Director – Advisory Services – Product Operations

Job Description

Title: Director – Advisory Services – Product Operations – Remote

Location: Plymouth MN US

Job Category: Consulting
Job Type: Full-time

We are looking for a Director, Product Operations – Journey management, to strengthen our rapidly growing team. We’re looking for someone with high data literacy, intellectual curiosity, and strong communication skills to partner with PM’s and scrum teams, represent client needs and work in partnership with leadership to ensure our customers find value in our Optum Digital Transformation offerings. The ideal candidate will have experience leading consumer centric innovation and digital transformation

In this role, you will nurture client relationships and support business development opportunities. The right candidate will bring design thinking experience, UX/UI design expertise, and a background in data repository/utilization and omni-channel customer technology/relationship management (CRM).

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Support the Digital Transformation organization to ensure superior operational delivery for product initiatives
  • Activities include oversite of client CBA development, partnering with the product owners, managers and scrum teams for feature development and backlog refinement
  • Manage the Adobe Experience Platform as a product across UHG white representing United HealthCare’s needs with Adobe leadership to provide feedback into their product roadmap to enhance the Adobe Experience Platform
  • Additional tasks may include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned
  • Collaborate across United HealthCare lines of businesses to gather feedback and support their use of the Adobe Experience Platform and supporting products
  • Partner with Digital Transformation practice leaders (Intelligent Automation, Digital Marketing, Consumer Experience, Data Transformation, Cloud Technologies), to ensure that our various teams run smoothly and have the resources they need to succeed as we grow within each practice area
  • Partner with GTM & Sales to ensure materials, business practice, business process, requirement development and opportunities are fully understood and realized end-to-end product/initiate delivery
  • Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
  • Establish and manage client expectations through-out the project lifecycle; follow defined scope management processes
  • Define and improve processes for product planning (including OKRs, KPI, SLA and product requirement frameworks), software development, and cross-team communication
  • Set up frameworks and best practices for product teams to increase autonomy with accountability and alignment toward practice goals and client expectations
  • Oversee the develop a consistent method to track product health metrics and customer adoption metrics to drive client planning
  • Identify likely root causes for key product health gaps (using quantitative and qualitative data) and present recommendations to address them with practice leads on behalf of clients
  • Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Understanding of how the product is being used in the real world and articulate that across B2B2C continuum

Required Qualifications:

  • 10+ years of experience as a strategic thinker with demonstrated ability to bring Ideas to life
  • 7+ years of experience in Digital platforms and customer engagement development in a B2B and/or B2C Technology organization
  • 7+ years of eCommerce, Digital Marketing, and CRM strategy
  • 3+ years of experience with experience cloud products including Adobe Experience Platform
  • 3+ years of experience scaling an organization through growth
  • 3+ years of proven ability to drive cross-functional project teams
  • Proven excellent communicator with experience presenting to executive level leaders
  • Willing or ability to travel up to 50% when needed

Preferred Qualifications:

  • Experience in Agile environment
  • Knowledge of payment and/or risk management systems; industry experience
  • Proven ability to adapt to rapidly-changing environments and work with cross-functional teams
  • Proven ability to motivate staff and influence their tasks to align with organizational goals and priorities
  • Proven self-motivated; able to work independently while coordinating activities with cross-divisional teams
  • Proven team player; able to communicate with technical and business experts at all levels of the organization
  • Proven methodical in your routine and pride yourself in the accuracy of your work

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

APPLY HERE

Senior Product Designer

Job Description

Senior Product Designer

Remote US & Canada

ChartHop is on a mission to create healthy transparency within organizations so that employees and organizations thrive. We are looking for a Senior Product Designer.

Senior Product Designer

Salary range – $150K- $175K base plus bonus and equity

Job Mission

We’re looking for a Senior Product Designer to collaborate across our product management, engineering & customer experience teams to build software that empowers companies to make well-informed, data-driven plans and execute on them to achieve the organization’s goals.

As a Senior Product Designer, you will:

  • Own the execution of design for a part of the application, following modern, defensible, user-centered practices.
  • Collaborate with engineering and product management to support quality and timely delivery of the product roadmap and other initiatives.
  • Collaborate on execution of research, employing appropriate generative and evaluative methods.
  • Contribute to operations of the design team including processes, artifacts, tools & org design.
  • Contribute to the design system.
  • Contribute to a culture of inclusion, learning, curiosity, and improvement.
  • Mentor junior team members.

