by Ronald Barron | Dec 8, 2023 | Uncategorized
Job Description
Technical Help Content Writer (US Remote)
Client Success Team Huntersville, North Carolina (Remote)
Welcome to Jackrabbit Technologies.
Jackrabbit Technologies is the leading provider of software and services that help youth activity centers — gymnastics, dance, cheer, swim, music, childcare, and others — grow and operate efficiently. We are an entrepreneurial-minded, rapidly-growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.
Our culture empowers YOU.
We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that awesome place is virtual–all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas.
What you’ll do.
As a Technical Help Content Writer with Jackrabbit Technologies, you will translate product user stories and specifications to create high-quality help documentation that contributes to the overall success of our customers. You will create and edit help documentation via our help authoring tool, Knowledge Owl, as our products and services evolve to include new features and serve new markets. Our end users’ success in utilizing our products and services defines your success.
In addition, you will:
- Participate in the product sprint and release process to understand dynamic product changes.
- Create effective help documentation by reviewing technical product documentation and performing product research.
- Create easy-to-understand help documentation that conveys the value to the user by blending text with visuals such as images, tables, etc., in a user-friendly voice.
- Create content that adheres to established brand and content standard guidelines.
- Collaborate with product managers and subject matter experts to extract key content about target audiences, product features, use cases, and workflows.
- Publish, maintain, and disseminate help content and ensure publication of content closely aligns with product releases.
- Collaborate with teammates on content standards, priorities, and delivery options to end users.
- Manage and respond to knowledge base feedback from internal and external customers and update help content if applicable.
- Maintain and enhance knowledge base taxonomy using tags, search phrases, and metadata to improve user search.
- Stay up-to-date on enhancements to our help authoring tool and implement them to improve internal workflows or user experience.
- Analyze end-user behavior via the help authoring tool and Google Analytics to optimize the delivery of relevant help content.
- Train other employees on our help authoring tool when applicable.
What you’re about.
You are skilled at writing and editing adult help content that effectively increases the adoption of our products by converting technical product documentation and your product research into concise and easy-to-understand help content. You are tech-savvy, customer-focused, able to adapt to changing requirements and priorities, self-motivated, and well-organized with excellent attention to detail.
In addition, you have:
- 2-year degree or equivalent work experience
- 3+ years of technical writing experience
- Ability to write in explanatory and procedural styles for multiple audiences
- Typing speed of 40+ WPM
- Highly organized with strong attention to detail
- Childcare industry knowledge, a plus
- Experience with help authoring tools, Knowledge Owl preferred
- Experience editing HTML/CSS, a plus
- Experience with agile software project management software, Aha and Jira preferred
- Ability to travel up to 10%
APPLY HERE
by Ronald Barron | Dec 8, 2023 | Uncategorized
Job Description
Title: Sr. Director of Engineering, Tetra Data & Integrations
Location: Remote Remote US
TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.
Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:
- Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.
- Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
- Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
- Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
- Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.
- Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.
What You Will Do
- Lead and manage the engineering team responsible for Tetra Data and Integrations
- Work closely with the product management team on the strategy and the prioritization
- Lead teams in the development of new products, solutions, and processes
- Drive quality first mindset in the team and ensure that the product meet the quality and compliance guidelines
- Secure the resources needed for team to excel, including researching and proposing capital investments.
- Represent and Advocate on behalf of the team members
- Be the cultural steward and uphold the company values
- Empathize with the customers and delight them with high quality deliverables
- Hire and retain strong talent
- Mentor the team members and help them realize their full potential
Requirements
- BS/MS in engineering, 7-10 years of management experience
- Experience in building or leading data integration and / or data platforms
- Previously a senior individual contributor and hands on experience in architecture and implementation
- People management and project management skills
- Experience using AWS (EC2, S3, CloudWatch, Lambda, SQS, etc.)
- Leadership, team building, and mentoring skills
- Strong communication, interpersonal, and conflict resolution skills
- Critical thinking and problem-solving skills
- Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
- Ability to work on multiple projects in various stages simultaneously
- Deep understanding of Agile/Scrum methodologies and practices, and use Agile/Scrum or similar collaborative tools in a daily basis
- Experience in MLOps or AI / ML is a strong plus
- Life science background or have worked in similar industries is a strong plus
APPLY HERE
by Ronald Barron | Dec 7, 2023 | Uncategorized
Job Description
Solutions Architect
Remote in the US
Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1600% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 120+ people strong with employees spread across India and US locations.
What You Will Do
- Interpret and translate client requirements into a solution that can be configured from our standard set of offerings
- Align solution architecture (including a statement of work, schedules, and other contractual documents) with final terms and conditions
- Design and architect end-to-end solutions content that characterizes what products or services are being proposed and how these services will be delivered
- Estimate for project or program management and/or technical effort to drive scope and produce deliverables
- Design and deliver scalable solutions
- Ability to present to senior level customer executives
- Collaborate with cross-functional teams
- Develop best practices for targeted solution offerings and a process to manage SA best practices in solution design
What You Will Bring
- 3+ years of experience as a Software Engineer
- 1+ years of experience as a Solutions Architect
- Engineering background or equivalent experience.
- Have worked in a B2B SaaS startup environment.
- Extensive hands-on experience in Node.JS/Express.JS/Hapi.js/Koa.js, 4.NoSQL DBs and Relational Database (preferably MYSQL/PostgreSQL)
- Experience in HTML5, CSS3, Angular.JS, or React.js.
