by Ronald Barron | Oct 4, 2023 | Uncategorized
Job Description
Title: Lead UX Designer (Contract – 6 Month)
Location: Remote
Summary
Background Information
The Product design team at the Wikimedia Foundation provides design support to many product teams and initiatives in order to meet our annual and long-term goals. From September 2023 to March 2024, the team will have two of their three design managers out on parental leave. Their management duties will be covered by senior IC members of the team, but some of their design deliverables of these ICs will require the support of a Senior UX designer during these months.
Statement of Purpose
The Wikimedia Foundation’s Product Design team is looking for an experienced UX Designer to support other designers in the team on a temporary basis for a period of 6 months. This is a fully remote position with an initial 2 month trial period.
Scope of Work
The designer will work on a variety of different types of design tasks, defined by the needs of the product team and the Principal Designer they are supporting at the time. They will be required to join daily team meetings, conducted remotely, and share their design work with the design team for critique on a regular basis.
Responsibilities
- Reducing complexity to create simple, delightful experiences for our users.
- Creating prototypes and running experiments to iteratively test your hypotheses.
- Using and evolving our design system and guidelines, to create new features from ideas on paper to implementation.
- Applying accessibility standards and guidelines to your designs.
- Collaborating with designers, product managers and engineers to create product plans and maintain product design processes.
- Distilling complex concepts into easy to understand talking points to engage with our readers and communities throughout the design process.
Skills
- Can communicate their design goals and processes clearly and concisely to other team members and stakeholders.
- Provides constructive feedback to other designers and welcomes feedback from others.
- Experienced in conducting research, as well as collaborating with UX researchers, to build a deeper understanding of audience behaviours.
- Is able to generate ideas for the future as well as think tactically about how to deliver work in the present.
- Is self-motivated and seeks to evolve their skills and share what they’ve learnt with others.
- 5+ years of experience contributing on design teams and a Bachelor’s degree and/or Masters degree, or equivalent in related work experience
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by Ronald Barron | Oct 4, 2023 | Uncategorized
Job Description
Communications Specialist
Job Locations: US-Remote
Requisition ID: 2023-93426
# of Openings: 1
Job Function: Communications, Marketing & Branding
Job Schedule: Regular Full-Time
Job Description Summary
The Communications Specialist job entails creating and editing internal communications materials tailored to specific audiences and business objectives, which includes executive memos, corporate policies, campaigns, and global employee communications. Event management and coordination, both on-site and remotely, are also part of the role, involving virtual tools and vendor collaboration. Collaborative work with other departments, advising management on communication strategies, and ensuring compliance with brand standards are included. The minimum requirements include a Bachelor’s degree, 3+ years of experience, and problem-solving abilities within a moderate scope, contributing to organizational projects. Must be able to apply industry knowledge to complete various tasks, including complex communications, as directed by leadership. Basic graphic design skills and familiarity with AP Style are preferred.
Job Summary
Essential Duties and Responsibilities:
- Create and edit a wide variety of unique internal communications materials with tailored messages based on analyses of target audiences and business objectives. These materials may include executive memos, corporate policies, corporate department campaigns and announcements, and global employee communications.
- Event management and coordination for internal employees working remotely and on-site. Coordinating and hosting all aspects of the event, including, but not limited to, using virtual event and collaboration tools, working with vendors, and creating creative and presentation collateral for the event.
- Provide administrative and department-level organization capabilities.
- Collaborate with other departments to ensure that materials are clear and meet corporate brand standards.
- Create, edit, and tailor communications, presentations, and other materials based on target audiences and business objectives.
- Advise management on strategies to leverage communications materials and events in a manner that helps achieve business objectives.
- Conduct a brand adherence check for all materials.
- Provide feedback to improve and meet corporate guidelines.
- Create news briefs for executives and decision-makers within the organization.
- Perform other duties as assigned by leadership.
- Basic graphic design skills, experience supporting brand initiatives, AP Style knowledge preferred.
