by twochickswithasidehustle | Sep 16, 2022 | Uncategorized
DESCRIPTION
Job summary
At Ring, our Neighbor Solution Experts deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Neighbor Solution Experts are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.
This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
For this position, you must be residing in Florida to be eligible. You can expect starting compensation of $18.00 per hour.
Key job responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Ring’s customers
- Being a voice and advocate for our customers when something doesn’t feel right
- Working with cross-functional support teams to ensure a consistent and high-quality level of support
- Navigating multiple system applications and researching applicable solutions with ease
- Developing detailed knowledge about Ring’s products, services and features
- Providing advanced Ring device troubleshooting solutions
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Patiently listen to, understand, and solve complex technical customer issues
- Investigating, documenting, and resolving issues
- Providing world class support to Ring’s customers
- This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers
A day in the life
The Neighbor Solutions team supports customers with their device needs. You will be supporting customers with device questions, device set-up and technical troubleshooting every day to ensure their devices are operating as expected. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About the team
The Neighbor Solutions team is a part of the Customer Support organization responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.
BASIC QUALIFICATIONS
- High School diploma
- 1+ years of experience working directly with customers and providing high quality service
- 1+ years of experience in technical support that is focused first and foremost in customer success
- 1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
- 1+ years providing technical support for mobile devices (iOS, Android)
- Strong interest in consumer technology
- Flexibility with full-time schedule, including shift assignments on weekends/evenings
- Problem-solving skills, “thinking outside of the box”
- Proficiency with learning new technology
- Ability to work remotely
- Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information
PREFERRED QUALIFICATIONS
- A drive to dig into the details of a system or process to solve customer problems
- Experience working with Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
- Ability to document technical customer issues into notes that are consumable by other users
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Excellent oral and written communication skills
- Proven success in a fast paced support environment
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Web Designer
If you’re looking for 100% remote work with flexible hours, doing what you love
alongside a highly successful, international team of over 60 entrepreneurs (and rapidly growing)
then this is a really good day for you.
Imagine
- Being in a company that is quick to recognize your talents and contributions and is eager to promote from within
- Working in a culture where egos are set aside, and everyone pulls for each other’s success (think of it as the digital marketing version of CrossFit)
- Being a valued part of a highly skilled and diverse team
- Solving one online challenge after another with some of the smartest marketing minds you’ll find anywhere
- Helping scale brands in over 50 businesses across dozens of industries
- The opportunity that comes with managing $100M+ in ad spend every year
- Whose CEO and Founder, Ralph Burns, co-hosts Perpetual Traffic podcast, with over 8 million downloads, and is in the top 0.5% of all podcasts in the world
If this fires you up, then you should do yourself a solid and find out more about this new exciting role below:
About this role
The Web Designer is a key role within our Conversion Architecture division. This division is responsible for analyzing our customer’s sales funnels and follow up funnels, prescribing an optimization plan for one or more funnels, and then executing that plan to optimize funnel conversion rates to unlock our customer’s ability to scale revenue. Our team is composed of Funnel Specialists, Copywriters, CRO Specialists and Marketing Tech Specialists.
The Web Designer should be skilled at reviewing the existing funnels or websites and determining user experience issues and designing a new version eliminating those issues. The Web Designer should have at least basic understanding of copywriting. A copywriter will develop all funnel copy and the Web Designer ensures the copy is going to be effective within the new user experience. The person who fills this position should have experience with drag and drop building platforms such as Clickfunnels, Lead Pages, Elementor, Divi and others. This person must understand the psychology/strategy that makes funnels or websites work effectively and how a given funnel fits into our customer’s sales ecosystem to empower our customer’s success. We’re not looking for the perfect candidate. If you’ve got experience that is close to this and you have the drive to learn and grow, then please apply.
Core Talents and Attributes
- Smart (EIQ): You practice empathy and demonstrate deep respect and patience for others you thrive in collaborative, team-based environments. Personable/cool common sense, able to prioritize, intuitive, collaborative first principle thinker, mentally flexible (Considering function over form), Self-awareness, healthy challenger.
- Initiative: You bring a strong desire to learn, develop and overcome obstacles as they arise for you and your team. Finds solutions to solve problems, wants more (improvement and/or advancement), constant learning mindset (self-improvement), confident in abilities, willing to pay the price in the short term, grit driven. Action-Taker, improviser, adapt & overcome, no excuses, assertive, sees opportunities and acts on them, dependable.
- Healthy Ego: You leave your ego at the door everyone is equal, and you treat everyone with limitless respect. Proactively engages the team for support and improvement, takes extreme ownership, admits mistakes and learns from them, gives credit to others for their success, has allegiance to the team, takes direction, adaptable, absorbs criticism well doesn’t immediately push back.
