by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
Title: Mandarin / English Customer Support Agent
Location: Remote
As a Customer Support Agent at 5CA, you’ll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You’ll be on the front line talking to customers via email, live chat, social media, and phone. You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You’ll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
About you
- You speak Mandarin and English at an advanced level.
- You are interested in E-commerce, consumer electronics, and customer satisfaction
- You are always open to working with new technologies and products
- You are a fast learner, take the initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical requirements
- A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally.
- A minimum of 4 GB RAM
- A 64-bit version of Windows 10 or newer, or a recently released version of macOS
- An Dual-Core Processor i5-6300Uor better/similar.
- An Intel HD 520 Graphics card or better/ similar
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 14.0 or newer
We offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
APPLY HERE
by Ronald Barron | Jun 20, 2023 | Uncategorized
Job Description
Director, Web Strategy
Remote – US
LastPass, the #1 password leader, provides password and identity management solutions that are convenient, easy to manage, and effortless to use, helping more than 32 million users and 100,000 businesses organize and protect their online lives. As a pioneer in cloud security technology, LastPass provides award-winning password and identity management solutions that are convenient, effortless, and easy to manage. LastPass values users’ privacy and security, so your sensitive information is always hidden – even from us.
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us
LastPass is looking for a Director of Web Strategy:
The Director of Web strategy will combine their web strategic thinking, technical knowledge, design skills, and extensive execution experience to deliver a world-class web experience that is constantly evolving to meet the needs of the business and our customers.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
The Director of Web Strategy will report to the Senior Director of Creative and Brand. You will also partner with the Corporate Marketing team to bring to life our brand on our web properties.
What are some of the exciting challenges you’ll be working on?
- Develop and implement a comprehensive web marketing strategy to drive traffic and conversions
- Own and optimize web analytics implementation, tools implementation and integrations
- Implement a collaborative prioritization process to ensure teams are always working on the highest impact projects
- Manage the web team, contractors, and agencies while measuring the quality and velocity of execution with key metrics
- Communicate the annual web strategy and quarterly plans to cross-functional stakeholders
- Establish a distributed web publishing process to enable content teams to publish pages within pre-established templates
- Collaborate with cross-functional user experience leaders to implement consistent design systems across the entire user journey
- Implement technical improvements that will increase page speed and core web vitals performance
- Define and refine our web technology stack and key integrations, and establishing business requirements for the product manager and engineering team to implement
- Lead the overall web experience, information architecture and key page templates to ensure a consistent, high-quality experience for users
- Work closely with growth and demand gen teams to A/B test and optimize key signup flows and pages
- Build strong relationships with stakeholders across the business, including product marketing, demand generation, sales, and product to make sure that all functions are accurately represented on our sites
- Analyse content performance (both quantitative and qualitative insights) and provide guidance on areas of opportunity
What does it take to work at LastPass?
- Experience with web strategy and development
- Deep understanding of Sitecore, SaaS metrics and value creation levers
- Experience working with 6Sense, Marketo, custom tag managers, and Salesforce
- Experience working in a high velocity transactional eCommerce business is an asset
- Strong relationship building and stakeholder management across different organizations and departments.
- Ability to earn stakeholder confidence and exert influence.
- Data-driven approach with strong quantitative and analytical skills
- Proven experience managing high performance teams and individuals to KPIs
- Experience working with design and delivering visual assets that adhere to brand standards.
Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $181,500 in the lowest geographic market and up to $215,250 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Why LastPass?
- Market-Leading Password Manager
- High-growth, collaborative environment with inclusive teams
- Continuous learning and development opportunities
APPLY HERE
by Ronald Barron | Jun 20, 2023 | Uncategorized
Job Description
Remote Senior Front-End Angular Developer
at Art+Logic
North America
Art+Logic is looking for a Senior Front-End Angular Developer to work with us on interesting custom software projects. We’ve been an all-remote company since day one—more than thirty years ago—and we’re still going strong.
Our ideal developers thrive in the environment of variety and challenge that is inherent to custom software development, working with us in a long-term relationship over many projects for numerous clients.
The skills and needs for each project we tackle can vary widely; this goes beyond just the languages and technologies we use, and extends to the industries and problem domains we work in. We love working with developers who are excited to learn and take on new challenges. You can expect to grow in your strength and your versatility at Art+Logic and we want to help you do so.
We work remotely all over North America. We expect you to be able to work with minimal supervision and comfortably with small teams of 3-8 people. You won’t have someone looking over your shoulder, so you’ll need to be communicative and reliable, and hold yourself accountable.
We value work/life balance, and our projects keep meetings to a minimum to ensure everyone has the flexibility to work during the times that work best for them. We are looking for contract developers able to commit between 30 and 40 hours a week most weeks, and we never expect our developers to work more than 40 hours in a given week.
Art+Logic is run by humans, who work and create using technology. Things can go wrong and we need to respond to the unexpected by being kind, considerate, fair, flexible, and calm. We treat our clients and peers as respectfully as we ourselves would like to be treated.
What we want from you: (aka: skills)
- Expertise working with JavaScript in the browser context.
- Deep knowledge of ES6+ features and syntax.
- Significant experience working with CSS; experience with LESS, SASS, SCSS or similar pre-processors is a plus.
- Working familiarity with dependency injection patterns, and creating custom plugins for Angular.
- Working familiarity with a commonly-used front-end framework, such as bootstrap or tailwind.
- Experience working with REST APIs.
- Experience creating complex SPAs and/or PWAs.
- Excellent verbal and written communication skills in English.
- Familiarity with common tooling, such as webpack, gulp or grunt, is a plus.
- Experience working with Websockets, WebRTC, Progressive Web Applications and/or IndexedDB is a plus.
