Job Description
Senior Customer Education Specialist
Remote Eligible: Remote in Country
Location: Maple Grove, MN, US, 55311
Additional Location(s): US-MN-Maple Grove; US-AL-Birmingham; US-AL-Montgomery; US-AR-Little Rock; US-CT-Hartford; US-CT-New Haven; US-CT-Stamford; US-DC-Washington; US-DE-Delaware; US-FL-Daytona; US-FL-Ft. Lauderdale; US-FL-Jacksonville; US-FL-Miami; US-FL-Orlando; US-FL-Tallahassee; US-FL-Tampa; US-GA-Alpharetta; US-GA-Atlanta; US-GA-Savannah; US-GA-Southwest; US-IA-Cedar Rapids; US-IA-Central/Des Moines; US-IL-Bloomington/Peoria; US-IL-Chicago; US-IL-Quincy; US-IL-Rockford; US-IL-Southern; US-IL-Springfield/Champaign; US-IN-Bloomington; US-IN-Evansville; US-IN-Fort Wayne; US-IN-Indianapolis; US-KS-Kansas City; US-KS-Overland Park; US-KS-Topeka/Manhattan; US-KS-Wichita Western; US-KY-Lexington; US-KY-Louisville; US-LA-Baton Rouge; US-LA-New Orleans; US-MA-Boston; US-MA-Cambridge; US-MA-Lexington; US-MA-Marlborough; US-MA-Natick; US-MA-Quincy; US-MA-Western/Springfield; US-MD-Baltimore; US-ME-Central/Augusta; US-ME-Northern/Bangor; US-ME-Southern/Portland; US-MI-Ann Arbor; US-MI-Detroit; US-MI-Grand Rapids; US-MN-Arden Hills; US-MN-Minneapolis; US-MN-Minnetonka; US-MO-Kansas City/Independence; US-MO-Springfield/Joplin; US-MO-St. Louis; US-MS-Central; US-MS-Northern; US-MS-Southern; US-NC-Charlotte; US-NC-Greensboro; US-NC-Raleigh/Durham; US-NC-Western/Asheville; US-NC-Winston Salem; US-NH-Northern; US-NH-Southern; US-NJ-Central; US-NJ-Northern; US-NJ-Southern; US-NY-Albany/Poughkeepsie; US-NY-Binghamton/Elmira; US-NY-Buffalo; US-NY-New York City; US-NY-Northern; US-NY-Rochester/Pittsford; US-NY-Syracuse; US-OH-Cincinnati; US-OH-Cleveland; US-OH-Columbus/Zanesville; US-OH-Dayton; US-PA-Erie; US-PA-Harrisburg; US-PA-Philadelphia; US-PA-Pittsburgh; US-PA-State College; US-RI-Providence; US-SC-Columbia; US-SC-Greenville/Spartanburg; US-SC-South/Charleston; US-TN-Knoxville; US-TN-Memphis; US-TN-Nashville; US-VA-Charlottesville/Harrisonburg; US-VA-Fairfax; US-VA-McLean/Arlington; US-VA-Northern; US-VA-Richmond; US-VA-Roanoke; US-VT-Northern; US-VT-Southern; US-WI-Green Bay/Appleton; US-WI-Madison; US-WI-Milwaukee
Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
**This position may be hybrid in Maple Grove, MN or fully remote
About the role:
Plans and coordinates virtual and in-person education programs of varying sizes in support of in-house and external WATCHMAN Product Education. Develops on-site and off-site plans and budgets. Investigates, coordinates, arranges and contracts for hotel accommodations, vendor services, travel and ground transportation, communications and facilities support. Directs multiple service contractors and subcontractors orchestrating large-scale events supporting healthcare providers and senior company executives.
Your responsibilities will include:
Develops and conducts product training and education programs for company personnel and external customers that support area and company goals.
Collaborates with Medical Education and Skills Training team members to create programs to ensure learning objectives are successfully met. This includes proposals, budget management, and project management.
Develops and maintains databases and ensures information is complete and accurate.
Creates and reports metrics to senior leadership and internal partners.
Organizes and facilitates program planning meetings (e.g., strategy sessions, progress checks) to ensure that all parties involved are properly informed and contributing, as necessary, to assure program success and to ensure that program objectives are met.
Develops program collateral for education continuum and programs.
Communicates with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule).
Develops relationships with faculty, fellows, and attendees to encourage continued participation and to foster positive relationships between Boston Scientific and clinicians.
Communicates with management and sales representatives to coordinate their participation by determining the nature of their involvement and informing them of the logistical details.
Provides direction to third party vendors by meeting to incorporate ideas, goals, and budget and to ensure vendor has clear concept of what is required for the final product.
Manages all aspects of registration for courses including invitations, travel and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
Attends events to ensure that details associated with participants, lodging, equipment needs, guest speakers and agendas are attended to and that problems are corrected.
Identifies opportunities to improve the efficiency and effectiveness of the systems and process being used.
Evaluates the effectiveness of programs by soliciting participant feedback, summarizing results, and formulating recommendations to determine successes and areas of improvement, which will be used to improve subsequent program effectiveness.
Archives all documents and records pertaining to program management (e.g., research files, contracts, agreements, correspondence) by maintaining secure files to ensure program/project information remains confidential and is available for future reference.
Prepares status reports by analyzing and compiling data, projections, and relevant information for submission to management to ensure pertinent issues, changes, and updates are communicated.
Participates in special projects as they arise.
Required qualifications:
Bachelor’s degree and 4+ years of related experience preferably in the medical device industry and or combination of education and experience
Candidate must have appetite for innovation and continuous learning
Ability to develop and maintain relationships with physician customers and sales teams
Team Player, must be a strong communicator and collaborator
Ability to develop new processes and adjust practices as needed to meet business or team needs
Proficient in the use of Microsoft Office Suite
Preferred qualifications:
Previous experience with supporting systematic training in a field-based/lab-based setting, preferred CRM and Fellows experience
Strong project management and organization skills; detail-oriented; methodical; Previous project management experience
Experience with database development and maintenance
Requisition ID: 551896
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
