by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
Implementation Manager – Network Services
Location: Remote US
Job Description:
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available: Remote US
Working Hours:
Wednesday – Sunday, 9:00am – 6:00pm PST
Saturday – Wednesday 9:00am – 6.00pm PST
About the Department
The Cloudflare One team works across Cloudflares Sales, Product Management and Marketing organizations as an overlay function supporting the Cloudflare One products. Our primary goal is to deliver revenue growth by closely working with sales to drive customer evaluation cycles, actionable insights to marketing to support top of funnel activities, and market feedback to product management to guide the roadmap. Cloudflares success is predicated on continued growth and evolution, and this team is on the tip of the spear.
What you’ll do
Cloudflare is an established leader in the security space with thousands of enterprise customers. As an Implementation Manager (IM), you will work with Cloudflare One customers, specifically those that purchase Cloudflares Network Services, ensuring a successful implementation of Cloudflare Technologies. You will capture project parameters, design solutions, manage risk and deliver within customer expectations.
Responsibilities
- Partner with Sales Specialists, Technical Product Specialists and Security Operations Center in guiding customers through Network Services onboarding. This includes being a lead project manager and communicator to newly signed customers regarding the onboarding process, information needed and managing multiple timelines.
- Set implementation schedules with Network Services customers and drive internal teams toward completion of tasks to ensure schedules are met.
- Build Network Services onboarding guides, scripts, runbooks and materials for both customers and internal teams.
- Work process improvements into Network Services onboardings by partnering with internal teams. This includes updating and retiring aspects of the current workflow as features are added and automated.
Requirements
- Minimum 5 years of customer management or project management experience. Relevant experience could include Customer Success Manager, Technical Project Manager, Implementation Manager and/or Solutions Engineer.
- Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
- Ability to plan for and deliver a project on a specific deadline.
- Strong interpersonal communication (verbal and written) and organizational skills.
- Highly motivated, driven and passionate about technology and customer success.
- Anticipates needs, innovates, multi-tasks and excels in a fast-paced environment.
- Experience with Salesforce and the Atlassian Suite (Confluence/JIRA).
- Technical experience might include a combination of the skills below:
- Minimum 5 years experience working in a technical support, security operations center or other highly technical team.
- Deep understanding of how the internet works.
- Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
- Reverse and forward proxies and the application of both.
- IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
- Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
Preferred skills
- Bilingual strongly preferred (English/Spanish).
APPLY HERE
by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
Title: Engineering Lead, Onboarding & Growth
Location: Remote – USA & Canada
Job Description:
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspas, barbershops, and more. Our technology not only helps our customers survive but thrive.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
Boulevards Onboarding & Growth squad has an exciting imperative to build a world-class customer onboarding experience that provides seamless business continuity to new customers. This squad’s charter is to create technology to acquire new customers, efficiently and reliably launch them onto the Boulevard Platform, and enable them to manage and grow their Boulevard subscription.
As the Engineering Lead for the Onboarding & Growth squad, you will be responsible for leading your squad in the evolution of our customer migration systems, improving our onboarding and lifecycle management experiences, and accelerating our customer growth. Your commitment to the customer experience and strong ownership of the quality and integrity of your squads work sets a high standard for the squad. Working closely with the Product Manager, Designer, and Product Marketing Manager, you will be crucial in making informed product decisions, building exceptional products, and achieving significant business outcomes. Your dedication to developing scalable, performant, and maintainable systems goes hand in hand with creating a motivating environment for everyone to excel in their work.
What youll do here:
- Lead the onboarding squad, focusing on strategic planning and execution, ensuring alignment with the companys vision and objectives.
- Drive the adoption of software engineering best practices, promoting a culture of excellence, innovation, and continuous improvement.
- Own and lead the technical implementation and architecture of scalable, performant, maintainable squad initiatives that meet evolving business needs. These initiatives include a next-generation multi-stage cloud-based ETL product that enables seamless customer data migrations at scale.
- Champion the maintenance of an observable, secure, and efficient codebase, addressing technical debt proactively to ensure the platforms reliability and performance.
- Foster a collaborative and inclusive squad environment for your reports, setting clear expectations and providing regular feedback to support individual growth and squad excellence.
