by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
If you’re looking to break into the tech industry and start a work-from-home career, one great option to consider is entry-level technical support. Here are some important things to keep in mind when seeking such a role:
- Required skills: Employers often look for basic technical skills like proficiency with operating systems (Windows, macOS), basic computer hardware knowledge, and experience with troubleshooting software issues. Additionally, strong communication skills and the ability to work with customers over the phone or online are critical.
- Job duties: In these roles, you’ll be helping customers resolve technical issues over the phone, email, or chat. You’ll need to diagnose problems, provide solutions, and document the interactions in a database.
- Career progression: Many companies offer opportunities for growth within the tech support team, and you could eventually move up to higher-level support positions, or even into other departments within the company.
- Pay and benefits: Entry-level technical support positions typically pay $15-$25 per hour. Benefits may include health insurance, paid time off, and 401(k) plans.
In conclusion, entry-level technical support is a great way to break into the tech industry and start a work-from-home career. By demonstrating your technical skills, strong communication abilities.
- Event Specialist-Part Time
- Support Specialist, Operations
- Application Support Analyst
- Call Center Assistant
- Technical Support Representative
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!
Job Description:
Not all companies are made equal and at CoreLogic, this adage could not be truer. With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics, and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.
From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data, and back those up with five-star service and support.
This position is full-time and remote. Benefits include health, dental, vision, life, disability, paid time off, paid maternity and paternity leave, 401K match, overtime eligibility, and a laid-back, fun work environment.
The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.
Duties Will Include:
Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
Actively work on open and solving interaction types within individual and team queues.
Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
Solve at least 80% of incoming interactions on the first try.
Achieve and maintain above a 90% customer satisfaction score.
Provide support for identified defects or database issues where solutions already identified.
Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
Demonstrate an understanding of help desk priorities and goals with an active participation.
Responsible for staying signed into the help desk phone system and actively working during designated shift.
Job Qualifications:
High school diploma or equivalent work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
Open to weekend and/or non-traditional shifts.
High energy, a self-starting team player.
High sense of urgency and follow-through.
A natural problem-solving personality, driven to solve puzzles.
Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
Typing of at least 50 words per minute required.
Clear communicator with good spelling and grammar skills.
Knowledge of construction industry or accounting basics are a plus.
LI-Remote
Annual Pay Range:
26,100 – 37,440 USD
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
UK, France, Germany, Sweden, Netherlands, or Switzerland Based Remote
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world’s expertise.
We are looking for an Escalation Engineer who is passionate about solving highly technical, challenging, and time sensitive client needs and issues.
This role will report directly to an Escalation Engineer Manager currently located in the U.S.
Day in the Life
As an Escalation Engineer, you’ll be responsible for the maintenance, configuration, troubleshooting of all types of IAM applications that may use SAML, OAuth 2.0.
Work closely with the Client Experience and Solutions Engineering teams to understand client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture.
You will setup, maintain, and manage client and content provider SSO configurations, security certificates, encryption/signing configurations.
You will also assist the client experience and solution engineering teams in setting up FTP accounts, OAuth clients, content integrations and platform configurations.
Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform.
Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues.
Triage and resolve data issues and construct complex reports using SQL queries and stored procedures.
Develop scripts to automate troubleshooting using TSQL, PowerShell or other similar scripting languages.
Join calls with clients and providers to discuss technical solutions and troubleshoot problems with disparate systems using client issue reports, screen shots, log fragments, and screen sharing.
Who You Are
4+ years hands on experience with APIs, webhooks, CSV, JSON, and XML, SQL.
4+ years of experience in supporting client’s most challenging technical needs and issues.
4+ years ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging.
2+ years of in depth knowledge and hands on experience with SSO technologies such as SAML.
1+ years of familiarity with programming languages, C# and JavaScript or SQL preferred.
You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files.
Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand.
Highly personable and empathetic with excellent relationship management and customer service skills.
Solution driven with ability to understand the big picture.
You are enthusiastic about learning new things and taking on new challenges.