Role KPIs

We will measure your success through:

  • Customer NPS
  • Roadmap completion
  • CSAT – ease of use
  • Product Quality
  • Daily / Monthly Active Users
  • Customer Onboarding Time

Skills and Experiences We Value:

  • Proficient designing SaaS products, preferably for the B2B market.
  • Advanced expertise in interaction design, UI design or UX research.
  • Experience designing complex products over an extended period, encapsulating ongoing enhancement and optimization cycles experience with data-heavy products is a plus.
  • Ability to collect, understand and translate complex requirements into customer solutions that meet our business objectives and support our product vision.
  • Solid understanding of task-oriented workflows, research methodologies, product usability and accessibility.
  • Strong ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders.
  • Ability to drive collaboration and encourage feedback and constructive criticism.
  • Working knowledge of design-related technologies, and responsive design approaches.

Wondering if you meet the qualifications? We seek to continue to grow an inclusive and representative team that will enhance our perspectives, skill sets, background and behaviors. We encourage design professionals who are passionate about this work to apply!

Who we are:

ChartHop is on a mission to create healthy transparency within organizations, so that employees and organizations thrive. A dynamic People Operations Platform, ChartHop connects and visualizes people data to empower organizations through insights, alignment, and action. Bringing a fresh approach to HR, ChartHop’s People Operations Platform is the unified source for people data and the main point of action for day-to-day programs, processes, and initiatives. From People and Finance executives to managers and employees, ChartHop is designed for everyone in the organization.

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, YipitData, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz and Cox Enterprises. Visit ChartHop.com to learn more and follow ChartHop on Twitter and LinkedIn.

Our Core Values:

ChartHop commits to being fair, inclusive, anti-racist, and equitable. We’re building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

  • Fast: Move with intentional speed.
  • Inclusive: Welcome our differences.
  • Transparent: Trust, collaborate, share.
  • Optimistic: Dream big, think practically.

Perks and Benefits:

  • Inclusive Benefits and Perks for all humans (Medical, Dental, Vision, Life Insurance, LTD, STD)
  • Mental Health Benefits (Spring Health, Headspace, Calm)
  • Gender Affirming Benefits
  • Fertility Benefits
  • Work-from-home supplies stipend
  • Professional development stipend
  • 20 Vacation days
  • 13 Public Holidays
  • Flex Fridays
  • 401K Match (US Employees)
  • Parental leave
  • Pet insurance

APPLY HERE

Designer

Job Description

Designer

REMOTE / MARKETING / FULL-TIME

Offchain Labs has developed a suite of scaling solutions for Ethereum. This includes Arbitrum, an Optimistic Rollup, that instantly scales apps, reducing costs and increasing capacity, without sacrificing Ethereum’s security. Porting contracts to Arbitrum requires no code changes or downloads since it’s compatible with existing Ethereum developer languages and tooling. Arbitrum today is the leading Ethereum scaling solution with dominant market share including hundreds of apps on the platform and over 50% of all rollup liquidity.

Our team is extremely passionate and works tirelessly to bridge the gap between what blockchain is and what blockchain can be. We strive to maintain an atmosphere that fosters innovation and new ideas through collaboration, research, and deep discussions. After raising an initial round of $3.8M in seed funding in January 2019 and a $20M series A, as well as a $100M series B in 2021, we are ready to hire additional team members that have an interest in working in the blockchain space and a knack for approaching problems in unconventional ways

Who you are:

  • Provide art direction and graphic design(s) for company marketing materials
  • Develop new ideas and concepts for projects
  • Create brand guidelines, typographic and branding systems for projects
  • Maintain consistent graphic standards for all projects
  • Flexibility in juggling multiple projects at once
  • Put together brand guidelines and create a playbook for people to use the brandEnsure consistency in branding across all projects
  • Accountable for the quality and success of all projects

What you’ll do:

  • Proven experience in art direction and design
  • Strong tech skills and proficiency using Microsoft Office, Adobe Creative Suite, Photoshop, Illustrator, InDesign, and basic social media analytic tools
  • Knowledge of optimal web and print design practices.
  • Extensive experience creating user-friendly infographics.
  • Strong skills in graphic design, typography and branding systems
  • Experience overseeing partner and agency execution of brand guidelines
  • Knowledge of graphic standards and best practices
  • Ability to juggle multiple projects at once
  • Experience creating brand guidelines and playbooks
  • Strong graphic design skills, including the ability to create ads, posters, branded content title cards, invites, e-vites, etc.

APPLY HERE

Product Support Specialist

Job Description

Product Support Specialist (Contract)

Support | 100% Remote within the US | Contract | From $20.00 to $24.00 per hour

JOB DESCRIPTION

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

We are looking for a team member who is committed to excellence and passionate about helping clients. The ideal candidate will have a broad range of web technology and communication skills, but be able to become an expert in key areas. This is a customer facing role, so strong written and verbal communication as well as a desire to help is essential.

