by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
About Supermove
At Supermove, our mission is to make moving faster, cheaper, and delightful for everyone.
Supermove gives movers and their customers easy, digital tools to manage their moves. We built our products through conversations with and feedback from movers who were frustrated with inefficient pen and paper systems. Now, we offer a software platform designed make everything from lead capture to reporting simple, streamlined, and fully digital.
Hundreds of business owners trust Supermove to digitize their moving business, and help them save time, money, and scale their business.
Working with Supermove
We are a customer-driven team that tackles problems with empathy and logical reasoning. We aim to truly solve problems for our customers and accomplish this through a thorough process of problem discovery, user research, user testing, and iteration.
Your Role & Mission
As a Customer Support Specialist, you will be a subject matter expert of all things Supermove. You will work with our customers to provide customer support through personalized emails, both inbound & outbound phone calls, and remote trainings to provide them a delightful experience.
Quick facts:
We have closed our series A round raising $18M led by a16z – read more about it here.
We have doubled our team size from 20+ to 40+ in a quarter comprising of Pinterest, Asana, Facebook, and Uber alums.
We handle millions of dollars of moves each month and we’re on track to 10x in a single year.
We have several customers paying us more than $x00k ARR.
Role & Responsibilities
Provide exceptional & empathetic support to our customers through email, live-chat, and phone
Leverage resources to navigate, troubleshoot, escalate, and solve customer concerns and system issues, while actively maintaining timeline expectations
Skillfully balance time between competing priorities — assisting customers, troubleshooting issues, & working on projects
Work cross-functionally and communicate clearly to help drive product and process improvements across teams, knowledge-base resources, and more
Think outside of the box to develop creative support solutions that best serve our customers and their needs
Ability to travel 5-10% of the time
Competencies
Incredibly curious and empathetic.
You seek to understand the full picture from the customer’s point of view. You’re also willing to challenge this understanding every day.
Adaptable and relentless.
You understand that change is the only constant in a startup, and you embrace it.
You are willing to run through walls to realize our vision.
Articulate and well-accustomed to a client-facing role
Skills & Experience
1-2 years of experience in Customer Tech Support related role
Phone & written communication experience is a must
Expected Outcomes
First 30 days:
Shadow & Train – Goal is to get up to speed quickly
Respond to minimum of 5 customers via written comms w/ assistance
Compose a minimum of 1 Help Center article
First 60 days:
Accelerate – Become a fully ramped Support team member
Review first QA Scorecards and begin tracking KPIs
Begin contributing to CS Weekly and various team meetings
Assign yourself as contributor to at least 1 org level project (CX Processes) work-stream
Compose a min of 10 Help Center articles
First 90 days:
Excel – Contribute to key projects and impact customers
After 90 days & KPIs
Act as primary point of contact between Supermove and its customers throughout post-implementation phase
Achieve a CSAT Score of 95%
Average resolution time of 24 hours
Achieve a QA Score of 90%
Time to First Response of 60 Minutes
Minimum number of tickets opened of at least 5 per hour
Why this role
Large amount of ownership within the first 3 months of joining.
You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world.
You will directly influence the company’s continued success.
Why Supermove
We create an organizational culture where we are transparent, people feel comfortable being themselves, ensuring everyone is heard and listened to. As an Equal Opportunity Employer, we mitigate bias across our hiring process: consistent hiring practices and working towards fair treatment, access, and opportunities for all individuals. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
You will rewrite an entire industry.
You will introduce innovative technology to redesign the moving industry’s daily workflows from the ground up. By coming up with new strategies to grow our customer base, you will provide these businesses time, revenue, and speed – radically uplifting the entire moving experience.
You will likely determine the fate of our company
As one of Supermove’s first members of the design team, you will scale our product to thousands of companies. You have a big upside if we execute well, and we can’t do this without you.
You will work with a smart and action-oriented team
At Supermove, we are trying to do what’s nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.
Additional Perks & Benefits:
Market comp, medical, vision, dental.
Remote first
Provide direct input to overall company strategy.
Timeline:
We move at super speed! If we find the right person, we expect to be able to wrap up the process in 1-2 weeks.
Pay Range:
OTE from 65,000 USD – 80,000 USD / Year
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
Overview
Job Summary:
Shift: Monday – Friday from 5:30pm to 9:30pm
The IT Computer Operator I – Part Time 20 hours is responsible for daily file transfers through the Front End to include Patient Logs, Patient Demographics, and Patient Charts. Operator will also be responsible for executing the daily print functions.
Responsibilities
Essential Functions and Tasks:
Uses automated program to download reports from hospital systems and transfers to appropriate work folders
Works with internal IT team to resolve internal system issues and programming issues
Performs special projects and other duties as assigned
Qualifications
Education and Experience Qualifications:
High School Diploma or GED required
At least one (1) year of experience with Windows and MS based applications
Knowledge, Skills, and Abilities (KSA’s):
Working knowledge of HIPPA compliance
Basic knowledge of computer systems
Strong oral, written, and interpersonal communication skills
Strong organizational skills
Strong time management skills
Ability to meet monthly changing deadlines
Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
JOB DESCRIPTION
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
RESPONSIBILITIES
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
QUALIFICATIONS
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
ABOUT ALORICA
Equal opportunity employer – Veterans/Disabled
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
Description
At MercuryGate, every solution we create is designed to be Smarter, Stronger, Faster, Better than any other technology in the marketplace. These same attributes apply to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader. In July 2019, MercuryGate acquired TranSolutions, Inc. (TSI), a leading provider of claims management software. This allows our customers to embed, integrate and automate tens of thousands of carrier freight claims every year with the click of a button
The Part-Time Customer Operations Specialist is part of a customer success expert team and will support our TSI product suite (MyEZClaim & CarrierClaim). This role handles direct customer inquiries via our case system. In this role, you will be a valued player and trusted advisor to the customer and the rest of the Customer Success organization.
