by Ronald Barron | Oct 30, 2023 | Uncategorized
Job Description
Director, Product Marketing
at Swoogo
Remote, United States
Who You Are
You are great at grasping tough concepts and solving difficult problems. Your superpower, however, isn’t just your curiosity or ability to understand how things work it’s being able to explain complex ideas to people in a way that excites and inspires them. The whole left brain/right brain idea has always been a little bit of a mystery to you you’re a great storyteller, but that doesn’t make you any less analytical.
Today you apply your intellectual curiosity to learning how software products work. You use your gift for storytelling to help customers understand the value of those products. You’re a hyper-organized project manager and leader who’s used to being pulled in multiple directions; after all, you work closely with product, marketing, engineering, sales, post-sales, and customer experience teams. Your data-driven brain loves seeing results, and you know what you need to measure to gauge success (and exactly how to measure it). Your creative side, on the other hand, loves applying your product expertise to creating content, from product videos to blog posts to advertising copy.
You understand the power of details and small improvements. You’ve seen firsthand how the most minor features can actually make or break relationships with huge customers and those same features can close some of the biggest deals. Above all, you’re a great teammate and leader. You know how important collaboration is when it comes to aligning on messaging and making a great product stand out in a crowded marketplace, and you’re here to lift your team up, mentor them to reach their personal goals, bring them on board, and keep your ears open for great new ideas.
About the Role
Swoogo is actively seeking a skilled and motivated Director, Product Marketing to play a key role in generating and learning from customer insights to inform our go-to-market strategy for new products and ideate (and execute on) campaigns that drive existing product adoption and growth. This role will report to the VP of Marketing.
Every day will look a little different, but in general, you will do things like:
- Grow and manage a team of marketing professionals, creating a new vertical with you at the helm
- Define and drive GTM strategy, positioning, messaging, asset creation, and full-funnel launch plans for both new and existing Swoogo products and features
- Conduct market and buyer research to inform go-to-market planning and messaging strategy, as well as providing market insights for sales and post sales teams to use in prospect and customer conversations
- Responsible for creating comprehensive playbooks that provides sales with the tools, content, and guidance to effectively communicate the value of the product
- Develop a dynamic product-focused content strategy that seamlessly integrates a range of formats, such as blog posts, webinars, videos, and case studies
- Partner with the VP of Product and product managers to track product releases and project manage timely go-to-market execution
- Partner with the SVP of Customer Experience to integrate product messaging into content output for external and internal audiences
- Plan and implement compelling communication initiatives centered on Swoogo’s partner ecosystem, demonstrating its alignment with our overarching product strategy
- Develop and execute comprehensive events strategy
What You’ve Done Before
- 7+ Years in Product/Partner Marketing Role(s). Other relevant experience may be considered
- 5+ Year(s) in a B2B SaaS organization
- Experience managing and mentoring a close-knit team of talented professionals who are focused on Swoogo customers and overall event strategy
- Excellent, B2B focused content portfolio
- Strong understanding of how developers talk and think, with the ability to translate that information into compelling stories for marketing release
- The ability to quickly grasp how software products work. Fluent in technical language and systems
- A desire to talk to and learn from our customers about product adoption, needs, and future goals
- Understanding the partner ecosystem and how it plays a role in overall product strategy
- Knowing your way around Figma is a plus
- Events industry experience is a plus
APPLY HERE
by Ronald Barron | Oct 30, 2023 | Uncategorized
Job Description
Title: Product Manager – Global Products
Location: Remote – United States
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Product Manager Global Products
Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI
Role Description:
As a Product Manager on the Global Products team, you will run the development and rollout of ShipBob’s new product catalog, enabling merchants of all sizes to seamlessly manage their products within our merchant dashboard and systems. You will build features for merchants to customize their product catalog and gain real-time insights into inventory across various ecommerce channels, allowing them to optimize and supercharge their fulfillment.
Over the next 6 months, you will also head up the migration of our most complex merchants from our legacy product catalog to the new product catalog.
What you’ll do:
- Run the development and rollout of ShipBob’s new product catalog.
- Collaborate closely with Engineering, Design, Product Marketing, Product Operations, Sales and other cross-functional teams to achieve shared objectives.
- Help identify key initiatives to accelerate the product and break down initiatives into incremental releases that deliver business value.
- Guide research efforts to understand market needs and user pain points to inform product strategy and deliver solutions that meet customer needs.
- Leverage data and insights to influence new product development; define and track key performance metrics that measure success of products.
- Work with a scrum team of engineers – build a prioritized backlog, run agile ceremonies, and mitigate risks and blockers for the team.
- Keep stakeholders and customers informed of roadmap, milestones and risks.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Bachelor’s degree.
- 2-4 years of agile product management experience (or related experience).
- Established track record of delivering high-quality software products and consistently meeting milestones and business objectives.
- Exceptional problem-solving skills.
- Relentless user-centricity.
- Excellent oral and written communication skills, tailored for diverse audiences.
- A systematic and data-driven mindset.
- Ability to influence without authority.
- Comfortable with ambiguity.
- Exceptional resilience.