This is an entry-level, contract position in a motivating, supportive and fast-paced environment, with the potential to evolve into permanent, full-time employment. Our company is headquartered in Glastonbury, Connecticut and this role is open to local as well as remote candidates in the United States.

LOCATION

100% Remote – Anywhere within the US

RESPONSIBILITIES

  • Support our awesome clients via ticketing system, phone, and social media in a timely manner
  • Provide support, training, and implementation assistance for our Content Management System, Learning Management System, and suite of products
  • Troubleshoot, investigate, and create detailed bug reports and product enhancement requests.
  • Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
  • Stay up-to-date on new product features and improvements.
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service

QUALIFICATIONS AND SKILLS

  • Experience/knowledge of basic internet concepts and technology such as use of web-authoring/CMS software, browsers, digital media, web design/graphics, social networking/media, email processes, HTML, CSS, JavaScript, DNS, SEO, Google Analytics, etc.
  • Associate’s or Bachelor’s degree, or commensurate experience.
  • Prior customer service or technical support experience preferred, but not required.

COMPETENCIES REQUIRED

  • Able to react and adjust quickly to changing conditions.
  • Excellent communication skills; able to communicate effectively and articulately in writing and orally.
  • Strong customer focus with the ability to maintain effective working relationships internally and externally and relate well to people from diverse groups.
  • Ability to work in a fast-paced environment and juggle multiple priorities.
  • Solid problem solving skills with the ability to think quickly and creatively when required, assess a situation and make a sound decision.
  • Solid listening, organization, attention to detail, and priority setting skills.
  • Ability to work and produce in a team environment when required as well as being able to work without supervision.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States are required to obtain (and retain) employment with Finalsite.

APPLY HERE

Senior Data Analytics Engineer

Job Description

Senior Data Analytics Engineer

REMOTE /

PROFESSIONAL SERVICES – PROFESSIONAL SERVICES /

FULL TIME

/ REMOTE

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

We are looking for an Analytics & Data Engineer to continue to build Elevate data products to support clients with Supply Chain Operations and build data products for Summit Analytics customers. We are a small, specialized, and nimble team that are motivated to create actionable data products – this role will be critical to the future success supporting our customers. The ideal candidate excels at understanding the business value of data applications while also has a deep understanding of data infrastructure and engineering to create reliable and scalable products. This role will partner closely with Product, Program Management, and the other members of the Analytics team.

What you will do:

  • Help administrator and own the data infrastructure of Elevate, including Google Cloud Platform environment, all integrations, and cloud data warehouses (Snowflake, GCP)
  • Develop integrations from production applications into BigQuery / Snowflake
  • Develop scalable / repeatable data models with SQL / DBT
  • Build and manage networking infrastructure for Elevate, inclusive but not limited to site-to-site VPNs to establish integrations to client’s on-prem data sources
  • Write and maintain documentation of technical architecture
  • Help with security related efforts, inclusive of IAM access rights, managing service accounts, and implement solutions as needed. Assist with SOC2 Type-2 compliance reviews
  • Create new Looker models and blocks for Elevate modules
  • Help with end-to-end development efforts for Summit Analytics consulting engagements

About you:

  • Minimum 2+ years data engineering / infrastructure experience
  • Proficient in SQL and Python
  • Experience with Looker, DBT, and cloud warehouse technologies
  • Experience with OMS, ERP, WMS systems a plus
  • Experience with Parcel APIs, Parcel Financial Data and EDI feeds a plus
  • Effective problem-solving skills and a desire to solve business challenges with data
  • Ability to communicate effectively to multiple key stakeholders.
  • Cloud security & networking experience preferred

What We Offer:

  • Comprehensive medical, dental, vision, and life insurance
  • Competitive compensation package and equity
  • 401(k) match
  • Monthly work from home stipend of $50 net
  • Flexible work schedule and paid time off
  • Collaborative culture with a supportive team
  • A great place to work with unlimited growth opportunities
  • The opportunity to make massive contributions at a hyper-growth company
  • Make an impact on a product helping ship millions of packages per day

APPLY HERE

Software Engineer III

Job Description

Software Engineer III

Location: Fearless HQ or Remote

Fearless is looking for a Software Engineer III to add to our diverse team of 250+ employees (and counting!).

What you’ll be doing

We’re looking to change the world by building software with a soul, and we want your help.

