Senior Product Manager – Ecosystem

by | Oct 24, 2022 | Uncategorized

Job Description

Title: Senior Product Manager – Ecosystem

Location: Remote, US

Podium exists to help local businesses win. Using Podium’s technology, local businesses are able to simplify the way they build their business and modernize the way they communicate with their customers from collecting payments, facilitating online reviews, launching marketing campaigns, and much more.

Our work and focus on local business and helping them to build thriving businesses has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video. Podium has a positive, inclusive, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride.

Team description

Our Product team advocates for our local businesses, their customers, and our company. We use creativity, insights, and operational excellence to deliver our product vision. As we scale, there’s plenty of space for you to grow and simplify life for millions of people and local businesses around the world in a team that always focuses on we, not I, and creates products that deliver real value. We value ambition, integrity, and hard work in everything we do. We expect you to employ a growth mindset and push the team to achieve ever-more-ambitious goals.

About the role

As Podium expands to meet the needs of a broader and more specialized business base, it is critical to invest in customizable solutions to achieve unmatched experiences and technical capabilities. The Ecosystem team is focused on building solutions that help our customers tailor their instance of Podium to the specific needs of their business.

We provide industry-specific apps & prebuilt automations to ease the day-to-day burden of running a small business. We offer a Public API to support custom integrations and direct interactions between Podium and our customers critical systems.

This position will require strategic thinking and methodical execution. You will drive ambitious growth metrics and own the details of the solution from deep in the stack of API’s, webhooks, and integrations through the end-user experience.

To accomplish this you will work with our leadership team and business leaders to deliver on the investment strategy. If you’re looking to change the way an industry operates and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding.

What you will do

  • Own the success of your product and act as an influential leader within the Ecosystem Pod and Podium at large.
  • Develop a forward-thinking vision for your area of the product that is inspiring, innovative, and will push us to grow as a company.
  • Define and prioritize key platform automation enhancements, including strategic integrations that address validated customer needs.
  • Engage and build relationships with designers, developers, integrators, partners, and customers to identify opportunities to deliver technical guidance and value to better understand how to serve our users.
  • Develop a deep understanding of our platform, customer base, industry, and the unique role our ecosystem plays in Podium’s vision.
  • Communicate clearly and crisply with leadership partners and drive alignment across multiple teams and organizations through formal operational processes and in scrappy ways.
  • Inspire both your own team as well as your cross-functional peers and executives in order to build strong partnerships in delivering excellent products and services.
  • Influence key stakeholders throughout Podium in order to align intent, resources, and prioritization.

About you

  • 5+ years of experience managing platform products, shipping great software, effectively driving prioritization, and identifying and making key tradeoffs.
  • Experience as a product manager of technical products, especially developer platforms or products heavily driven by strategic integrations and APIs.
  • You have experience leading existing products and starting from scratch.
  • You have crafted platform product strategies and can weigh the pros and cons of product decisions from a cross-functional perspective.
  • Strong customer empathy and experience shaping product direction and execution based on customer needs.
  • You are data-minded. You deeply understand how your products work and how to measure long-term impact through experimentation.
  • Have a desire and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Excellent facilitator and are comfortable leading teams through ideation, research, and the natural ambiguity that occurs when defining new features.
  • Supreme knack for bringing simplicity and focus to complex and ambiguous concepts or situations.
  • You bring your diverse perspectives and experiences to Podium and help us think about our product and users in unique ways.
  • You’re inspired by Podium’s mission and have a passion for building solutions to help our customers.

Benefits

  • Transparent culture
  • Remote first work setting for Engineering & Product
  • Great opportunities for career growth
  • 401k with a competitive matching contribution plan
  • Unlimited Vacation (yes, we want you to have a work-life balance)
  • Great medical, dental, vision benefits
  • One time work from home setup allotment
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

APPLY HERE

Customer Support Specialist

by | Oct 24, 2022 | Uncategorized

Job Description

Customer Support Specialist

REMOTE

United States

Full time

Description

Hi! We’re hiring!

Our small, distributed team is growing and we’re looking to add a Customer Support Specialist to our Customer Support Team. As a Customer Support Specialist you will be managing our email queue during standard US business hours, helping customers with general inquiries, and triaging more technical support requests to the appropriate team members.

In addition to the queue, we will need your help organizing feedback from the DNSimple customers, to help us determine ways we can better support them, which could mean creating tools, or enhancing our documentation and keeping it up to date.

