by Ronald Barron | May 2, 2024 | Uncategorized
About the Role
Implementation Manager
- NY, US-Remote OK
- Full-Time
Were at the forefront of one of the most exciting evolutions of our generation – remote staffing. No longer do employers need to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible – welcome to Multiplier!
What’s the opportunity?
Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
What you’ll do:
- Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
- Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
- Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform’s features and functionalities
- Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
- Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
- Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
Youll be successful if:
You are customer obsessed, always putting our customers first and being there for them every step of the way
You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment
Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
APPLY HERE
by Ronald Barron | May 2, 2024 | Uncategorized
About the Role
Title: Sr. Technical Program Manager
Location: San Francisco, CA, US; Remote, US
JobDescription:
About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. Its where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, youll be challenged to take on work that upholds this mission and pushes Pinterest forward. Youll grow as a person and leader in your field, all the while helpingPinnersmake their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term thats uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
Sr. Technical Program Manager, Core Engagement
Pinterest Technical Program Managers deliver critical & strategic outcomes by directing and scaling engineering effort across organizational and functional boundaries.
Pinterest is looking for an experienced and motivated Sr. Technical Program Manager to drive Engagement outcomes. This person will work cross functionally with engineering, product, and design stakeholders to efficiently meet Pinterest’s objectives, building delightful and engaging experiences for Pinners to deliver the right inspiration at the right time.
What youll do:
- Proactively identify and drive key strategic programs and workstreams
- Translate strategic ideas into execution plans, and be accountable to drive them to completion
- Drive complex technical decisions across multiple teams
- Be a thought leader to your cross-functional stakeholders by influencing the product roadmap during annual planning
- Work cross functionally with engineering, product, design, data analytics, and product marketing to turn ambiguous opportunities into actionable outcomes
- Define new processes from ground up to streamline collaboration between stakeholders
- Influence teams and build relationships with key stakeholders across disciplines and organizations
- Build effective and transparent communication channels to adaptively communicate schedules, priorities, status and risk to various functional stakeholders at all levels of the company
What were looking for:
- 5+ years of experience as a technical program manager, or related experience
- Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity
- Passion for execution and getting things done with a focus on streamlining process across disparate groups
- Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making
- Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents
- Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners
- Ability to influence teams & drive alignment among multiple stakeholders
- Demonstrated experience in creating and driving efficient processes at scale
- Proven ability to manage competing priorities across teams
APPLY HERE
by Ronald Barron | May 2, 2024 | Uncategorized
About the Role
SEM Strategist (Remote)
Full Time
Job Description
OurSEM Strategistwill partner with Account Leads, Technical Teams, Director of Campaign Operations, and other internal stakeholders to develop and deliver innovative paid search strategies and optimization that drive performance for our clients.
You will work with brand-name automotive OEMS and dealer groups who demand and recognize excellence. Strong candidates will have a passion for working within Google Ads, excel, and other tools and platforms to efficiently execute and manage paid search. We are seeking a candidate with a proven track record of building, analyzing, and optimizing Google search ad campaigns for performance and fulfillment metrics based on data to drive optimal decision making. You will need to have the drive to work independently and the communication skills to work as part of a thriving team.
Responsibilities
- Responsible for building search and other digital based campaigns while looking for ways to scale operational processes across multiple products and clients
- Understand & implement optimization tactics as they related to client/program goals and performance metrics
- Collaborate closely with technical teams to ensure optimal solution delivery and campaign strategy for digital products
- Ensure timely product launches and ongoing optimization strategies and communicate with internal stakeholders
- Provide feedback to Director of Campaign Operations for the digital product team and manage development status, issues, and escalations
- Work and prioritize within timelines; coordinate work-steams across teams and channels
- Effectively communicate both verbally and in writing with both internal and external stakeholders
- Coordinating and communicating with internal team to field questions and requests from our external clients
- Stay current with Google new features and best practices
Qualifications:
- 1-3 years in experience working in Paid Search
- Google Ads Search certification is required
- Social advertising experience is a plus
- Proven track-record: past projects were you consistently successful (i.e., met the consumer’s need, met business objectives, delivered on-time with no/few surprises)
- Ability to grasp complex concepts and systems quickly, and express them in simple ways
- Experience working within a task manager system is highly preferred
- Deadline and detail oriented, with the ability to handle multi-faceted task lists
- Superior critical thinking and quantitative analytical skills
- Proficient in MS Excel, PowerPoint, and Word
- Excellent verbal and written skills
- High-energy, positive, team-first mentality
Additional things that will impress us:
- Automotive marketing experience
- A Google Analytics certification
- You are an energetic and creative search marketing enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the search engine marketing space
- Bring ideas and thought leadership to the table
- You are entrepreneurial spirited and a self-starter; able to work both independently and in a team environment
- You are comfortable working with 3rd party tracking platforms
APPLY HERE
by Ronald Barron | May 2, 2024 | Uncategorized
About the Role
Senior Manager, Customer Success (Professional Services, eCommerce)
at Jungle Scout
At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.
