by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Product Performance Lead
locations
US Remote
time type
Full time
job requisition id
R7248
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
2023 Awards
· National Customer Service Association All–Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Locations
Must be located within the Continental United States
Summary of Role
We are looking for an ambitious and outcome-oriented professional to assume the role of Analytics Lead – Product Performance and Value Measurement within our organization. Reporting directly to the SVP Healthcare Analytics, this position entails spearheading our Product Performance and Value Measurement Analytics team. The primary responsibility of the Analytics Lead will be to develop and execute a comprehensive strategy and roadmap aimed at measuring, optimizing, and showcasing the performance and value of our products. In this role, the Analytics Lead will oversee a team comprising health outcomes researchers and data analysts. Working closely with diverse stakeholders, they will actively collaborate to gauge and demonstrate the value our products deliver to internal stakeholders and clients, and support sales efforts. The Analytics Lead’s contributions will be vital in driving data-driven decision-making processes and ensuring the successful market performance of our products.
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you (benefits)
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
We offer a competitive compensation package, including a base salary, bonus, and benefits. This is an exciting opportunity to join a dynamic team and contribute to the growth of our analytics business. If you have a passion for analytics and outcomes research, we would love to hear from you!
Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of all responsibilities, skills, or qualifications associated with the role.
Pay Rate
- Salary starting at $115,000
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday.
Job Summary
The Analytics Lead – Product Performance and Value Measurement will enable our product owners to enhance internal business processes and effectively showcase the value of our products to clients. Drawing upon their extensive experience in outcome measurement and deep understanding of our products, they will assume a crucial role in collaborating with the product teams to assess the value generated by our offerings. Additionally, they will work closely with the sales and marketing departments to create compelling communications that raise customer awareness regarding the value our products provide. This person will:
- Develop and execute a comprehensive strategy and roadmap for measuring and optimizing the performance and value of our products.
- Collaborate with product teams to assess the value generated by our offerings and enhance internal business processes.
- Utilize statistics and advanced analytical methods to measure outcomes and design robust studies, such as randomized control trials, to evaluate product effectiveness.
- Create compelling communications and value messaging to raise customer awareness of the value our products provide.
- Collaborate with the product and marketing teams to develop and refine value messaging for our products across various communication channels.
- Work closely with the Analytics Sales Consultant and Client Reporting team to transform complex outcomes analysis into scalable client-specific product value reporting.
- Conduct comprehensive competitive market scans to stay updated on competitors’ approaches to product measurement and value proposition.
- Engage in industry events, present findings, and collaborate with third-party institutions to validate our findings and contribute to publications.
- Stay updated on industry trends, research methodologies, and study design to ensure best practices are applied to product outcomes measurement.
Strategy and Roadmap Development
- Set the strategic direction for product performance and value measurement initiatives.
- Develop a comprehensive delivery roadmap with aggressive timelines, ensuring alignment with business objectives.
Product Immersion
- Attend product trainings and workshops to develop expert level knowledge of our product offerings.
- Shadow and observe individuals who are directly involved in the business, become immersed in the environment and gain firsthand experience of how things are done.
- Attend business team meetings and become “one of the team”.
- Stay updated on industry trends relevant to our products.
Meta-analysis and Research Library
- Create and maintain a comprehensive meta-analysis library of peer-reviewed studies related to our products.
- Stay updated on the latest research in the field and incorporate relevant findings into your analyses.
- Make recommendations on product/measurement/marketing improvements based on insights gained from literature reviews.
Competitive Market Scan
- Conduct a comprehensive and ongoing competitive market scan across all modalities (website, social media, webinars, conferences etc.) to stay current on our competitors’ approaches to product measurement and value proposition.
- Make recommendations on product/measurement/marketing improvements based on insights gained from the market scan.
Performance Measurement and Study Design
- Partner with the business to prospectively create comprehensive analytic plans for product outcomes measurement
- Work with sales and product to develop and measure the value proposition across products (e.g. incremental value of buy-up)
- Conduct a data gap analysis and, where appropriate, make recommendations on process changes to capture data needed for measurement.
- Identify and leverage a diverse set of new internal and external data sources to uncover additional value and insights.
- Identify opportunities to design robust outcomes studies, such as randomized control trials, to apply best practices to product outcomes measurement.
- Identify creative ways to measure product performance, such as extrapolation techniques and evidence-based study outcomes, for non-data clients and clients with populations that are not credible in size.
- Utilize statistics and advanced analytical methods to measure outcomes.
- Look for opportunities to design studies, such as randomized control trials, to further evaluate product effectiveness.
- Develop a plan to refresh and update product outcomes measurement on a regular cadence, to ensure results are current and marketing messaging is refreshed.
Value Messaging and Collaboration
- Collaborate closely with the product and marketing team to develop and refine value messaging for our products across various communication channels.
