Senior Manager, Brand Marketing

Job Description

Senior Manager, Brand Marketing

Remote

How will this role have an impact?

The Sr. Manager of Brand Marketing is an entrepreneurial brand and marketing communications leader who supports all aspects of our brand, building awareness, reputation, and preference among our B2C and B2B audiences. The Sr. Manager of Brand Marketing role is data-driven and vital in supporting Signify’s corporate goals.

Reporting to the Sr. Director of Brand and Marketing Services, this individual is responsible for establishing and maintaining an overarching brand strategy that reaches diverse audiences from healthcare consumers, potential and current employees to clients, prospects, influencers, and the media. The director represents the brand’s voice and drives a unified brand experience across all channels and touchpoints.

The Sr. Manager is a consummate brand storyteller and a strong marketing communications leader. They will bring a strategic, growth mindset focusing on making an impact. This individual enjoys working in a fast-paced, team-oriented environment and is skilled at tracking KPIs and converting them into meaningful insights to guide marketing decisions.

The Sr. Manager will also be a key brand ambassador with CVS Health, our parent company, and establish strategies and brand guidelines for when and how we go to market together.

Responsibilities

  • Convey the Signify Health brand story across all audiences
  • Create & manage communications programs (internal/external) to drive awareness and excitement about Signify
  • Oversee brand-level messaging and consistency on signifyhealth.com and other owned channels (e.g., social media sites).
  • Work closely with other parts of Marketing to proactively drive the website content plan and regular updates across the site. Measure all aspects of brand performance.
  • Lead and implement brand-level content marketing initiatives across multiple channels (e.g., website, email, social etc.) to increase audience engagement.
  • Develop a range of digital and non-digital materials to successfully convey the Signify brand story (slides, collateral, digital assets, social media descriptors, etc.).
  • Monitor Signify’s brand presence and proactively recommend programs and activities to boost awareness with B2C and B2B audiences
  • Own Signify’s corporate signage and environmental branding program, considering both physical locations and virtual channels.
  • Partner with HR and Strategic Communications on employee branding efforts and marketing campaigns targeting prospective employees and positioning Signify as an employer of choice. Ensure a strong presence on Glassdoor and other hiring sites.
  • Identify and manage external agencies and resources to help execute high-quality digital and traditional materials to support the brand
  • Ensure brand standards are maintained across the organization; audit materials from other departments and work with leaders to appropriately represent Signify’s visual identity, style and tone
  • Regularly track and report on KPIs to identify program performance and uncover areas for improvement

The Successful Candidate Will Have

  • Deep functional expertise in branding, digital marketing and marketing communications with a proven track record of driving business results through disruptive brand marketing programs
  • Experience in agency partner selection and ongoing management
  • Passionate about what they do, intellectually curious and a fast learner
  • Excellent communication (both written and oral) and presentation skills
  • Excels at working cross-functionally and aligning multiple stakeholders
  • The ability to think creatively to integrate problem-solving and structured thinking
  • Demonstrated ability to lead corporate-level marketing campaigns from ideation to development through execution and measurement
  • Experience managing websites and other online properties
  • Self-motivated with strong project management and analytical skills; exceptional attention to detail

Core Qualifications

  • 5-7 years corporate brand and marketing communications experience
  • Bachelor’s Degree required; Master’s Degree preferred
  • Strong proficiency in PowerPoint, HubSpot, Adobe Analytics, brand monitoring platforms, and all social platforms
  • Healthcare industry experience

What will you do?

  • Generate favorable brand awareness and sentiment and create client interest through differentiated brand messaging, content marketing, storytelling, digital marketing, web content and a robust speaking engagement/events program. Tight linkage with Product/Segment Marketing and Strategic Communications.
  • Inspire next-generation thinking about ways to differentiate and credential Signify to targeted customers and other stakeholder groups.
  • Build a shared services model to plan, execute, test and measure multi-channel marketing programs — reaching the right audiences at right time with right messages.
  • Proactively prepare and present integrated marketing plans, including objectives, strategy, audience, messages, tactics, resourcing and timing.
  • Develop plan for optimizing owned, earned and paid placements.
  • Partner with HR leaders on talent acquisition marketing and employer branding initiatives.
  • Establish guidelines and lead branding initiatives that support Signify’s ongoing growth and development, including partnership programs and acquisitions.
  • Oversee execution for key priorities and integrated marketing campaigns; identify consistent processes and ROI success measures.
  • Track, analyze and report on key measures of success (brand awareness, engagement, digital marketing/website results, followers, etc.)

