by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Product Manager, Product Growth (Remote)
REMOTE
Description
We’re looking for an evidence-based, customer-centric, and inventive Product Manager to join our growing product org. In this position, you will play a key role in our product-led growth and self-serve initiatives as part of our Product Growth team. This team is the welcoming committee, wholeheartedly invested in facilitating a seamless and effective initiation for all our new users into the Fleetio family. Our goal is to ensure that our new users are well-acquainted with our platform and primed for success through productized and personalized onboarding experiences.
Reporting to the Director of Product Management You should be thrilled at the prospect of constructing growth loops, delving into rich data for insight, formulating hypotheses, and conducting ongoing experiments to align users with our platform’s inherent value. You will collaborate with a cross-functional team to develop remarkable product onboarding experiences and journeys to help us reshape fleet management.
If this sounds like a good fit for you, we’d love to hear from you.
What you’ll be doing
- Drive the product growth plan and roadmap, including productized onboarding, product guidance, and expansion/upgrade experiences.
- Collaborate cross-functionally with research, design, engineering, data science, marketing, and customer-facing teams to develop successful strategies and make informed decisions.
- Ensure the evolution of Fleetio’s self-serve experience is customer-driven, data-informed, and designed to with our goals around conversion, activation, adoption, engagement, and retention.
- Foster a culture of impact, collaboration, risk-taking, experimentation, segmentation, iteration, learning, and sound decision-making.
- Continuously generate and test hypotheses to iterate and improve the onboarding experience.
- Effectively communicate product vision, value proposition, trade-offs, risks, opportunities, learnings, insights, and roadmap updates to stakeholders, executives, and customers.
- Work closely with your team to find ways to make our development process more efficient in delivering high-quality features to customers quickly.
- Guide features through their entire creative cycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization.
- Demonstrate initiative and ability to turn business priorities, key themes, and big ideas into a roadmap with minimal guidance.
- Identify opportunities for differentiation, zero-to-one innovation, and revenue expansion.
- Deeply understand and advocate for product-led growth (PLG) and product-led sales (PLS).
- Raise the bar for product quality based on strong evidence.
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
What’s in it for you
- Work on products used by hundreds of thousands of users around the world, including drivers, technicians, head mechanics, fleet managers, and execs.
- Be a part of an incredible team of A players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
Requirements
- 3-5 years in product management, focused on product growth / product-led growth / product-led sales in modern, technology-driven B2B SaaS environments.
- BA/BS/MS in Computer Science, Business, Design, or related equivalent field/experience.
- Quantitative business acumen to take our growth engine to the next level.
- In-depth knowledge of product growth best practices and fluency with data.
- Passion for customer & business success, shortening time to value, and the craft of PM.
- A committed desire to understand our users and rally around the problems we’re solving.
- Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle.
- Natural leadership skills you influence and inspire others who love working with you.
- A proven track record of strong cross-functional collaboration.
- An entrepreneurial spirit you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
- Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset.
- Talent for mediating across various needs, and finding creative solutions.
- Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies and decisions.
- Champion our core values of intelligence, intensity, integrity, and ownership.
Considered a plus
- Experience in fleet / automotive / transportation software, vertical SaaS, or related space.
- Experience in a range of segments and product life cycle stages, including optimizing mature products and building zero-to-one.
- Experience with hybrid PLG (product-led growth) and SLG (sales-led growth) products.
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Coordinator, Digital Ad Operations
Remote
Contracted
Media Solutions Ad Operations
Entry Level
Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.
Job Summary:
Blavity’s Ad Operations team is seeking a driven, dynamic, and results-oriented individual with interest in advertising, project management, and data analytics to join our team as an Ad Operations Coordinator. This entry-level, W2 (contract) position will work closely with the Blavity Sales and Customer Service teams. This individual will be expected to learn quickly and handle a number of simultaneous ad operations tasks, while keeping a detail-oriented approach.
Contracted workers will be responsible for providing their own equipment, including but not limited to laptop computers, cell phones, or any other electronic equipment required to perform their role.
