by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
Copy Supervisor- MedThink
Copy
United States
Description
Reset your expectations of a health and wellness agency. Independent by design and built on a foundation of empathy, Fingerpaint celebrates the diverse skills, talents, and unique perspectives individuals bring to our team. With talent across the United States and Europe launching more than 200 brands, we are committed to creating and executing meaningful experiences that resonate with diverse populations. Here, creativity happens naturallywe hire exceptional professionals and provide an inclusive space for growth and collaboration.
MedThink, a Fingerpaint Group company, offers extensive medical communications through two distinct divisions: MedThink SciCom, which harnesses deep scientific knowledge and extensive industry experience to develop solutions for medical affairs, medical communications and publication groups, and MedThink Communications, which provides healthcare communications and marketing services to commercial teams that leverages performance-driven medical education to enhance HCP beliefs and understanding.
Moving Minds. Moving Markets. Moving Medicine.
Objectives of this role:
Fueled by the power for discovery, the Copy Supervisor is responsible for contributing to and executing creative strategy, brainstorming ideas, developing concepts and producing brand specific messaging for digital and print deliverables on assigned brands while managing and mentoring junior members of the copy team.
Position Responsibilities
- Demonstrate thorough knowledge of assigned brands, therapeutic categories, and overall marketplaces as well as pharmaceutical marketing restrictions/requirements
- Possess solid understanding of the science of assigned brand(s)
- Contribute to brand strategy and big conceptual ideas
- Actively participate in strategic and promotional planning for assigned brands, market research, and work plan development and be able to present ideas and creative solutions comfortably.
- Collaborate with art director/designer counterparts to develop creative strategies and dynamic, ownable concepts
- Develop digital content for websites, marketing emails, and various social media platforms
- Collaborate with art, digital strategy, and development to establish content hierarchy, style elements, and optimal UX
- Incorporate predefined SEO keyword strategies into website manuscripts
- Oversee tone, style, structure and voice of all content, based on brand strategy, client expectation and creative brief
- Partner with Creative, Account, Digital Strategy, and Client teams to ensure copy that accomplishes marketing objectives
- Effectively develop promotional copy for assigned product(s)
- Maintain a library of current reference materials to ensure accuracy of all claims made
- Review and format copy according to AMA/client/agency style
- Demonstrate mastery of manuscript submission process, including referencing/annotating and regulatory details of assigned product(s) (may vary from account to account).
- Leverage effective presentation skills to persuade internal and external clients to execute work that exceeds basic requirements of the brief
- Develop and maintain the creative direction/vision of assigned brand(s)
- Lead conceptual development from beginning to end
- Assist with distribution and management of brand projects, adhering to timelines and estimates.
- Able to multitask and oversee the quality of multiple tactical initiatives
- Must be open to travel as needed for client engagements
Talent & Knack
- Minimum of a bachelor’s degree in communications, science, marketing, or related field of study
- At least 5 years of marketing copywriting experience, including at least 3 years of pharmaceutical, medical, and device writing experience in an advertising or digital agency
- Experience writing for video, broadcast, and/or trade shows helpful
- Strong understanding data presentation and extrapolate messages from articles and research papers
- Ability to think conceptually while writing traditional advertising programs or innovative interactive initiatives
- Think in abstract terms; can make connections between unrelated notions; can formulate innovative ideas where others cannot; seen as original and value-added in brainstorming sessions
- Communicate workload appropriately based on skill sets and talents; communicates well with others on workload issues & needs, the progress of work and results
- Engage in new business development as needed
- Knowledgeable about day-to-day brands and quick to learn new products/categories as required
This role is fully remote.
APPLY HERE
by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
Email Marketing Manager
Remote-USA
Full time
P742248
About the team
Rentals is one of the largest, fastest growing and dynamic segments in real estate. Zillow Rentals (ZR) is on a mission to reimagine renting and become the leading destination Renters love and trust for finding and renting homes, enabled by partners and products that deliver the most properties and end-to-end renter services and an engaging, seamless customer experience. With the largest rental network and over 1 million daily visits from Renters, Landlords and Property managers, we are focused on accelerating business growth by driving adoption, usage and transactions!
