by Ronald Barron | Mar 20, 2024 | Uncategorized
Job Description
Cloud Engineer
This role provides Advanced infrastructure and O/S support and site reliability for Tyler Technologies public and private Cloud Solutions. The Cloud Engineer works directly with other Cloud Services and Divisional Application Teams. The CE has ownership of ensuring that the services supporting Tylers applications have reliability and uptime appropriate to users’ needs, as well as offering recommendations to ensure optimal systems resources, capacity, and performance.
The scope of the Cloud Engineer includes resolving complex cloud infrastructure performance issues, ensuring all service levels are met by providing preventative maintenance and participating in problem and change management processes. The Cloud Engineer has a direct impact on current and future design of the environment to ensure optimal performance of the environment. Ensure that client sites stay up and running and accessible to Tyler clients.
As a part of Tylers corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.
Location
Remote
Travel
0-5%
Responsibilities
- Act as SME for AWS environments used to host Tyler applications.
- Monitor application and database systems and infrastructure for performance and up-time.
- Provide incident and outage response in order to meet Tyler SLAs.
- Prepare and maintain documentation on operations tool sets and cross-train personnel on their use and maintenance.
- Follow industry best practices for change management process.
- Lead cloud based IT projects as part of larger IT initiatives.
- Participate in interview process when recruiting for new CCS positions.
- Deliver assigned reports and work metrics in a timely and accurate manner.
- Provide guidance and direction to less experienced staff.
- Review and recommend cloud infrastructure sizing to ensure optimal performance.
- Create technical drawings of AWS infrastructure and application workflows.
- Make recommendations on cloud based solutions to manage AWS environments.
Qualifications
- Five to seven years IT career spanning any of the following: cloud environment design, SysOps, and automation.
- Hands on experience with supporting applications in any one of AWS, Azure, or Google Cloud.
- 3 to 5 years of hands on experience in a large-scale cloud based environment.
- Be familiar with and adhere to a strict change control policy with an eye toward never violating PCI, CJIS, SSAE or other standards-based certifications maintained within the Tyler public cloud.
- AWS or comparable Cloud Certification
- Microsoft / VMWare Certifications are a plus
- Excellent customer service, organizational, interpersonal, leadership and communication skills
- Excellent project management and change management skills
- Excellent problem-solving and analytical skills
- Prudent and confident decision making
- Proven capability of technical discovery
- The ability to independently troubleshoot and solve complex technical issues in a fast-paced environment
- Excellent interpersonal, influencing, and negotiating skills
- The Cloud Engineer must be able to…
- Manage multiple projects and tasks with competing priorities
- Utilize effective troubleshooting methodologies with an awareness of Service Level and Uptime agreements and their impact
- Incorporate security management using the latest guidelines set by the Enterprise security, engineering, and development policies.
- Provide guidance and direction to less experienced staff.
- Collaborate across teams with excellent communication skills.
- Learn new technologies independently and quickly and possess an appetite for technical discovery.
- Logically and methodically solve problems utilizing strong analytical skills.
- Effectively communicate relevant IT-related information to leadership.
- Effectively communicate technical concepts to both technical and non-technical audiences.
- Initiate and implement improvements in all areas of responsibility.
- Deliver assigned reports and work metrics in a timely and accurate manner.
- Occasionally work in an on-call rotation as needed.
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by Ronald Barron | Mar 20, 2024 | Uncategorized
Job Description
Zendesk Administrator
Remote
Age of Learning, Inc. Customer Support /
Full Time /
Remote
CompanyOverview:
Age of Learningis the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing childrens learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learnings flagship product,ABCmouse.comEarly Learning Academy, is an award-winning comprehensive curriculum for children. Adventure Academy, a massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The companys School Solutions Programs includeMy Math Academy, an adaptive, personalized program that helps students master foundational math concepts, andMy Reading Academy,which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visitwww.AgeofLearning.com.
