Job Description

Title: Senior Product Designer, Patient Experience

Location: Remote – U.S. Based

Memora Health works with leading healthcare organizations to simplify complex care journeys for patients and clinicians to make care more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Senior Product Designer.

In this role, you will partner cross-functionally to help shape the patient experience of Memora’s core product, applying human-centered design principles to optimize our care programs and clinical pathways for a vast range of patient populations and clinical problems. Ideally, you’re a design generalist with a multidisciplinary background and a significant concentration on service design, user research, and conversational design. You will collaborate with other Design team members and cross-functionally with Product Managers and clinical experts.

Ideal candidates will be driven by the problem we are solving and the innovative approach and technology we are applying to healthcare. We’re looking for someone motivated by significantly impacting healthcare delivery, with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

  • Use human-centered and participatory design methods to shape our current care programs and articulate a future vision.
  • Lead design sessions with clinicians and cross-functional teams, including clinical experts and product managers, to define and refine conversational AI requirements.
  • Build design process artifacts such as service blueprints, user journey maps across clinical and conversational pathways, and process maps.
  • Perform evidence-based analysis of conversation paths and flows to identify opportunities, shape future designs, and continually optimize the patient experience.
  • Plan & execute user research studies to build a body of synthesized knowledge on the conversational experience across various patient populations.
  • Leverage insights to inform design decisions and create a best-in-class experience for our portfolio of clinical programs

Qualifications (required):

  • Extensive experience conducting research across a broad range of methodologies including, but not limited to, in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing.
  • Possess a practical knowledge of the foundational cognitive & linguistic principles for designing conversational experiences, e.g., pragmatics, the cooperative principle, cognitive load, etc.
  • 5+ years of experience in human-centered design ideally in healthcare or other similarly complex domains/problem spaces or for SaaS products.
  • Proficiency with Figma/Figjam or other related tools.

Qualifications (Bonus):

  • You have experience in and are excited about improving healthcare / digital health
  • Familiarity with emerging trends and innovations in conversational AI, NLU, and NLP.
  • You have experience working at a startup.
  • Degree in Design, Human-Computer Interaction, or a related field.