- A bias for action and willingness to tackle new challenges.
- Experience with API development is a plus.
- E-commerce and retail/merchandising experience is a plus.
- Inventory and catalog management experience is a plus.
- Start-up experience is a plus.
APPLY HERE
by Ronald Barron | Oct 30, 2023 | Uncategorized
Job Description
Conversational Designer
locations
Remote
time type
Full time
job requisition id
R22084
This role will be working with the Lead Conversational Designer and broader team to conceptualize conversational design and opportunities to improve the student journey. This cross-functional team is responsible for applying automation and AI technologies, primarily conversational AI (chatbots), to define, design, and refine a frictionless end-to-end service and support experience for our students.
Expertise will include strong contextual writing abilities, envisioning end-to-end learning experiences utilizing conversational Ai as the primary interface. This is a hands-on role that requires expert creative and conversational scripting skills that allow users to have effective and engaging conversational experiences via conversational AI design practices, tools, and technology. The contributions of this role will grow to help define and shape a new conversational design practice within Strategic Education.
Essential Duties & Responsibilities:
- Engage and develop user stories for proposed and existing conversational interaction experiences to support new products or enhancements, and deploy solutions at scale.
- Design conversational stories, task flows, and mockups.
- Spearhead copywriting of a new language, rewriting existing language from FAQ and SOPs, creative conception, and overall intent library management.
- Collaborate with IT development, quality and conversation analysts, and business partners to create an enhanced conversational experience through design and analytics and conversational quality validations.
- Creation and management of entities.
- Assist in the development of guidelines, best practices, and resources to assist in conversational design.
- Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the personality and voice of the virtual agent.
- Apply concepts and practices related to Natural language Processing/Understanding and conversational design.
- Effectively communicate both internally and externally.
Job Skills:
- Deep knowledge of conversational design and proven experience.
- Experience utilizing DialogFlow to build conversational experiences.
- Ability to meet deadlines and communicate the status of assignments; unwavering focus on details, yet comfortable with tight deadlines.
- Experience extracting insights based on student feedback from satisfaction surveys, conversational flows, and help-ticket cases.
- Analytical experience.
- Ability to collaborate with remote and cross-functional groups.
- Problem solving; ability to overcome obstacles with a positive resolution.
- Curiosity and willingness to learn new skills related to applying conversational design and new technologies to improve the student experience and service.
- Using imagination to redefine how we service our customers in the easiest way possible.
Work Experience:
- 1-2 years of experience focused on conversational design.
- 6 months to 1 year of experience with chatbot frameworks such as DialogFlow, Rasa, Amazon Lex, or Microsoft LUIS/Bot Framework.
- Design experience within the product for conversational AI.
- Expertise in conversational design best practices and analytics that can help guide design.
- Understanding of ML and conversational structure.
- Understanding of product life cycle and creation of content, intents, entities, cards, carousels, etc.
Education:
- Bachelor’s degree or higher required from an accredited institution.
Certificates, licenses and registrations:
- NLP and/or conversational design certifications (preferred).
Other:
- Must have the flexibility to work more than 40 hours per week when business needs warrant.
- Must have the ability to work remotely.
- Access information using a computer.
- Effectively cope with stressful situations.
- Strong mental acuity.
APPLY HERE
by Ronald Barron | Oct 30, 2023 | Uncategorized
Job Description
Director Data Analytics
LocationUS-CA-Remote – US | US-GA-Atlanta | US-MA-Boston | US-NC-Charlotte | US-IL-Chicago | US-TX-Dallas | US-MI-Detroit | US-TX-Houston | US-IN-Indianapolis | US-NV-Las Vegas | US-CA-Los Angeles | …
System ID
968570
Category
Strategic Planning
Relocation Type
No
Employment Status
Full-Time
Posted Range
$107500 to $162690
Company : Segment Desc
HOSPITALS
Remote
Unit Description
Sodexo is in search of a Director, Data Analytics to lead the execution of Segment Business Analytics roadmap and build support structures to achieve our objectives. This position will play a critical role in optimizing the operational and financial performance of our North America Healthcare business. They will assist in creating and operationalizing models that support organizational strategic objectives, as well as the development of effective tracking and analytics of key indicators to attain proactive and predictive insights, helping to improve both business and sales executive performance indicators. They will work closely with our leadership teams to identify opportunities, develop, and manage strategic initiatives and drive transformation.
*This is a virtual position & the person can reside anywhere in the US*
Key activities:
- Spearhead the Data and Analytics function and align it with the segment strategic direction, setting ambitious goals and ensuring that the function’s roadmap is broadly informed by key stakeholders, clearly communicated, and thoughtfully executed.
- Create, manage, and improve the segment databases.
- Lead the design, development, maintenance, growth, quality, analysis, and presentation of our datasets.
- Evaluate and manage customer data, customer research, market conditions and competitor data.
- Develop strategic data initiatives; this includes resourcing and prioritizing key initiatives as well as showcasing relevant data via data presentation and self-service platforms; some examples include go-to-market strategy, market share and sizing analysis, territory mapping, organization design planning, monitoring Customer Experience etc.
