by Ronald Barron | Apr 29, 2024 | Uncategorized
About the Role
Title: Vice President, Implementation Services
Location: United States (Remote)
Type: Full Time
Workplace: remote
Category: Implementation Services
JobDescription:
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they servedriving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The VP of Implementation Services oversees a dynamic, globally distributed team, ensuring the effective implementation of our solutions post-sale through to the transition of customers to the Success and Support teams. This role emphasizes customer satisfaction, repeatable solution delivery, and strategic alignment with company priorities.As a global company, our staffoperate on a remote-first basis, with 200+ IS team members located across North America, Puerto Rico, Costa Rica, India, and Australia.
This role is best suited for a customer-centric leader committed to driving change, fostering innovation, and propelling Granicus forward in delivering exceptional government experiences through strategic leadership and hands-on execution. Strong candidates will have deep experience leading large, complex teams and the executive presence to represent the IS function to the Executive Leadership Team (ELT) and Board of Directors (BoD). Qualified candidates will also have demonstrated experience aggressively prioritizing competing requirements from a diverse group of stakeholders.
What your impact will look like:
- Establish and maintain strong relationships with customers, understanding their needs and ensuring their success with Granicus solutions.
- Oversee the customer journey from post-sale handover to Success and Support, ensuring a seamless transition and continued satisfaction.
- Drive initiatives aimed at improving customer satisfaction metrics.
- Leverage feedback mechanisms to gather insights from customers, using this data to inform improvements in service delivery.
- Act as a senior point of escalation for customer issues, ensuring prompt and effective resolution of high-impact problems.
- Champion cultural competence, leading a diverse and globally dispersed team with inclusiveness.
- Mentor and develop operational leaders, preparing them for future challenges and opportunities.
- Foster a culture of innovation and continuous improvement within the team.
- Drive service delivery standardization, continuously improving Time to Kick Off (TtKO) and Time to Implement (TtI), whilegrowing services revenue through service innovation.
- Lead change management efforts, effectively managing transitions and keeping the team aligned with the company’s vision and strategic goals.
- Develop strategies for services-generated revenue, including planning, forecasting, and execution.
- Enhance project and product-line profitability, improving productive and billable utilization.
- Lead the integration and alignment of teams globally, focusing on efficient Capacity/Demand Forecasting to meet business needs.
You will love this job if you have :
- Customer-centric leader who is passionate about building and nurturing long-term relationships with public sector customers.
- Proven track record of improving customer satisfaction and loyalty metrics within a technology or SaaS (Software as a Service) environment.
- Effective communicator who can articulate value, address concerns, and foster positive experiences throughout the customer lifecycle.
- Adept problem-solver with the ability to quickly address customer issues, ensuring they feel supported and valued.
- Demonstrated elevated level of cultural competence, with experience leading diverse and geographically dispersed teams.
- Strong advocate for innovation and continuous improvement, with a track record of implementing successful new strategies.
- Skilled in data-driven decision-making, with an analytical approach to understanding customer needs and service delivery performance.
- Experienced in managing change, with the ability to guide and motivate teams through growth phases and organizational transitions.
- Proficient in financial planning and analysis, with extensive experience in forecasting, budgeting, and managing services-generated revenue.
- Committed to enhancing project and product-line profitability through strategic planning and operational efficiency.
Additional Qualifications:
- 15+ years of experience in business and/or services operations, ideally leading large, distributed teams.
- Superior communication skills across various mediums.
- Strong organizational abilities and attention to detail.
- Willingness to adapt to the needs of a global, remote-first team.
- Available for travel as needed.
APPLY HERE
by Ronald Barron | Apr 29, 2024 | Uncategorized
About the Role
Social Media Associate Producer
at Headspace
Remote – United States
About the Social Media Associate Producer at Headspace:
Headspace is looking for an experienced, strategic, and creative associate video producer for our Social Media team. The ideal candidate has a passion for creating engaging video content for TikTok, Instagram and LinkedIn platforms inclusive of our D2C and B2B businesses and our corporate and employer brand. As the Social Associate Producer, you will be responsible for conceptualizing, producing, working with talent, and delivering video content that resonates with our audience and drives engagement on these platforms.
How your skills and passion will come to life at Headspace:
- Conceptualize, plan, and produce compelling video content tailored for TikTok, Instagram and LinkedIn platforms
- Develop creative concepts, storyboards, and scripts that effectively communicate brand messaging and resonate with our target audiences
- Coordinate all aspects of video production, including location scouting, talent casting, filming, and equipment management, ensuring projects are completed on time and within budget.
