by Ronald Barron | Apr 1, 2024 | Uncategorized
About the Role
Director of Quality
Remote /Lenexa, KS /Phoenix, AZ /Colonial Heights, VA /Lancaster, PA /Manchester, NH /Boston, MA
Quality Quality /
Full Time /
Remote
Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare’s best supplements all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started.
We are committed to ensuring the highest standards of compliance, quality, and safety in all aspects of our operations. To support our mission, we are seeking a Director, Quality with expertise in food and dietary supplement cGMPs, quality management, and enterprise compliance programs to join our team.
What youll do:
- Manage cGMP Compliance Program:Oversee Fullscripts cGMP compliance program, including development and maintenance of internal Standard Operating Procedures (SOPs), employee training, and internal and external audits, and monitoring continuous quality improvements.
- Leadership and Mentorship:Provide leadership, guidance, and mentorship to the Quality team, ensuring alignment with compliance objectives and professional development goals. Collaborate with senior team members accountable for running specific compliance areas.
- Regulatory Interpretation:Collaborate with the Legal department to interpret and apply federal and state regulatory requirements for dietary supplements, food, health & wellness products, and other distributed goods in the United States and Canada.
- Supplier and Vendor Oversight:Collaborate with senior team members responsible for supplier and vendor management to monitor Fullscript suppliers and vendors, ensuring compliance with government regulations and Fullscript quality standards.
- Regulatory Monitoring:Stay updated on FDA, FTC, and Health Canada actions and publications, as well as industry publications, to ensure Fullscripts quality practices remain best in class. Work closely with senior team members in regulatory monitoring efforts.
- Safety Programs and Facilities Management:Oversee safety programs at distribution centers and office facilities, collaborating with senior team members responsible for facilities management. Assist in budgeting and overseeing facilities management activities related to compliance and safety.
- Knowledge Sharing and Collaboration:Enhance team knowledge through active knowledge sharing, collaboration, and mentorship initiatives. Work closely with senior team members to ensure alignment and collaboration across compliance areas.
Experience & Requirements:
- Technical Proficiency:A technically proficient leader and subject matter expert who can collaborate cross-functionally across all levels of the organization, serving as a compliance/regulatory interpreter to assist teams in applying complex regulations into functional processes. Prior experience with building or transforming quality programs.
- Ownership:Proven ability to deal with time-sensitive problems using technical, industry, product knowledge, and relationship-building skills to achieve resolutions to implementation issues, including reporting to senior leadership as applicable.
- Team Management:Ability to provide leadership and guidance to team members, collaborating with senior team members accountable for running specific compliance areas with little oversight, and can think critically about the team, processes, and the task at hand.
- Results Oriented:Ability to prioritize issues and quality actions, and assess, create, adopt, and manage quality control and compliance processes, and successful completion of audits by applicable regulatory agencies.
- Customer Focus:Able to manage client and supplier relationships (internal and external) at all levels business and technical.
- Communication:Excellent written and verbal communication skills, appropriately addressed and delivered dependent upon the audience and subject matter.
- Teamwork:Strong interpersonal skills and a solid team player.
APPLY HERE
by Ronald Barron | Apr 1, 2024 | Uncategorized
About the Role
Solution Center Manager
Fully Remote
Job Type
Full-time
Description
TheSolution Center Managerprovides direct management to all Solution Center Team Members. This position is responsible for ensuring exceptional, customer-centric, support to all internal and external stakeholder interactions. This role partners cross functionally, ensuring that the delivery of every interaction with our network is exceptional in quality and accuracy with an intent towards continuous improvement.
RESPONSIBILITIES
- Build, develop and lead a high performing Contact Center team of customer-centric professionals.
- Direct, oversee, measure, and innovate around all aspects of customer support, including strategy, analytics, relationships, and technology enablement.
- Collaborate cross-functionally to share updates, escalate issues, determine best practices, solutions and strengthen organizational understanding of success trends that will enable Team Members to better serve our customers.
- Provide customer voice to cross-organizational initiatives utilizing data.
- Serve as primary business owner of our Knowledge Base, ensuring systemic functions, accuracy and recommend process improvements based on customer interactions.
- Drive continuous improvement and champion change to improve service levels and increase customer satisfaction.
- Monitor and manage department expenses to remain within the approved budget.
- Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
- Identify and recommend potential opportunities to incorporate innovative methods and emerging trends within area of expertise.
- Other duties as assigned.
Requirements
QUALIFICATIONS
- Associate degree in related field of study or equivalent related experience.
- Experience coaching, leading, and managing the work of others.
- Experience with Contact Center management.
- Demonstrated experience with Customer Relationship Management (CRM) platforms (*Salesforce).
PROFESSIONAL SKILLS
- A customer-centric approach to all internal and external interactions.
- Seeks and embraces diversity of thought, culture, and experience.
- Takes pride in the work, celebrates success, and has fun.
- Approaches work with curiosity and experimentation.
- Proficient with basic computer software and phone systems.
- Ability to multi-task, prioritize and be detail-oriented in a fast-paced environment.
- Ability to take initiative and work proactively.