- Lead and mentor engineers in career development, encouraging skill enhancement and ownership opportunities.
- Establish and monitor key performance indicators (KPIs) for software quality and squad productivity, implementing strategies to meet or exceed targets.
- Actively engage with product, design, marketing, and executive stakeholders throughout the product delivery lifecycle, ensuring clear communication and alignment on project goals, timelines, and deliverables.
- Translate complex technical concepts into understandable language for non-technical stakeholders, fostering a collaborative environment for decision-making.
- Participate in Incident Commander on-call rotation, where you will lead incident response by guiding the response towards resolution, communicating to stakeholders, and identifying post-incident improvements.
What youll need to thrive:
- Experience: 5+ years of experience building distributed systems at scale; 2+ years owning and delivering complex, impactful initiatives. While significant experience in direct people leadership is not a prerequisite, a strong inclination towards learning and developing leadership skills to manage direct reports effectively is essential.
- CS Foundations: Ability to make sound decisions and tradeoffs in design and implementation, appropriately anticipating scale, maintenance, and overall operational feasibility of solutions.
- Strong Communicator: strong verbal, written, and interpersonal communication skills. You know your audience and can communicate effectively with technical and non-technical audiences.
- Collaborative: Deep partnership with your product, design, and marketing, constantly collaborating to ensure we progress towards the desired outcomes, maintaining healthy engagement with peers and stakeholders across R&D for cross-functional initiatives.
- Ownership: Able to lead large initiatives and roadmaps by partnering with Product, Design, and other stakeholders to define and scope smaller deliverables that yield incremental value to the business and customers.
- Autonomy: Ability to move things forward in the face of ambiguity, operating effectively in decision-making while clearly articulating risks, trade-offs, and ensuring proper visibility to key stakeholders and the squad.
- Technical & Leadership Skills: You have a balance of both technical and leadership strengths. You guide sound technical decisions within the squad, as well as empower your direct reports to autonomously create significant impact.
- Forward Thinker: Demonstrated ability to set strategy for evolving systems to best support long-term objectives while still delivering incremental value in the now.
APPLY HERE
by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
MARKETING CLOUD ACCOUNT EXECUTIVE IN US OR CANADA
Cloud for Good is seeking a Salesforce Marketing Cloud Account Executive to help lead our nonprofit sales efforts. This role will be responsible for individually leading, as well as working in conjunction with our industry sales teams, to sell Salesforce Marketing & Engagement implementation solutions to our clients. This role will report directly to the Vice President of Sales.
Successful candidates will be highly experienced in selling Salesforce Marketing Cloud & Engagement solutions, including a reasonable technical background in these solutions, to help the organization continue to grow our sales efforts as we deliver exceptional projects with our clients.
Location: Virtual, home office in US or Canada
Work Authorization: Citizens or Permanent Resident of USA or Canada. Cannot provide Visa sponsorship.
Travel: 10-20%
Skills, Qualifications, and Education Requirements:
- 8+ Years of enterprise sales experience
- 3+ Years of experience selling Salesforce Marketing solutions
- Salesforce implementation sales experience preferred
- Ability to successfully operate in a high growth, fast-paced organization
- Ability to lead simultaneous initiatives in an entrepreneurial culture
- Proactive sales style and approach
- Consistent over-achievement of quota and revenue goals
- Experience with higher education and nonprofit industries is a plus
- Experience calling on C-suite and key executives within a customers organization
- Strong operational and analytical abilities
- Excellent written and verbal communication skills
- Bachelors degree strongly preferred
Main Responsibilities:
- Help lead technical sales efforts for Salesforce Marketing & Engagement solutions both as a direct Account Executive and a team overlay.
- Leverage Salesforce Marketing product(s) technical knowledge to lead our sales efforts
- Lead sales discovery efforts with clients
- Create and execute an industry business success plan, to maximize revenue generated, overachieve quota, and create lifelong customer relationships
- Be accountable to measures and metrics including successful overachievement of: sales quotas and goals, sales pipeline generation, forecast accuracy, etc.