Summary:
We are seeking an experienced Zendesk Administrator to join the Age of Learning team. You will help us build and maintain the digital customer journey through our existing Zendesk configuration, as well as assist with AI-driven solutions using our existing standards and conventions.
Responsibilities:
- Maintain and manage the existing Zendesk configuration for all products.
- Design, develop, and implement new configurations and customizations for Zendesk including leveraging third party apps and chatbot AI platforms to streamline operations and optimize customer satisfaction.
- Collaborate with cross-functional teams, including product development, engineering, and marketing to ensure that customer needs are met or exceeded through the Zendesk platform.
- Assist with development of the digital customer journey, and empowering customers with AI-enhanced self-service.
- Assist with the monitoring and analyzing of Zendesk metrics and Key Performance Indicators to identify trends, areas for improvement, and optimize the customer experience.
- Leverage APIs and AI technologies to lead the design and implementation of methods and processes to drive operational excellence throughout our digital customer care experience.
- Track and drive prioritized Zendesk configuration changes.
- Identify, diagnose, and resolve issues that arise with CX tooling systems.
- Maintain up-to-date process documentation for Zendesk.
- Develop and implement strategies for managing service delivery incidents and communicating effectively with customers during downtime or service interruptions.
- Work with technical teams to ensure the reliability of our service delivery platforms.
Required Qualifications:
- 3+ years of Zendesk administrator experience with in-depth knowledge of Support, Guide, and Explore including API/App integration and creating Explore dashboards to tell a story very clearly with KPIs.
- Ability to communicate vision, strategy, and statuses of projects to leadership.
- Ability to translate business requirements into technical deliverables.
- Proven ability to deal with ambiguity in a rapidly changing business environment.
- Ability to root cause and solve complex user issues within Zendesk.
- SaaS industry experience.
- Experience with AI bot configuration preferred.
- Experience with Zendesk Theme customization preferred.
APPLY HERE
by Ronald Barron | Mar 19, 2024 | Uncategorized
Job Description
Title: Software Engineering Manager, Fleet & Planner
Location: Remote, US
JobDescription:
Who is Flock?
Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale – including cities, businesses, schools, and law enforcement agencies – to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.
Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.
Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.
We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
The Opportunity
As a Software Engineering Manager working on the Deployment Planner and Fleet Management team, you will be able to directly impact how customers get delivery of the products they purchase and how Flock ensures those products stay online and capture evidence. As a manager, you will be responsible for leading engineering teams who are responsible for building the tools that help facilitate the factory production, test, and delivery of our products, along with supporting the repair, RMA, and redeployment of devices.
The Skillset
- Experience leading/managing full-stack development teams with an emphasis on cloud development and distributed systems – we leverage AWS
- Background leveraging frameworks and languages like react, node, javascript, and typescript
- Capable of getting hands-on when needed and coaching/mentoring other engineers
- Bonus: Experience with IoT devices, electrical engineering, or any factory/production flows
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by Ronald Barron | Mar 19, 2024 | Uncategorized
Job Description
Title: Senior Manager, Software Engineering
Location: Remote
Type: Full-time (Remote)
Workplace: remote
Category: Software Engineering
JobDescription:
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. Werea cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. Were united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, lets talk.
What We Believe In
– Do whats right for the customer
– Be kind and authentic
– Deliver great quality
– Be relentless
Challenges You Will Solve
The Red Canary Engineering team builds and operates the platform to deliver unmatched threat detection and response! We process billions of events per day from hundreds of thousands of systems worldwide. We are on the front lines of cybersecurity with unique opportunities to use new technologies and tackle the hardest problems in cyber security.
You are passionate about applying your technical and leadership experience to enable engineering teams to quickly ship features based on requirements. You matter because you are going to enable engineers to reach their fullest potential. You will help them build a high-quality platform critical to securing our customers environments. You will support and collaborate with the team to find innovative and efficient ways to process petabytes of data. You will foster a team that thrives on developing features that provide a rich and engaging user experience. You build an environment where engineers want to deliver high-quality products on or ahead of committed deadlines.
