Job Description
Program Manager (Automotive OEM)
at Affinitiv
Remote
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Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
Reporting to the VP of the Affinitiv EPO (Enterprise Program Office), Affinitiv seeks a self-motivated, highly organized, results-focused, and detail-oriented Program Manager who is proactive and passionate about the Company’s products and clients. To succeed in this position, candidates should have exceptional communication and problem-solving skills and be resourceful, analytical, and adaptable with the ability to build rapport with all team members. The Program Manager is responsible for implementing the strategy set by the Account Management team and owns overall success for the assigned OEM initiatives.
Position Responsibilities:
- Coordinate engineering and operations efforts:
- Manage feature requests and business requirements including creation of initial Jira tickets
- Prioritize engineering tasks with internal and OEM stakeholders
- Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates
- Coordinate national product and major feature launches:
- Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria
- Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps and support reps
- Plan rollout with Account Team and delivery departments and set up feedback loop
- Responsible for providing internal and OEM reporting:
- Account success metrics
- Internal executive-level reports on program success metrics
- Monthly and/or ad hoc reports to OEM as needed
- Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team
- Coordinate client executive business reviews (EBRs) in partnership with Account Management Team
- Partner with delivery departments and Account Management Team to document and maintain, as needed, the following:
- Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)
- Online training materials for dealers, field representatives, and OEM personnel
- OEM integrations (e.g. file feeds and APIs)
- Meeting and schedule management
- Schedule internal meetings as well as draft, store and disseminate notes
- Draft notes for external meetings to share with Account Management Team for consideration and store final meeting notes
- Maintain monthly calendar in partnership with Account Management Team
- Lead weekly internal cross-department status calls
- Contribute to and uphold quality standards at Affinitiv
- Assist in product QA
- Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company
- Marketing and escalation support for OEM:
- Handle support escalations from OEM and field reps; run weekly VID ticket review meeting
- Coordinate survey marketing plans in partnership with Account Management Team
- Work with billing specialist and Account Management Team to ensure client is sent accurate and timely invoices
Position Requirements:
- 4-year college degree or commensurate experience
- Client-facing skills:
- 3+ years external client management skills required
- Track record of building strong, trusted client relationships preferred
- Experience assisting sales teams
- Experience managing SaaS client relationships preferred
- Technology skills:
- Understanding and experience with standard SDLC processes and methodologies
- Exceptional critical reasoning skills
- Moderate or better skills in Excel
- Experience with Jira a plus
- Communication Skills:
- Excellent written and verbal communication skills
- Experience analyzing business requirements
- Experience writing functional requirements
- Ability to work both independently and in a team environment
- Ability to communicate effectively with technical and non-technical audiences
- Must be comfortable presenting to clients and executive leadership teams
- Experience in the automotive industry a plus
- Experience providing software consulting services a plus
Work from Here
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.
