by Ronald Barron | Apr 22, 2024 | Uncategorized
About the Role
Technical Help Desk Specialist (100% Remote)
Virtual
Req #1419
Do you enjoy working with the senior community?
ClearCaptions
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary:
The Tier II Help Desk handles customer escalations from Tier I personnel, direct sales, technicians, and direct end-user customers to resolve complex problems through effective troubleshooting, coordination, and facilitation with other support teams.
This is a Remote/Work from Home position reporting to the CEX Manager.
What you will do:
- Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier III support.
- Providing basicusertraining insupportof off-the-shelf applications and office products.
- Performing remote system repair using remote tools.
- Maintaining and updating records and tracking databases.
- Collaborating with Tier III team members and departmental leadership to resolve emergent employee and customer impacting issues.
- Using best practices and knowledge of internal or external business issues to improve products or services.
- Meeting departmental performance KPIs, goals, objectives, and responsibilities.
- Escalates, monitors, tracks, and reports on problems in appropriate trouble management systems to ensure timely resolution and accurate issue documentation.
- Demonstrates ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes.
- Establishes and maintains effective relationships with customers and appropriate follow-up.
- Demonstrates knowledge and application of company policies and procedures while applying sound judgment within scope of support.
- Conducts product testing related to new and existing product categories.
- Manages customer contacts within Salesforce CRM; adheres to standard operating procedures for data capture.
- Other duties and responsibilities as assigned.
Qualifications:
- Associate degree in Networking and Systems Administration or equivalent work experience.
- Must have a good technical understanding of modems, Routers, VoIP, DNS, VPN, TCP /IP, and DHCP.
- Strong working knowledge of OS(s) including Windows.
- 3-5 years of experience with help desk in a professional environment.
- Experience utilizing network monitoring platforms or custom tools.
- Willingness to work flexible schedules including weekends.
- Requires strong problem solving, time management, flexibility, and communication skills.
- Must have the ability to multi-task, organize and document many tasks at one time.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Experience in professional and business writing.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, SLACK, and other virtual work platforms)
APPLY HERE
by Ronald Barron | Apr 22, 2024 | Uncategorized
About the Role
Title: Software Engineer, Figfile
Location: San Francisco, CA New York, NY United States
JobDescription:
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products from start to finish. Whether its consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alonecomemake with us!
The FigFile Platform team is responsible for the backend services storing and synchronizing Figma Design and FigJam files. We are perhaps best known for operating the Multiplayer service, which powers the low-latency collaboration in Figma’s editors. Were also responsible for Figmas file abstractions, including the File object, images, and videos. And core infrastructure abstractions like content storage (S3, Dynamo), and APIs internal systems used to access Figma file data.
As a part of our team, you’ll play a pivotal role in providing a seamless experience for both our internal and external developers, ensuring they can interact with Figma files effortlessly. We have many large, challenging projects ahead, and are looking for engineers with strong distributed systems experience, who have operated mission critical “online” systems at substantial scale. \
Ideal candidates will have experience working in large-scale cloud deployments and implementing scalable patterns. Theyve implemented and maintained robust & reliable, distributed systems that form the backbone of core product infrastructure. Most importantly, they love building for builders!
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Work with amazing engineers, building infra that makes working with FigFiles fast, easy, and secure.
- Work with engineers across the company to build innovative new features that operate at scale.
- Design, build, and operate scalable infrastructure.
- Engage with stakeholders to understand their needs and work with them to figure out what we should be building next to serve our customers.
- Improve engineering standards, tooling, and processes.
- Help debug production issues across services and multiple levels of the stack.
Wed love to hear from you if you have:
- 4+ years of experience building and scaling distributed systems.
- Proven track record of identifying opportunities for and successfully shipping high-quality products in high growth environments.
- Excellent technical communication skills and experience working across multiple teams and functions.
- Experience mentoring other engineers and promoting a collaborative team culture
- Have excellent problem solving skills. You use a systematic and thorough approach. You think from first principles and have a bias for action. You are driven by impact. You are willing to work on grungy problems if they have a high impact on the business or the health of the infrastructure.
- Care deeply about the quality of the software / systems you build. You have an artisan mentality and are always looking to improve your craft. At the same time you are able to strike the right balance between idealism and pragmatism.
While its not required, its an added plus if you also have:
- Experience with some of the following areas:
- Working in a multi-language environment. We own services written in Rust, Ruby, TypeScript, and Go.
- Cloud infrastructure
- Building and maintaining APIs
APPLY HERE
by Ronald Barron | Apr 19, 2024 | Uncategorized
About the Role
CRM Journey Specialist
United States (Remote)
Job Description
In this position
Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics, and analytics, as well as insightful interpreters and analysts. That’s where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs, and the competitive landscape. With our support, key decision-makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision-making
The CRM Journey Specialist will be responsible for the day-to-day execution of CRM campaigns, as well as data collection and audience segmentation for key business initiatives. This role requires a strong understanding of digital marketing best practices and the ability to effectively contribute to digital communication strategies through innovative creative design, setup and delivery, targeting, segmentation and personalization, end-to-end testing, analysis, and optimization.
This position will partner with the CRM Journey leads and help to oversee and execute 1:1 omni channel campaigns, including communications calendar and customer segmentation, automation campaigns, promotions, events, campaign reporting, and other CRM initiatives as necessary.