We are looking for someone with:

  • Track record of effective team and functional leadership.
  • A proactive driver who’s focused on results and energized by the opportunity to build a new team.
  • Strong creative, web/digital marketing and project management skills.
  • Ability to build trusted, collaborative relationships across all levels.
  • Highly organized, with strong presentation skills and ability to thrive in a fast-paced, deadline-oriented environment.
  • Ideal candidates are self-starters who are strategic thinkers, inquisitive and able to see the big picture.
  • Ability to easily transition from high-level strategic thinking to creative and detailed execution; experience in designing and executing marketing communications programs.
  • A career path that demonstrates increasing levels of responsibility and proven success.
  • Ability to effectively manage time and juggle multiple priorities; agility and maturity to adapt to evolving needs.
  • High attention to detail and strong presentation development & delivery skills.
  • Excellent judgment in visual design and copy writing.
  • Positive attitude and self-motivating; eagerness to roll up sleeves and get things done.
  • Experience building and managing a strong network of agency and freelance creative resources.
  • Minimum of 5-7 years’ experience in Brand/Digital Marketing/Marketing Communications, including a team leadership role.
  • Marketing or Business degree required.
  • Design experience a plus, but not required.
  • Healthcare experience

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Director, Global Sourcing

Job Description

Director, Global Sourcing

locations United States Virtual

time type Full time

job requisition id R-100385

As the Director of Global Sourcing, you will lead a team responsible for all phases of strategic sourcing for a specific set of assigned sub-categories. In this capacity, you will manage a team that understands the vendor landscape, identifies cost-saving opportunities, creates competitive environments, creatively negotiates, generates contracts to ensure seamless availability of all products to support the company objectives, and employs the best practices of the sourcing industry at all times.

What will be my duties and responsibilities in this job?

  • Support and execute the strategic sourcing goals of assigned categories and establish key metrics and reporting to ensure that those goals are achieved
  • Responsible for negotiating the best possible cost service guarantee and developing “win-win” strategies that achieve sustainable relationships with suppliers
  • Evaluate supplier core competencies and competitive positioning using industry cost models
  • Implement supplier agreements/contracts working with cross-functional stakeholders and suppliers to reach an agreement on contract terms and conditions
  • Research and anticipate shifts in the negotiating power of suppliers within assigned categories
  • Analyze industry trends and evolving technology to proactively identify issues to minimize risk, protect continuity of services, and utilize emerging opportunities
  • Manage vendor selection and build ongoing vendor relationships
  • Maintain and develop supplier relationships (trade shows, supplier meetings, conferences, etc.)
  • Participate in establishing short-term and long-range planning and budget development of the company to support strategic business goals
  • Execute vendor governance program with key suppliers, including metrics, performance goals, and improvement initiatives
  • Adhere to Sourcing policies and standard processes while ensuring compliance within the department
  • Seek to continuously improve productivity and efficiency of processes throughout the Sourcing organization
  • Develop forecasts for future renewals, demand needs, and expansion of services in a timely fashion for assigned category(s) based on vendor lead-time
  • Understand the cost drivers in assigned categories/markets, and challenge traditional thinking by presenting new information
  • Manage and mentor direct reports encouraging professional growth & development
  • Oversee staffing/recruiting/training /coaching of 4 direct reports, including performance reviews
  • Support the Global Sourcing team’s annual operating budget, savings targets, and strategic initiatives

What are the requirements needed for this position?

  • Bachelor’s degree required
  • 8 years experience in both: Sourcing and Procurement industry
  • 5 years experience managing complex and large category and contract management for outsourcing services and procurement commodity purchases
  • 3 years of people leadership experience in Sourcing and Procurement
  • Proven strong leadership of team(s) experience in both Sourcing and Procurement
  • Global (domestic and international) Leadership experience in Sourcing/Procurement/ Supply Management Business
  • Complex and Large Category and Contract Management Experience

What other skills/experience would be helpful to have?

  • Master’s degree (MBA) is a plus
  • Experience with ServiceNow and Apttus preferred
  • Cross-functional experience at the interfaces of IT/technology/operations/finance/sales/marketing/legal/HR/Real estate & facilities, and the lines of business
  • Deep experience successfully addressing escalations/disputes between cross-functional stakeholders and suppliers
  • Ability to manage projects and establish clear goals and accountabilities to ensure successful delivery (on time, within budget, meeting agreed-upon success criteria)
  • Firm knowledge of the legal terminology and language related to third-party agreements and contracts
  • Thought leadership and application of sourcing and supplier industry concepts
  • Advanced skills and working knowledge of MS Office and MS Excel
  • Must ensure compliance at all times with company business policies and procedures

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Customer Service Representative – Core Channel

