by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Title: Associate Customer Success Manager
Location: Remote, United States
Who We Are:
Calm is the leading mental health brand, on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation, Calm’s transformational mindfulness content supports users across seven languages in more than 190 countries.
What We Do:
Calm is the world’s #1 brand for mental fitness and our B2B team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm for Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.
What You’ll Do:
The ideal Associate Customer Success Manager has 2+ years of applicable experience and is exceptional in building customer relationships and program management in a fast paced environment. In this role, you will manage a large portfolio of accounts where the primary focus is on implementing Calm’s best practices at scale. This includes driving adoption, customer delight, and ultimately renewal/expansion. On this team, you will have the opportunity to work alongside the Sales, Marketing, Product and Engineering teams, among others.
- Successfully support our Calm for Business partners at scale — build strong champions who meet and exceed their goals with Calm.
- Gain a deep understanding of trends across customers’ wellness goals and help partners implement impactful engagement strategies.
- Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm.
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom trainings/webinars, new collateral, and hosting office hours.
- Lead and perform Business Reviews multiple times each week.
- Become a Calm expert and share wellness best practices with customers.
- Effectively leverage data and reports to propose solutions, track program key performance indicators and insights.
Who You Are:
- A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks.
- Intellectually curious, and show interest in understanding the why behind customer requirements and business processes, in order to make suggestions for continuous improvement.
- Ability to collaborate with different individuals across the organization and a roll-up the sleeves approach to accomplish all necessary tasks.
- Exceptional written communication skills.
- Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends.
Nice to Haves:
- Experience working in a fast paced startup environment.
- A passion for mental fitness and well being.
- Experience with project management and change management.
Minimum Requirements:
- 2+ years of experience in a Customer Success or Account Management role.
The anticipated salary range for this position is $72,000 – $100,800. The base salary range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates skills, experience and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.
We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.
APPLY HERE
by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Senior Influencer and Community Manager
Location: Anywhere in the U.S. (Remote)
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting and the job description below feels like a fit we really should start talking.
At BetterUp, we give people the coaching, support, and push they need to reach peak performance and unlock their limitless potential, in all they do, personally and professionally. We work with world-class experts and Coaches, pioneer innovative technology, and foster human connection at scale to fuel the BetterUp experience, and make growth and development achievable for all. We believe developing strong mental fitness comes from a never-ending practice of maintaining and building the strengths that precede health, happiness, and success.
And we’re looking to build out a diverse and ambitious team of go-getters to join us as we grow. Exciting opportunities lie ahead, as well as work that makes a real difference not only in the lives of others, but for your own personal and professional growth, too. Join us as we continue to bring BetterUp to more people everywhere, and create impactful change for our members and for you.
As the Influencer Relations Manager, you’ll spearhead BetterUp’s work to use influencer voices to tell our story and create a deeper understanding of human transformation. We’re working to redefine the future of work so that a connection to purpose and meaning allows individuals and organizations to perform at the highest levels. You’ll play a key role in developing programs, experiences, and content that helps inspire, engage, and prompt people to change the future of work.
You’ll help to craft BetterUp’s content programming and community plays by engaging leading academics, luminaries, thought leaders, experts, and CHROs. You’ll engage influencers in partnerships, experiences, and campaigns that showcase our science-backed approach and the life-changing impact of coaching.
What you’ll do:
- Become the expert on all influencer agreements to determine the best way to leverage our relationships to build BetterUp’s brand and drive interest from prospects and customers.
- Be the point of contact and relationship manager with influencers and present opportunities for engagement that drive business impact.
- Coordinate across the Brand Team, Growth Team, Product Marketing, Sales Team, and Executive Engagement functions to align on top priorities for influencer engagement.
- Ideate concepts for content and creative executions that bring BetterUp’s story to life via influencer voices this could be in the form of social content, thought leadership, demand generation, events, presentations, employee enablement, etc.
- Write and edit messaging and content for various channels and provide direction on creative.
- Define the marketing strategy for announcements and coordinate activities to announce new influencers to the program.
- Collaborate with XFN partners, and present plans for influencer engagement milestones throughout the year.
- Create processes that provide transparency and guardrails for how to engage influencers in BetterUp programs and activities, including coordinating meetings and introductions via the program.
- Set goals, analyze performance, and report on results that impact and influence core business metrics.