Were growing and we are looking to add aSenior Manager, Customer Success (Professional Services, eCommerce) to our fast-paced and customer-obsessed Customer Success team.
We have the opportunity to deliver a differentiated customer experience with the level of expertise our team has in the Amazon space as well as our product, to drive meaningful results for our customers. Our customers need more strategic guidance to execute on their Amazon strategy. This is where you come in!
The goal of this role is to bring structure and repeatable processes resulting in a high performing CSM team that consistently delivers outsized results for our customers and does so efficiently, driving increased retention and growth.
About the Team: Our Customer Success team is transparent, passionate, and customer-centric, with a focus on accountability and first principles problem-solving. We’re intrapreneurial, outcome-focused, and driven by a growth mindset, constantly seeking innovative ways to add value. Through close collaboration and diverse perspectives, we redefine excellence in customer experience, empowering each other to thrive.
Location: Were a remote-first company and looking to hire this person anywhere between the PST – EST timezone across the US or Canada (excluding Quebec).
Interested in learning more? Lets get into the details:
Day in the Life:
- Setting Clear Vision and Goals: Set a clear vision of success and what good looks like; aligning the team around key objectives and removing obstacles hindering team success.
- Crafting Playbooks: Develop comprehensive playbooks tailored to the customer journey, ensuring consistency and effectiveness in customer interactions.
- Coaching and Development: Listen to customer calls, conduct regular 1:1 meetings, and provide coaching to enhance team performance.
- Monitoring Progress: Review team progress against goals, identify top at-risk accounts, and prioritize actions to mitigate churn and seize growth opportunities.
- Structure and Process Improvement: Establish repeatable processes and playbooks to improve the customer and business outcomes.
- Insights Sharing: Share key customer insights with Product and other GTM teams to drive enhancements and innovations in the product and customer experience.
Tech Stack:
- Churn Zero
- Salesforce
- PowerBI
- Pendo (in-app messaging)
Who You Are:
- Enterprise B2B SaaS Customer Success Leader: Proven track record in leading Customer Success teams in Enterprise B2B SaaS environments.
- eCommerce Experience: Deep understanding of the eCommerce landscape.
- Managed Services Expert: Experience in setting up and managing managed services, driving value for clients through premium support.
- Strategic Thinker: Possess a leadership mindset with strong business acumen, capable of thinking strategically to drive long-term success.
- People Developer: Skilled in coaching, mentoring, and developing team members to reach their full potential.
- Strong Communicator: Excellent verbal and written communication skills, with the ability to effectively convey complex ideas and solutions.
- Analytical: Proficient in data analysis and critical thinking, leveraging insights to inform decision-making and drive outcomes.
- Strong operational leadership: Track record of success implementing methodologies, playbooks and best practices to establish operational frameworks, repeatable processes, optimizing efficiency and driving results.
- Critical Thinking: Experienced in analyzing complex situations and data to identify opportunities, anticipate challenges, and devise innovative solutions that drive customer success and business growth.
- Customer-Centric: Deeply committed to delivering exceptional customer experiences and driving customer-centric initiatives.
- Change Management: Experienced in navigating and leading teams through organizational change and process improvements.
- Bonus – Amazon Experience! You have deep expertise in the Amazon ecosystem.
APPLY HERE
by Ronald Barron | May 2, 2024 | Uncategorized
About the Role
Website Ops Manager
- India-Remote OK
- Full-Time
We are looking for a highly skilled and experienced Website Operations Manager to oversee the day-to-day management and optimization of our website. The ideal candidate will have a strong understanding of website management, user experience, and digital marketing strategies. The Website Operations Manager will play a key role in ensuring the smooth functioning of our website, optimising its performance, and driving conversions.
Responsibilities:
- Manage all aspects of website operations, including content management and user experience.
- Collaborate with cross-functional teams, including marketing, dev team, and design, to implement website updates and enhancements.
- Manage priorities, coordinate project timelines, and incoming requests, and ensure timely delivery of projects.
- Oversee sprint processes, set stakeholder expectations, and ensure alignment with business objectives.
- Monitor website performance metrics and analytics to identify areas for improvement and implement strategies to increase traffic, engagement, and conversions.
- Conduct regular quality assurance checks to ensure website functionality and usability.
- Lead A/B testing and optimization initiatives to improve website performance and user experience.
- Develop and maintain documentation related to website processes, procedures, and best practices.
- Assist in resource allocation and budget tracking.
- Work across events, campaign work, and social media projects.
Requirements:
- Familiarity with design systems and systematic design is mandatory.
- Proven experience in website management, preferably in a SaaS or digital marketing environment.
- Familiar with agile methodologies to synchronise with developers, designers, and content creators.
- Strong understanding of website analytics tools, such as Google Analytics, and experience in interpreting data to drive decision-making.
- Proficiency in content management systems (CMS), HTML, CSS, and other web development technologies.
- Excellent project management and organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
- Strong communication skills
- Detail-oriented with a focus on quality and accuracy.
APPLY HERE