- Ensure consistency and effectiveness of value communication across all modalities.
- Partner with the Analytics Sales Consultant to develop training materials and communications for the sales team.
Industry Engagement
- Attend conferences and events to present findings and represent our organization.
- Identify and collaborate with credible third-party institutions (e.g., actuarial or academic research institutions) to validate our findings.
- Contribute to the publication of white papers and research articles in peer-reviewed journals.
- Maintain updated CITI/PHRP training certificate and complete IRB review process where required.
Client Reporting and Measurement
- Work closely with the Analytics Sales Consultant client reporting team to transform complex outcomes analysis into scalable client-specific reporting for measuring product value.
- Measure product value for all clients, utilizing both data and non-data approaches.
Mental and Physical Requirements
- This position is remote (work from home) by design, but travel to the Headquarters (Plymouth Meeting, PA) to meet with clients and the executive management team may be required on a periodic basis. Additionally, the position may require travel to client or prospective client locations with advance notice
- Essential physical functions of the job include typing, attending online virtual meetings, and other phone calls and individual meetings throughout the workday
- Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the workday
- Related Duties as Assigned
- The company is nimble and innovative; special projects (often with compressed timelines) and additional duties may be required to support the growth of the business.
- Also note that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above. Please contact your local Employee Relations representative to request a review of any such accommodations.
Minimum Requirements
Education
- Bachelor’s degree in a relevant field (e.g., statistics, data science, economics, business analytics). An advanced degree in a relevant discipline is preferred.
Experience
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast paced environment.
- Proven experience in data analysis and measurement of product performance and value.
- Strong analytical skills, including statistical analysis, data manipulation, and visualization.
- Proficiency in programming languages such as SAS, Python or R.
- Excellent written and verbal communication skills, with the ability to present complex findings to diverse audiences.
- Strong business acumen and the ability to understand and align data analysis with business objectives.
- IRB certification or willingness to become certified.
- Familiarity with actuarial or academic research practices is a plus.
- Experience with market research and competitive analysis.
- Knowledge of research methodologies and study design.
- Experience writing and publishing white papers and research studies.
- Ability to work effectively in a collaborative, cross-functional environment.
- Strong attention to detail and the ability to manage multiple projects simultaneously.
APPLY HERE
by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Senior Healthcare Analytics and Research Consultant
Remote, Dallas, Fort Myers, FL
How will this role have an impact?
We are looking for a highly motivated and talented Senior Analytics Consultant to join our fast-growing organization. The Senior Analytics Consultant will be a key person on the Signify Intelligence team that evaluates the impact of our population health initiatives and helps the organization make data-driven decisions to drive better patients’ outcomes. The successful candidate will have extensive knowledge of and experience in working with large healthcare dataset and conducting statistical analysis, and possess strong programming skills.
This position can be remote, but preferences will be given to candidates located in Dallas, TX, Fort Myers, FL, and New York
What will you do?
- Analyze various sources of patient care and claims data, including 100% Medicare data or VRDC, to provide actionable insights to stakeholders
- Conduct descriptive and predictive analyses to identify opportunities to target population health interventions, improve care delivery, contribute to product and services development, and inform Signify Health’s growth strategy
- Designing field experiments, including randomization and quasi-experimental approaches. Monitoring study implementation and data collection. Designing and executing rapid cycle data analyses.
- Assist with model development for identifying and implementing clinically viable tools and initiatives for provider behavior change
- Proactively identify and communicate issues affecting a project plan
- Prepare comprehensive documented observations, analyses and interpretations of results including technical reports, summaries and quantitative analyses
- Present analysis results to internal and external audiences, including company executives, subject matter experts, delivery teams, and clinical teams within Signify Health
We are looking for someone with:
Required Education and Experience:
- Bachelor’s Degree or higher in Mathematics, Statistics, Actuarial Science or closely related field.
- 3-6 years of relevant industry experience.
- Excellent quantitative analysis abilities, grounded in epidemiology, biostatistics, econometrics, health informatics, healthcare analytics or related field.
- Strong SQL, SAS, Python, or R skills, ability to perform effective querying involving multiple tables and subqueries.
- Demonstrated ability to conduct nuanced analyses to produce accurate and unbiased results and tell the story of those results in data visualizations and reports.
- Expertise in descriptive and predictive analysis methods. Experience with regression and classification techniques.
- Experience with causal analysis including designing and conducting experimental and quasi-experimental studies (e.g., randomized trials; regression discontinuity, difference-in-differences, instrumental variables, and matched designs).
- Deep experience with healthcare data sources such as claims, electronic health record, event notification, clinical, and patient reported data. Experience with commercial payors’ data and programs highly preferred.
- Advanced data manipulation and data mining skills, including experienced level in SQL programming, and R or Python.