- Comfortable acting as on camera talent for UGC-style videos shared to the Headspace TikTok, Instagram and LinkedIn accounts
- Stay updated on trends, algorithms, and best practices to optimize video content for maximum reach, engagement, and virality.
- Work closely with cross-functional teams to align video content with overall brand objectives and marketing campaigns.
- Work with our Studios and Brand Creative teams onset for shoots to capture social-first content. This may require travel and being in person at set locations or our HQ office studio.
- Monitor the performance of video content, analyze key metrics (e.g., views, likes, shares), and provide insights to drive continuous improvement and optimization of content strategy.
What youve accomplished:
- Experience editing, producing, and publishing social-first video content, tailored for specific platforms (Instagram, TikTok, LinkedIn).
- A track record of defining, evangelizing and implementing social video strategies at a platform level, inclusive of always-on pieces + repeatable content series.
- The ability to use social trends and/or data to find brand opportunities and influence stakeholders.
- Strong creativity and storytelling skills.
- Excellent organizational and time management skills.
- Effective communication and collaboration skills.
APPLY HERE
by Ronald Barron | Apr 29, 2024 | Uncategorized
About the Role
Title: Paid Media Manager
Location: Remote
Type: Full-time
Workplace: remote
Category: Paid Media
JobDescription:
Silverback Strategies is a performance marketing agency built to help marketers grow and capitalize on change. Ad Age, Inc Magazine, The Washington Post, The Washingtonian, and The Washington Business Journal have recognized Silverback as one of the best places to work.
We hire the best and help them get better. Silverbackers are supported, challenged and inspired by their peers. Regardless of title or tenure, every Silverbacker plays a role in helping our agency get better. This is a place where you can make a difference.
Our new Paid Media Manager will serve as a subject matter expert in all things related to Paid Media. You will play both the lead role & support on a portfolio of Paid Media client strategies, build & maintain great client relationships, manage timelines and deliverables, and directly grow clients marketing performance through your work.
The Paid Media Manager will independently lead account strategy for a select few of their own clients, while also working closely with Senior Paid Media Managers and Associate Directors to support on account strategy & tactical execution for larger clients as needed. This role is ideal for a Paid Media pro with 3-4+ years of experience who is driven and hungry to bring their media strategy & client ownership chops to the next level. Youll work on a team of top-notch digital marketing SMEs, and will collaborate with counterparts on SEO, Analytics, and Creative teams to successfully execute client delivery.
Heres what we expect from our Paid Media Manager.
What You’ll Do
- Responsible for the strategy development, innovation, and tactical execution + performance of a few (3-5) Paid Media client accounts
- Plan, implement and audit paid media campaigns & strategies that align with client KPIs and marketing goals
- Successfully plan & execute campaigns in both Search and Social paid media platforms (Google, Meta, LinkedIn, TikTok)
- Responsible for strategizing & presenting both regular and ad hoc Paid Media deliverables to achieve clients’ marketing goals
- Support channel innovation efforts, ensuring clients’ Paid Media strategies are following evolving best practices and using performance data to identify opportunities for new campaigns, optimizations, and testing
- Regularly create, analyze, and present insightful and actionable Paid Media performance reports directly to clients
- Leverage various tools to carry out analysis and to maximize efficiency and effectiveness of Paid Media accounts
- Serve as the lead point of contact for all things Paid Media for your owned clients; lead biweekly and ad hoc client calls to build & maintain strong client relationships
- Accurately communicate project timelines to clients; manage client expectations and proactively update clients as things change
- Collaborate with the Creative and Design team on ad creation and testing plans; assist with creative strategy and briefs as needed
- Understand your clients industries, audience, and goals while staying on top of industry changes, trends, and best practices
- Play an active role in retaining clients and aiding in client satisfaction through proactive communication, collaboration, problem-solving and issue resolution
- Join in creative brainstorming sessions with other members of the Paid Media team to promote a culture of collaboration and innovation
- Mentor and effectively delegate tasks and responsibilities to junior members of the team
- Work with the Client Services team on overall account strategy & account growth + retention
- Accept feedback and coaching from the Associate Director of Media to ensure our clients are receiving a best-in-class experience & top-notch performance
What Were Looking For
- 3+ years of experience (minimum) managing Paid Search AND Social campaigns. (Main platforms are Google, Meta, LinkedIn, and TikTok)
- Previous agency experience is a must-have!
- Experience serving as the main point of contact on client engagements; strong comfortability being client-facing
- Experience driving/leading paid media account strategy
- Strong testing & innovation mentality
- Advanced proficiency with Google Sheets/Excel
- Proficiency with Google Analytics 4
- Experience with Google Tag Manager and Supermetrics is a plus!