The Software Engineer III leads the development, maintenance, and enhancement of complex software systems that solve customer and user problems. This role brings detailed understanding of the nuances of software development, and depth in a variety of languages, paradigms, technologies, and frameworks to effectively contribute in a wide array of different projects. Software Engineer IIIs are experts in digesting complex tasks and business requirements and aligning a group around an implementation. They are responsible for the smooth delivery of maintainable systems by establishing effective team processes.

We are looking for a senior Software Engineer to join the Department of Energy CEJST project team. This team is tasked with making updates to the CEJST which provides important data about communities experiencing undue cliemate and environment-related burden. The tool needs to make the data accessible and provide a positive user experience for federal agency staff to better advocate for environmental justice.

A team member in this role, will be successful if they are proficient with:

  • JavaScript/React, Python, AWS/Poetry/S3, USWDS, Github, Mapbox and Google Analytics.
  • Experience with developing accessible data tools.

We need your coding and leadership skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates that:

Responsibilities and Contributions

Organizational and Leadership Role

  • Synthesizes business requirements and objectives and drives the development of solutions.
  • Collaborates with talented designers, product managers, and fellow engineers to plan and build new features.
  • Coaches and mentors others to develop their professional skills.
  • Drives all phases of the development lifecycle from task creation to production deployment of new code.

Functional Role

  • Designs and implements effective, secure software solutions that meet the business and technology requirements of the project.
  • Articulates business needs and translates them into technology solutions.
  • Creates technical processes that create testable and maintainable software with minimal technical debt.
  • Troubleshoots technical issues in application and infrastructure code.
  • Develops and implements plans for the continuous improvement and evolution of the software system.
  • Identifies opportunities and articulates suggestions to improve the technology strategies beyond the scope of a team or project.
  • Reviews other developers’ code and provides specific, constructive feedback.
  • Demonstrates deep knowledge of products/workflows within the businesses they support.

Essential Skills, Experience, or Competencies

Must-Have Skills

  • Expert in web-development including front-end (browser) and back-end (server) including UI components, client-server integrations, APIs, and data persistence.
  • Ability to discuss abstract software development concepts like single-responsibility, cohesion, data immutability, and other paradigm appropriate design patterns.
  • Demonstrated interest in and ability to learn new systems and technology quickly.
  • Expert in at least one programming language like Node.js, Python, Go, Java 8+, Ruby, etc.
  • Proficient with the industry-leading framework(s) for the programming language expertise (Express.js, Gatsby.js, Django, Flasks, Rails, Spring.io, etc).
  • Proficient with important libraries and technologies in the ecosystem of programming language expertise.
  • Proficient with HTML, Javascript and ability to quickly translate designs into CSS implementations.
  • Proficient with at least one front-end technology like React, Angular, Vue, Ember, Backbone, Svelte.
  • Proficient with building applications in containerized development environments.
  • Expert in with advanced git commands like rebasing, squashing, and cherry-picking.
  • Ability to assist other engineers with source code management in git.
  • Ability to discuss technical tasks and team process topics with team members.
  • Basic understanding of container orchestration technologies like Amazon ECS and Kubernetes.
  • Basic understanding of serverless concepts and frameworks like Serverless.com and AWS Lambda.
  • Basic understanding of cloud platforms like AWS.
  • Basic understanding of software infrastructure including network, compute, and data storage resources.
  • Basic understanding of securing systems on the application, network, and infrastructure layers.
  • Ability to operate and manage work, strategically reason, and build relationships and influence others.

Icing-on-the-Cake Skills

  • BS/MS/MEng in Computer Science, Information Systems, Information Technology, Mathematics, Electrical Engineering, Computer Engineering, or similar technology-related degree.
  • Experience working with government or large industry clients.
  • Holds a current AWS Certified Developer Associate, Solutions Architecture Associate, or Solutions Architect Professional or similar certification in another cloud platform.
  • Holds a current Certified Scrum Master certification.
  • Holds a current CompTIA Security+ certification.

At Fearless, we believe in sharing knowledge, fresh perspectives, and unique interests as individuals and as a company, so we’re also interested to know what makes you tick. We want to know where your interests and passions lie so we can all grow together.

What Else You Should Know

Compensation and Benefits:

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

  • Flexible schedule
  • Family-friendly workplace
  • 14 days of PTO allowance (not accrued so you get it up front!) PTO + 8.75 days sick leave + 11 federal holidays + your birthday off!
  • 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
  • Tech, education / training, and snack allowances
  • Free parking in downtown Baltimore / public transit coverage
  • Safe Harbor 401(k) plan with employer contributions and immediate vesting

Location:

  • In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.
  • All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered.

APPLY HERE