Minimum Requirements:
- Bachelor’s degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope & complexity.
- General application of concepts & principles.
- Contributes to the completion of organizational projects & goals.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Applies knowledge and skills to complete a wide range of tasks.
- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.
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by Ronald Barron | Oct 4, 2023 | Uncategorized
Job Description
Title: Tier 3 Software Support Engineer – NIBRS
Location: United States
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is seeking a motivated and experienced Tier 3 Software Support Engineer with expertise cloud solutions. You will join our Software Support team and work directly with Support Engineers, Analysts, and cross-department Engineering teams, laser focused on NIBRS-centric (National Incident Based Reporting System) objectives.
As a NIBRS Software Support Engineer, you will contribute directly to our mission to improve the productivity of our customers by building scalable backend systems and new features centered around the NIBRS features built into the product. Particular to this role, you will also have the opportunity to build internal tooling to improve the effectiveness of our development, deployment and release pipelines.
What You’ll Do
Location: Remote in the United States – up to 5% travel
Reports to: Tier 3 Lead, Software Support
- Develop NIBRS software submission & validation frameworks to meet State and Federal requirements.
- Identify key NIBRS challenges, propose solutions, and seek feedback from leadership and stakeholders.
- Work directly with NIBRS Support Analysts and Engineers to develop plans and meet requirements.
- Develop and maintain automated processes that support Axon’s product deployment and evolution at scale.
- Partner with internal teams and agencies to make public safety data accessible and actionable.
- Facilitate cross-team collaboration among engineers, customer solution architects, and business analysts.
What You Bring
- Bachelor’s Degree in a technical or quantitative field, OR graduate of coding boot camp, OR 3+ years of technical experience in related field
- 3+ years of support experience for cloud-based products
- Experience with JavaScript, TypeScript, and XML
- Proficiency reading & writing in JSON
- Skilled in at least one scripting language, Python, Bash, or similar
- Familiarity using REST clients to perform tests (Postman, Insomnia, etc.)
- Experience solving complex technical problems and leading support related projects
- Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
- Experience with metrics and diagnostics tools like DataDog, Splunk or Sentry
- Knowledge of ticket management systems like Jira, ZenDesk or SalesForce Cases
- Experience working within the Law Enforcement/Public Safety space is a plus
- Experience working directly with state-level IBR programs/coordinators is a plus
- Deep technical understanding of NIBRS or experience in spec development is a plus
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
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by Ronald Barron | Oct 4, 2023 | Uncategorized
Job Description
Title: Manager, Level 2 Technical Support
Location: Remote
Company Description
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Brief Overview:
Reporting to Director of Support, the Level 2 Technical Support Manager oversees the enterprise support of the Amwell experience. The Technical Support Manager plays a critical role in the success of our relationships with our enterprise clients and end users of our technology. Collaborating with our Level 3 Technical Support teams, Implementation, Customer Success and Account Director teams, the Technical Support Manager is responsible for defining, tracking, and reporting team success metrics, guiding innovation projects, all while driving continuous improvement to reduce effort and improve outcomes for our customers. The Technical Support Manager will lead a growing team of 15-20 Support Specialists and Leads to provide outstanding support to our enterprise clients. This person will focus on all aspects of customer satisfaction while carefully tracking and managing client issues. The right candidate has experience leading a technical software support team, working collaboratively with other internal teams and fostering positive relationships with our clients. Strong communication, creative problem solving and a passion for customer service are all key attributes for this role.
Core Responsibilities:
- Oversee a team of Tier 2 Technical Support Specialists primarily focused is enterprise client support.
- Monitor and manage case queues to ensure cases are resolved within SLA with high quality.
- Take the lead on critical/high priority cases as needed to ensure they are addressed in a timely manner. This will require working closely with external stakeholders as well as internal teams including professional services, account management and our technology teams.
- Define, analyze, interpret, and act upon customer support success metrics.