We are looking for someone that loves supporting people. This isn’t a springboard into another area at DNSimple. If you want to be part of our support team for a while, and you’re excited to contribute to making DNSimple the best product for our customers, this is the role for you!


Responsibilities

  • Improve overall customer support processes and document them effectively, allowing all team members to provide consistent support to all customers.
  • Understand problems at a high level to triage accurately, more specifically:
    • Prioritize identified systems problems based on the level of impact on customer happiness (how often they occur, how significant the impact is).
    • Verify that support requests are distributed across all team members over time.
    • Ensure that support issues don’t stay unanswered in our system
  • Identify system problems that should be addressed through research & development based on incoming support requests and document those issues so that they can be assigned to team members for design and implementation.
  • Gain an understanding of DNSimple’s systems to help provide high-quality support for requests that are assigned to you.
  • Manage and maintain internal and public support documentation to be used when responding to support requests.
  • Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, and learning.

Requirements

  • You have experience working on a distributed team.
  • You have 3+ years experience working in customer support.
  • You have experience working with a technical product and have worked closely with developers.
  • You have experience breaking down technical information and explaining it more simply to customers.
  • You have excellent English writing and comprehension
  • You are in, or can work in, the US time zones
  • You have experience with DNS.
  • You’ve worked for a SaaS company.
  • You love to troubleshoot.
  • You’re detail oriented and able to analyze what the customer is actually asking to ensure the best person answers the ticket.
  • You are upbeat and will be empathetic to customers.
  • You’re eager to brainstorm new ways to connect with customers
  • You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Benefits

DNSimple was created to be a 100% remote company. We offer flexible schedules, and you can work from anywhere.

We speak different languages, and we program in different languages. We care for our employees, and we are open and welcoming to everyone regardless of race, religion, gender or sexual orientation.

As part of the team your input and feedback is not only welcome, they’re anticipated. We’re a small team, and everyone’s opinions matters.

Compensation between $60,000 – $80,000 USD annually, depending on experience.

Job Description

Customer Support Specialist

REMOTE

United States

Full time

Description

Hi! We’re hiring!

Our small, distributed team is growing and we’re looking to add a Customer Support Specialist to our Customer Support Team. As a Customer Support Specialist you will be managing our email queue during standard US business hours, helping customers with general inquiries, and triaging more technical support requests to the appropriate team members.

In addition to the queue, we will need your help organizing feedback from the DNSimple customers, to help us determine ways we can better support them, which could mean creating tools, or enhancing our documentation and keeping it up to date.

We are looking for someone that loves supporting people. This isn’t a springboard into another area at DNSimple. If you want to be part of our support team for a while, and you’re excited to contribute to making DNSimple the best product for our customers, this is the role for you!


Responsibilities

  • Improve overall customer support processes and document them effectively, allowing all team members to provide consistent support to all customers.
  • Understand problems at a high level to triage accurately, more specifically:
    • Prioritize identified systems problems based on the level of impact on customer happiness (how often they occur, how significant the impact is).
    • Verify that support requests are distributed across all team members over time.
    • Ensure that support issues don’t stay unanswered in our system
  • Identify system problems that should be addressed through research & development based on incoming support requests and document those issues so that they can be assigned to team members for design and implementation.
  • Gain an understanding of DNSimple’s systems to help provide high-quality support for requests that are assigned to you.
  • Manage and maintain internal and public support documentation to be used when responding to support requests.
  • Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, and learning.

Requirements

  • You have experience working on a distributed team.
  • You have 3+ years experience working in customer support.
  • You have experience working with a technical product and have worked closely with developers.
  • You have experience breaking down technical information and explaining it more simply to customers.
  • You have excellent English writing and comprehension
  • You are in, or can work in, the US time zones
  • You have experience with DNS.
  • You’ve worked for a SaaS company.
  • You love to troubleshoot.
  • You’re detail oriented and able to analyze what the customer is actually asking to ensure the best person answers the ticket.
  • You are upbeat and will be empathetic to customers.
  • You’re eager to brainstorm new ways to connect with customers
  • You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Benefits

DNSimple was created to be a 100% remote company. We offer flexible schedules, and you can work from anywhere.

We speak different languages, and we program in different languages. We care for our employees, and we are open and welcoming to everyone regardless of race, religion, gender or sexual orientation.

As part of the team your input and feedback is not only welcome, they’re anticipated. We’re a small team, and everyone’s opinions matters.

Compensation between $60,000 – $80,000 USD annually, depending on experience.