As an Lifecycle Marketing Manager, your role is to recommend and develop high-impact strategies powered by marketing automation that drives deep product adoption of Zillow Rental Manager with current and future Landlords and Property Managers enabling them to list their properties, screen tenants, sign online leases and collect rent online. Come join Zillow in changing the real estate industry!
About the role
- Lead and execute on the end-to-end management of lifecycle marketing GTM programs, including creation, deployment, testing, optimization, analysis and reporting
- Partner across an Integrated marketing group to drive multi-channel (heavy focus on email) lifecycle outreach strategies for product/feature engagement, event attendance – all of which empower our partners to help our customers find and rent homes
- Work alongside Product Marketing, Partner Marketing, Paid Media, Organic Social, Marketing Operations and Engineering teams to develop lifecycle communication strategies, assess new opportunities, drive reengagement and optimize existing experiences
- Partner with Product Marketing to develop programs by cohorts to improve personalization, and build tailored messaging streams
- Partner with Marketing Operations to scope automated tools meant to drive scale
- Drive test-and-learn optimizations; provide insights and recommendations through analysis on as-appropriate basis
- Use analytics and qualitative and quantitative insights to identify, size and prioritize opportunities that drive higher lifetime value for target partner segments
- Capture and brief requirements for the development of channel campaigns (including landing pages), and participate in the creative review and approval process
This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company.
Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $104,000.00 – $166,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- You have 5+ years of experience leading lifecycle, email, CRM and/or Engagement Marketing programs
- Experience building with HTML email templates including troubleshooting and editing code.
- You have considerable experience with a B2B marketing automation platform (Ex: Salesforce Pardot, Eloqua, Simon Data, or Marketo)
- You have demonstrable experience deriving and using customer insights and data to understand the customer base (Tableau, Google Analytics, etc.)
- You are comfortable with ambiguity and change, and have experience in building programs quickly from the bottom up
- You have a successful track record of developing and executing channel strategies, including measuring and delivering on performance targets
- You have strong project management skills including: conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations (Smartsheets/Wrike/Asana experience helpful)
- You take ownership, are an inventive problem solver, and have a high level of accountability
- You collaborate well with others across the organization and thrive in a dynamic, fast-paced, and highly-fluid environment
- You demonstrate outstanding verbal and written communication skills
APPLY HERE
by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
UX Designer III
- US – Remote
- Full time
- R12430
UX Designer III
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.
As we lean into our mission to simplify the business of running a business, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. The WEX UX team is responsible for designing customer experiences for many different types of users. We work in the health, travel, payments & fleet space. Our team collaborates across all different verticals to make sure we are creating the best experiences that can be used across different platforms. You will be expected to contribute to all aspects of design and execution, including pitching your ideas, designing products and features (workflow, visual design, interaction design, and prototyping), and partnering with research to test your ideas. You will work with development to implement the approved vision. You will do this through performing and developing the following competencies: Strategic Mindset, User-Centric, Applied Expertise, Innovation Focused, Cross-Functional Collaborator, and Results Focused.
About the team:
As a team, we value a variety of perspectives and experiences. We bring our best selves to work every day because we are passionate about solving problems for our users. You will bring your design expertise to both existing and new products. We iterate quickly as new ideas arise and the project’s demands alter. We offer UX guidance to a wide audience and actively participate in all stages of projects. Our success is a result of successfully managing and developing cross-disciplinary connections with authors, designers, developers, and creative technologists. We contribute ideas and work well with these cross-functional teams to create concise UX proposals.
What you’ll do:
- Collaborate with Product and UX Team Lead to translate concepts into user flows, visualizations and prototypes that lead to intuitive user experiences with an emphasis on both customer-facing applications, both desktop and mobile form factor.
- Deliver wireframes and visualizations optimized for a wide range of devices and interfaces with a focus device-agnostic design.
- Make strategic design and user-experience recommendations related to both core and new functions and features. Identify workflow and experience problems, and suggest elegant solutions.
