating critical customer issues and requests within our Software Services organization. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.
What You’ll Do
Location: Remote in the United States – up to 10% travel
Reports to: Software Support Manager
Direct Reports: 3-5
- Collaborate with the Software Support Manager to identify day-to-day objectives for your regional team
- Provide guidance and leadership to a regional team of Software Support Engineers & Analysts
- Align with customers and your regional team to determine the urgency of tickets/requests in order to identify their priority across Axon Engineering teams
- Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services, including following up virtually and in-person
- Assist the Software Support Manager with regular ticket audits and team performance audits
- Assist the Software Support Manager with development of knowledge base articles, standard operating procedures, and training resources
- Monitor team activity alongside the Software Support Manager to address ticket backlogs and escalations
- Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Dispatch) systems
- Develop a mastery understanding of Axon Software products
- Participate in an on-call rotation for outage escalations or escalations as needed
- Provide back-up support to other Axon Support teams and colleagues
What You Bring
- 5+ years of support experience for cloud-based products
- 2+ years of support supervisory experience preferred
- Track record of completing support related goals and driving complex initiatives to completion
- Experience working within the Law Enforcement/Public Safety space
- Excellent organization skills, task driven, and forward thinking.
- Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
- Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS.
- Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
APPLY HERE
by Ronald Barron | Jun 13, 2023 | Uncategorized
Job Description
Manager Digital Marketing
Work From Home
WFH, United States of America
328541
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
We are seeking a talented and experienced Manager of Digital Marketing to join our team. In this role, your primary responsibility will be to oversee the Search Engine Optimization (SEO) and Blog content creation strategy. You will lead a team of content creators and SEO specialists, ensuring that our digital media efforts are aligned with our business objectives. This position offers the opportunity to work in a dynamic environment, collaborate with cross-functional teams, and drive impactful digital media initiatives.
The Main Responsibilities
1. Develop and execute a comprehensive SEO strategy to drive organic traffic, improve search engine rankings, and enhance website visibility.
2. Oversee the creation and optimization of engaging and high-quality blog content that aligns with our brand voice and resonates with our target audience.
3. Conduct keyword research, competitor analysis, and performance tracking to identify opportunities for content optimization and improvement.
4. Lead the team in developing content calendars, ensuring consistent delivery of relevant and timely blog posts.
5. Collaborate with internal stakeholders to gather insights, identify content gaps, and align content strategies with broader marketing objectives.
6. Stay updated with industry trends and best practices in SEO, content marketing, and digital media to ensure the implementation of innovative strategies.
7. Analyze website and blog performance metrics, providing regular reports and recommendations for improvement.
8. Manage relationships with external vendors and agencies, when necessary, to support content creation and SEO efforts.
What We Look For in a Candidate
1. Bachelor’s degree in marketing, communications, or a related field.
2. 5+ years of experience in digital media, content marketing, and SEO, preferably in a managerial role.
3. Proven track record of developing and implementing successful SEO strategies that have resulted in increased organic traffic and improved search engine rankings.
4. Strong understanding of content creation, keyword research, and on-page/off-page optimization techniques.
5. Excellent writing and editing skills, with the ability to create compelling blog content that engages and educates the target audience.
6. Proficient in using SEO tools and analytics platforms to measure and report on SEO performance.
7. Experience managing a team and collaborating with cross-functional stakeholders.
8. Detail-oriented, with strong analytical and problem-solving abilities.
9. Ability to adapt to a fast-paced and ever-changing digital landscape.
10. Knowledge of HTML, CSS, and CMS platforms is a plus.
What to Expect Next
Requisition #: 328541
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min : 85230
Salary Max : 189360
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. We’re able to answer any additional questions you may have as you move through the selection process.
APPLY HERE
by Ronald Barron | Jun 13, 2023 | Uncategorized
Job Description
Senior Front End Engineer, Site Marketing
UNITED STATES /
MARKETING MARKETING /
FULL-TIME
/ REMOTE
We’re looking for an experienced Senior Front End Engineer to join, help lead, and grow our talented Site team, responsible for our Marketing website and public facing web presences. As a member on the team you’ll be expected to help lead technical discussions in an environment that values agility and iteration. Above all, we value iteration, customer focus, and humility. We believe front-end development is closely related to design, helping bring life to the product from a visual and interaction layer, and ultimately helping people solve their problems while bringing delight to their everyday lives. We also believe a well executed development process touches every part of the product, from accessibility to conversion, and everywhere in-between. If you believe the same, we should chat!