- Precise: Demonstrates a high attention to detail and decisiveness in decision making. Detail oriented, analytical (not necessarily math, but can understand a picture from numbers), clear and simple communicator written and verbal (especially in light of virtual team), pursues perfection, excellent follow-up & follow-through skills, finish what you said you would, works within constraints e.g. brand guidelines, customer requests, policy, trustworthy.
- Radical Candor: You show genuine care and respect towards others, and practice communication that is direct, considerate and honest whilst not being afraid to make assertions and challenge others on their thoughts, approach or position on a subject. Radical Candor is Caring Personally while Challenging Directly. At its core, Radical Candor is guidance and feedback that’s both kind and clear, specific and sincere.
Core Knowledge & Skills
- Ability to look at a funnel and identify what parts are working effectively at driving conversions and what parts are limiting conversions, such as: funnel strategy, copy, page layout, etc. Then prescribe a solution to improve conversions based on best practices and experience.
- Basic understanding about how funnels work. Not just understanding from a structure standpoint (what pages in what order) but also from a strategy standpoint. Tripwire, SLO, Webinar, Product Launch, Application, Long Form Sales Letter, VSL, Lead.
- Proficient with drag and drop building platforms such as Clickfunnels, Kajabi, Lead Pages, WordPress Page Builder Plugins, etc.
- Understanding of UX/UI, designing not just for aesthetics but for results and great user experience.
- Client facing experience.Track record in communicating with and managing relationships with clients.
- Extensive web design experience. You’ve built at least 20 funnels/websites/landing pages.
- Knowledge driven. You continue to consume funnel/sales training because you know it will fuel your success.
- (Preferred skill) Basic understanding of web page code (html, css, javascript). We are not looking for a web developer
- (Preferred skill) Experience with building landing pages on Shopify, using Shopify’s functionality and builders like Gempages, Shogun, Pagefly and more.
- (Preferred skill) Basic knowledge of digital marketing. You won’t be responsible for creating strategies but you will be part of a digital advertising agency and basic knowledge of how marketing works will be helpful to you.
Core Responsibilities
- UX analysis. Ability to review a customer funnel and find the part that is breaking the user journey and proposing solutions on how to fix it.
- Build landing pages, funnels and websites. To create user and conversion optimized pages on drag and drop builders.
- Basic copywriting knowledge. Review funnel page copy from the copywriter and ensure the copy is going the right direction for the funnel, giving guidance to the copywriter as needed. You and the copywriter are the most important duo and your efficient collaboration fuels the success of each project.
- Design & Creatives. Determine the funnel page designs and what images are needed to support the objective of each page. Preferably, the web designer works on their own funnel creatives.
- Effective time management. Build the funnels/websites within a reasonable time frame. Knowing how to set a realistic timeframe is key.
- Communicate progress with the team and the client. Proactive in communicating project needs to other team members, even when you’ve identified a need that relates to some other aspect of the project that is not your specific responsibility; Because you know that the success of the project is ultimately every team member’s responsibility.
- Ask for help when needed. You won’t be afraid to proactively reach out for help on any aspect of your work, when needed, because your goal is producing a funnel that drives results for our customer.
Additional Details
- This position is flexible (part/full time) and 100% remote.
- Includes 3 weeks of paid leave per year.
- We offer and encourage Flexible hours working set business hours is preferred, but if you’re proficient with communicating and getting stuff done, then we’re flexible.
- You will be providing your own computer & internet access to complete this work.
- This is a 1099 contractor arrangement. If you’re not in the US just ignore this part.
- Unfortunately, Tier 11 does not currently offer medical or retirement benefits. If you need them, then we’re just not quite ready for each other yet
- Important: This is NOT a freelance project you will be hired as an independent contractor.
Do you want to know a bit more about Tier 11’s culture?
If you’re looking for a bright future, full of meaningful contributions, and a company quick to recognize and acknowledge your talents, then look no further than Tier 11
At Tier 11 you will Learn, Develop and Push the Boundaries
With tailored ascension and development pathways an ideal team player at Tier 11 is able to progress through our organization as quickly and as far as they’re driven (and as fast as able). Heck, we even encourage you to forge your own path if the job doesn’t exist!
We acknowledge that everyone on our team came to grow and flourish into a bigger and better version of themselves, and as such we place a HUGE emphasis on ensuring you are continually growing and developing according to your unique passions, strengths and talents. If that fires you up, then you’ll fit right in!
Tier 11 is a great place to work (as shown on GlassDoor) see what our people have to say
We Build Highly-Professional and Diverse Global Teams
Tier 11 is a unique and high performing team of experts who LOVE Digital Marketing (and we think we’re among the best in the world at it).