APPLY HERE

Designer, UX

by | Oct 21, 2022 | Uncategorized

Job Description

Designer, UX

Remote

Full time

R1236

How You’ll Contribute

At National Geographic, we believe in the power of science, exploration, education and storytelling to change the world. The UX Designer will play an important role in bringing this vision to life in support of current and future digital and mobile initiatives at the Society. We create engaged and impactful relationships with our various stakeholder communities, including Explorers, Educators and Students, and Key Influencers (Foundations, Policy Makers, Donors, etc.) across website, mobile and social channels.

The UX Designer combines strong IA, User Research, and Product Design skills to both enhance existing NGS digital products and storytelling experiences, while also innovating towards new, cutting-edge experiences. Using the principles of Lean Agile, Design Thinking, and Atomic Design, he/she will collaborate closely with Product, Technology, Content, and all business units to directly contribute towards NGS’s mission to change the world. As a key, cross-functional member of the NGS Digital Team, the UX Designer will own design projects that range from improving a holistic design system, to designing impact storytelling templates, to creating map-based web and native apps.

The UX Designer will utilize user-centered design to achieve our goals. He/she will be an energetic player/coach and help product/content teams conceive experiences by analyzing surveys and other data and synthesizing it visually into IA, User Flows, and wireframe design solutions. Working closely with our engineering teams, he/she will use Agile user testing to constantly test, learn, and iterate to success.

Your Impact

Responsibilities

  • Provide IA solutions for the constantly evolving and expanding NGS website with an eye toward driving engagement for NGS targeted audiences and achieving overall NGS digital goals (20%)
  • Design User Flows and wireframes at the discovery level for both Digital Products and Editorial Experiences (20%)
  • Collaborate with Product Designers and Engineers to create world-class prototypes, web apps, and digital products along with business stakeholders, including Marketing, Grants, Programs, Development, Events, and Education. Utilize insights and analytics to test, optimize and iterate. (20%)
  • Create test scripts and plans for both IA and Prototypes, then conduct tests and write summary reports (20%)
  • Get to know our main audiences – Educators, Explorers, and Influencers – and tirelessly advocate for them (10%)
  • Keep up with current trends and best practices in marketplace. (10%)

Minimum Education Required

3 + years of experience. Bachelor’s degree or equivalent in graphic, UX, HCI, or web design.

Knowledge and Skills Required

  • The NGS Digital Design team requires the ability to innovate and think in systems simultaneously. The UX Designer will balance consistency with customization, reusability with diversity. While staying true to the highly visual identity that is central to the National Geographic brand, he/she will use data and user feedback to ensure that the UX is always intuitive, usable, and effective to the product’s KPIs.
  • Solid understanding of Atomic Design or Modular Design principles
  • Demonstrable understanding of IA best practices
  • Demonstrable understanding of UX design best practices
  • Demonstrable understanding of responsive / mobile design
  • Pro-active self-starter with a “can do” approach to problem solving who thrives with hard challenges and approaches problems with a data-driven mindset
  • Must be a team-oriented individual, energetic, result & delivery oriented, with a keen interest on quality and the ability to meet deadlines
  • Passion for optimizing user experience and maximizing engagement among target audiences
  • Effective communication skills, especially with developers
  • Strong presentation skills to business stakeholders
  • Prototyping experience using Invision, Axure, or similar tools
  • JavaScript, HTML, and CSS
  • Omnigraffle (or equivalent), Sketch and Adobe CC
  • A/B testing, Qualitative User Testing
  • Lean UX, Agile methodology
  • Expert ability to understand and visualize multiple scenarios and user states simultaneously.
  • Expert-level online portfolio that includes site maps, user flows, and hi-fidelity wireframes
  • Experience working in an agile development methodology
  • Experience working with offshore development teams a plus
  • Experience working in either media or non profit sectors is a plus

Supervision

No direct report.

Salary Information

As a leading nonprofit organization, National Geographic Society offers competitive salary and total rewards to attract, develop, and retain an innovative and dynamic workforce.

The salary range for this position starts at $87,000.

Job Designation

Remote – Our Remote designation continues to require that staff work in another location in the U.S. or abroad, such as our regional leads for our Education and International teams or regional fundraisers in Advancement. Staff may also be designated as Remote by their supervisors (with approval by the Senior Team lead) because of their duties or personal circumstances, and are afforded this status when it is beneficial to NGS, their respective team, and the employee.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.