- Ability to work and lead collaboratively in a team environment.
- Excellent written and verbal communication skills.
- Ability to present complex information in a clear, concise manner.
- Ability to work independently, resourcefully seek answers, and remove obstacles.
- Ability to lead a team independently with a culture of continuous improvement.
- Excellent judgment and ability to adapt to changing priorities with ease and efficiency.
APPLY HERE
by Ronald Barron | Apr 1, 2024 | Uncategorized
About the Role
Conservation Awards Coordinator
Fully RemoteRemote Worker – N/A
Description
National Forest Foundation (NFF)is pleased to offer a full-time, exempt, 3-year term position that will help coordinate the NFFs outgoing grantmaking to advance the organizations conservation grantmaking efforts nationwide.
About the NFF:The National Forest Foundation inspires all people to embrace and protect our awe-inspiring natural world. In cooperation with hundreds of partners, we lead natural solutions that restore the health of our people and planet.
Position Function:The Conservation Awards Coordinator reports to the Conservation Awards Manager and works closely with Conservation Awards and other Conservation Program staff to support the mission and strategic conservation and engagement goals of the NFF and its local, regional, and national partners. The incumbent is responsible for implementation and coordination of grantmaking and grant management processes for outgoing awards.
The initially assigned grantmaking portfolio for this position will focus on coordinating outgoing competitive grants that support community engagement, stewardship activities that benefit National Forests and Grasslands, and capacity building of underserved or underrepresented communities. Key portions of this position will seek to center the voices, diverse needs, and unique perspectives of Tribes and underserved community stakeholders and include a robust equity and inclusion focus.
Position Duties and Responsibilities:The Conservation Awards Coordinator is responsible for:
- Coordinating development and pre- and post-award administration of assigned grantmaking docket:
- Collaborating with Conservation Awards Manager to develop and refine assigned grantmaking programs.
- Coordinating with assigned staff to plan grantmaking strategy, manage timelines, and complete project review.
- Coordinating with external grantee partners to answer questions, support development of grant proposals, and follow up on submissions.
- Managing online proposal submission and review system and support of proposal review committees.
- Conducting proposal review and due diligence including risk assessments.
- Developing grant agreements and coordinating implementation of signature and filing processes.
- Managing active grants including maintaining accurate project records, ongoing grantee communication, review of payments, review of reports, and other subrecipient monitoring.
- Planning and executing communications with external conservation partners including promoting grant programs, writing project summaries, and other conservation-related content for external communication.
- Helping to advance the NFFs organizational priority of diversifying its grantee base and engaging communities that have historically been underrepresented in public lands management.
- Providing information and technical assistance to potential grant applicants.
- Helping to ensure compliance with applicable policies and processes, including internal NFF policies as well as federal requirements.
- Coordinating with other departments within the organization to ensure that grantmaking processes are effective and making recommendations for improvement.
Education and Qualifications:NFF expects the Conservation Awards Coordinator to possess the following educational and experiential qualifications:
- Bachelors degree in a related field or a minimum of three years of experience in grant or award administration and compliance, contract management, or related fields.
- Experience working with tribal or other underserved communities is a plus.
- Excellent communication, interpersonal, organizational, and administrative skills.
- Commitment to the mission of the NFF.
- A general understanding of National Forest management, and/or other natural resource issues.
Abilities and Skills:NFF expects the Conservation Awards Coordinator to possess:
- A growth mindset, rampant curiosity, and love of problem solving.
- Strong attention to detail and commitment to process.
- Highly organized approach to daily work.
- Experience with federal funds management including under 2 CFR 200 Uniform Grant Guidance is a plus.
- Ability to communicate in a clear and professional manner through excellent written and oral communication skills, as well as excellent interpersonal skills.
- Ability to balance multiple competing priorities and prioritize effectively.
- Ability to work well and remain flexible in a fast paced, team-oriented environment.
- Strong customer service and solutions orientation.
- An ability to represent the NFF in a clear and professional manner.
- Excellent research and analytical skills.
- Demonstrated proficiency in common office procedures and software, including Microsoft 365 and Office Suite, including PowerPoint, Word, & Excel. Familiarity with Microsoft Dynamics systems a plus.
APPLY HERE
by Ronald Barron | Apr 1, 2024 | Uncategorized
About the Role
Associate Manager, PPC (Paid Search)
Remote – US
At Acronym, were committed to fostering an environment of growth and innovation. Were looking for people who want to think strategically, operate efficiently and drive success for our Clients. Our culture of collaboration, ideation, Integrity, and inclusion has inspired our diverse team of highly skilled and highly dedicated individuals for 25+ years and we believe the best is yet to come.
We are looking for a dedicatedAssociate Manager,PPC (Paid Search)to oversee the full scope of several paid search campaigns and manage small teams of analysts to create results.
This is the job:
- Top-to-bottom management of paid search campaigns; generating ranking reports, conducting site audits, handling client concerns,etc.
- Overall paid search campaign strategy and implementation
- Managingclient media-spend budgets, keyword list-management, oversight of ad copy
- Monitoringthe overall performance of paid search efforts and reportingkey indicators to relevant stakeholders
- Identifyingperformance targets, project milestones, resource needs,etc.