- Build and cultivate relationships with the Salesforce and Salesforce.org sales organizations that align with the role
- Internal project management leadership, to align with internal stakeholders including (but not limited to) other Cloud for Good Account Executives, Sales Engineers, Services leadership, internal executives etc while being able to lead a sales opportunity from start to finish
- Successfully and consistently manage multiple opportunities with varying complexities from start to finish.
- Develop and deliver compelling client presentations
- Drive RFP processes and strategic sales approaches with clients
- Develop and maintain key customer relationships
- Create and deliver Statements of Work (SOW)
- Be a role model for Cloud for Goods culture and values
APPLY HERE
by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
PARTNER ALLIANCES MANAGER PUBLIC SECTOR IN THE USA OR CANADA
Cloud for Good is looking for a Partner Alliances Manager to be part of an Alliances team responsible for managing our Salesforce ecosystem partnerships. The position requires experience working within key partnerships to drive new revenue through relationships, enablement, and evangelism of Cloud for Good capabilities. This role will be part of an Alliances team and also work closely with our Marketing, Sales, and Services teams.
Location:Virtual: Home-based office in the US or Canada
Travel:10-20%
Responsibilities:
- Building new and maintaining existing relationships with multiple teams within Salesforce Public Sector
- Drive revenue by utilizing relationships to find new joint opportunities
- Drive revenue by designing and executing target campaigns
- Deliver enablement sessions to partner teams on Cloud for Good projects and capabilities
- Maintain and grow partner network to support Cloud for Good Public Sector focus
- Collaborate with Sales and Marketing teams
Qualifications
- Strong understanding of the Salesforce ecosystem or similar, large ecosystem
- 5+ years experience in a partner/alliance/channel management role
- Public Sector (State, Local, and/or Federal (DoD)) experience preferred
- Experience building new Partnerships to support growth into a new market
- Able to be part of a team, but also able to work independently with great time management & organizational skills
- Extremely strong communication skills, both verbal and written, comfortable being the face of Cloud for Good to Salesforce, including senior leadership
- Able to execute targeting business development campaigns across joint sales team made up of both Cloud for Good and Salesforce resources and demonstrated ability to drive new pipeline through joint partner campaigns
- Able collaborate across the organization with various departments including Sales, Marketing and Services and rally resources who do not directly report to you
- Time management and organizational skills. Must be able to manage multiple competing deadlines and objectives on a fast-paced, dynamic team.
APPLY HERE
by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
Title: Senior Product Designer, Growth
Location: Mountain View, CA / Remote friendly (US + Canada Only)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K – 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we.Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
THE ROLE
Imagine being a teacher in Sarasota, Florida, four years after the pandemic started, with a classroom full of 6th graders who havent had a normal year of school or learning since 2019. Its the reality of so many educators and students who use Khan Academy and our team is uniquely positioned to help them when they need it most.
We have no end of fascinating challenges that can only be solved with a deep empathy for our users, diligent product & UX thinking, and a strong drive to make a positive impact. Some questions were working on answering right now are:
- How do we support teachers who are dealing with the impact that the pandemic had on learning?
- How do we help students with learning gaps catch up to their grade level?
- How do we center schools serving historically under-resourced communities in our product design and development?
- How do we reach more school districts so our learning experience gets used in more classrooms?
- and more
We are looking for a Senior Product Designer to embed within our Product Growth team and help us scale product adoption among users. The heart of this role is identifying opportunities to improve the user journey from acquisition to engagement, and designing experiences and features that contribute to the success of our products. You will help drive sign up conversion and ensure that new users find it easy and rewarding to use Khan Academy and Khanmigo regularly.
Some of the projects you will work on:
- Experimenting with different conversion strategies for core Khan Academy.
- Experimenting with different conversion strategies and growth loops for Khanmigo.
- Improving time-to-value for new Khanmigo signups.
- Supporting scaling into new international markets.
You will play a vital role on an inclusive, collaborative, small but mighty Design team, helping us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. Design has a seat on the Product Leadership Team, making Design a keystone in the way we deliver wow (one of our values), and means that youll never have to justify the importance of your work or why you should be included.
We genuinely care about people and value compassion in our everyday interactions. Youll be able to be yourself, feel valued, supported, learn and grow, no matter how experienced you are. Even if you dont check every box (no one does), we encourage you to apply.