- Work with the legal team to ensure best practices for influencer partnership agreements and activities are adhered to.
- Source and manage freelancers and/or to support influencer activities.
- Provide coaching, guidance, and leadership to team members so they can do their best work.
If you have some or all of the following, please apply:
- 7+ years of experience creating content, including writing research-based content and executive bylines.
- Experience partnering with thought leaders and luminaries and translating their ideas into marketing campaigns.
- Strong writing and editing skills, especially in translating complex topics into relatable content and graphics.
- Track record of developing, implementing, and improving on processes to scale a team’s impact.
- Experience designing or supporting experiences that bring thought leaders work to life via in-person or virtual events.
- Experience reporting on content results, measuring impact, and analyzing results is a must.
- Knowledge of content channels and optimizing campaigns.
- Experience using Salesforce and analyzing reports a plus
- Experience in setting goals and analyzing results via Google Analytics, HubSpot, Looker, Domo, or other similar tools.
- Proactive problem solver with strong sense of ownership and bias toward action who values collaboration, clear communication, and holds themselves and colleagues to high creative standards.
- Places value on both the day-to-day work of execution and makes time for brainstorming big ideas that will lead to outsized results.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental and vision insurance
- Flexible paid time off
- Per year:
- All federal/statutory holidays observed
- 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is $104,000 $176,600.
If you live in New York, the base salary range for this role is:
$117,700 $176,600: New York City
$110,800 $166,200: Nassau, Newburgh
$104,000 $156,000: Albany, Buffalo, Rochester, Syracuse
APPLY HERE
by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Manager, Marketing Strategy and Analytics
- Remote, United States
- Full-time
Company Description
Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network. With 11,000 member florists in North America alone, Teleflora is the largest online florist network. Providing innovative marketing, education and technology to make sure our member florists get the resources they need to thrive.
We’re looking for a Manager, Marketing Strategy & Analytics to managing our growth marketing services for member florists of Teleflora’s web hosting business, eFlorist. The eFlorist team aims to grow the number of websites hosted for florists and to optimize existing site performance through various measures including SEO, SEM, email marketing, ongoing platform enhancements and excellent customer service.
The Manager, Marketing Strategy & Analytics is passionate about eCommerce and a performance-driven digital marketer who enjoys using data to make decisions and drive enhancements. With the ability to execute goals based on longer-term strategic thinking.
This FT position will report to the Marketing Director, eFlorist. This role can be remote or based in Los Angeles, California.
Job Description
- Lead planning and implementation of strategy for growth marketing products and services, including Business Listings and strategic platform partnerships
- Have P&L responsibility for the growth marketing services including budgeting, forecasting, and delivering on key financials
- Drive analysis and create business case for growth and improvement opportunities in eFlorist’s growth marketing tactics
- Lead development of sales and educational materials to support products and services
- Develop and maintain strategic relationships with internal partners and external vendors/suppliers
- Keep current with the latest e-commerce technology, trends, solutions and providers to keep the eFlorist offerings competitive
Qualifications
- Advanced understanding of digital marketing, with 3- 5+ years in practical experience managing a digital marketing tactic, developing strategies, and delivering results
- BA/BS graduate required. MBA or advance degree preferred
- Hands-on experience with developing and reporting on KPIs for business goals, process improvement projects, and campaign management
- Comfortable assessing business performance quantitatively and building ad-hoc analysis to drive insights
- Demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams
- Superior problem solving and analytical skills (both quantitative and qualitative) coupled with an attention to detail. Must demonstrate the ability to both think strategically and execute tactically
- Outstanding oral and written communication skills, with experience presenting results to senior executives
- Experience leading customer facing communications (preferably B2B environment)
- Proven ability to prioritize and deliver multiple projects, adhering to tight deadlines in a constantly changing and extremely fast paced environment
- COVID vaccination will be required for this position unless candidate has a legally valid exemption
Additional Information
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (wonderfulgiving.com) – allowing you to donate company money to a cause of your choice
- Company focus on wellness and health
Say everything and share your “Love Out Loud™” with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora’s network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
APPLY HERE
by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Product Designer
Product Design
Remote, United States
Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we’re diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we’re making a positive impact and a commitment to having fun.
We are seeking a Product Designer to join our team.