- Researching,identifyingandestablishingpartnerships with contextual networks for interactive placement
This is you:
Basic Qualifications:
- Bachelors degree
- 1.5+ years of hands-on SEM experience, primarily in paid search campaign management; agency-side preferred
- Proventrack recordof successful SEM strategy and implementation
- Comprehensive understanding of keyword research
- Strong experience with ad copy development
- Proficient with SEM reporting and analytical tools
- Certification in GoogleAdwords; Certification in YSN
- Proficient toexpert with Word, Excel, HTML and JavaScript
APPLY HERE
by Ronald Barron | Apr 1, 2024 | Uncategorized
About the Role
Director, Digital Experience & E-Commerce | Remote
LocationUS-Remote
Job ID
2024-26453
Job Family
Marketing
Overview
Lifeway Marketing is seeking theDirector, Digital Experience & E-Commerce – Remote.
If youhave a passion for finding the right blend of art and sciencein a digital-first worldwhileleveragingdata to deliver insights that helpMarketing drive businessforwardthenwedlove to hear from you.You will leadthe Digital Experience & E-Commerceteams and strategy for Lifewayto extendour digitalreach and engagement withprospective and current customers. You will own and drive theStrategic Planning, Execution, Measurement & Optimization oftheOverall Digital Experienceto engageand convertB2B church leader personas (primary) and provide for a consumer (D2C) commerce path to purchase.
The LifewayDigital Experience & E-Commerceteamis a thoughtful,creativeand clever teamcharged withdetermininghow tobestget our message acrossthe digital landscape. When 99% ofthe ecommerce andB2B marketing out there looks the same,great experiencedesign is just as important to being seen & heard as the campaign message.This is where you come in.
We are looking for a leader to bring paid media, web experience, marketing automation,SEOand analytics together to deliver impactful, boundary-pushingresults.Help us thoughtfully push the envelope on the future of integrated digital marketing and customer experience.
WhyLifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether youre a creator or storyteller, data guru or problem-solver, or anywhere in between, if youre passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture atteam.lifeway.com/culture-code
This is a remote position in the U.S. with occasionaltravelto Nashville for in-person team gatherings.#LI-Remote
#LI-Remote
Responsibilities
- Leads and mentors a team of digital marketing professionals, fostering a culture of continuous learning and innovation.
- Develops and implements a comprehensive digital strategy
- Leverages paid media, organic social, SEO, email, SMS and websites to enhance customer experience and drive growth
- Drives and stewards the Lifeway.com experience by owning the overall & layered web strategy
- Understands and orchestrates hybrid customer journeys which deliver frictionless experiences
- Positions Lifeway as the knowledge resource that is it while also providing industry leading products
- Leverages the website(s) to engage and support customers across their integrated digital journeys (acquisition, retention, expansion)
- Oversees the development and optimization of Lifeways automated journeys, SMS campaigns and email communications (promotion, nurture, newsletters, etc.)
- Collaborates closely with the lifecycle and content, events and ministry teams to create a meaningful experience for the church
- Oversees all aspects of paid media campaigns, including search engine marketing (SEM), display advertising, social media advertising, and retargeting efforts
- Optimizes budget allocation for maximum ROI
- Leads the team in collecting, analyzing, and interpreting digital data
- Leverages tech and best practices to create a culture of testing and optimization across all digital channels
- Uses insights to inform business decisions, optimize digital marketing strategies, and enhance customer engagement
- Streamlines marketing operations through effective management of tools, technologies, and processes
- Ensures alignment with overall marketing and business objectives, as well as best practices & compliance with relevant regulations
- Evaluates digital tech stack to ensure right technologies are employed and fully utilized
- Drives key results, increases efficiency of team and extends digital reach across customer journey
- Leverage and manage external resources where needed
- Some travel required, occasionally overnight
Qualifications
Education Required
Bachelor’s degree in Business, Marketing, or related fields
Required Skills, Experience, & Knowledge
- Lives outLifeways mission and values,showing deep commitment to Kingdom work
- 10+ years of digital marketing experience (performance marketing, search, online advertising, social, email)
- Must include a combination of ecommerce and B2B lead generation
- 5+ years of people management experience
- Salesforce, Google Analytics, Headless CMS, and B2B experience
- Success in coaching, leading, and managing a team
- Track record of business planning and P&L management experience
- Demonstrated commitment to results and ability to see the big picture as it relates to Lifeway business overall with eCommerce & lead generation specifically
- Proven understanding of digital technologies and best practices, including those related to ecommerce and lead generation management, digital marketing and eCommerce operations
- Critical intrapreneurial mindset and skills, proven ability to integrate with Sales and IT teams
- Proven business planning and P&L management experience
- Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners
- Experience working in a complex matrixed environment
Member and/or actively involved in an evangelical Christian church
Preferred Skills, Experience, & Knowledge
- MBA, strongly preferred
- Adobe Analytics, Marketing Cloud, Contentful, Optimizely experience, preferred
APPLY HERE