- Strong analytical skills, technical knowledge and attention to detail
- Excellent written and verbal communication skills
- Eagerness to deliver under tight deadlines
- Genuine curiosity that will guide the research to inform your technical work
- Outstanding time management and organization skills
- The ability to accept constructive criticism in a professional manner and to learn from edits
- Comfort with constant personal and professional growth
APPLY HERE
by Ronald Barron | Apr 29, 2024 | Uncategorized
About the Role
Title: Senior UX Manager, Design Systems
Location: Remote – USA
JobDescription:
About you
Youre looking to join a customer and product focused company where youll support a team of passionate individuals as you deliver the best product possible to help a mission driven organization Grow Better. Youre seeking an opportunity where youll:
- Co-own a significant part of the product with your partners and youll all have the autonomy you need to drive its strategy and vision.
- Be building a critical product and team within a scaling organization – we dont have all the answers and were counting on you to help explore the right problems
- Be able to work where and how you work best: at home, the office, or any mix of both
About the team
Our Design System is at an exciting inflection point. The design system, components, and documentation we created years ago helped us through significant growth and change. Yet, our scale has outpaced the system, and its time to make a deep investment in some big, key improvements to truly make it world-class. Youll have the opportunity to lead this growing team and the organization into the future by defining the next generation of the system.
Were looking for a strategically-minded, outcomes-oriented design leader to own and evolve our Design System.
Heres what success in your role looks like
- Foster trusted relationships across teams, creating shared roadmaps and vision for driving customer-focused outcomes across an organization
- Establish product objectives, goals, and strategic plays to inspire teams to execute
- Design the cultural conditions for company-wide changes to a global brand system, product design language, and operating model
- Demonstrate continued commitments to increasing team safety and belonging
- Facilitate manager level training and advocacy of the design system
- Partner with engineering and UX leaders, helping improve collaboration and drive team effectiveness and efficiencies
- Coach and develop a growing team while bringing a sense of mission and setting expectations for and driving great performance
- Be a thoughtful partner in helping UX leadership expand organizational design strategy and vision
- Create decision making frameworks and programs to govern product and design system excellence within an organization
- Deliver intuitive products – we value consumer-grade experience quality while solving enterprise problems
- Build deep domain in multiple product areas and using those insights to drive innovation and help guide the design system priorities
- Measure and track the impact of the design system on internal teams and external HubSpot customers
Youll love this role if you are
- An empathetic and supportive leader who values delivering actionable feedback and career growth guidance to help teams do their best work
- Committed to showing as a leader that youre invested in building a diverse, inclusive, and psychologically safe work environment
- Able to collaborate and influence across disciplines and levels of an organization
- Skilled at collaborating with adjacent teams to create consistency in the product experience
- Have a passion for design systems, helping teams connect the dots, and making the end-to-end customer journey seamless
- Experienced in guiding your team to identify impact that is great for customers and good for business
- Able to lead constructive critiques and have a developed sense for balancing quality, progress, and cohesion of design
- Able to support a team in managing through complex scenarios to find clarity from ambiguity
- Experienced in building, managing and scaling high-performing teams
- Someone who understands how to foster team health and brings a sense of mission to the group you lead. This includes being responsible for creating a safe space for feedback, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact
- A leader who shares our HEART values and practices growth mindset
APPLY HERE
by Ronald Barron | Apr 29, 2024 | Uncategorized
About the Role
Associate Creative Director – Art
Job Description
Our client, a healthcare marketing agency (based in South Florida), is looking for ACD, Art who ispassionate about creating groundbreaking and purpose-drivenwork in the healthcare space.This is a fully remote role.
Responsibilities:
- Demonstrates exceptional ability to generate innovative and compelling concepts.
- Displays creative problem-solving skills across various mediums.
- Possesses excellent communication skills, effectively conveying ideas and messages.
- Provides effective mentorship to junior team members, fostering their growth and development.
- Collaborates with other departments to seamlessly integrate creative ideas into comprehensive campaigns.
- Proficient in Adobe Creative Suite, with the hands-on ability to create files from scratch, including mock-ups, storyboards, and graphics.
- Skilled in presenting and selling ideas, creative strategies, and rationale, both internally and externally.
- Ensures outstanding campaign and creative quality throughout the team and the projects they oversee.
- Establishes strong partnerships with external vendors to maintain high creative standards.
- Capable of preparing for, planning, and attending video and photoshoots, providing valuable input and direction.
Required Qualifications:
- Proficient in Photoshop, InDesign and Illustrator
- After Effects, Lightroom, HTML/CSS a plus but not necessary.
- Ad Agency Experience
APPLY HERE