Job Description

Title: Customer Service Representative – Lume Deodorant, Core Channel

Location: Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

Required Qualifications

  • 1+ year e-commerce customer service experience
  • Advanced experience with Gorgias, Shopify, & ReCharge
  • Advanced computer skills (Google Docs, Excel, PowerPoint)
  • Outstanding communication, both verbal and written
  • Ability to prioritize workload and meet deadlines in a fast-paced environment
  • Ability to establish and maintain effective working relationships with team members from multiple teams/departments
  • Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm central

*Weekend & evening shift availability is required

Preferred Qualifications

  • Superior communicator through all customer service channels
  • Highly responsive, engaged, and supportive of the team through email & slack
  • Eager to learn, grow, and develop your professional skills
  • You thrive on direct, honest, and supportive feedback
  • Self Starter, proactive, ability to create or help write macros / recognize needs & share ideas if you notice a need, brainstorming with your manager on developing messaging & processes
  • Ability to work independently based on scheduling due to the smaller nature of the channel

Primary Responsibilities

  • Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
  • Thrive in a fast-paced environment tackling a large array of issues while creating instant rapport with our customers
  • Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
  • Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc
  • Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
  • Coordinate with Senior CSRs, Team Leads & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
  • Contribute to a dynamic and positive team culture

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Customer Service Representative – Social Channel

Job Description

Title: Customer Service Representative – Lume Deodorant, Social Channel

Location: Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

Required Qualifications

  • 1+ year e-commerce customer service experience
  • High school diploma or equivalent (college degree or some college preferred)
  • Advanced experience with Helpdesk and POS systems (Gorgias, Shopify, Agorapulse, & ReCharge or equivalent)
  • Advanced Social Media experience (Facebook, Instagram, TikTok, YouTube, & Twitter)
  • Advanced computer skills (Google Workspace, Microsoft 365, etc.)
  • Outstanding communication, both written and verbal
  • Ability to prioritize workload and meet deadlines in a dynamic environment
  • Ability to establish and maintain effective working relationships with team members from multiple teams/departments
  • Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm central
    *Weekend & evening shift availability is required

Preferred Qualifications

  • Eagerness to learn, grow, and develop your professional skills
  • Ability to receive & implement direct, honest, and supportive feedback
  • Proactive, self-starting attitude; ability to identify problems and be driven to help find solutions
  • Ability to work both independently & as part of a cohesive team
  • Empathetic; ability to put yourself in the customer’s shoes and understand their needs

Primary Responsibilities

  • Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
  • Thrive in a fast-paced environment tackling a large array of issues while creating an instant rapport with our customers
  • Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
  • Deliver above-and-beyond customer service by communicating professionally, efficiently, & empathetically. Ability to execute the appropriate policies & procedures that best serve both the company and the customer
  • Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
  • Coordinate with Senior CSRs, Team Leads, & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
  • Contribute to a dynamic & positive team culture

APPLY HERE

User Experience UX Senior Product Designer

Job Description

Title: User Experience UX Senior Product Designer I

Location: Remote – USA

About you

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer at HubSpot:

  • You’ll have a seat at the table from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
  • You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
  • You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
  • You’ll be able to work where and how you work best: at home, the office, or any mix of both.

About your opportunity

Commerce and Payments, one of our newest offerings, is growing quickly with a diverse, global customer base that’s scaling even faster. We are looking for experienced designers to create the tools that help our customers get paid through any channel, unlock new streams of revenue, and grow their business by combining commerce with the power of our CRM. Explore our payments product to learn more about this critical area.

Here’s a clear view of what success looks like

  • Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
  • Drive alignment, set goals, and drive understanding and motivation with your partners and team
  • Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
  • Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs
  • Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
  • Mentor other designers as you play an active role in growing HubSpot’s UX team and culture

You’ll love this role if you

  • Put customers at the center of everything they do
  • Demonstrate experience in delivering successful, intuitive products
  • Thrive when collaborating on strategy and vision with partners, leaders, and teams
  • Can balance scope, speed, and quality to reach outcomes
  • Understand how your projects align with and advance a company-wide strategy
  • Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right

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Senior Motion Graphics Designer

Job Description

Senior Motion Graphics Designer

DC, BOS, OAK, NYC, REMOTE /

ADVERTISING /

FULL-TIME

/ REMOTE

We’re looking for a Senior Motion Graphics Designer to join our Advertising Area.

When you come work with us, here’s what you’ll find:

  • Work that is meaningful. We are a fast-paced, deadline-driven consulting firm that only works with nonprofit clients who are essential to advancing the cause of justice, alleviating suffering, and solving the greatest challenges we face.
  • Commitment to Anti-Racism, Equity, and Inclusion (AEI). We envision an anti-oppressive workplace that ensures an inclusive employee experience, promotes equitable outcomes for staff, and supports clients to center accessibility and anti-racism in their programs.
  • Colleagues you can count on. Kind, dedicated, passionate people who work collaboratively to get things done and help you do your best.
  • An organization that embraces change. We strive to improve and adapt and always seek new ways that we can contribute to a just, inclusive, and sustainable world. We are also continually working on making M+R a better place for our staff.