- Knowledge of standard methods for measuring health care utilization, spending, quality, and outcomes; risk adjustment; provider profiling; and related analytical tasks.
- Examine, interpret and report results of analytical initiatives to stakeholders.
- Excellent oral and written communication skills; ability to present complex information in an understandable and compelling manner
- Ability to work independently and in team environment
- Proven ability to work in a fast-paced environment where client satisfaction is key
Preferred Education and Experience:
- Master’s Degree or higher in Mathematics, Statistics, Actuarial Science or closely related field.
- Experience with VRDC (CMS 100% Research Identifiable Files RIF) and/or LDS (5% Sample Data)
- Preferred experience in one or more of the following areas:
- Medicare Advantage, ACO, MSSP
- Healthcare Economics
- Pricing
- Reserving
- Forecasting
- Data Analytics
- Prior experience in value-based care settings.
- Actuarial background is preferred but not required
- Proficient in Excel, Word and PowerPoint software
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by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Title: Product Marketing Manager – Surest – Remote
Location: Minneapolis MN; US
Job Category: Sales & Marketing
Job Type: Full-time
Travel Percentage: -1
Job Description:
Surest, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worldsthe culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care.
As a member of the Surest marketing team the Product Marketing Manager will be responsible for aligning with UHC partners and developing product marketing plans and approaches as well as execution of supporting content for Surest products and capabilities. In addition, this person will use their marketing experience to manage special projects as needed. This individual will collaborate and work closely with business partners, various marketing team members. The ideal candidate will have the ability to collaborate and communicate effectively across all levels of the organization to gain alignment and execute on agreed upon objectives.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Build and manage cross-functional relationships within marketing, product, research, analytics, and sales teams across the enterprise
- Partner with marketing and product teams to enable and execute marketing efforts across the enterprise
- Collaborate with partners to identify and plan for market awareness and demand generation opportunities
- Define and communicate value proposition, and support development of product positioning and messaging that differentiates us in the market based on market trends and changes
- Create and prioritize marketing content and sales enablement tools that articulate and demonstrate product value to both prospects and existing clients
- Execute other initiatives as needed to support organization growth objectives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s Degree
- 3+ years of B2B marketing experience in the health care industry
Preferred Qualifications:
- Experience in a product marketing role
- Experience working with internal and/or external creative teams
- Experience planning and managing marketing initiatives across matrixed organizations
- Demonstrated ability to manage multiple priorities from inception to completion
- Proven well-organized, results-oriented self-starter with the ability to work independently
- Proven comfortable working autonomously and collaboratively
- Proven excellent written & verbal communication skills
- Proven effective problem-solving and critical-thinking skills
- Proven solid consensus building skills, with a willingness to continually embrace personal and professional development
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
APPLY HERE
by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Title: Manager, Learning and Development – Remote
Location: Brentwood TN; US
Job Category: Corporate Services
Job Type: Full-time
Travel Percentage: –10%
Job Description:
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs helping patients access and navigate care anytime and anywhere.
As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.
Why naviHealth?
At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care. naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company’s technical vision and strategy.
The Manager, Learning and Development is responsible for the day-to-day management and leadership of the Instructional Design team. The Manager, Learning and Development is responsible for the successful onboarding and training of all new Instructional Designers as well as their overall growth and development. This role will establish close relationships to business stakeholders to ensure training and development content delivers colleagues that can perform to expected key metrics and behaviors. The Manager, Learning and Development will ensure that all content and programs are developed around the common naviHealth Purpose and Values.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage day to day activities of the Instructional Design colleagues. Including daily review of resources, PTO approvals to ensure the needs of the business are met
- Actively participate in the development of key success metrics for Learning and Development. Provide oversight of the day to day to ensure metrics are met and provide report out to leadership
- Utilize effective needs analysis, project management, course development, and evaluation skills to develop and implement effective and efficient learning solutions
- Use multimedia technology and authoring tools to create high-level virtual instructor-lead and eLearning training programs
- Confirm consistency of training materials relating to company styles, standards, and development tools. Ensure all training and reference materials are consistent, accurate, up to date, and based on adult learning methodologies
- Establish strong relationships with various stakeholders across the business. Participating in key metrics review, root cause analysis, process improvement and collaboration to ensure alignment
- Facilitate bi-weekly (or more frequent) team meetings to ensure consistency of process application, project work and operations
- Cultivate a strong internal culture designed around naviHealth Purpose and Values with collaboration, feedback, motivation, and accountability.
- Oversee the hiring and onboarding of new Instructional Designers
- Actively participate in the Performance Review Process ensuring appropriate coaching and feedback is provided throughout the year and at end of year conversations
- Facilitate bi-weekly (or more frequent) 1:1 meetings with assigned colleagues, provide feedback, and promote colleague development
- Ensure compliance with all federal and state regulations, accreditation organizations, and client requests
- Maintain a data-driven approach to daily management and ensure consistent production across direct reports
- Perform other duties and responsibilities as required, assigned, or requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree in Instructional Design, or equivalent combination of education and experience in a business-related field.