APPLY HERE

Program Manager

by | Oct 21, 2022 | Uncategorized

Job Description

Program Manager (Automotive OEM)

at Affinitiv

Remote

Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Reporting to the VP of the Affinitiv EPO (Enterprise Program Office), Affinitiv seeks a self-motivated, highly organized, results-focused, and detail-oriented Program Manager who is proactive and passionate about the Company’s products and clients. To succeed in this position, candidates should have exceptional communication and problem-solving skills and be resourceful, analytical, and adaptable with the ability to build rapport with all team members. The Program Manager is responsible for implementing the strategy set by the Account Management team and owns overall success for the assigned OEM initiatives.

Position Responsibilities:

  • Coordinate engineering and operations efforts:
    • Manage feature requests and business requirements including creation of initial Jira tickets
    • Prioritize engineering tasks with internal and OEM stakeholders
    • Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates
  • Coordinate national product and major feature launches:
    • Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria
    • Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps and support reps
    • Plan rollout with Account Team and delivery departments and set up feedback loop
  • Responsible for providing internal and OEM reporting:
    • Account success metrics
    • Internal executive-level reports on program success metrics
    • Monthly and/or ad hoc reports to OEM as needed
    • Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team
    • Coordinate client executive business reviews (EBRs) in partnership with Account Management Team
  • Partner with delivery departments and Account Management Team to document and maintain, as needed, the following:
    • Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)
    • Online training materials for dealers, field representatives, and OEM personnel
    • OEM integrations (e.g. file feeds and APIs)
  • Meeting and schedule management
    • Schedule internal meetings as well as draft, store and disseminate notes
    • Draft notes for external meetings to share with Account Management Team for consideration and store final meeting notes
    • Maintain monthly calendar in partnership with Account Management Team
    • Lead weekly internal cross-department status calls
  • Contribute to and uphold quality standards at Affinitiv
    • Assist in product QA
    • Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company
  • Marketing and escalation support for OEM:
    • Handle support escalations from OEM and field reps; run weekly VID ticket review meeting
    • Coordinate survey marketing plans in partnership with Account Management Team
  • Work with billing specialist and Account Management Team to ensure client is sent accurate and timely invoices

Position Requirements:

  • 4-year college degree or commensurate experience
  • Client-facing skills:
    • 3+ years external client management skills required
    • Track record of building strong, trusted client relationships preferred
    • Experience assisting sales teams
    • Experience managing SaaS client relationships preferred
  • Technology skills:
    • Understanding and experience with standard SDLC processes and methodologies
    • Exceptional critical reasoning skills
    • Moderate or better skills in Excel
    • Experience with Jira a plus
  • Communication Skills:
    • Excellent written and verbal communication skills
    • Experience analyzing business requirements
    • Experience writing functional requirements
    • Ability to work both independently and in a team environment
    • Ability to communicate effectively with technical and non-technical audiences
    • Must be comfortable presenting to clients and executive leadership teams
  • Experience in the automotive industry a plus
  • Experience providing software consulting services a plus

Work from Here

At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

APPLY HERE

Principal Software Engineer

by | Oct 21, 2022 | Uncategorized

Job Description

Title: Principal Software Engineer

Location: Remote

About Our Company

Vytalize Health is a leading value-based care platform for seniors that has raised over $70 million in financing from top healthcare investors. We partner with primary care practices and power them through bold financial incentives and smart technology. We combine a Medicare ACO, virtual and in-home doctors’ office, and a digital health platform to equip our network of physicians with everything they need to be successful in caring for their patients and staying ahead in a rapidly changing healthcare system. Our private equity-backed company works with over 500 providers and manages more than $2 billion in annual medical spending.

About our Growth

Vytalize Health has grown its patient base 150% year-over-year and is now partnered with 280 primary care practices across 16-states. The company’s all-in-one, vertically integrated solution for value-based care delivery is responsible for $2 billion in medical spending. The company is expanding into new markets while increasing the concentration of practices in existing ones and has begun contracting with regional and national Medicare Advantage plans.

Visit www.vytalizehealth.com for more information.

Why you will love working here

We are an employee first, mission driven company that cares deeply about solving challenges in the healthcare space. We are open, collaborative and want to enhance how physicians interact with, and treat their patients. Our rapid growth means that we value working together as a team. You will be recognized and appreciated for your curiosity, tenacity and ability to challenge the status quo; approaching problems with an optimistic attitude. We are a diverse team of physicians, technologists, MBAs, nurses, and operators. You will be making a massive impact on people’s lives and ultimately feel like you are doing your best work here at Vytalize.