This is a remote position. This opportunity can be based anywhere within the United States. We anticipate 20-25 hours per week and your schedule can be flexible. There is an opportunity for this to turn into a full-time position as of January 2024.
Job Responsibilities:
Perform customer communication via Salesforce, email, phone, or video conference to determine customer needs or to resolve technical issues for customers
Provide support for the TSI suite of products (MyEZClaim & CarrierClaim)
Triage advanced and multi-functional customer support cases to backend teams
Develop effective solutions
Utilize product documentation to educate customers and suggests edits to Education team
Update and monitor customer tickets using Salesforce and Jira
May assist with functional and regression testing prior to multi-annual major releases
Maintain accurate time entry records for billable tasks
Requirements & Qualifications:
Prior technical product support experience (software)
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Proficient in Excel, and Office 365 (Outlook/OneDrive)
Ability to multi-task and prioritize in a fast-paced, detail-oriented work environment
Ability to self-teach using documentation to supplement internal training
Compensation for this position includes a wage of $25 – $35 per hour, commensurate with experience.
APPLY HERE
by Ronald Barron | Dec 1, 2022 | Uncategorized
Job Description
Learning Experience Designer
- Atlanta, GA, USA
- Employees can work remotely
- Full-time
Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
At Afterpay, being a Learning Experience Designer means playing a major part in helping our people unlock their potential and be successful every day. Reporting to the Learning Experience Manager, you will create, implement and facilitate blended learning programs for our global operations team members. This is a truly global role as you support our US teams and partners, as well as those in the UK, Australia and beyond as we continue to rapidly scale!
Your responsibilities will include:
- Creating and maintaining blended learning programs.
- Translating complex concepts and technical information into easy to understand and engaging content.
- Collaborating with other Learning Experience team members.
- Delivering training to team members and/or “training the trainer”.
- Creating resources to support trainers with their facilitation .
- Attending SME meetings to determine future learning requirements.
- 90% of your role will focus on instructional design and 10% on facilitation.
Qualifications
- 3-5 years expertise in visual, instructional design and facilitation, ideally within Financial Services or Retail.
- Previous experience using Articulate 360 and learning management systems.
- Experience applying instructional design models and adult learning theories/principles to the development of engaging learning solutions and resources.
- High level attention to detail.
- Strong organisational and planning skills and the ability to manage competing priorities.
- Experience with editing images and videos.
- Flexible servicing teams across multiple time zones.
- Excellent communication skills, with the ability to engage key stakeholders.
- Comfortable challenging the way we work now so that we can improve as we grow.
- Curious, empathetic and a can-do attitude .
- A creative thinker who designs with their audience in mind and for measurable impact.
- You get a kick out of helping others grow their personal capability!
Additional Information
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
- Healthcare coverage
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off
- Learning and Development resources
- Paid Life insurance, AD&D. and disability benefits
- Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
APPLY HERE
by Ronald Barron | Dec 1, 2022 | Uncategorized
Job Description
Title: Senior Security Engineer – Infrastructure
Location: US/ remote
About the Role:
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people get their tasks done and enjoy opportunities to advance your career in a diverse, inclusive environment.
Taskrabbit is looking for an experienced Senior Security Engineer to help lead the next phase of Taskrabbit’s growth. As a Senior Security Engineer you will implement security tooling, triage and resolve security incidents, develop and implement security processes and policies. As a security engineer, you will help ensure that that sensitive data is kept confidential. You will make sure we have the right software and hardware in place, document and report security threats, as well as to take measures to prevent these threats from being carried out.
Join us in transforming lives, one task at a time.
What You’ll Work On:
- Developing, executing and tracking the performance of security measures to protect information and network infrastructure and computer systems.
- Design computer security strategy and engineer comprehensive cybersecurity architecture.
- Identify, define and document system security requirements and recommend solutions to management.
- Configure, troubleshoot and maintain security infrastructure software and hardware.
- Install software that monitors systems and networks for security breaches and intrusions.
- Monitor systems for irregular behavior and set up preventive measures.
- Plan, develop, implement and update the company’s information security strategy.
- Educate and train staff on information system security best practices.
- Handle security incidents and resolve them efficiently
- Develop and maintain, track and measure vendor reviews
- Assist in yearly pen tests, audits and work with service team to address these matters
Your Areas of Expertise:
- At least 5+ years of experience in Security Space.
- Experience with build automation and configuration Security tools (e.g. Bridgecrew, Crowdstrike, Bugcrowd,)
- Software development background is a plus
- Strong knowledge of the Amazon Web Services (AWS) ecosystem and other core AWS technologies, GuardDuty, Control Tower, ElasticSearch Service, RDS, WAF, CloudFront, etc.
- You have worked with common infrastructure tools like Terraform
- Experience supporting 24×7, high availability internet application environments that include web, application, and database servers and load balancing systems.
- AWS Certification a plus
- Excellent written and communication skills
APPLY HERE