What your day could consist of:
- Exploring ways we can bring surprise and delight to our visitors and customers through quality design and engineering
- Conducting code and design reviews with peers and management
- Collaborating with adjacent teams to deliver on shared projects and initiatives
- Spiking on technical solution through multiple systems
- Presenting and defending your design and/or technical decisions to your peers and leaders
- Partnering with outside vendors
- Mentoring and helping grow fellow engineers
- Helping to establish front end engineering standards and practices that will help us achieve operational excellence
What is needed:
- 8+ years of industry experience
- Mastery of the fundamentals of web development HTML, CSS, and JS
- Proficiency in modern front end tools, technologies, and approaches
- A love for design and an eye for details, big and small
- Highly collaborative and partnering with design to move from prototypes to performant web experiences
- Provide technical direction to the architecture, security, scalability, reliability, and performance of our growing websites
- Heavy involvement in technical discussions and departmental initiativesAbility to transform product and marketing requirements into technical tasks
- Ability to frame strong rationales for improving our visitors and customers web experiences to peers and management
- Experience working with static front end JS-based frameworks like React or Vue, as well as PHP based frameworks such as WordPress
- Awareness of industry trends, using insights to help the team make future-friendly technical decisions
- Continued investment in your personal growth and the growth of the team raising our level of excellence over time
- Effectively unblock teammates with creative problem solving
- Ability to work with adjacent teams, contributing to codebases not directly owned by our team
- Participation in engineering and design interviews to help build an overall well-balanced team
- Portfolio Website Required*
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
APPLY HERE
by Ronald Barron | Jun 13, 2023 | Uncategorized
Job Description
Title: SDE III
Location: United States- Remote
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands including HSBC, Chipotle, and Virgin Media use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.
Overview:
We are part of the Messaging Engine team, the owners of UMS (Unified messaging system). UMS is the main backend messaging platform for LivePerson. It manages asynchronous messaging but is also involved with auto-messaging, shift schedule management, file upload URL requests, and more.
You will:
- Own the design and implementation of significant portions of the product development, and serve as a leader and mentor for other engineers in their areas of work
- Assist in setting the features, architecture, and best practices of the team, and have significant influence on our overall strategy
- Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems
- Work on complex system software that achieves operational goals.
You have:
- Master’s degree in Computer Science, Computer Engineering, Mechanical Engineering or a directly related field plus three (3) years of experience as a software engineer or developer.
Three (3) years in the following (experience may be gained concurrently):
- Experience with Java in Data Structures and Algorithm Design
- Building High Scale Distributed Systems using one of the following: Jetty, Nginx, Websocket framework, REST, Apache Kafka, or ZooKeeper
- Experience with one of the following J2EE platforms: Java Servlets, JSP, JDBC, or JAX-RS
- Experience with one of the following SQL Databases: MySQL or Oracle
- Experience with one of the following NoSQL Databases: Couchbase, Cassandra, or Elasticsearch
- Experience building Enterprise systems with one of the following: Spring MVC or Spring Boot
- Experience with one of the following build technologies: Apache Maven, Git, TeamCity, Puppet, Docker, or Kubernetes
Two (2) years in the following (experience may be gained concurrently):
- Experience with one of the following JavaScript languages: Node.js or Angular JS
- Experience with one of the following Agile methodologies: Jira, ServiceNow, or Confluence
Benefits:
The salary range for this role will be between $150,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, vision and wellbeing.
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement, native AI learning
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
APPLY HERE
by Ronald Barron | Jun 13, 2023 | Uncategorized
Job Description
Senior Data Platform Engineer
Remote
Position: Senior Data Platform Engineer
Reports To: Platform Engineering Manager
Role Summary:
Tia is seeking an experienced Data Platform Engineer to build and manage a modern data architecture to drive our data-driven decision making. As our first Data Platform Engineer, you will be responsible for designing and implementing maintainable, reliable, secure and scalable data infrastructure and pipelines to support our growing data needs. As the bridge between analytics and engineering, you will work cross functionally with Product, Engineering, Operations, Security, amongst others, to deliver impactful data technology solutions.
What you’ll do:
- Own and implement the architecture of our data infrastructure, solving problems related to performance, reliability, and scalability.
- Own our ETL/ELT strategy. Identify and support key conclusions around Tia’s approach to data ingestion and transformation and drive it forward with your implementation.
- Manage and maintain our data infrastructure (data warehouse, ETLs, BI tools), including infrastructure provisioning, configuration management, and deployment automation using infrastructure-as-code
- Design the development processes for data engineering including change management, testing, CI/CD, and deployment
- Collaborate cross functionally across the business to create self service data solutions
- Collaborate with your teammates on the platform team to contribute to the design and implementation of our cloud infrastructure.
- Collaborate with the security team to develop and implement data governance and security policies to protect our patient’s sensitive data
About you:
- 5+ years of software engineering experience with 3+ in a Data Engineering or relevant role
- Experience with Infrastructure-as-Code or Configuration-as-Code tools such as Terraform, Cloudformation, Pulumi, Ansible
- Proficiency with an object oriented or functional programming language such asPython, Java, Scala
- Strong knowledge of SQL and database design principles
- A successful history building production data solutions with one of the major cloud providers (AWS, GCP, Azure)
- Strong project management, organizational, and communication skills to drive data engineering initiatives forward in a fast-paced, agile development environment.
Why you’ll love working for Tia:
- A low-ego team that values impact, ownership, and collaboration
- A high impact role building the data platform that powers our decision making
- A meaningful mission righting the systemic issues in women’s healthcare
- A deep, complex industry ripe for technological evolution
- Dedicated career growth support from your manager, who has strong technical and people management experience
Tech Stack
AWS Redshift Tableau Terraform Amplitude NodeJS Typescript PostgreSQL Redis ECS Lambda Docker Cloudformation Git
Benefits:
- Competitive salary
- Generous stock option package
- 401k program (no matching at this time)
- Unlimited vacation
- Free Tia membership
- $300 one-time WFH stipend
- $50/month phone and internet reimbursement
- Medical, dental, and vision benefits
- Top of the line 16 Macbook Pro
- Travel stipend for team offsites
APPLY HERE