What You Will Do

As a Principal Software Engineer at Vytalize, you will get to build top-notch software, mentor staff engineers, and improve processes while working on agile teams. You will promote advanced engineering techniques of test and behavior driven development, continuous integration and delivery, and test automation. You will promote a learning culture and continuous improvement.

Through your leadership and example, the team will grow, achieve its goals, and improve the health of millions of patients. You demonstrate customer obsession and will be a thought partner in architecting the technical and data ecosystem that will lead the way in delivering high quality cost effective care.

Duties

  • Keep up to date with latest tools, technologies, and strategies and introduce new ideas to the team.
  • Mentor software engineers to advance up career ladders while achieving sprint commitments and continuously improving.
  • Collaborate with technical product management to align the architecture with the evolving product and data roadmaps.
  • Demonstrate expertise with architectural strategies at the intersection of cloud first application development, big data systems, and data science/ML pipelines.
  • Understand the differences and tradeoffs between traditional EDW, Data Lakes, Data Mesh/Fabric, and other data architectures.
  • Design and develop software using TDD / BDD techniques
  • Write automated tests.
  • Continuously enhance and refactor the codebase, tracking technical debt across the enterprise.
  • Maintain a frictionless development environment through CI, devops, secops, and automation
  • Lead the team to create monitoring, scaling, and alerting infrastructure to ensure high performance, high availability, and highly secure applications.
  • Lead the team to maintain secure architecture and coding practices.
  • Code reviews and pair programming.
  • Integration with 3rd party platforms.
  • Special projects and additional duties as assigned

Requirements

  • Bachelor’s degree in computer science, related field, or equivalent work experience.
  • 15+ years of SaaS application development experience using at least 3 software languages.
  • 7+ years of applying infrastructure as code techniques to big data systems.
  • 5+ years of hands-on experience developing, deploying, and operating applications in AWS or GCP.
  • 5+ years developing APIs, using microservices, integrating with 3rd party platforms, and using open standard authorization protocols.
  • 5+ years of experience using agile scrum development processes
  • Experience in OO practices and test-driven development
  • Experience working with large and complex databases
  • Experience working with sensitive data and establishing development processes to secure data.
  • Experience in working in regulated industries is a plus.
  • Experience with mobile apps is a plus.
  • Training in team leadership a plus.

Perks/Benefits

  • Competitive base compensation
  • Commission
  • Stock options
  • Health benefits effective on start date; 100% coverage for base plan, up to 90% coverage on all other plans for individuals and families
  • Health & Wellness Program; up to $300 per quarter for your overall wellbeing
  • 401K plan effective on start date; 100% of up to 4% of your annual salary
  • Company paid STD/LTD
  • Technology setup
  • Travel reimbursement
  • Ability to help build a market leader in value-based healthcare at a rapidly growing organization