We focus on hiring diverse A+ players from all over the world by staying true to The Tier Manifesto
Our current team spans across 6 Continents from around the World we have expertise from nursing and forensic science, to psychology and military strategy all contributing to 12+ years of marketing education, research, and practice!
A SandBox of experience and knowledge
Since 2010, Tier 11 has managed a portfolio of Meta, Instagram, Google, Youtube, Tiktok, Pinterest & Snapchat advertising customer accounts in over 30 industries, with an annual spend in excess of $100 million so you’re in great company! Our customers are hand-picked, quality businesses with great products helping to make the world a better place. Our job is to accelerate their growth with world-class managed paid traffic.
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Title: Principal Engineer
Location: United States (Remote)
About Pantheon
Pantheon’s WebOps Platform powers the open web, running sites in the cloud for customers including Stitch Fix, Okta, Home Depot, Pernod Ricard and The Barack Obama Foundation. Every day, thousands of developers and marketers create, iterate, and scale websites on the open web to reach billions of people globally. Pantheon’s SaaS model puts large and small web and digital teams in control of increasing the performance of their teams, websites, and marketing programs. Pantheon cloud native software includes governance, security and collaboration tools that make it easy to securely manage a single website or thousands of websites across multiple teams in one platform. The built-in ability to simultaneously create, test, deploy and run live sites with unrivaled hosting speed, scalability and uptime give marketing teams the agility to win in the dynamic world of digital marketing.
With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our organization.
The Role
Pantheon is rapidly evolving and driving technology to give marketing teams the agility to win in the dynamic world of digital marketing. With the built-in ability to simultaneously create, test, deploy and run live sites with unrivaled hosting speed, scalability, and uptime, Pantheon delivers superior service and value to all.
We are looking for a Principal Engineer to join our Platform Organization. You will work closely with our CTO to provide a thoughtful and strategic partnership as well as provide technical leadership to the various teams in the org to influence overall strategy and technical direction.
The ideal candidate can solve problems at scale, unite our teams and tech in delivering solutions, partner with anyone in the company, and dive deep into the code.
Cool Things You’ll Do
- Design, architect, build, test and debug large scale, reusable cloud-based services with an emphasis on business needs.
- Participate in strategic planning for solutions, services, and product development with senior management.
- Partner with product management to define problems and identify iterative solutions.
- Balance immediate business objectives against long-term architectural vision.
- Provide experienced leadership and technical direction.
- Set vision and direction to inspire and drive continuous improvement of engineering processes.
- Mentor and coach other engineers and provide guidance across the larger organization.
- Contribute to an engineering-wide culture of collaboration, no-blame, character, and enthusiasm.
- Maintain a comprehensive knowledge of current trends and developments in the industry.
What you Bring to the Table
- A minimum of ten years of software development experience in the high tech software domain
- A minimum of five years of proven experience in designing and architecting large scale systems
- Experience across the full stack, shipping SaaS applications
- Proven experience with a variety of languages (Python, React, C, Typescript, Go)
- Experience with multiple cloud services and database technologies (relational and non-relational)
- BS, BA or higher in Computer Science, Engineering or related field, or equivalent practical experience
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry competitive compensation and equity plan
- Flexible time off and sick days
- Full medical coverage (medical, dental, vision)
- Top-of-line equipment
- Fun at WordPress and Drupal community events
- Extra benefits like a stipend for reading books and your workouts
- Events and activities both team-based and company wide that inspire, educate and cultivate
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Title: Python Developer
Location: Reston, VA or Remote
*This position can be remote within the US*
What we’re looking for
ScienceLogic is looking for an ambitious Software Engineer with Python experience to help convert our legacy platform into a set of more containerized applications using Docker and Kubernetes clusters. Ideal candidates will be able to take an active role in reviewing/accepting requirements, building new data collection, manipulation and storage functionality and/or features that use this data to make the hybrid cloud manageable from a single pane of glass.
Who we are
The Software Engineering team is composed of small groups of highly intelligent and innovative software development and quality assurance engineers who enjoy collaborating on technically challenging projects. Each team member is as unique as the projects we work on, but one thing remains the same our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.
What you’ll be doing
Managing today’s hybrid cloud IT infrastructure can be complex and chaotic. As a Software Engineer with ScienceLogic, you will play an integral role in developing the solution by creating clarity and visibility for infrastructure for some of the largest companies and service providers in the world.
- Helping us make the transformation from a successful legacy product to a set of containerized applications using Docker and Kubernetes, providing scalable, flexible services
- Contribute to building and maintaining highly scalable Python processes for the purpose of data collection, manipulation, data pruning, trending and analytics, etc.
