Job Description
Title: Tier 3 Software Support Engineer – NIBRS
Location: United States
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is seeking a motivated and experienced Tier 3 Software Support Engineer with expertise cloud solutions. You will join our Software Support team and work directly with Support Engineers, Analysts, and cross-department Engineering teams, laser focused on NIBRS-centric (National Incident Based Reporting System) objectives.
As a NIBRS Software Support Engineer, you will contribute directly to our mission to improve the productivity of our customers by building scalable backend systems and new features centered around the NIBRS features built into the product. Particular to this role, you will also have the opportunity to build internal tooling to improve the effectiveness of our development, deployment and release pipelines.
What You’ll Do
Location: Remote in the United States – up to 5% travel
Reports to: Tier 3 Lead, Software Support
- Develop NIBRS software submission & validation frameworks to meet State and Federal requirements.
- Identify key NIBRS challenges, propose solutions, and seek feedback from leadership and stakeholders.
- Work directly with NIBRS Support Analysts and Engineers to develop plans and meet requirements.
- Develop and maintain automated processes that support Axon’s product deployment and evolution at scale.
- Partner with internal teams and agencies to make public safety data accessible and actionable.
- Facilitate cross-team collaboration among engineers, customer solution architects, and business analysts.
What You Bring
- Bachelor’s Degree in a technical or quantitative field, OR graduate of coding boot camp, OR 3+ years of technical experience in related field
- 3+ years of support experience for cloud-based products
- Experience with JavaScript, TypeScript, and XML
- Proficiency reading & writing in JSON
- Skilled in at least one scripting language, Python, Bash, or similar
- Familiarity using REST clients to perform tests (Postman, Insomnia, etc.)
- Experience solving complex technical problems and leading support related projects
- Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
- Experience with metrics and diagnostics tools like DataDog, Splunk or Sentry
- Knowledge of ticket management systems like Jira, ZenDesk or SalesForce Cases
- Experience working within the Law Enforcement/Public Safety space is a plus
- Experience working directly with state-level IBR programs/coordinators is a plus
- Deep technical understanding of NIBRS or experience in spec development is a plus
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information