- Ensure a user-centered design approach, rapid test and learn methodology. Collaborate with other team members and stakeholders.
- Ask smart questions, take risks and champion new ideas.
How you’ll engage:
- Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value
- User-Centric: Understands and advocates for the user’s needs with empathy
- Applied Expertise: Provides a deep understanding of methods and techniques, and best practices for the applied area of expertise
- Innovation Focused: Brings a hunger for new ideas or ways of thinking in pursuit of the optimal solution and a willingness to investigate
- Cross-Functional Collaborator: Champions for best in class outcomes while inspiring others to follow suit, creating alignment across functions
- Results Focused: Maintains data integrity and uses iterative experiments to design solutions that deliver on business goals
Experience you’ll bring:
- Bachelor’s degree with studies relevant to digital experience creation, graduate program is a plus
- 4+ years of experience as a UX Designer, or similar UX related role
- Expert level with the following tools: Figma, Google Suite
- Working knowledge in Sketch, Invision, Creative Cloud
- Strong understanding of mobile-first approach, experience designing based on personas.
- Passion for working collaboratively on complex workflows and applications to create intuitive interfaces.
- Ability to work within a fast-paced environment with rapidly shifting priorities, navigate ambiguity, have fun doing so with a team of peers
- Good communication skills including written, verbal and presentation to leadership audiences.
APPLY HERE
by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
UX Consultant, Creator Workflows
- Customer Outcomes
- Phoenix, Arizona
- JB0037006
- Remote
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow’s front-end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, is a self-motivated partner/leader, and a hands-on maker who works across a variety of industries, and can synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.
What you get to do in this role:
- Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
- Lead customer design workshops around Service Portal, Workspace, and Mobile
- Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
- Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security
- Draft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Create and deliver front-end solutions that consider long-term technical architecture, process design, and ServiceNow technical standards
- Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences
- Guide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 30% travel, depending on customer needs and internal meetings.
Qualifications
Minimum Qualifications:
- At least 5 years of configuration or development experience – ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consulting on UX-related projects
- Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
- Applying a User-Centered Design mindset and methodology when working on product designs
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team player and team builder
Preferred Qualifications:
- Preferred multiple language proficiency in English, and Spanish or Portuguese
- Bachelor’s degree or certifications (Human-Computer Interaction or a related field)
- Experience in conceptualization, design strategy, UX, and art direction of prototypes
- Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator
- Experience with user research such as:
- Conducting User Interviews, Usability Studies, Card Sorting, Surveys, etc.
- Formulating data into a presentable format of personas, research findings, and customer journey maps
- Understanding native mobile, web application, and responsive web design experience
- Command of design basics: readability, iconography, color, and spatial relationships
- ServiceNow certifications such as System Administrator (CSA), Application Development (CAD), Service Portal, and Virtual Agent are beneficial
For positions in California (outside of the Bay Area), we offer a base pay of $111,960 – $195,840, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
APPLY HERE
by Ronald Barron | Jun 21, 2023 | Uncategorized
Job Description
Title: Customer Support Specialist
Location: Remote – US
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Recent awards we’ve won include:
Great Place To Work Certified 2023
Best Place to Work by Built In 2023
Financial Times The Americas’ Fastest Growing Companies 2023
Deloitte Fast 500 Companies
IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role:
Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara’s rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara.
In this role, you will:
- Help Customers with a wide range of general inquiries on billing issues and questions
- Handle customer questions about contract renewals and cancellations
- Solve customer issues and escalations about Samsara products and services
- Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests
- Ability to prioritize work queue and backlog in addition to incoming customer requests
- Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for this role:
- 1-3 years of experience in a customer-facing role within a contact center environment
- Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
- Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
- Strong problem solving skills and a proven ability to deliver a positive customer experience
- Exceptional communication skills to effectively communicate with a wide range of customers
- Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels
- Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
- Proficient with macOS
An ideal candidate also has:
- Ability to work flexible hours (nights and weekends) – Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off)
- Experience supporting service requests in billing, RMA, cancellations and renewals
- Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
- Spanish and/or French fluency is a plus
APPLY HERE