- Contribute to the review and maintenance of product backlog, as well as assisting in the implementation of features while adhering to sound Engineering principles.
- Take an active role in understanding and prioritizing technical debt.
- Contribute to the review and correction of defects.
- Work in a collaborative and agile environment that is geared towards a Continuous Delivery mechanism, exhibiting strong time management and communication skills; as well as flexibility/agility to changing environments.
- Actively contribute to Scrum reviews, standups, retrospectives and backlog grooming.
Qualities you possess
You’re a self-starter, a problem solver, love to code, have excellent time-management skills and are open and collaborative. Plus you’ve got the following skills:
- 2+ years using Python and the ability to deliver high quality, production ready code.
- BS in CS or equivalent technical discipline or equivalent experience where you learn basic software engineering concepts functional programming, OO design, threading, multi-processing, design patterns, etc.
- 3+ years’ experience in Software Engineering or a related field.
- 2+ years using MySQL/NoSQL and have the ability to evaluate and write efficient queries.
- Working knowledge of Linux, ideally with the ability to navigate, write scripts and work with packages.
- Working knowledge of developing multi-threaded or multi-process software.
- Working knowledge of software development lifecycle, from product backlog through delivery.
- Experience in the area of network or systems management is a major plus.
- Experience with Kubernetes, and docker is a major plus.
- Prior experience in an Agile environment with an emphasis on Continuous Delivery/Continuous Integration is a must.
- A working knowledge of current build tools, such as jenkins.
- You are passionate about delivering high quality, production ready code and believe that teams, not individuals are responsible for software quality.
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps platform sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
www.sciencelogic.com
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Title: Group Product Manager
Location: Remote
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
About the Role:
You would be joining our PM team working with a fast-growing and fast-moving engineering organization. Our product today manages millions of dollars of invoices and pays thousands of participants on both sides of the market. But, we have only scratched the surface in the space of products and experiences we could build, and we need your help.
We’re looking for a Senior Product Manager that’s excited to be a generalist in our rapidly growing Marketplace. You will not be building things with the hope that people need it, but rather filling the desperate needs of our users while innovating in ways they didn’t even know they needed. You’ll have to be adaptable, learn quickly, and have a deep interest in understanding our business, our users, and our product.
I’d read our Product Team Standards document (https://creatingvalue.substack.com/p/high-quality-and-fast) and our Product Team Structure document (https://creatingvalue.substack.com/p/the-product-team) to get a sense of how we think and what we value.
Beyond the basics, what will make you successful:
- Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You’re self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
- Extreme Curiosity: you ask “why” 3-5 times in a row for the same problem and are excited to tap into your inner archaeologist — digging and digging and not being satisfied until you truly understand the root cause.
- 1+ years of PM experience, with some coming preferably from marketplace companies.
- You’ve shipped features in a small PM team, love both the strategy and the details.
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Program Consultant
Makinen Minnesota, USA
Job Reference : US34WFAB_BH8535945
Work Type: Full Time
Employment Type: Temporary
Career Level: Experienced (Non-Manager)
Compensation :
Shift First Shift (Day)
Job Category Accounting / Finance
Willing to Travel None
Job Industry Healthcare Services
At Kelly Professional & Industrial, we re passionate about helping you find a job that works for you. If you ask us, this job looks pretty great.
We are seeking a Program Consultant role for a leading health benefits company!
Schedule: Monday- Friday, 8:30am-4:30pm EST (Helpful if in EST zone)
Location: REMOTE
Duration: 3 Months
Responsible for the development and ongoing management of one or more external client facing programs within a business unit. Program consultants typically support business strategies through an integrated portfolio of external client facing projects or initiatives.
Primary duties may include, but are not limited to:
Manages the development, approval, implementation and compliance of on-going external client facing programs; develops program budget; ensures program meets its stated objectives; provides subject matter expertise in response to day to day business issues. Researches applicable subject matter practices and remains aware of industry trends. Manages relationships and partners with corporate and regional business areas; coordinates training related to the external client-facing program; develops program success measures and performs periodic assessments of external client facing program success.
Also responsible for:
- Consultant Program Management
- On-going Salesforce management and support
- Building Salesforce dashboards
- Maintaining the Ambassador and Consultant Communities on Salesforce
- Technical POC for the team
- Support the Ambassador program as needed
Education:
- Requires a BA/BS in a related field
- 3-5 years of experience in external client facing program management; or any combination of education and experience, which would provide an equivalent background.
- Graduate degree, professional designation related to field or project management experience preferred.
APPLY HERE