- Experience with GraphQL is a plus.
Relationship Details:
We are looking for Contractors (1099) for long term open-ended relationships. Work hours are flexible; requiring reasonable overlap with normal working hours to support team communications, and not just nights and weekends. Our rates range from $40-$65 USD/hour.
We are ONLY looking for people in North America (United States, Canada, and Mexico).
APPLY HERE
by Ronald Barron | Jun 20, 2023 | Uncategorized
Job Description
Director of Engineering, Data
Location: Remote
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups from presidential candidates to environmental organizations build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
ActBlue is seeking a Director of Engineering to lead our Data Science & Engineering department in order to foster a data-centric culture through building teams, infrastructure, systems, and services that facilitate organizational insights and power data driven product experiences.
The Data Science & Engineering department encompasses ActBlue’s entire data function from providing data analytics and reporting services to building and maintaining our data warehouse and ETL infrastructure. The Data Science & Engineering department is central to ActBlue’s ability to turn our data into a critical advantage for Democratic and progressive grass-roots fundraising.
WHAT YOU WILL DO:
- Collaborate with leaders across the organization to develop and execute on a data strategy inline with ActBlue’s near and long term goals.
- Foster a data centric culture by upleveling our ability to make data-informed decisions and build best in class data products.
- Identify new opportunities to deploy data science and analytics capacity in service of our mission.
- Oversee our Data Science, Data Analytics, Data Engineering, and Data Platform teams.
- Guide the evolution of our data systems, tools, and architecture to meet the organization’s needs.
- Ensure high-quality communication and a stakeholder-centric approach between our data teams and their internal customers.
WHAT YOU BRING:
- 8+ years or equivalent in successfully managing and leading Data teams.
- 2+ years of leading Data organizations of size 20 or more.
- Expertise in the use of data science in strategic and operational decision-making
- Expertise in statistics and quantitative analysis.
- Expertise in data security and compliance.
- Strong familiarity with Data Engineering, Data platforms, and tools for high performance big data infrastructure.
- Strong familiarity with implementation and use of experimentation platforms.
- Familiarity with training and deployment of machine learning models.
- Effective cross-functional collaborator who can effectively partner across business functions to understand needs, manage expectations, and oversee joint projects
- Outstanding stakeholder orientation and a strong desire to be of service.
BONUS POINTS IF
- Background or experience in electoral politics and/or the political technology space
- Previous experience in payments, b2b, and/or two-sided marketplaces
- Background in analytics and reporting
- Familiarity with Redshift, AWS, dbt, Looker, and Fivetran
- Experience managing in an organized labor environment
- Product management skills: conceiving and evaluating concepts for new data products based on understanding of market and user needs
- Tactical product management: leading a team in the design and implementation of new data products
LOCATION AND COMPENSATION:
This posting is for a full-time, remote, salaried position. ATS is currently authorized to support remote work employees in California, Connecticut, Colorado, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C. and Wisconsin.
Salary Range: $212,000 – $250,000
BENEFITS:
- Flexible work schedules and an unlimited time-off policy
- Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
- Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
- Dependent and health care flexible spending account options
- Employee Assistance Program (EAP) benefits for employees
- Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
- A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
- Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
- Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times
APPLY HERE
by Ronald Barron | Jun 20, 2023 | Uncategorized
Job Description
Senior Operational Excellence Product Manager
Location: United States – Remote
Company Overview
Farmers Business Network (FBN ) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.
We offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBN members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.
We are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named “One of the 50 Most Innovative Companies in the World” by Fast Company Magazine.
THE ROLE
The Senior Operational Excellence Product Manager is accountable for driving geographic expansion of our fulfillment and logistics capabilities both in our systems and processes. They are comfortable learning best practices, identifying gaps in the current state, developing an execution plan, and driving the change management and implementation of a new technology or process.
Responsibilities include:
- Develop, maintain and execute strategic roadmap with pipeline of initiatives for digital capabilities enhancements and process improvements based on Business Needs and requirements
- Create and use analytics to uncover new insights/trends on logistics operations and performance, incl. Fulfillment and transportation; Utilize performance insights to ideate new opportunities for continuous process or technology improvement
- Define, coordinate, project manage operational improvements across each geography balancing trade offs between time to implement and the sophistication of the solution (e.g., using MVPs)
- Lead and execute the documentation of current-state and future-state business process requirements including data flows, configurations, and reporting needs
- Actively manage / influence/ collaborate with cross-functional stakeholders at various levels of the organization and software provider teams during project execution to deliver projects predictably, within scope and on-time; actively manage senior stakeholder with focus on product vision and roadmap development
- Commitment to overall team and company success with a willingness to assist with duties outside of scope as needed
- Hands-on responsibility driving user stories, use cases, and ensuring a successful customer experience through feature prioritization, team-assigned tasks and pre-release testing
QUALIFICATIONS
We’re looking for confident, motivated, competitive, and innovative individuals with a strong work ethic and a desire to work in a fast-changing environment filled with ambiguity. Desired characteristics/ qualifications include:
- Bachelor’s degree program, ideally in business, supply chain, agriculture or other related fields.
- 8+ years experience in project management, business operations, product management or hands-on strategic roles
- 4+ years of relevant logistics execution experience in ecommerce or freight preferred
- Analytical skill set, with experience developing analysis and reports utilizing Excel/Google Sheets, and Tableau or similar visualization tool experience preferred
- Business process management experience and six sigma certified preferred
- Good understanding of Transportation Management Systems or Warehouse Management Systems preferred
- Ability to operate effectively within ambiguity and manage competing priorities
- Strong cross-functional communication as well as an ability to influence without authority
- A willingness to work in a fast-paced, self-guided, and ever-changing environment
- FBN experience preferred
APPLY HERE