- Work with stakeholders and business leaders to provide insights and analysis support to help them make critical decisions and identify areas of opportunity.
- Based on analysis of data, create & manage forecast model tracking key indicator trends
- Manage fielding, prioritizing, and delivering analytics requests, and fostering a data-driven culture by supporting other teams in the consumption and use of our data.
- Support all NorAm segment specific commercial organization data and analytics needs.
Responsibilities:
- Data Collection and Management
- Gather and integrate data from multiple sources, including internal databases, CRM systems, and external sources.
- Maintain and update databases, ensuring data accuracy, completeness, and reliability.
- Data Analysis
- Analyze data to identify trends, patterns, and anomalies.
- Provide insights on sales performance metrics like quote achievement, conversion rates, average deal sizes, etc.
- Use statistical methods to analyze data and produce actionable insights.
- Reporting
- Develop regular sales performance reports for leadership and sales teams.
- Design and create data reports using visualization tools, making complex data more accessible, understandable, and usable through visuals and dashboards.
- Transform raw data into meaningful and actionable business information.
- Present findings to stakeholders through standard and ad hoc reports
- Forecasting and Predictive Analysis
- Utilize statistical methods to forecast future sales trends.
- Help in setting realistic sales targets based on historical data and market analysis.
- Develop models to predict future trends based on historical data.
- Collaboration
- Work closely with the sales team to understand their needs and provide data for sales pitches, strategies, and campaigns.
- Liaise with the IT department to improve data collection and reporting systems.
- Continuous Improvement
- Recommend improvements in sales strategies based on the data-driven insights.
- Stay updated with the latest trends, data analysis tools, techniques, and best practices.
Qualifications:
- Bachelor’s degree in data science, Statistics, Business, Finance, Operations, or comparable proven experience in related field
- Previous experience in data analysis, strategic thinking, commercial mindset, and strong execution
- Proficiency in data analysis tools like Excel, SQL, and data visualization tools like Tableau or PowerBI
- Naturally curious and logical with strong analytical and problem-solving skills
- Detail-oriented with a knack for spotting data anomalies and discrepancies
- Able to work in a fast-paced environment and manage multiple tasks.
- Agile with the ability to speak and relate to each business function. Can quickly come up to speed and understand support services sales, operations, HR, and all other areas.
- Excellent communication skills, both verbal and written
- Able to communicate complex data findings clearly to non-technical audiences.
- Willing to be coached and mentored.
APPLY HERE
by Ronald Barron | Oct 30, 2023 | Uncategorized
Job Description
User Risk Strategist, Program Manager
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. The User Risk Strategy protects and advances Stripe’s business, brand, and mission by building and deploying industry-leading policies and practices that instill user and partner trust in Stripe while enabling business growth.
What you’ll do
As a member of the User Risk Strategy team, you will partner with cross-functional teamsincluding Risk, Product, Partnerships, Legal, Sales, and Data Scienceto design and execute on strategies and projects to improve Stripe’s risk controls and user experience. You will provide expert guidance and analyses to the business and to our most strategic customers to enable Stripe to grow in a risk-conscious manner.
We are looking for someone who is passionate about navigating ambiguity, enabling business growth while balancing risk, and is skilled at identifying ways to improve user experience.
Responsibilities
- Drive risk strategy for company-level strategic initiatives, including partnering with Stripe’s product, legal, operations, sales, and partnerships teams to solve risk problems and ensure a positive experience for Stripe’s users
- Perform research and analysis to assess Stripe’s current risk performance and develop and prioritize long-term strategic plans for future growth
- Enable user onboarding to safely grow at scale, continuously optimizing for efficiency and effectiveness, and staying hyper focused on a positive user experience
- Challenge the status quo and provide multiple alternative solutions and key execution criteria
- Represent Stripe in external engagements with our most critical partners and customers
- Execute special projects/ad hoc analyses as initiatives, products, risks, and opportunities are constantly evolving
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of professional experience, preferably in Financial Services, Payments or fintech industries
- Experience in a related role (risk, compliance and/or product enablement)
- Experience in developing risk strategies and solutions and working with technical (product and engineering) and operations teams to implement them
- Ability to distill complex, ambiguous risk and policy problems into clear, concise, and reliable guidance for internal stakeholders and Stripe users
- Strong stakeholder management skills, including experience influencing product/engineering, sales, data science, and operations teams
- Demonstrated track record of deriving insights from complex or technical problem spaces and evangelizing actionable product recommendations
- The ability to take ownership, be accountable, and drive towards ambitious goals
- Entrepreneurial and curious mindset, strong communication and interpersonal skills
- Ability to operate independently, navigate ambiguity, and solve problems with the end user in mind
- Strong desire to work in a fast paced and innovative environment
Preferred qualifications
- Proficiency in one of the following:
- Card network rules and regulations
- KYC/KYB, AML OFAC compliance
- Experience overseeing execution and delivery of highly-strategic programs; proven ability to take complex issues and turn them into actionable next steps, hold others accountable, and meet deadlines
- Experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets
- Advanced degree in law, business, policy or other related field
- Experience in translating business requirements to technical configurations
APPLY HERE