- 5+ years of experience in instructional design
- Proven intermediate to advanced knowledge of adult learning theory
- Proven advanced knowledge of design authoring tools such as Articulate, Vyond, WellSaid Labs, Camtasia, etc.
- Experience with LMS and/or LXP platforms
- Proven intermediate to advanced abilities with Microsoft Office applications including Word, Excel PowerPoint, and Outlook
Preferred Qualifications:
- Master’s degree
- Experience managing remotely based teams
- Experience working with geriatric populations
- Experience in the healthcare field
Competencies
- Exceptional interpersonal and communication skills
- Solid problem solving and conflict resolution skills
- Critical thinking skills with focus on manageable learning solutions for adult learners
- Solid organization, communication, and accountability skills
- Independent problem identification/resolution and decision-making skills
- Ability to prioritize, plan, and handle multiple tasks/demands simultaneously
- Detail oriented team player
- Success working in a dynamic work environment, experiencing change daily
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by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Director of Product Design, Search
- Product, Design, and Research
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Job Description
What’s the role?
Search connects Etsy buyers with our diverse, creative, global marketplace. It is often the starting point for buyers to find what they come to Etsy for—from custom furniture to engagement rings. This year, we’re evolving our search experience to feel more focussed, personalized, and curated than ever before. We want to help bring buyers’ dreams to life by making it easy to navigate the breadth of our marketplace and the best of our seller’s inventory.
This is a full-time position reporting to the Senior Director of Product Design, of our Buyer Experience Groups and the base salary range will be 202,000.00 – 262,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and workplace safety policies here.
What’s this team like at Etsy?
- You’ll join a leadership team that represents all functions that contribute to product development including of user research, product management, data analytics, and engineering
- You’ll manage a team of designers working on the search experience, and a manager who leads our Etsy Ads product, which allows sellers to market their items in search
- In addition to working on the search customer experience, you’ll work alongside expert engineers specialized in search ranking, retrieval, localization, and personalization.
What does the day-to-day look like?
- Collaborating with cross-functional leads to craft the vision, strategy, goals, strategic roadmap, and operations of your initiatives
- Regularly sharing work with stakeholders to provide visibility; managing relationships and collaboration across product groups working on overlapping parts of the search experience
- Dedicating time to mentor, coach and sponsor managers and designers on your team; finding or creating career growth opportunities for members your team
- Ensuring we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
- Leading regular design reviews, critiques, and brainstorming sessions for your teams
- Work alongside the broader Design Leadership team to craft our teams’ culture, processes, and tools
- Recruiting, hiring and onboarding outstanding designers and leaders
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.
Qualifications
What director level at Etsy means:
- You give direction to designers within your team, and raise the design bar by leveling up skills across all of the Product Design team
- You have experience using data and research to inform decision making and measure outcomes
- You can propose new, high-impact product initiatives and align your group around a vision and approach, all while taking into account capabilities and limitations of our product
- You have a track record of leading through ambiguity and collaborating with research, analytics and engineers in a continuous delivery environment
- You embody design quality, understand what success looks like in the ecommerce space and know how to shepherd execution to launch impactful changes to the experience
- You regularly make use of your soft skills to persuade and build alignment: listening, consensus-building, and decision-making
- You spend time providing leadership and mentorship to managers and designers, and recommend new methodologies and approaches for design
- You play a lead role in forecasting, hiring, onboarding, and improving our team’s culture and engagement
Qualities that will help you thrive in this role are:
- Effective articulation of ideas, strategy and design solutions
- Expressing feedback with kindness and candor
- Creation of psychologically safe spaces for idea sharing, coaching and mentorship
- Tolerance for ambiguity and healthy curiosity
- Translation of quantitative & qualitative insights into design decisions
- Contribution to our culture: motivation, optimism, quality, integrity
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by Ronald Barron | Jul 5, 2023 | Uncategorized
Job Description
Title: Customer Care Professional – Remote
Location: US National
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
We are looking for a Customer Care Professional to focus on our Paysimple brand. PaySimple provides SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.
Responsibilities:
- Passionately supporting PaySimple’s commitment to creating an outstanding experience for each of our customers
- Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
- Ad-hoc training for customers
- Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
- Expressing empathy for each customer’s situation and working to understand and resolve the issue as quickly as possible
- Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Experience and skills needed to be successful in the role:
- Technical software experience a plus, but not required
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
- Strong writing and phone skills.
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid
- Continued investment in your professional development through Udemy
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
Compensation: The target hourly rate for this role is $19.00-21.00 per hour in most locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
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