What You’ll Do
- Recruiting, growing and developing a team of passionate engineers, with growing expectations around individual ownership and impact.
- Support your team through 1:1s, scheduled team stand-ups and clear, measurable goals at the team and individual level.
- Track and measure your teams performance – youll hold your team accountable to requirements, schedules, and commitments made.
- Build relationships with your team, product management, and other stakeholders to deliver high-quality products and services to our external and internal customers.
- Work closely with Engineering leadership to develop, measure, and achieve department-level objectives and key results.
- Shepherd department level initiatives, such as technology evaluations, cost studies, and development/reporting of system-level performance measures and metrics.
- Be an active participant in high-level architecture and design reviews
What You’ll Bring
- Proven leadership skills and dedication to increasing the efficiency of engineers while supporting their career goals. You have managed software engineers of various skill levels and expertise, from interns to principal engineers, in an evolving and growing company. You have effective ways of encouraging professional growth and instilling accountability, and know what it takes to build a customer focused engineering team.
- You understand the technical challenges facing engineers and help them work towards their goals by removing roadblocks and providing coaching. You help drive quality, scalability, and reliability into engineering products by developing and improving software development, peer review, and test processes. You identify technical gaps and issues, and potential solutions.
- You can meaningfully support your team in a technical capacity to help them meet commitments. You have direct experience developing and supporting enterprise software, specifically web applications and high performance data processing systems. You have experience working in cloud compute environments such as Amazon Web Services, and understand the value of Infrastructure-as-Code.
- You collaborate passionately with internal partners and communicate effectively with stakeholders. You effectively present technical information (verbally and written) to a variety of audiences, including executive leadership, technical partners, and customers. You have a history of identifying areas of improvement (both technical and organizational), and you develop potential solutions with minimal direction.
- You lead by example, challenge assumptions, and regularly seek feedback on your performance. You know the value of recognizing great work, and also know how to have hard conversations with employees. You embrace the use of technology and process to increase engineering effectiveness and speed to deliver value.
- Ability to be in an on call rotation within the Engineering department
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by Ronald Barron | Mar 19, 2024 | Uncategorized
Job Description
Title: Senior Practice Manager (Remote – Central US)
Location: MI-Lansing
JobDescription:
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.
About the Role:
As a Senior Practice Manager at Confluent, you will lead a team of professional services consultants who work with our customers to ensure their success with Confluent’s products. You will be responsible for driving adoption and consumption, achieving customer satisfaction, revenue growth, and team growth and development. You will engage across the customer lifecycle from pre-sales through delivery to align business outcomes, clear success criteria, and customer success.
Overall, the ideal candidate for this role should have a strong track record of delivering high-quality professional services to enterprise customers and experience in leading and developing a high-performing team. They should also have excellent communication and interpersonal skills, strong project management skills, and a deep understanding of enterprise architecture, data and systems integration, and data stream processing markets.
What You Will Do:
- Drive success with Confluent Professional Services customers across a regional customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, margin and utilization goals.
- Engage with customer organizations from C-level / VP to Architects and program managers. Build initial services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
- Ensure successful project delivery to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations.
- Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members.
- Participate in Confluent product and sales strategy for the customers in your region.
- Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.
What You Will Bring:
- Professional Services leadership background implementing SaaS/PaaS/IaaS
- Experience overseeing enterprise-level IT delivery projects (10+ years or equivalent capability).
- Experience selling enterprise IT delivery services (2+ years or equivalent capability).
- Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
- The role is primarily customer-facing and candidates need exceptional interpersonal communications capabilities. They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design management personnel from the customer.
- Ability (and willingness) to travel as required (estimated 25%) of the time to client sites to support sales opportunities and existing customer relationships.
APPLY HERE