WHAT YOU’LL DO
- Drive the end-to-end design strategy and execution for Product Growth projects, from early concepts to polished user experiences.
- Deliver design solutions that balance the companys mission, a seamless branded experience for end users, and ease of implementation.
- Autonomously move your own work forward in partnership with PM and Eng, using proactive communication and effective planning strategies.
- Cultivate a growth mindset (another one of our values) by soliciting feedback on solutions from internal stakeholders, senior leadership, and the Design team during critiques.
- Seek out, understand, incorporate and communicate user feedback throughout the design process, in partnership with UX Research and Data.
- Build alignment across diverse teams by successfully presenting ideas to a range of teams and stakeholders across Khan Academy.
- Write about, present, and share what you have learned, both internally and with the wider Design community via our blog and industry events.
WHAT YOU BRING
- 5+ years of experience as a product/UX designer.
- 3+ years of experience designing on product-led growth teams.
- Comfortable building experiences with Webflow (show us in your portfolio).
- Strong across interaction design, prototyping, and information architecture, with a keen eye for visual design and experience using quant/qual to make data-informed decisions.
- Track record of executing successful growth strategy through your design skill set, relationship building, and team alignment on desired outcomes.
- Ability to juggle ambiguous and broad problems/opportunities along with smaller, well-defined projects.
- Outstanding verbal and written communication skills for diverse audiences with neurodivergent and neurotypical, technical and non-technical colleagues.
- Comfortable in ambiguous situations and dynamic environments that run similar to a startup, where you regularly interact withand gather feedback from Senior Leadership.
- Scrappy, have a bias toward action, and can move quickly.
- Lean approach to delivering design solutions and regularly ask yourself: how do we learn quickly and ship regularly? Whats the most concise experience we can deliver that still provides value?
- Motivated by our company mission and a desire to tangibly improve the lives of millions by applying your talents.
- Bonus if you have experience with freemium models.
- Bonus if you have strong copywriting skills (show us in your portfolio) and a good sense of humor.
APPLY HERE
by Ronald Barron | Mar 8, 2024 | Uncategorized
Job Description
Design Manager
locations
US – Remote (Any location)
time type
Full time
job requisition id
17325
Job Family:
Design & Production
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
- Lead design strategy and visual concepts for a variety of needs, assessing whether internal or external creative resources are best suited for each project. This includes partnering with marketing managers to ensure timelines and deadlines are met.
- Collaborate closely with the Brand strategy partners to create frameworks for design, rooted in brand architecture, to allow for a consistent brand experience for our clients.
- Brand Stewardship & Management: Youll provide strategic design expertise and guidance to ongoing global cross-functional partners regarding the visual brand system and architecture. Balancing the nuanced needs of visual system integrity with supporting various of business needs and stakeholders
- Maintain consistency and ensure production quality by creating templates, guidelines, and additional support materials.
- Provide clear and concise strategic design feedback internally and externally on both projects leading as well as design guidance on shared internal initiatives with the broader design team
- Expertise in Brand Architecture and how it relates visually to various departments.
What You Will Need:
- Bachelors degree from an accredited university plus 6+ years of professional experience OR 10+ years of professional experience in lieu of degree.
- Experience with complex global design systems and their workstreams, including multiple physical and digital media, light to heavyweight executions, local cultural environments, and partnerships with agency partners.
- Proficient in the Adobe Creative Suite, specifically Photoshop, Illustrator, and InDesign. Working knowledge of After Effects is a plus.
- Advanced knowledge of PowerPoint to create/update presentations.
- Knowledge of Marketing campaign, production, and conception workflows across print, digital, and physical activations from conception through final asset or toolkit execution.
- Ability to work independently to see projects through, managing and aiding designers and creative partners, pulling in the right stakeholders during socialization, while managing stress and adversity in a positive, constructive manner.
- Ability to manage the bandwidth of internal and external partners, assigning projects based on bandwidth, and always ensuring deadlines are met.
- Easily builds rapport with business leaders around the company to earn trust and ensure optimal outcomes and partnerships with the brand design team.
What Would Be Nice To Have:
- Experience working in complex global consumer, design-focused brand either in-house or at agencies
APPLY HERE