APPLY HERE

Senior Customer Education Specialist

by | Oct 21, 2022 | Uncategorized

Job Description

Senior Customer Education Specialist

Remote Eligible: Remote in Country

Location: Maple Grove, MN, US, 55311

Additional Location(s): US-MN-Maple Grove; US-AL-Birmingham; US-AL-Montgomery; US-AR-Little Rock; US-CT-Hartford; US-CT-New Haven; US-CT-Stamford; US-DC-Washington; US-DE-Delaware; US-FL-Daytona; US-FL-Ft. Lauderdale; US-FL-Jacksonville; US-FL-Miami; US-FL-Orlando; US-FL-Tallahassee; US-FL-Tampa; US-GA-Alpharetta; US-GA-Atlanta; US-GA-Savannah; US-GA-Southwest; US-IA-Cedar Rapids; US-IA-Central/Des Moines; US-IL-Bloomington/Peoria; US-IL-Chicago; US-IL-Quincy; US-IL-Rockford; US-IL-Southern; US-IL-Springfield/Champaign; US-IN-Bloomington; US-IN-Evansville; US-IN-Fort Wayne; US-IN-Indianapolis; US-KS-Kansas City; US-KS-Overland Park; US-KS-Topeka/Manhattan; US-KS-Wichita Western; US-KY-Lexington; US-KY-Louisville; US-LA-Baton Rouge; US-LA-New Orleans; US-MA-Boston; US-MA-Cambridge; US-MA-Lexington; US-MA-Marlborough; US-MA-Natick; US-MA-Quincy; US-MA-Western/Springfield; US-MD-Baltimore; US-ME-Central/Augusta; US-ME-Northern/Bangor; US-ME-Southern/Portland; US-MI-Ann Arbor; US-MI-Detroit; US-MI-Grand Rapids; US-MN-Arden Hills; US-MN-Minneapolis; US-MN-Minnetonka; US-MO-Kansas City/Independence; US-MO-Springfield/Joplin; US-MO-St. Louis; US-MS-Central; US-MS-Northern; US-MS-Southern; US-NC-Charlotte; US-NC-Greensboro; US-NC-Raleigh/Durham; US-NC-Western/Asheville; US-NC-Winston Salem; US-NH-Northern; US-NH-Southern; US-NJ-Central; US-NJ-Northern; US-NJ-Southern; US-NY-Albany/Poughkeepsie; US-NY-Binghamton/Elmira; US-NY-Buffalo; US-NY-New York City; US-NY-Northern; US-NY-Rochester/Pittsford; US-NY-Syracuse; US-OH-Cincinnati; US-OH-Cleveland; US-OH-Columbus/Zanesville; US-OH-Dayton; US-PA-Erie; US-PA-Harrisburg; US-PA-Philadelphia; US-PA-Pittsburgh; US-PA-State College; US-RI-Providence; US-SC-Columbia; US-SC-Greenville/Spartanburg; US-SC-South/Charleston; US-TN-Knoxville; US-TN-Memphis; US-TN-Nashville; US-VA-Charlottesville/Harrisonburg; US-VA-Fairfax; US-VA-McLean/Arlington; US-VA-Northern; US-VA-Richmond; US-VA-Roanoke; US-VT-Northern; US-VT-Southern; US-WI-Green Bay/Appleton; US-WI-Madison; US-WI-Milwaukee

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

**This position may be hybrid in Maple Grove, MN or fully remote

About the role:
Plans and coordinates virtual and in-person education programs of varying sizes in support of in-house and external WATCHMAN Product Education. Develops on-site and off-site plans and budgets. Investigates, coordinates, arranges and contracts for hotel accommodations, vendor services, travel and ground transportation, communications and facilities support. Directs multiple service contractors and subcontractors orchestrating large-scale events supporting healthcare providers and senior company executives.

Your responsibilities will include:

Develops and conducts product training and education programs for company personnel and external customers that support area and company goals.
Collaborates with Medical Education and Skills Training team members to create programs to ensure learning objectives are successfully met. This includes proposals, budget management, and project management.
Develops and maintains databases and ensures information is complete and accurate.
Creates and reports metrics to senior leadership and internal partners.
Organizes and facilitates program planning meetings (e.g., strategy sessions, progress checks) to ensure that all parties involved are properly informed and contributing, as necessary, to assure program success and to ensure that program objectives are met.
Develops program collateral for education continuum and programs.
Communicates with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule).
Develops relationships with faculty, fellows, and attendees to encourage continued participation and to foster positive relationships between Boston Scientific and clinicians.
Communicates with management and sales representatives to coordinate their participation by determining the nature of their involvement and informing them of the logistical details.
Provides direction to third party vendors by meeting to incorporate ideas, goals, and budget and to ensure vendor has clear concept of what is required for the final product.
Manages all aspects of registration for courses including invitations, travel and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
Attends events to ensure that details associated with participants, lodging, equipment needs, guest speakers and agendas are attended to and that problems are corrected.
Identifies opportunities to improve the efficiency and effectiveness of the systems and process being used.
Evaluates the effectiveness of programs by soliciting participant feedback, summarizing results, and formulating recommendations to determine successes and areas of improvement, which will be used to improve subsequent program effectiveness.
Archives all documents and records pertaining to program management (e.g., research files, contracts, agreements, correspondence) by maintaining secure files to ensure program/project information remains confidential and is available for future reference.
Prepares status reports by analyzing and compiling data, projections, and relevant information for submission to management to ensure pertinent issues, changes, and updates are communicated.
Participates in special projects as they arise.

Required qualifications:

Bachelor’s degree and 4+ years of related experience preferably in the medical device industry and or combination of education and experience
Candidate must have appetite for innovation and continuous learning
Ability to develop and maintain relationships with physician customers and sales teams
Team Player, must be a strong communicator and collaborator
Ability to develop new processes and adjust practices as needed to meet business or team needs
Proficient in the use of Microsoft Office Suite

Preferred qualifications:

Previous experience with supporting systematic training in a field-based/lab-based setting, preferred CRM and Fellows experience
Strong project management and organization skills; detail-oriented; methodical; Previous project management experience
Experience with database development and maintenance

Requisition ID: 551896

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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