So that’s us. Now about the work:

  • We run campaigns that create change for our clients. Great big ones you read about in the news and tiny ones you’ve never heard of that are saving lives. Lots of politically progressive groups — Planned Parenthood, League of Conservation Voters, PETA. Environmental groups such as NRDC and Oceana, and our clients also include organizations that are working in the most dire situations in the world such as the International Rescue Committee.
  • Day-to-day, we’re raising revenue, acquiring new donors and supporters, winning campaigns and elections, and improving brand and issue recognition. We believe that creative is crucial to connecting with people and moving them to engage with causes, take action, and do their part to change the world. Day-to-day, our digital designers work with teams to create content, improve design understanding staff-wide, and demonstrate to clients the power of compelling design.

Here’s what you’ll be doing in this role:

  • Create and edit motion graphics for our clients’ advertising campaigns including motion typography, animated illustrations, and video production. Occasionally, you’ll translate these graphics to other channels, such as email.
  • Own the creative process — work collaboratively with client teams to translate campaign goals, target audiences, and client direction into compelling creative concepts.
  • Create storyboards and A/V scripts to deliver creative concepts.
  • Work in a fast-paced environment often on tight turnaround times. When necessary, propose creative design solutions to clients that meet their needs and time constraints.
  • Build on and iterate standards for ethical creative — both within the Advertising Practice Area as well as firmwide.
  • Work with creative and design leaders at M+R to market and pitch our motion graphics services to clients.
  • Drive conversations and processes that help build inclusive spaces within your teams and across M+R.
  • Do your part to help us run smoothly, including carefully tracking all of your hours.

Skills and experiences required for this role:

  • We love hearing from anyone who strives to make the world a better place! Not sure if you meet all of the qualifications? There is no harm in applying! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply!
    • 5-7 years of experience in a digital design role focused on motion graphics with at least two of those years in a role dedicated to motion graphics or video production.
    • Experience designing digital direct response marketing collateral for non-profits or political/issue campaigns.
    • Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere Pro) and Google Creative Studio.
    • Deep understanding of colors, layout, typography.
    • A clear sense of storytelling: you know how to bring a story to life, regardless of the channel you’re designing for.
    • Demonstrated ability to effectively incorporate feedback from multiple stakeholders.
    • Ability to recognize when feedback does not meet design best practices and work toward a solution.
    • Ability to regularly complete design projects within the hours that are estimated for the project.
    • Demonstrated ability to run meetings to identify project goals and ensure successful outcomes.
    • Ability to communicate persuasively in a way that articulates your ideas and conveys your expertise, whether on the phone, in-person, or in writing.

Skills and experiences we expect of all M+R employees:

  • Demonstrated commitment to anti-racism, equity, and inclusion.
  • Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity.
  • Acute attention to detail and demonstrated ability to prioritize time to meet deadlines for multiple projects.
  • Proven track record to successfully pick up new skills, including learning new technologies.
  • Drive to seek what can be improved and offer ways to fix any potential roadblocks.
  • Comfort admitting what you don’t know and recognizing that feedback is part of the learning process.
  • Ability to communicate persuasively in a way that articulates your ideas and conveys your expertise, whether on the phone, in-person, or in writing.

Skills and experiences that are preferred, but not required:

  • Experience working at an agency.
  • Digital illustration skills.
  • Experience designing HTML5 ads.
  • Experience sourcing b-roll footage.
  • Experience sourcing and working with voiceover talent.
  • Understanding of UI and UX principles.

Salary and benefits:

  • We also offer a generous benefits package:
    • This is an exempt, unionized position, represented by the Washington-Baltimore News Guild. The salary for this position is $101,000. As part of M+R’s commitment to compensation equity and transparency, we have a no negotiation policy. Salary negotiations can introduce bias and perpetuate wage inequality. Staff at M+R who successfully meet their performance expectations have regular opportunities for promotion with accompanying increases in compensation.
    • Three weeks vacation as well as 15 paid sick days and three personal days;
    • Medical, dental, and vision benefits with premiums fully paid for by M+R for individual employees;
    • 401(k) plan with employer match;
    • Quarterly discretionary profit-sharing contributions;
    • Flexible work schedules and the option to work remotely anywhere within the United States and its territories with broadband internet;
    • Annual $1,000 professional development stipend;
    • Flexible Spending Accounts for medical, dependent care, and transit.

APPLY HERE