Responsibilities:
- Generate weekly campaign reporting and make recommendations for optimizations.
- Provide reports to Client Services and Sales teams.
- Generate impression and revenue reporting.
- Proactively review campaign assets (Creatives, IOs and tags), identify potential errors, and troubleshoot as necessary.
- Traffic Newsletters.
- Set-up and troubleshoot programmatic campaigns (PG, PMP and Preferred Deals).
- Work closely with Client Services, Ad Operations, and Sales teams to ensure direct and programmatic campaigns start on time.
- Participate in internal team discussions and manage internal task assignments that will help grow the team and enhance workflow processes
Qualifications:
- Education: Bachelor’s Degree or equivalent
- Required Experience:
- 1-2 years experience in Publisher Advertising Operations
- 1-2 years experience using Google Suite to traffic, troubleshoot, manage and optimize campaigns
- Preferred Experience:
- A strong track-record of supporting Sales teams operationally, as well as successfully aiding remote teams across multiple time zones.
- An understanding of rich media and standard advertising formats including their setup and implementation
- Technologies: Fluent in Microsoft Office, Google Suite, Google Ad Manager, Staq, SSP dashboard; advanced level data and spreadsheet skills
- Additional Qualifications:
- Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility
- Comfort with ambiguity and a proven love for transforming unorganized/complex data into rigorously structured, insight-oriented solutions
- High-energy, company first, positive attitude: must be motivated to work hard in a fast-paced environment
- Strong communication and analytical skills; outgoing and sociable; willing to wear multiple hats
- Naturally detail oriented, with an obsessive need to document and communicate findings
- A healthy appreciation of GIFs and black culture
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Senior Product Designer
(Remote)
REMOTE
Full time
Design is integral to Fleetio’s culture and how we build products together. One of our core beliefs as a company is “Design is an important part of everything we do.”
As a Senior Product Designer, you’ll create intuitive, innovative, and beautiful yet pragmatic software interfaces that our customers will love to use. You’ll rely on user-centered design principles to produce high-quality visuals from concept to execution, and craft new user experiences that help solve complex problems. You’ll collaborate with other product designers, engineers, and product managers to continually refine and iterate the Fleetio design language.
Our ideal candidate is a creative powerhouse, energized by the mission to make each user’s first encounter with Fleetio an impactful, memorable, and rewarding experience. You will rely on user-centered design principles to produce high-quality visuals from concept to execution and craft new solutions for complex problems. You will collaborate with other product designers, engineers, and product managers to continually refine and iterate the Fleetio design language system.
If you are a creative, driven, and passionate designer who intentionally puts yourself in customers’ shoes and thinks deeply about improving their experience, we would love to hear from you!
Duties:
- Design and help implement features that ship quickly and with high quality
- Create detailed mocks/specs of designs that follow and extend the existing style guide to allow engineers to build new features
- Raise the bar for product quality across our products by advocating for user-centered product roadmaps, new interface guidelines and design patterns, investments in refinement, polish and iteration, and insights driven by user research and customer feedback
- Develop deep empathy for our customers and use research to inform design solutions
- Compellingly communicate and present design solutions, across a range of mediums and fidelities, to stakeholders and other product designers, while defending design decisions and incorporating feedback into the design cycle
- Collaborate closely with Product, Design, Engineering and Marketing teams to solve complex problems through discovery, humanize product ideas and develop these ideas into modern, simple and intuitive application designs and features
- Partner with engineers to ensure high-quality implementation and user experience
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
What’s in it for you
- Design digital products used by thousands of users around the world. So many different types of companies and organizations operate a fleet each day, and Fleetio is a good fit for most of them (it’s a huge market).
- Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
Requirements
- Demonstrated expertise with 5+ years of professional work experience within a SaaS environment focusing on product design and/or user interface design in web
- BA/BS degree in Design is highly preferred
- Proven abilities in quickly acquiring deep customer understanding, demonstrating strong empathy, and effectively translating these insights into actionable steps for product design improvements
- Exceptional command and leadership in visual design and information architecture, coupled with a keen sense of simplicity, deep understanding of modern web UI patterns, and an extraordinary eye for typography, consistency, color, and subtle details
- Advanced understanding of user-centered design thinking and the ability to integrate products/services across a platform, thinking beyond individual screens and considering the broader context of design systems
- Proficiency in effectively communicating design concepts at various levels of resolution, including sketches, low-fi mockups, hi-fi comps, and interactive prototypes, highlighting strong visual communication skills
- Extensive experience in collaborating cross-functionally with research, design, product, engineering, data science, and marketing teams to develop successful strategies and make informed decisions
- Proven track record of bringing projects from concept to completion, showcasing the ability to design and ship software products successfully
- Expert-level proficiency with modern design tools such as Figma and Sketch, enabling the creation of wireframes, high-fidelity mockups, and prototypes
- Demonstrated ability to mentor and coach mid-level designers, illustrating leadership and expertise in guiding and developing the skills of others
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Product Manager, Mobile
(Remote)
REMOTE
We’re looking for a driven, customer-centric, and inventive Product Manager to join our growing product org. As Mobile PM, you will play a key role in taking our native iOS and Mobile apps to the next level. You will collaborate with cross-functional teams to develop remarkable mobile experiences and capabilities that help us reshape fleet management.
You’ll report to the Director of Product Management, and you’ll be accountable for the success of our Mobile apps – used by the majority of our Fleetio users worldwide. At Fleetio, our users are always on the move, and you’ll be responsible for ensuring Fleetio is valuable to them wherever they may go. You’ll drive continuous discovery and delivery of the right Mobile solutions for our customers – across small businesses thru large multinational enterprises.
If this sounds like a good fit for you, we’d love to hear from you.
What you’ll be doing
- Articulate what a winning Mobile product looks like, and drive the product plan and roadmap.
- Collaborate with Engineering, Design, Product Marketing, and other peers across our organization to build remarkable iOS and Android apps.
- Ensure Fleetio’s Mobile apps are customer-driven, data-informed, and aligned with our goals around conversion, activation, adoption, engagement, and retention.
- Act as a Mobile product evangelist, advocating for our apps internally and externally.
- Effectively communicate product vision, value proposition, tradeoffs, risks, opportunities, learnings, insights, and roadmap updates to stakeholders, executives, and customers.
- Work closely with your team to find ways to make our development process more efficient in delivering high-quality features to customers quickly.
- Help us foster a culture of impact, collaboration, risk-taking, experimentation, iteration, learning, and sound decision-making.
- Define, track, and analyze metrics that inform the success of our Mobile products.
- Guide features through their entire creative cycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization.
- Demonstrate initiative and ability to turn business priorities, key themes, and big ideas into a roadmap with minimal guidance.
- Identify opportunities for differentiation, expansion, and zero-to-one innovation.
- Deeply understand and advocate for Mobile capabilities and use cases.
- Raise the bar for product quality across our mobile apps based on strong evidence.
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
What’s in it for you
- Work on products used by hundreds of thousands of users around the world, including drivers, technicians, and fleet managers who depend on our Mobile solutions.
- Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
Requirements
- 3-5 years in product management, building and delivering native Mobile iOS and Android apps – preferably in modern, technology-driven B2B SaaS environments.
- BA/BS/MS in Computer Science, Business, Design, or related equivalent field/experience.
- Demonstrated expertise in mobile product management, with a deep understanding of mobile technologies, platforms, and trends – and experience continuously shipping highly rated and used iOS and Android apps.
- In-depth knowledge of mobile design best practices, patterns, and workflows, including Apple’s Human Interface Guidelines and Android Material Design.
- Passion for customer & business success, shortening time to value, and the craft of PM.
- A committed desire to understand our users and rally around the problems we’re solving.
- Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle.
- Natural leadership skills – you influence and inspire others who love working with you.
- A proven track record of strong cross-functional collaboration.
- An entrepreneurial spirit – you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
- Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset.
- Talent for mediating across various needs, and finding creative solutions.
- Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies and decisions.
- Champion our core values of intelligence, intensity, integrity, and ownership.
