Job Description
Title: Manager, Learning and Development – Remote
Location: Brentwood TN; US
Job Category: Corporate Services
Job Type: Full-time
Travel Percentage: –10%
Job Description:
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs helping patients access and navigate care anytime and anywhere.
As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.
Why naviHealth?
At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care. naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company’s technical vision and strategy.
The Manager, Learning and Development is responsible for the day-to-day management and leadership of the Instructional Design team. The Manager, Learning and Development is responsible for the successful onboarding and training of all new Instructional Designers as well as their overall growth and development. This role will establish close relationships to business stakeholders to ensure training and development content delivers colleagues that can perform to expected key metrics and behaviors. The Manager, Learning and Development will ensure that all content and programs are developed around the common naviHealth Purpose and Values.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage day to day activities of the Instructional Design colleagues. Including daily review of resources, PTO approvals to ensure the needs of the business are met
- Actively participate in the development of key success metrics for Learning and Development. Provide oversight of the day to day to ensure metrics are met and provide report out to leadership
- Utilize effective needs analysis, project management, course development, and evaluation skills to develop and implement effective and efficient learning solutions
- Use multimedia technology and authoring tools to create high-level virtual instructor-lead and eLearning training programs
- Confirm consistency of training materials relating to company styles, standards, and development tools. Ensure all training and reference materials are consistent, accurate, up to date, and based on adult learning methodologies
- Establish strong relationships with various stakeholders across the business. Participating in key metrics review, root cause analysis, process improvement and collaboration to ensure alignment
- Facilitate bi-weekly (or more frequent) team meetings to ensure consistency of process application, project work and operations
- Cultivate a strong internal culture designed around naviHealth Purpose and Values with collaboration, feedback, motivation, and accountability.
- Oversee the hiring and onboarding of new Instructional Designers
- Actively participate in the Performance Review Process ensuring appropriate coaching and feedback is provided throughout the year and at end of year conversations
- Facilitate bi-weekly (or more frequent) 1:1 meetings with assigned colleagues, provide feedback, and promote colleague development
- Ensure compliance with all federal and state regulations, accreditation organizations, and client requests
- Maintain a data-driven approach to daily management and ensure consistent production across direct reports
- Perform other duties and responsibilities as required, assigned, or requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree in Instructional Design, or equivalent combination of education and experience in a business-related field.
- 5+ years of experience in instructional design
- Proven intermediate to advanced knowledge of adult learning theory
- Proven advanced knowledge of design authoring tools such as Articulate, Vyond, WellSaid Labs, Camtasia, etc.
- Experience with LMS and/or LXP platforms
- Proven intermediate to advanced abilities with Microsoft Office applications including Word, Excel PowerPoint, and Outlook
Preferred Qualifications:
- Master’s degree
- Experience managing remotely based teams
- Experience working with geriatric populations
- Experience in the healthcare field
Competencies
- Exceptional interpersonal and communication skills
- Solid problem solving and conflict resolution skills
- Critical thinking skills with focus on manageable learning solutions for adult learners
- Solid organization, communication, and accountability skills
- Independent problem identification/resolution and decision-making skills
- Ability to prioritize, plan, and handle multiple tasks/demands simultaneously
- Detail oriented team player
- Success working in a dynamic work environment, experiencing change daily