- Strong understanding of systems using real-time interactions (web sockets, long-polling, server-sent events)
- Design and implementation of low-latency, high-availability, and performance applications.
- Implementation of security and data protection.
- Experience managing multiple services and modules with distributed and scalable systems.
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Strong communication skills with the ability to articulate technical concepts to non-technical audiences
- Comfortable with ambiguity and able to think creatively to solve complex problems
- Empathetic and passionate about delivering customer success
APPLY HERE
by Ronald Barron | Dec 7, 2023 | Uncategorized
Job Description
Title: Health Data Analytics Consultant – Remote
Location: Falls Church VA US
Job Category: Consulting
Job Type: Full-time
Travel Percentage: -1
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Lewin Group/OptumServe Consulting, a premier national health care and human services consulting and policy analysis firm with 50 years of experience, finds answers and solves problems for leading organizations in the public, non-profit, and private sectors. Seeking a dynamic, goal-oriented Health Analytics Consultant to work on health and human services projects requiring intermediate SAS, R, Python, or SQL experience as well as knowledge of statistics and research methodology.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Perform a broad range of quantitative analysis to inform the design, implementation, and evaluation of Medicare and Medicaid payment models
- Support the development of payment calculations, conduct financial and trend analysis, calculate quality metrics, and perform fast-paced ad-hoc analysis to quickly address client needs
- Work with clients to verify analysis parameters and specifications
- Apply machine learning, econometrics/statistics, predictive modeling, return-on-investment analysis, simulation, and data visualization methods to support the development of health policy
- Efficiently query large databases of healthcare claims and eligibility data
- Write detailed specifications and documentation of data processing and analytical steps
- Write effective and efficient code both independently and under the guidance of project managers using best practice quality control procedures
- Maintain a consistently high degree of accuracy and attention to detail in all tasks
- Work effectively and cooperatively as a member of a project teams
- Prepare data and information for internal as well as external use, contribute to reports, and assist with project coordination tasks
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree or higher in Mathematics, Statistics, Economics, or related field
- 2+ years of experience using SAS (including macro processing and Proc SQL), R, Python, or SQL in a research, consulting, or business environment
- Experience working with healthcare claims and enrollment data in large data warehouse environments
- Familiarity with healthcare data/payment concepts (e.g., claims data structure/contents, claim types, payment concepts)
- Experience in preparing data and information and contributing to reports and presentations
Preferred Qualifications:
- Master’s degree or Ph.D. in Statistics, Economics, Public Health, Public Policy, or related field
- SAS certification
- Academic coursework in statistics, econometric modeling, or other comparable coursework
- Experience conducing statistical analysis to inform health policy
- Experience with databases having complex structures and relationships, such as the Integrated Data Repository or Chronic Conditions Warehouse
- Understanding of Medicare payment methodologies
- Experience managing and analyzing large datasets using SAS grid and other parallel processing techniques
- Experience with other software such as Excel (e.g., pivot tables, VBA)
- Excellent oral and written communication skills, strong interpersonal skills, and a focus on meeting deadlines
APPLY HERE
by Ronald Barron | Dec 7, 2023 | Uncategorized
Job Description
Title: Senior Product Designer, Patient Experience
Location: Remote – U.S. Based
Memora Health works with leading healthcare organizations to simplify complex care journeys for patients and clinicians to make care more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Senior Product Designer.
In this role, you will partner cross-functionally to help shape the patient experience of Memora’s core product, applying human-centered design principles to optimize our care programs and clinical pathways for a vast range of patient populations and clinical problems. Ideally, you’re a design generalist with a multidisciplinary background and a significant concentration on service design, user research, and conversational design. You will collaborate with other Design team members and cross-functionally with Product Managers and clinical experts.
Ideal candidates will be driven by the problem we are solving and the innovative approach and technology we are applying to healthcare. We’re looking for someone motivated by significantly impacting healthcare delivery, with exceptional curiosity and enthusiasm for solving hard problems.
Primary Responsibilities:
- Use human-centered and participatory design methods to shape our current care programs and articulate a future vision.
- Lead design sessions with clinicians and cross-functional teams, including clinical experts and product managers, to define and refine conversational AI requirements.
- Build design process artifacts such as service blueprints, user journey maps across clinical and conversational pathways, and process maps.
- Perform evidence-based analysis of conversation paths and flows to identify opportunities, shape future designs, and continually optimize the patient experience.
- Plan & execute user research studies to build a body of synthesized knowledge on the conversational experience across various patient populations.
- Leverage insights to inform design decisions and create a best-in-class experience for our portfolio of clinical programs
Qualifications (required):
- Extensive experience conducting research across a broad range of methodologies including, but not limited to, in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing.
- Possess a practical knowledge of the foundational cognitive & linguistic principles for designing conversational experiences, e.g., pragmatics, the cooperative principle, cognitive load, etc.
- 5+ years of experience in human-centered design ideally in healthcare or other similarly complex domains/problem spaces or for SaaS products.
- Proficiency with Figma/Figjam or other related tools.
Qualifications (Bonus):
- You have experience in and are excited about improving healthcare / digital health
- Familiarity with emerging trends and innovations in conversational AI, NLU, and NLP.
- You have experience working at a startup.
- Degree in Design, Human-Computer Interaction, or a related field.
APPLY HERE