Join a growing, but established, product design team design experiences for digital identity and access management solutions for healthcare. The Product Designer is responsible for providing product design and user research support to the Product Design team, including designing and specifying behaviors and patterns in product UIs, and conducting user research from formative discovery to usability testing. As a design thinker this role tackles complex design problems with the opportunity of solving for practical constraints.
Duties and Responsibilities
- Drive product design activities for multiple industry-leading, customer-facing products available on desktop, mobile and web in the healthcare domain.
- Deeply understand the needs of the end-user and advocates for their needs, while balancing solutions with business needs and technical constraints.
- Understand the business problems we are trying to solve to translate business requirements into innovative, usable, and technically feasible workflows and user interface designs.
- Work on problems of complex and diverse scope, identifying creative alternatives to find a viable solution.
- Practice data-driven design by incorporating insights from formative user research and user feedback into designs.
- Explore design alternatives by developing artifacts to the degree of fidelity necessary to effectively collect stakeholder and user feedback.
- Collaborate with the product manager and tech lead throughout the design process as the design rationale is developed.
- Present work during product design team and scrum team reviews, providing sound research and/or citing best practices to explain the information architecture, design, and interaction decisions that form the design rationale.
- Provide copy for user interfaces.
- Leverage existing interaction patterns, and contribute new ones as needed.
- Drive projects to completion with supervision: meets deadlines, delivers on requirements, supports development.
- Deliver artifacts at the appropriate level of fidelity needed to communicate the intent of the solutionwhich could be anything from a whiteboard sketch to an interactive prototype with detailed behavior and visual specificationsto software engineering under tight deadlines.
Qualifications
- Bachelor’s Degree in Human Computer Interaction (HCI), Human Factors, Interaction Design or in a related discipline and 2+ years’ experience as an interaction designer, experience designer or a similar role.
- Experience or education in core user interface and user experience design principles and practices: Human Factors, UCD, Interaction Design, Visual Design, Information Architecture, and Data Visualization.
- Experience conducting user interviews, usability tests, heuristic evaluations, and competitive research/analysis to inform designs.
- Ability to take direction and guidance well, ask for feedback early and often, and collaborate with design team and scrum team to meet deadlines.
- Ability to ask the right questions to get the necessary information to move forward with projects.
- Solid experience with user interaction design and prototyping tools appropriate for enterprise and mobile platforms like Sketch, Figma, Adobe Creative Suite, Axure, or similar.
- Demonstrated experience designing web-based, mobile, and desktop application interfaces, preferably for enterprise software.
- Team player and a curious attitude for all aspects of product development. Experience in Agile methodologies a plus.
- Healthcare experience and/or the drive and ability to learn quickly about our domain and our complex workflows.
- Excellent written and verbal interpersonal, communication and presentation skills.
- Excellent planning, organization, and time management skills.
- Can work independently and collaboratively in a team environment.
Working Conditions:
- Indoor office environment.
Physical Requirements:
- This role is regularly required to walk, climb stairs, sit, stand, talk, hear, and use hands and fingers to operate a computer and telephone.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
APPLY HERE
by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Coordinator, Marketing
Fully Remote
Remote position with option to work in Washington, DC
Job Type Full-time
$55,000-$65,000,
The Marketing Coordinator is an adept and agile project manager. They are skilled at coordinating multiple projects simultaneously including: determining resource needs, providing estimated project timelines and estimating costs. They enjoy working as part of a team, are nimble, and thrive in a dynamic and innovative work environment. They use their experience to coordinate projects for the marketing and communications organization, manage project timelines, oversee SEPA’s portfolio of freelance designers, and help create assets that promote our brand and its values.
The ideal candidate will use their skills to manage the organization’s portfolio of designers. They have an eye for streamlined, and engaging visual design. They understand the capabilities of design software and can take abstract concepts and translate them into products and visuals that wow our audience.
The salary range for this position is $55,000 – $65,000 with the target being around $60,000 based on experience.
Requirements
Responsibilities and Key Impact Areas
- Responsible for the creation and management of multiple projects and workflow inputs in Smartsheet to assist department management in departmental resource management and planning.
- Responsible for the production and timely execution of SEPA’s long-term, short-term and ad hoc marketing and design project initiatives from inception to completion.
- Collaborate across SEPA departments and cross-functional project teams during initial meetings to understand the overall marketing needs and ensure that project visions, messaging, and brand stories are visually conveyed into industry leading products, resources, and experiences.