Considered a plus
- Experience in fleet / automotive / transportation software, vertical SaaS, or related space.
- Experience in various segments and product life cycle stages, including optimizing mature products and building zero-to-one.
- Experience with hybrid PLG (product-led growth) and SLG (sales-led growth) products.
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Project Manager
Remote
Description
We are looking for a Project Manager with experience working for a Business Process Management or Software Development company. This position ensures that all departments come together in a timely and efficient manner to complete overall deadlines and goals during implementation. They are responsible for successfully planning, executing, monitoring, and closing on strategic projects and key initiatives.
Responsibilities:
- Manage operational aspects of a project including scope, schedule, and delivery.
- Provide project coordination and leadership between technical staff and management.
- Evaluate project risks, develop contingency plans and respond quickly to change.
- Establish and maintain positive working relationships and partnerships with clients and product teams.
- Act as liaison between team members and clients to accomplish results and identify alternative solutions.
- Review deliverables prepared by the team to ensure quality and accuracy.
- Review the status reports of team members.
- Maintain project trackers.
- Prepare and participate in engagement reviews and quality assurance processes.
- Ensure project documents are complete, current, and stored appropriately.
- Suggest areas for improvement in internal processes along with possible solutions, meet challenges with resourcefulness.
- Proactively disseminate project information to all stakeholders.
- Communicates with co-workers, management, clients, and others in a courteous and professional manner.
- Complies with and adheres to MetaSource policies and procedures.
Requirements
- Bachelor’s degree in a related field required.
- Experience working for a Business Process Management or Software Development company.
- General understanding in areas of application programming, database, and system design.
- Excellent knowledge of project management tools and methodologies.
- Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; Able to simplify complex technical information to be easily understood by others.
- Experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Project Management Professional (PMP) certification preferred; ability to obtain PMP within 6 months of employment is required.
Preferred Qualifications:
- 3-5 years of project management experience
- Industry experience or understanding related business process outsourcing services.
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Client Service Analyst
Remote
Full time
31111
POSITION SUMMARY:
Provides front line customer support for Boston Medical Center and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate, and engages other teams as necessary. Has good judgment. Owns customer relationship through resolution of incident. Thoroughly documents all actions in ticketing system. Has frequent interactions with all levels of personnel, therefore has impeccable customer service skills.
Department: Service Desk
Schedule: Monday-Friday 3-11:30pm
Schedule:
- Monday and Tuesday: 2pm-12:am
- Wed/Thurs: Off
- Friday: 2pm-12:00am
- Saturday:7pm-7:30am
- Sunday: Off
ESSENTIAL DUTIES/RESPONSIBILITLIES:
- Deliver high quality customer service and technical support to BMC internal clients.
- Addresses a full range of customer needs, including trouble-shooting, technical assistance, system usage support, password resets, documenting installation, move, add and change requests. Answers queries surrounding computer hardware, software, network, and telecommunications systems that originate by telephone, voice mail, or e-mail.
- Educates and trains clients on applications and technology
- Record, maintain and update records in the Incident Management system
- Performs analysis of problems and assist with corrective action to restore functionality
- Researches and resolves customer calls that require follow-up
- Works with technical or development staff to resolve recurring problems and issues with applications and/or Products
- Document and submit problem resolutions to the Service Desk knowledge database in order to assist other Help Desk personnel with problem resolutions
- Complies with documented processes and works towards meeting expected service levels.
- Follow documented processes
- Escalate issues as appropriate
- Establish Working Relationships
- Must adhere to all principals of BMC’s RESPECT behavioral standards
JOB REQUIREMENTS
EDUCATION:
- Associates’ Degree (or 2 years equivalent combination of formal education and/or related experience) required.
- Degree in Computer Science, Engineering, or related discipline preferred.
EXPERIENCE:
- At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
KNOWLEDGE AND SKILLS:
- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Broad range of network and desktop knowledge
- Ability to give verbal instruction patiently to non-technical users
- Knowledge of current PC and mobile computing technology
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
APPLY HERE