Highly organized, detail oriented, and able to work autonomously with minimal direction.
Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data.
Experienced working remotely.
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Description
PAR Technical Support team is looking for a career-driven individual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!
Shift:
Saturday-Wednesday 6:00am- 2:30pm EST (OFF Thursday and Friday)
Why We Need You
Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems
Utilize service management systems gathering and maintaining service incident data
Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000
Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment
Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
Perform customer service administrative task as assigned and understand customer database and processing customer part requests
Decisions are limited and routine for which clearly defined procedures are documented
Must display genuine concern and ownership for customers’ situations
Exercise sound judgement and analytical skills in determining a resolution to problems
Provide and obtain general information which is technical in nature
Work with moderate supervision
Additional contacts are PAR and third-party service management and field engineers
What We’re Looking For
A minimum of one-year Customer Service experience. Helpdesk experience preferred.
Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
Networking experience is desired.
AAS degree in electronics technology, computer science, or its equivalent is a plus.
A+ certification and Microsoft certifications are also a plus
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
What We’re Looking for
Over 18 years of age
What We Prefer
6 months Call Center experience
6-12 months customer technical support experience
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology required
Technical/Community College Education is a plus (not required)
Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems.
Knowledge of Microsoft Office products – Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
APPLY HERE
by Ronald Barron | Jan 30, 2023 | Uncategorized
Job Description
Title: Product Delivery Manager
Location: United States
US – REMOTE
FINDOX – FINDOX
FULL-TIME
REMOTE
At FinDox, we power better, faster investment decisions for finance professionals. We develop and implement technology to make it easier for professionals to access and analyze the vast world of financial data and documents while protecting data privacy and enforcing compliance regulations.
We take corporate responsibility seriously and are excited that our platform enables our clients to gain unique insights into what private companies do to protect the environment and address social needs and responsibilities.
We are proud to work with over 100 blue-chip clients in the $3T leveraged finance industry, including many of Wall Street’s most recognizable names. Founded in 2016, we are a growth-stage fintech company, privately held and well-funded by venture capital. Our founders are an experienced team with a recognized track record in fintech, including a prior venture, LendAmend, which they successfully sold prior to founding FinDox.
The Role
The Product Delivery Manager (PDM) is instrumental in our product development process by helping push completed code out the door. The PDM facilitates communication between the backend, frontend, QA, and product teams. This requires attention to detail, the ability to track many balls in the air, and a disciplined approach to keeping our task board organized. We hire top grade developers and they turn out a lot of code, thus orchestrating releases requires skill, grit, good decision making, and the ability to stay focused under time pressure.
Responsibilities
Drive Weekly Release
- Verify all tasks are fully tested and “good” for release
- Verify tasks have test approaches and automated test coverage
- Facilitate communication between SDET, Dev, and Business teams
- Ensure QA team is meeting automated and manual test requirements for releases
- Ensure all tasks with requiring fixes are completed and tested by release
- Ensure all tasks related to a release are at their proper place on Azure Devops task board
Issue Resolution
- Handle issue and bug reports
- Work with Product and Dev team to investigate and work toward resolution
- Manage fix tasks on Devops task board
- Manage hotfix releases
- Verify that hotfixed items are also included in the weekly release and tested
Release Planning and Improvement
- Help manage Devops task board and organize tasks for releases
- Participate in release planning meeting
- Work with QA lead to increase test automation coverage
API onboarding
- Oversee the technical aspect of client onboarding for API users
- Maintain API documentation
Analysis
- Support product and development leaders with research or discovery projects
- Help with data pulls and other data-related requests
Requirements
- 5+ years experience in web application development and/or QA
- Excellent written and verbal English communication skills
- Experience with using APIs
- Experience with manual testing web applications
- Knowledge of HTML, CSS, and JS
- Positive attitude
- Proven ability to push things forward
- Ability to work independently
- Project management experience
At FinDox Inc., we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.
The salary range estimate for this position is $120,000-$150,000.
The actual compensation will be at FinDox’s sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for additional commission-based compensation.
APPLY HERE