Responsibilities
What you’ll do
- Manage all aspects of outbound and inbound marketing campaigns, including coordination of creative, automation, setting deployment strategies, developing QA process, and tracking
- Work with database to segment audience, analyze audience behavior, and improve the quality of the database
- Conduct A/B testing to drive customer engagement, lead collection and email performance optimization, and other techniques to optimize user experience, conversion rates, and other important campaign metrics
- Collaborate with cross-functional teams to coordinate featured assets and content
- Understand and analyze digital marketing KPIs, develop scorecards and report on results to management team and other stakeholders. Continuously refine marketing tactics based on metric analysis
- Partner with Marketing Insights and Analytics in the tagging of all campaigns while ensuring post campaign analysis is executed
- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
- Support digital acquisition and data capture strategies, as well as audience list and database management and integrations
- Work collaboratively to understand business and customer needs and advise on industry best practices and standards related to CRM
Qualifications
You’ll have
- A Bachelors degree, preferably in marketing, communications or related field
- 2-4 years of experience in digital marketing, B2C specifically subscription-based brand preferred
Even better, you may have
- Experience with Salesforce Marketing Cloud and Adobe Campaign or similar marketing automation systems is preferred
- Knowledge of email marketing best practices and industry best practices
- Intermediate understanding of HTML, CSS, SQL and/or AMPscript a plus
- Experience with Adobe Target, Adobe Analytics, Google AdWords, and Google Customer Data, Data Cloud and other digital MarTech platforms
- Understanding of concepts/terms such as: ISP, URL, CAN-SPAM Act, deliverability, etc.
- Familiarity with project management tools like Jira and agile methodology is a plus
APPLY HERE
by Ronald Barron | Apr 19, 2024 | Uncategorized
About the Role
Quality Engineer
Remote- United States
Development Development /
Full Time /
Remote
BASIC FUNCTION
The Software Quality Engineer role is a position for technically minded individuals to help test and improve the quality of the Lumin Digital offerings. An ideal candidate will be organized, have attention to detail, strong troubleshooting skills, and believe in the importance of quality.
ESSENTIAL FUNCTIONS
- Conduct product level user testing
- Document test scenarios and testing results
- Create test cases for functional areas of the product
- Run and analyze load tests using K6 and other load test tools
- Assist in maintenance of Playwright end-to-end tests written in TypeScript
- Perform other duties and special projects as assigned
Knowledge, Skills, and Abilities
- Passionate about creating quality products
- Experience using digital products from a variety of industries
- Competent in skills and abilities related to the use of computers (word processing, spreadsheets, web browsers, etc)
- Highly-ethical in their presentation and performance, earning the trust and respect of their mentors and collaborators
- Demonstrate strong written and verbal communication skills, with the ability to organize thoughts, communicate clearly, and concisely
- Organizational and detail skills, with the ability to meet deadlines
- Critical thinkers, with problem solving and cross-functional collaboration skills
- Able to pivot easily when challenges or obstacles arise
- Willing to do a variety of tasks to help achieve business goals
Useful Experience
- Mobile iOS and Android platforms
- Google Suite or Microsoft Office
- Issue tracking with Jira
- Agile development environment
- Automated end-to-end testing
- Load / Performance testing
- Digital Banking experience
Education
- College degree preferred. Relevant work experience can be used as a replacement.
APPLY HERE
by Ronald Barron | Apr 19, 2024 | Uncategorized
About the Role
Solutions Architect (Identity and Access Management Implementation, SSO, Azure) (Remote, US)
Remote Job
Solutions Architect (Identity and Access Management Implementation, SSO, Azure) (Remote, US)
We are looking for a Solutions Architect for our client, a County in the State of California. The focus of this role is to assist the client in their decision-making for implementing, operating, and maintaining an enterprise-wide IAM solution and to help in researching, designing, architecting, and operationalizing an enterprise IAM solution for the client while also taking into consideration the integration of existing systems and solutions.
This contract position is a 6-month role, extensions likely, 40 hours per week. This is a remote role in the US.
This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities:
- Work with internal stakeholders across numerous technical functions to develop and update a technical roadmap for an IAM solution
- Operate as the senior subject matter expert for the IAM project and define the policies and procedures related to IAM functions.
- Responsible for complex program design, testing, debugging, and documentation.
- Ensure user experience considerations are incorporated into the program design and delivered solution.
- Provide recommendations on IAM best practices and help establish the centralized IAM service function to support internal user base
- Lead the proof of concept, product selection and deployment of the IAM solution
- Identify areas of technical consolidation as well as IAM governance requirements for non-centralized functions and understand system dependencies and interrelation to the business
- Perform capacity planning and analysis of infrastructure systems and analyze complex cross-functional and cross-platform issues
Requirements:
- 8+ years of experience in Identity and Access Management and/or Identity Governance and Administration and a proven track record of successful IAM implementations and support of those applications.
- 5+ years of experience with multiple authentication and authorization solutions and directory platforms
- 3+ years of experience with privileged access management solutions
- Experience in Single Sign-On integrations, Azure, IAM, and Identity Governance and Administration (IGA) solutions.
- Experience with the design and configuration of Third-Party integrations leveraging SAML and with authentication, authorization, role-based access, least privilege, and segregation of duties access control concepts.
- Experience in leading the troubleshooting and solving issues related to identities, access, accounts, authentication, authorization, entitlements, and permissions.
- Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate actions.
- Experience in migrating from Microsoft Identity Manager to equivalent identity management solution and good understanding of Microsoft Identity Manager synchronization service, password change notification service, and connectors.
- Relevant industry training and/or certification preferred
APPLY HERE
