About the Role
We are hiring Tier 3, Product Support Engineer to join a highly technical support team. You’ll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, while creating engaging conversations that inspire an affinity with our brand. We’re here to help our customers every day so the ability to work a flexible schedule is important.
What You’ll Do…
- Become a product expert in the LeafLogix platform.
- Troubleshoot issues with the platform, state traceability systems, 3rd party integrators and various other external parties.
- Provide basic and targeted training as needed for customers and Tier 1 Support Specialists.
- Assist your teammates in solving new or unique problems and documenting these solutions for future accessibility.
- Identify tools for new and existing products that will assist the teams in providing efficient support.
- Assist in providing feedback to Product and Engineering with issues, trends, platform workflow optimizations, etc.
What You Bring…
- 2+ years in a technical support role.
- Experience with APIs, JSON, SQL, TCP/IP.
- Passion for solving technical issues.
- Very strong written and verbal communication skills as well as strong organizational skills.
- Commitment to providing an exceptional customer experience with patience and adaptability.
- Cannabis industry experience a plus.
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits – Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