- Responsible for the project management tasks for SEPA TV including: smartsheet and pipeline management, host collaborative brainstorming topic idea meetings, and oversee the episode production schedule.
- Responsible for the creative asset management process including design artwork proof review, obtaining internal approvals for quality assurance, storing final deliverable files in a shared creative asset library, preparing assets for marketing delivery, and archiving assets accordingly.
- Responsible for maintaining the organization’s portfolio of freelance designers and vendors including: attracting and vetting new designers, expanding the design capabilities of the collective portfolio, ensuring cost competitive rates, assigning workloads, providing creative guidance, creating project timelines and expectations, managing contracts and invoices, and maintaining an ongoing positive rapport with the designers.
- Assist in enforcement of brand guidelines for creative projects and assist with the development of resource tools and documentation to ensure staff and vendors effectively adhere to the brand style and messaging.
- Provide creative and logistic support and MarCom project timeline management for the organization’s in-person and virtual events such as conferences and tradeshows
- Other tasks as assigned.
Qualifications
- Minimum 2 years of project management experience in a marketing/advertising/graphic design environment.
- Experience with project management software (dapulse, smartsheet, MS project or similar).
- Beginner to intermediate proficiency in Adobe CC (specifically Illustrator, Photoshop, InDesign, and Lightroom).
- Experience with Google platform including Drive, Mail, & Apps.
- Experience in data visualization is a plus.
Attributes
- Service Driven You have a strong enthusiasm for customer service – both internally with colleagues and externally with members.
- Good communicator. You have exceptional written, oral, interpersonal, and presentation skills. You are an adept consensus builder who excels at convening groups of people to reduce barriers.
- Strong attention to detail. You are deadline-focused and understand the need for a quality product delivered on time. Your impeccable work style sets the standard.
- Proactive and self-motivated. This is a key element of SEPA’s culture and is critical to our success. You think ahead, anticipate challenges, and take things from start to finish. You have a keen ability to determine what is working and what is not, and you take action to lead in the right direction.
- Flexible. With major changes occurring both internally and in the industry at large, you are able to adjust to changing priorities and operate effectively in a fluid and fast-paced environment.
- Collaborative work-style. With a wide range of stakeholders to support and/or guide, you possess a style that both complements the efforts and supports the needs of others.
What’s Attractive to the Right Candidate?
- Your work will help accelerate our nation’s transformation to a carbon-free electricity system.
- You will enjoy working in a collaborative and highly-supportive work environment with a great team of trustworthy and approachable colleagues. You will experience a culture driven by these organizational behaviors:
- Adaptability – Be flexible and capable of change to achieve maximum impact.
- Innovation – Drive new understanding & methods to grow ambitiously as an organization and as individuals.
- Comradery – Work hard and have fun.
- Humility – Start with questions, rather than answers. Explore all sides of an issue.
- Ownership – Think and act like owners of SEPA. Hold ourselves and each other accountable for our shared success.
- Transparency – Communicate honestly, frequently and openly.
APPLY HERE
by Ronald Barron | Mar 3, 2023 | Uncategorized
Job Description
Research Associate
AI Startup
REMOTE
United States
Embedded Services
Contract
AETS
Description
The Research Associate is a non-traditional role in which you will work on our data collection team. You have a background in QA or data analysis and are comfortable learning new software skills on the job. You will be working with a new Software Startup company focused on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.
What You’ll Achieve (Responsibilities):
- Work collaboratively in a fast-paced environment
- Create Use Case scenarios across different software programs
- Collect and analyze data on how our AI performs
- Learn new software programs on the job
- Teach others your software skills
- Think strategically about end-to-end processes and how to improve them
Requirements
- Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), CRM (eg Salesforce), Reporting/BI (eg Tableau, PowerBI), ERPs (eg Netsuite, Dynamics), project management (eg, JIRA, Asana), finance (eg, Workday, Quickbooks)
- Ability to learn on the job
- Ability to assist in system troubleshooting and resolution
- Exemplify the quality of doing “whatever it takes,” including a high level of accountability, transparency, and teamwork
Benefits
At KeyWords we provide all our contingent workforce with:
- Paid Time Off (including sick days and holidays)
- 401k (3% matching)
- Medical, Dental and Vision benefits
- Pay Range: $20-30 per hour DOE
APPLY HERE