- Implement an enhanced quality framework. Ensure cases are handled correctly through weekly quality audits. Provide coaching based on quality audit findings.
- Support improvements to the knowledge base and ensure Specialists have the tools they need to effectively resolve case issues.
- Collaborate cross-functionally on the implementation, management, and ongoing review of strategic support initiatives.
- Develop and implement process improvements and procedures to drive efficiencies, improve quality and enhance the Customer experience.
- Establish relationships with our enterprise client’s operational teams. Attending external client meetings as needed to support our product management or account management teams.
- Investigate and address support quality issues that are escalated from our enterprise clients or internal stakeholders including Account Managers and Customer Success Managers
- Manage workforce staffing plan to meet evolving support demands.
- Identify and develop training content as products change.
- Develop individual career coaching plans
- Drive organizational maturity.
Qualifications:
- Minimum of 8 years’ experience managing a high-volume technical support team
- Minimum of 5 years management/leadership experience
- Extensive experience with web and mobile application software support
- Demonstrable experience driving automation and DX improvements.
- Excellent analysis skills, and a track record of implementing change by leveraging data.
- Experience implementing and adapting customer service processes/procedures.
- Proven ability to coach and mentor employees, ability to translate your skills to other team members through training and mentoring.
- Experience using CRM Tools, Salesforce preferred.
- Comfortable understanding and explaining software products to diverse audiences.
- High energy level, enthusiastic, and eager to do what is necessary to be successful.
- Demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues.
- Excellent verbal and written communication skills
- Experience leading strategic initiatives with limited involvement from leadership.
- Proven ability to adapt quickly to changing priorities.
- Bachelor’s degree preferably in a technical discipline or relevant professional experience. Master’s Degree/MBA and/or relevant certifications (PMP, CXPA) is a plus.
APPLY HERE
by Ronald Barron | Oct 4, 2023 | Uncategorized
Job Description
Title: Junior Digital Developer
Location: United States
Position Summary:
The Junior Digital Developer will be responsible for executing programming in desktop, web, and mobile platforms. Must be able to develop, maintain, and manage multiple digital projects as well as all integrated interactive features and functionality. Must be able to communicate effectively with internal/external clients about digital-specific content and functionalities and applicable platforms. Determine appropriate architecture and other technical solutions and make relevant recommendations to internal and external clients when necessary. Collaborate with team and contribute ideas and implement innovative and creative features and functionalities.
Essential functions of the job include but are not limited to:
- Develop, manage, test, and analyze HTML e-mails, HTML5 iPad interactive presentations, and websites, from development through implementation
- Perform maintenance and updates to existing websites and HTML5 iPad interactive presentations
- Ensure the layout of content is accessible and logical; recommend improvements as necessary
- Provide input during conceptual planning, discovery, define, and design phases to ensure successful programming during develop and deploy phases, including estimating development timelines
- Work closely with Digital Project Manager and other members of the digital team to ensure timely completion of deliverables
- Communicate to the Digital Project Manager with efficiency and accuracy any progress and/or delays of deliverables
- Attend client and team meetings as applicable
- Capacity to work independently and effectively to meet deadlines
- Quickly research and problem-solve during development process
- Develop rapid prototypes for business pitches or user testing
- Manipulate images/photos and graphics using Adobe Photoshop and/or InDesign.
- Promote and adhere to Precision Value and Health’s workplace values known as PRECISION Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)
Required Education:
- Bachelor’s degree or equivalent in computer science or related field of study
Required Experience:
- 2+ years of digital development-related experience
- Experience in programming HTML-based digital solutions for offline and online platforms
- Experience in developing and maintaining web servers
- Experience with code repository architecture
Required Skills:
- Background in development of creative, interactive user experiences
Required Competencies:
- Problem solver
- Works independently
- Team player
- Thoroughness
- Leadership capabilities
Preferred Qualifications:
- Agency and/or healthcare experience a plus
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