Job Description
Title: Senior Product Designer, Growth
Location: Mountain View, CA / Remote friendly (US + Canada Only)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K – 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we.Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
THE ROLE
Imagine being a teacher in Sarasota, Florida, four years after the pandemic started, with a classroom full of 6th graders who havent had a normal year of school or learning since 2019. Its the reality of so many educators and students who use Khan Academy and our team is uniquely positioned to help them when they need it most.
We have no end of fascinating challenges that can only be solved with a deep empathy for our users, diligent product & UX thinking, and a strong drive to make a positive impact. Some questions were working on answering right now are:
- How do we support teachers who are dealing with the impact that the pandemic had on learning?
- How do we help students with learning gaps catch up to their grade level?
- How do we center schools serving historically under-resourced communities in our product design and development?
- How do we reach more school districts so our learning experience gets used in more classrooms?
- and more
We are looking for a Senior Product Designer to embed within our Product Growth team and help us scale product adoption among users. The heart of this role is identifying opportunities to improve the user journey from acquisition to engagement, and designing experiences and features that contribute to the success of our products. You will help drive sign up conversion and ensure that new users find it easy and rewarding to use Khan Academy and Khanmigo regularly.
Some of the projects you will work on:
- Experimenting with different conversion strategies for core Khan Academy.
- Experimenting with different conversion strategies and growth loops for Khanmigo.
- Improving time-to-value for new Khanmigo signups.
- Supporting scaling into new international markets.
You will play a vital role on an inclusive, collaborative, small but mighty Design team, helping us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. Design has a seat on the Product Leadership Team, making Design a keystone in the way we deliver wow (one of our values), and means that youll never have to justify the importance of your work or why you should be included.
We genuinely care about people and value compassion in our everyday interactions. Youll be able to be yourself, feel valued, supported, learn and grow, no matter how experienced you are. Even if you dont check every box (no one does), we encourage you to apply.
WHAT YOU’LL DO
- Drive the end-to-end design strategy and execution for Product Growth projects, from early concepts to polished user experiences.
- Deliver design solutions that balance the companys mission, a seamless branded experience for end users, and ease of implementation.
- Autonomously move your own work forward in partnership with PM and Eng, using proactive communication and effective planning strategies.
- Cultivate a growth mindset (another one of our values) by soliciting feedback on solutions from internal stakeholders, senior leadership, and the Design team during critiques.
- Seek out, understand, incorporate and communicate user feedback throughout the design process, in partnership with UX Research and Data.
- Build alignment across diverse teams by successfully presenting ideas to a range of teams and stakeholders across Khan Academy.
- Write about, present, and share what you have learned, both internally and with the wider Design community via our blog and industry events.
WHAT YOU BRING
- 5+ years of experience as a product/UX designer.
- 3+ years of experience designing on product-led growth teams.
- Comfortable building experiences with Webflow (show us in your portfolio).
- Strong across interaction design, prototyping, and information architecture, with a keen eye for visual design and experience using quant/qual to make data-informed decisions.
- Track record of executing successful growth strategy through your design skill set, relationship building, and team alignment on desired outcomes.
- Ability to juggle ambiguous and broad problems/opportunities along with smaller, well-defined projects.
- Outstanding verbal and written communication skills for diverse audiences with neurodivergent and neurotypical, technical and non-technical colleagues.
- Comfortable in ambiguous situations and dynamic environments that run similar to a startup, where you regularly interact withand gather feedback from Senior Leadership.
- Scrappy, have a bias toward action, and can move quickly.
- Lean approach to delivering design solutions and regularly ask yourself: how do we learn quickly and ship regularly? Whats the most concise experience we can deliver that still provides value?
- Motivated by our company mission and a desire to tangibly improve the lives of millions by applying your talents.
- Bonus if you have experience with freemium models.
- Bonus if you have strong copywriting skills (show us in your portfolio) and a good sense of humor.